---
title: eTicket Reviews
meta_title: 'eTicket Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how eTicket works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 2
  scale: '5'
date_modified: '2025-03-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# eTicket Reviews
**Vendor:** Eticketsupport  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About eTicket
eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form.




## eTicket Reviews
  ### 1. A Valuable tool to manage your customer support .

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anushka  R. | Software Engineer , Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 11, 2023

**What do you like best about eTicket?**

Customer can easily raise there concern with the help of this tool without getting annoyed to wait for the calls to get connected.
Customers can submit their queries and get the resolution as per their convinient time as many E-Ticket provides 24*7  accessability.

**What do you dislike about eTicket?**

Some customer doesnt get proper resolution to their queries which can be time consuming and making them irate.
License and maintenance costs can make e-ticket help desks expensive.

**What problems is eTicket solving and how is that benefiting you?**

We have integrated E ticket tool with our CRM which has helped us to track the issue effectively and ensuring the same is is resolved at the earliest.
It has helped us in enhancing the reporting,problem tracking and customer service by saving our time.

  ### 2. E ticket review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hari N. | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 11, 2023

**What do you like best about eTicket?**

Eticket is very helpfull platform.
Customer loyalty 
Increase profits.
Customer recommendations.
Improve public images.
Very helpfull customer supports.

**What do you dislike about eTicket?**

I have no any issue its a really to good use many time service customer support always helps.

**What problems is eTicket solving and how is that benefiting you?**

E-ticket any kind of helps instant resolve.



- [View eTicket pricing details and edition comparison](https://www.g2.com/products/eticket/reviews?open_modal_url=%2Fproducts%2Feticket%2Fwishlists%3Fhost_path%3D%252Fproducts%252Feticket%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-08+08%3A42%3A17+-0500&secure%5Bsession_id%5D=270548de-7021-4f9a-83ff-19e9ae3b0c6b&secure%5Btoken%5D=dea98c8a06528abc4387a9185b4ae51a545f17e3e3c948061b696488a422c692&format=llm_user)

## eTicket Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top eTicket Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,581 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews)