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MM

Mark M.

Quality Control Manager + Compliance Officer

Enterprise (> 1000 emp.)

8/2/2022

"ComplianceLine Hotline User"

4.5/5

What do you like best about Ethico?

ComplianceLine has made it easy for us to track compliance hotline calls and other issue tracking. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Right now, our Compliance program is small and our hotline is not used very often so we don't have any dislikes about ComplianceLine! Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

11/21/2022

"Simple easy to use app, quick responses to problem tickets, good account servicing, good value"

5/5

What do you like best about Ethico?

see above response............................... Review collected by and hosted on G2.com.

What do you dislike about Ethico?

insufficient testing with upgrades. But issues reported have been mostly resolved as quickly as possible. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

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Many thanks for your candid feedback! We are continuously improving our software and the testing of enhancements to further delight our clients. Please let us know if you have any additional feedback, it is always welcome.

LC

Lisa C.

Senior Compliance Analyst, Administrator

Enterprise (> 1000 emp.)

8/1/2022

"Excellent customer service and reporting functionality"

5/5

What do you like best about Ethico?

The customer service has been exceptional! Review collected by and hosted on G2.com.

What do you dislike about Ethico?

I have no complaints and recommend Compliance Line. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Enterprise (> 1000 emp.)

8/16/2022

"Long Standing Partnership"

5/5

What do you like best about Ethico?

Easy to use and pull reports. Works great. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Not as visually pleasing as other sites. Review collected by and hosted on G2.com.

DC

David C.

Executive Director of Internal Audit and Chief Compliance Officer

Enterprise (> 1000 emp.)

11/11/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"University of Toledo"

5/5

What do you like best about Ethico?

The ComplianceLine team is very responsive to my questions and inquiries, and never leaves me guessing about an anonymous report line complaint from my University. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

There are no aspects of ComplianceLine's performance that I dislike. Everything works properly. Review collected by and hosted on G2.com.

Recommendations to others considering Ethico:

I highly recommend ComplianceLine to deliver responsive, high-quality, independent, and objective compliance reporting solutions. Review collected by and hosted on G2.com.

What problems is Ethico solving and how is that benefiting you?

I am currently experiencing no problems with ComplianceLine. ComplianceLine has provided me and my University with an independent and objective framework for stakeholders to raise ethics concerns in a confidential manner. Review collected by and hosted on G2.com.

AP

Verified User in Public Safety

Mid-Market (51-1000 emp.)

7/26/2022

"User friendly & great Customer Service"

4.5/5

What do you like best about Ethico?

User friendly platform for monthly Sanction Checks.

Great articles on Compliance.

Friendly & supportive customer service. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Nothing, the company has held true to the services we pay for. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/8/2022

"Always improving"

5/5

What do you like best about Ethico?

24/7 service, and they are constantly improving their service and increasing their value. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Nothing I dislike, specifically. I'm happy. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/9/2022

"ComplianceLine Review"

5/5

What do you like best about Ethico?

ComplianceLine offers great customer service. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

There are issues to report regarding usage. Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

2/4/2021

"Not always obtaining critical information from reporting parties"

3.5/5

What do you like best about Ethico?

The portal is user friendly and fairly easy to navigate. Customer Service has been helpful whenever I've needed to obtain additional information and/or help. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Seems as though important questions are not being asked nor additional documentation ever requested and/or provided. However, I am unaware of what the requested setup was/is. The write ups are not always very clear or provide specific information regarding what the actual concern and/or violation is.

There may be a function but I would like to be able to set up reminder emails as I am not an administrator and do not believe I obtain reports timely, which creates timing issues for us. Review collected by and hosted on G2.com.

Recommendations to others considering Ethico:

Beef up the questions to ask reporters so that the inital lead can be more efficiently reviewed. Othwerwise, this service is not relieving any internal efforts for reports. It would also be helpful if reporters were encouraged to submit or at least gather any relevant documentation and dates, etc. for when we need to conduct an interview or outreach. There have been several times where the reporter wasn't prepared and then was frustrated that they didn't know to gather or have additional information ready for us.

Be specific about the types of referrals expected and how to screen quality reports versus those who need resources or other guidance for their concern. Review collected by and hosted on G2.com.

What problems is Ethico solving and how is that benefiting you?

So far, none as it appears as though our internal Customer Service department is inappropriately utilizing this option rather than directly referring to Compliance Review collected by and hosted on G2.com.

AO

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

2/9/2021

"Compliance Compulation"

4/5

What do you like best about Ethico?

I like the different reporting methods the best it allows us to offer multiple reporting platforms to our very diverse employee groups Review collected by and hosted on G2.com.

What do you dislike about Ethico?

I would have liked more step by step guides for website navigating and navigation for other platforms as well. The platforms are very user friendly however it is pretty common that when presenting a new system to employees there are step-by-step instructions included with it. Wish that this wasn't something I had to prepare on my own. Review collected by and hosted on G2.com.

Recommendations to others considering Ethico:

I would recommend others to ComplianceLine. Customer service has been extremely helpful and fast response time. Review collected by and hosted on G2.com.

What problems is Ethico solving and how is that benefiting you?

We are creating a better environment for employees where hopefully they feel as if they are being heard and their voices matter. Review collected by and hosted on G2.com.