The G2 on Ethico

Ethico Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend Ethico for its exceptional customer support, highlighting professionalism and prompt issue resolution throughout their experience. (19 mentions)

Users appreciate Ethico's exceptional customer service and comprehensive compliance guidance, enhancing their confidence in compliance management. (15 mentions)

Users find Ethico's ease of use exceptional, with quick results and a user-friendly platform enriching their experience. (12 mentions)

Users praise the implementation ease of Ethico, citing quick, seamless integration and user-friendly services. (9 mentions)

Users value the quick response time of Ethico, ensuring efficient support and a user-friendly experience. (8 mentions)

Users value Ethico for its user-friendly compliance management, streamlined implementation, and exceptional customer service from representatives like Loryn. (7 mentions)

Users experience communication issues during live sessions, leading to difficulties in getting answers to their questions. (1 mentions)

Users find the initial complex navigation of Ethico challenging, especially when running reports and entering investigations. (1 mentions)

Users find the difficult learning curve initially challenging, but familiarity improves the experience over time. (1 mentions)

Users note that Ethico can be expensive, particularly for larger companies, impacting budget considerations. (1 mentions)

Users face initial difficulties with navigation and report running, but tasks improve with familiarity. (1 mentions)

Users are frustrated with the lack of certifications for completed sessions, limiting recognition of their participation. (1 mentions)

Users experience low engagement during live sessions, often struggling to get timely answers to their questions. (1 mentions)

Users note update issues but see a willingness from the team to make improvements for a better experience. (1 mentions)

Top Pros or Advantages of Ethico

1. Customer Support

Users commend Ethico for its exceptional customer support, highlighting professionalism and prompt issue resolution throughout their experience.

See 19 mentions

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Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

Bob M.

Mid-Market (51-1000 emp.)

5.0/5

"Best Customer Support"

What do you like about Ethico?

I have worked with several Hotline, case management, and other compliance software providers and the staff at Ethico far exceeds the other providers f

2. Helpful

Users appreciate Ethico's exceptional customer service and comprehensive compliance guidance, enhancing their confidence in compliance management.

See 15 mentions

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Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

Sterling T.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable Resource for Any Compliance Team"

What do you like about Ethico?

The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everythi

3. Ease of Use

Users find Ethico's ease of use exceptional, with quick results and a user-friendly platform enriching their experience.

See 12 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use program for our monthly Sanction Checks"

What do you like about Ethico?

It is simple to use, and results are received quickly. Customer Support was been great whenever we have had any questions ot issues.

Sterling T.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable Resource for Any Compliance Team"

What do you like about Ethico?

The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everythi

4. Implementation Ease

Users praise the implementation ease of Ethico, citing quick, seamless integration and user-friendly services.

See 9 mentions

See Related User Reviews

Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

Bob M.

Mid-Market (51-1000 emp.)

5.0/5

"Best Customer Support"

What do you like about Ethico?

I have worked with several Hotline, case management, and other compliance software providers and the staff at Ethico far exceeds the other providers f

5. Response Time

Users value the quick response time of Ethico, ensuring efficient support and a user-friendly experience.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use program for our monthly Sanction Checks"

What do you like about Ethico?

It is simple to use, and results are received quickly. Customer Support was been great whenever we have had any questions ot issues.

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you like about Ethico?

They are highly responsive, and the software itself is straightforward to use.

6. Compliance Management

Users value Ethico for its user-friendly compliance management, streamlined implementation, and exceptional customer service from representatives like Loryn.

See 7 mentions

See Related User Reviews

Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

Sterling T.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable Resource for Any Compliance Team"

What do you like about Ethico?

The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everythi

Top Cons or Disadvantages of Ethico

1. Communication Issues

Users experience communication issues during live sessions, leading to difficulties in getting answers to their questions.

See 1 mentions

See Related User Reviews

Md. Mizanur R.

Small-Business (50 or fewer emp.)

5.0/5

"Know the best, Be honest"

What do you dislike about Ethico?

Sometimes, not possible to get answer to questions during live session. A certificate of attendance can be provided with particioant's name on it.

2. Complex Navigation

Users find the initial complex navigation of Ethico challenging, especially when running reports and entering investigations.

See 1 mentions

See Related User Reviews

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you dislike about Ethico?

There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and whe

3. Difficult Learning

Users find the difficult learning curve initially challenging, but familiarity improves the experience over time.

See 1 mentions

See Related User Reviews

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you dislike about Ethico?

There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and whe

4. Expensive

Users note that Ethico can be expensive, particularly for larger companies, impacting budget considerations.

See 1 mentions

See Related User Reviews

Shannon H.

Mid-Market (51-1000 emp.)

5.0/5

"Great service for compliance"

What do you dislike about Ethico?

Depending on your company size, it can be costly.

5. Initial Difficulty

Users face initial difficulties with navigation and report running, but tasks improve with familiarity.

See 1 mentions

See Related User Reviews

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you dislike about Ethico?

There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and whe

6. Lack of Certifications

Users are frustrated with the lack of certifications for completed sessions, limiting recognition of their participation.

See 1 mentions

See Related User Reviews

Md. Mizanur R.

Small-Business (50 or fewer emp.)

5.0/5

"Know the best, Be honest"

What do you dislike about Ethico?

Sometimes, not possible to get answer to questions during live session. A certificate of attendance can be provided with particioant's name on it.

7. Low Engagement

Users experience low engagement during live sessions, often struggling to get timely answers to their questions.

