The G2 on Ethico

Ethico Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend Ethico for its exceptional customer support, highlighting professionalism and prompt issue resolution throughout their experience. (19 mentions)

Users appreciate Ethico's exceptional customer service and comprehensive compliance guidance, enhancing their confidence in compliance management. (15 mentions)

Users find Ethico's ease of use exceptional, with quick results and a user-friendly platform enriching their experience. (12 mentions)

Users praise the implementation ease of Ethico, citing quick, seamless integration and user-friendly services. (9 mentions)

Users value the quick response time of Ethico, ensuring efficient support and a user-friendly experience. (8 mentions)

Users value Ethico for its user-friendly compliance management, streamlined implementation, and exceptional customer service from representatives like Loryn. (7 mentions)

Users experience communication issues during live sessions, leading to difficulties in getting answers to their questions. (1 mentions)

Users find the initial complex navigation of Ethico challenging, especially when running reports and entering investigations. (1 mentions)

Users find the difficult learning curve initially challenging, but familiarity improves the experience over time. (1 mentions)

Users note that Ethico can be expensive, particularly for larger companies, impacting budget considerations. (1 mentions)

Users face initial difficulties with navigation and report running, but tasks improve with familiarity. (1 mentions)

Users are frustrated with the lack of certifications for completed sessions, limiting recognition of their participation. (1 mentions)

Users experience low engagement during live sessions, often struggling to get timely answers to their questions. (1 mentions)

Users note update issues but see a willingness from the team to make improvements for a better experience. (1 mentions)

Top Pros or Advantages of Ethico

1. Customer Support

Users commend Ethico for its exceptional customer support, highlighting professionalism and prompt issue resolution throughout their experience.

See 19 mentions

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Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

Bob M.

Mid-Market (51-1000 emp.)

5.0/5

"Best Customer Support"

What do you like about Ethico?

I have worked with several Hotline, case management, and other compliance software providers and the staff at Ethico far exceeds the other providers f

2. Helpful

Users appreciate Ethico's exceptional customer service and comprehensive compliance guidance, enhancing their confidence in compliance management.

See 15 mentions

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Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

Sterling T.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable Resource for Any Compliance Team"

What do you like about Ethico?

The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everythi

3. Ease of Use

Users find Ethico's ease of use exceptional, with quick results and a user-friendly platform enriching their experience.

See 12 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use program for our monthly Sanction Checks"

What do you like about Ethico?

It is simple to use, and results are received quickly. Customer Support was been great whenever we have had any questions ot issues.

Sterling T.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable Resource for Any Compliance Team"

What do you like about Ethico?

The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everythi

4. Implementation Ease

Users praise the implementation ease of Ethico, citing quick, seamless integration and user-friendly services.

See 9 mentions

See Related User Reviews

Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

Bob M.

Mid-Market (51-1000 emp.)

5.0/5

"Best Customer Support"

What do you like about Ethico?

I have worked with several Hotline, case management, and other compliance software providers and the staff at Ethico far exceeds the other providers f

5. Response Time

Users value the quick response time of Ethico, ensuring efficient support and a user-friendly experience.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use program for our monthly Sanction Checks"

What do you like about Ethico?

It is simple to use, and results are received quickly. Customer Support was been great whenever we have had any questions ot issues.

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you like about Ethico?

They are highly responsive, and the software itself is straightforward to use.

6. Compliance Management

Users value Ethico for its user-friendly compliance management, streamlined implementation, and exceptional customer service from representatives like Loryn.

See 7 mentions

See Related User Reviews

Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

Sterling T.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable Resource for Any Compliance Team"

What do you like about Ethico?

The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everythi

Top Cons or Disadvantages of Ethico

1. Communication Issues

Users experience communication issues during live sessions, leading to difficulties in getting answers to their questions.

See 1 mentions

See Related User Reviews

Md. Mizanur R.

Small-Business (50 or fewer emp.)

5.0/5

"Know the best, Be honest"

What do you dislike about Ethico?

Sometimes, not possible to get answer to questions during live session. A certificate of attendance can be provided with particioant's name on it.

2. Complex Navigation

Users find the initial complex navigation of Ethico challenging, especially when running reports and entering investigations.

See 1 mentions

See Related User Reviews

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you dislike about Ethico?

There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and whe

3. Difficult Learning

Users find the difficult learning curve initially challenging, but familiarity improves the experience over time.

See 1 mentions

See Related User Reviews

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you dislike about Ethico?

There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and whe

4. Expensive

Users note that Ethico can be expensive, particularly for larger companies, impacting budget considerations.

See 1 mentions

See Related User Reviews

Shannon H.

Mid-Market (51-1000 emp.)

5.0/5

"Great service for compliance"

What do you dislike about Ethico?

Depending on your company size, it can be costly.

5. Initial Difficulty

Users face initial difficulties with navigation and report running, but tasks improve with familiarity.

See 1 mentions

See Related User Reviews

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you dislike about Ethico?

There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and whe

6. Lack of Certifications

Users are frustrated with the lack of certifications for completed sessions, limiting recognition of their participation.

See 1 mentions

See Related User Reviews

Md. Mizanur R.

Small-Business (50 or fewer emp.)

5.0/5

"Know the best, Be honest"

What do you dislike about Ethico?

Sometimes, not possible to get answer to questions during live session. A certificate of attendance can be provided with particioant's name on it.

7. Low Engagement

Users experience low engagement during live sessions, often struggling to get timely answers to their questions.

See 1 mentions

See Related User Reviews

Md. Mizanur R.

Small-Business (50 or fewer emp.)

5.0/5

"Know the best, Be honest"

What do you dislike about Ethico?

Sometimes, not possible to get answer to questions during live session. A certificate of attendance can be provided with particioant's name on it.

8. Update Issues

Users note update issues but see a willingness from the team to make improvements for a better experience.

See 1 mentions

See Related User Reviews

Bob M.

Mid-Market (51-1000 emp.)

5.0/5

"Best Customer Support"

What do you dislike about Ethico?

The few issues that I believe can be improved on (sequential case numbering system) have been communicated to the owners and product team. They seem i

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Tom S.

Enterprise (> 1000 emp.)

4/12/2023

"Very smooth new account transition"

5/5

What do you like best about Ethico?

The transition from our legacy hotline to ComplianceLine was smooth and easy, with a lot of great support. The myCM dashboard is much more user-friendly, and configurable, and has all the metrics we use for internal monthly reporting. It is an excellent system to manage, document and follow-up on investigations. The training videos are a great resource unavailable through our old hotline, and the customer support has been responsive and thorough. We prefer the live Call Center reps, and the ability to customize the directives. ComplianceLine is an improvement over our previous system. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Some minor problems early on, which were to be expected and have been fixed. Very little to dislike about Ethico. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Hi Tom! Thanks so much for taking a few minutes to review Ethico. We are delighted to hear everything is going well, thanks for being a great partner!

Pamela S.

Enterprise (> 1000 emp.)

7/24/2023

"Appreciate the customer service when I have questions."

5/5

What do you like best about Ethico?

Customer Service as the promptness is immediate when I send a question. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Running reports as they are difficult to create your own specific reports it should just be automatic set. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Hi Pamela. thank so much for taking a few minutes to review our products and services, and for being such a valued client!

Melissa D.

Enterprise (> 1000 emp.)

7/19/2023

"Ethico Review"

3.5/5

What do you like best about Ethico?

Very helpful account manager. Good training and follow up. Reports are easy and provide good graphics. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Not as intuitive as I would like to see. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Hi Melissa, thank you for your invaluable feedback! We will reach out to you to get some additional feedback and collaborate on what we can configure to make the tool suit your requirements. Thank you again for your review, and for being a trusted partner of Ethico!

Tammy H.

Senior Compliance Manager

Small-Business (50 or fewer emp.)

11/17/2022

"Informative Professional"

5/5

What do you like best about Ethico?

Live sessions of real professionals in similar fields. Sharing insights, tips, tricks, strategies, and information. The sessions are free so anyone can still attend based on any budget restrictions. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

I have yet to find any downsides. In the market, field, and society that we all function in, I think being able to do and attend these sessions are a positive and certainly not a negative. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

We are glad to hear that you are enjoying the live sessions and finding them beneficial. We strive to provide valuable insights and information to professionals like you!!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/27/2023

"Consultant who Refers Clients to Ethico"

5/5

What do you like best about Ethico?

As a healthcare compliance consultant, it's valuable to find a system that does most of what Compliance departments require for their audit & monitoring program. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

myCM requires more robust features in order to be an all-inclusive incident management system. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Hi there, thank you so much for your trust in Ethico, we love your work!

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

8/1/2023

"General Counsel and Chief Compliance Officer for various healthcare companies"

4/5

What do you like best about Ethico?

Intuitive and easy-to-use interface without significant training required. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Some of the reporting features are either difficult to use and/or do not fully capture the necessary data without human intervention. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Hello & thank you for taking the time to review our services! We are delighted you find our software easy to use. We recently rolled out enhanced & real-time reporting capabilities (ECO Reports), if you're interested in learning more you may email accountmanagement@ethico.com and your dedicated account manager will reach out to you to discuss. Thanks again!

Verified User in Insurance

Mid-Market (51-1000 emp.)

5/11/2023

"Happy with the service so far"

5/5

What do you like best about Ethico?

Easy to use, good reporting features, good communication from Ethico reps Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Nothing so far, we have had no issues with Ethico Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Thank you for your positive review and trusting us here at Ethico with your E&C needs!

Lydia R.

Enterprise (> 1000 emp.)

2/7/2023

"Extremely helpful and very responsive!"

5/5

What do you like best about Ethico?

Whatever your need is, they have someone to help and support you. I can always count on them to answer my questions, no matter what. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

So far, I cannot think of and haven't encountered anything I dislike. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Lydia, your feedback means everything to us! Thanks for taking the time.