See 1 mentions

See Related User Reviews

Md. Mizanur R.

Small-Business (50 or fewer emp.)

5.0/5

"Know the best, Be honest"

What do you dislike about Ethico?

Sometimes, not possible to get answer to questions during live session. A certificate of attendance can be provided with particioant's name on it.

8. Update Issues

Users note update issues but see a willingness from the team to make improvements for a better experience.

See 1 mentions

See Related User Reviews

Bob M.

Mid-Market (51-1000 emp.)

5.0/5

"Best Customer Support"

What do you dislike about Ethico?

The few issues that I believe can be improved on (sequential case numbering system) have been communicated to the owners and product team. They seem i

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Verified User in Consumer Goods

Enterprise (> 1000 emp.)

11/15/2022

"Great Support & Customer Service"

4/5

What do you like best about Ethico?

What truly stands out at Ethico is the great customer experience for the administrators and our employees. As an administrator, the support team is extremely prompt and helpful. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

I don't love the website design. It looks outdated compared to other systems I have used in the past. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Thank you for taking the time to review our services and providing us the gift of feedback. Based on similar insights, we've enhanced the UI of our tools and hope you find them to be not only more intuitive, but more aesthetically pleasing!

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

2/4/2021

"Always very helpful when we have an issue or question"

5/5

What do you like best about Ethico?

We switched to complianceline for our sanction checks and are saving $10k / year. Their product is easy to use, and their staff is super helpful whenever we have a question or run into an issue. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

At first it took a bit of getting used to (as with any new product), especially since bulk lists needed to be uploaded in csv format. But now I find it super easy to use. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

8/23/2022

"ComplianceLine Hotline - the way to manage calls!"

5/5

What do you like best about Ethico?

The dashboard that ComplianceLine has for the hotline calls is an easy way to at a glance to know where you are with the current volume of calls. The MyCM software is easy to use and has some great functionality in documenting the investigation and follow-ups for the hotline calls. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

The numbering of hotline calls is a little confusing but not a big issue. ComplianceLine has been great to work with on improvement ideas. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

8/30/2022

"Excellent compliance program incident log system"

5/5

What do you like best about Ethico?

Customer service is extremely responsive by email, phone, or video. The system itself is easy to implement and provides a reliable incident logging process. The team logging 800 numbers does an excellent job of logging calls, as well. The platform is easy to customize, both for logging and reporting. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Honestly, I have little I dislike. Some of the graphics are slightly dated, but that's not what I'm getting a program like this for! Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

We're glad to hear that you find our system easy to implement and customize, and that our customer service team is responsive. Your feedback on the analytics in invaluable and we would welcome the opportunity to show you our enhanced real-time reporting! You may email clientsuccess@ethico.com if interested. Thank you again for your feedback!

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

11/3/2022

"Great customer service & hotline/case management tool"

4.5/5

What do you like best about Ethico?

The team has been highly responsive and helpful in answering questions before, during and after implementation.

I love that Ethico offers free webinars on essential topics. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

I would love to see a policy management tool with version control and the ability to send to employees for review and sign-off. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Thanks so much for your feedback! We will be offering policy management & additional modules within the next couple of months!!

Kean Q.

Organizational Privacy Officer/ Clinical Business Analyst

Enterprise (> 1000 emp.)

8/2/2022

"ComplianceLine Review"

4.5/5

What do you like best about Ethico?

There have been many perks to our using CompllianceLine.

1. The free compliance training webinars

2. The built-in reporting functions.

3. The very responsive help center.

4. The flexibility of the design

5. The integration ability with our internal reporting system

6. Working with Angela and Ashley Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Some areas that we have had to address:

1. Insuring they contact the right person in order for calls (this was resolved though).

2. Updating calls when there is a field that contained the wrong symbol (ie. comma and no text). This bug disrupted our system but it too got resolved. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Thank you for the candid and helpful feedback, Kean!

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/29/2022

"Executive Director"

5/5

What do you like best about Ethico?

Compliance is very easy to understand and use. We like that there is a dedicated number assigned to our community. Calls are answered by a live person. It's a great way to manage calls and document investigations and follow-ups from the calls. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Would like to see an expansion of languages. While there are many languages available, our culture and location have a lot of Tagalog-speaking, Chinese-speaking and Japanese-speaking people. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Thank you for your positive feedback on our compliance services, including the dedicated number and live person support. We appreciate your suggestion for expanding language options and will consider this for future enhancements. It's great to hear that our website is meeting your needs for sanction checks with its easy-to-use interface and auto-run capabilities.

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

9/2/2022

"Chief Compliance Officer"

5/5

What do you like best about Ethico?

ComplianceLine has been our partner for Hotline and Sanction screening services dating back to 2014. We recently chose to renew our partnership to continue to ensure that these critical needs are met. They have been an outstanding partner working towards finding solutions for us whenever possible. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

There is nothing that comes to mind at this time. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

It is amazing to hear that you have had a positive experience with our Hotline and Sanction screening services. Thank you for choosing to renew your partnership with us!

Jessica G.

VP Compliance & CQI

Mid-Market (51-1000 emp.)

7/28/2022

"Great customer service, lots of options"

4/5

What do you like best about Ethico?

The customer service reps are always friendly and responsive. They always have a compliance solution when we come to them with a need. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

I cant say there's anything I'd put here. Review collected by and hosted on G2.com.