# Best AI IT Agents Software

## How Many AI IT Agents Software Products Does G2 Track?

**Total Products under this Category:** 115

### Category Stats (Jul 2026)

- **Average Rating:** 4.61/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Risotto. (+5.56%) - Among all products in this category, Risotto. recorded the largest rating increase compared to last month

_Last updated: July 27, 2026_

## How Does G2 Rank AI IT Agents Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,700+ Authentic Reviews
- 115+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for AI IT Agents Software
 ![G2 Grid® for AI IT Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-it-agents/grids.png?focus%5B%5D=1408919&focus%5B%5D=16222&focus%5B%5D=1750853&focus%5B%5D=12139&focus%5B%5D=111749&focus%5B%5D=1177607&focus%5B%5D=1679975&focus%5B%5D=30506)

Highlighted products: ServiceNow AI Agents, Atera, Harmony, Guru, Moveworks, Glean, Console, and Resolve.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-it-agents/grids.json?focus%5B%5D=servicenow-ai-agents&focus%5B%5D=atera&focus%5B%5D=harmony-2026-03-02&focus%5B%5D=guru&focus%5B%5D=moveworks&focus%5B%5D=glean-technologies-glean&focus%5B%5D=console-com-console&focus%5B%5D=resolve-systems-resolve)

**Sponsored**

### Cloudflare Application Security and Performance

Cloudflare is the connectivity cloud for the "everywhere world," on a mission to help build a better Internet. We provide a unified platform of networking, security, and developer services delivered from a single, intelligent global network that spans hundreds of cities in over 125 countries. This empowers organizations of all sizes, from small businesses to the world's largest enterprises, to make their employees, applications, and networks faster and more secure everywhere, while significantly reducing complexity and cost. Our comprehensive platform includes: - Advanced Security: Protect your online presence with industry-leading DDoS protection, a robust Web Application Firewall (WAF), Bot mitigation, and API security. Implement Zero Trust security to secure remote access, data, and applications for your entire workforce. - Superior Performance: Accelerate website and application loading times globally with our Content Delivery Network (CDN), intelligent DNS, and smart routing capabilities. Optimize images and deliver dynamic content with unparalleled speed. - Powerful Developer Tools: Empower your developers to build and deploy full-stack applications at the edge using Cloudflare Workers (serverless functions), R2 Storage (object storage without egress fees), and D1 (serverless SQL database). Cloudflare helps connect and protect millions of customers globally, offering the control, visibility, and reliability businesses need to work, develop, and accelerate their operations in today's hyperconnected landscape. Our global network continuously learns and adapts, ensuring your digital assets are always protected and performing at their best.

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### [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)

ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow.

**Average Rating:** 4.3/5.0

**Total Reviews:** 439

#### Who Is the Company Behind ServiceNow AI Agents?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (55,548 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 34% Large, 17% Medium

#### What Do G2 Reviewers Say About ServiceNow AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **efficiency** of ServiceNow AI Agents, benefiting from easy setup and powerful workflow automation.
- Users appreciate the **ease of use** of ServiceNow AI Agents, enabling efficient task automation and seamless workflows integration.
- Users value the **automation of repetitive tasks** with ServiceNow AI Agents, enhancing efficiency and reducing manual errors.
- Users appreciate the **easy integrations** of ServiceNow AI Agents, enhancing workflows and boosting efficiency for support teams.
- Users find ServiceNow AI Agents **highly effective for automating workflows** , enhancing speed and accuracy in issue resolution and communication.

##### Cons

- Users find that the **inaccuracy** of ServiceNow AI Agents leads to confusion and reduces trust in its effectiveness.
- Users express frustration with the **poor understanding** of ServiceNow AI Agents, leading to generic responses and confusion.
- Users find the **complex configuration** of ServiceNow AI Agents time-consuming and challenging for effective real-world application.
- Users find the **limited responsiveness** of ServiceNow AI Agents frustrating, as they struggle with nuanced questions and customization.
- Users find the **setup and customization process complex** , requiring significant learning and background knowledge to navigate effectively.

#### What Are Recent G2 Reviews of ServiceNow AI Agents?

**["Native AI agents that finally run on governed platform data"](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)**

**Rating:** 5.0/5.0 stars

_— rajesh s._

[Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)

**["ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort"](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)**

**Rating:** 4.5/5.0 stars

_— Pradip G._

[Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)

### [Atera](https://www.g2.com/products/atera/reviews)

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,213

#### Who Is the Company Behind Atera?

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** https://www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud (1,675 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (415 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 55% Small, 30% Medium

#### What Do G2 Reviewers Say About Atera?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place.
- Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access.
- Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically.
- Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management.
- Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow.

##### Cons

- Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience.
- Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options.
- Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows.
- Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera.
- Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes.

#### What Are Recent G2 Reviews of Atera?

**["A practical way to coordinate technicians, users, and infrastructure work"](https://www.g2.com/survey_responses/atera-review-13121276)**

**Rating:** 4.5/5.0 stars

_— Alamgir H._

[Read full review](https://www.g2.com/survey_responses/atera-review-13121276)

**["Atera boosts productivity with automations, WhatsApp, and reports"](https://www.g2.com/survey_responses/atera-review-13106823)**

**Rating:** 5.0/5.0 stars

_— Fabian M._

[Read full review](https://www.g2.com/survey_responses/atera-review-13106823)

### [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews)

Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations.

**Average Rating:** 4.8/5.0

**Total Reviews:** 67

#### Who Is the Company Behind Harmony?

- **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f)
- **Company Website:** https://harmony.io
- **Year Founded:** 2025
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/harmonyio/ (58 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 57% Medium, 28% Small

#### What Are Recent G2 Reviews of Harmony?

**["Harmony Frees Us from Manual Tasks and Improves the IT User Experience"](https://www.g2.com/survey_responses/harmony-review-12525449)**

**Rating:** 5.0/5.0 stars

_— Danny F._

[Read full review](https://www.g2.com/survey_responses/harmony-review-12525449)

**["Best IT Automation I've Ever Used - Completely Transformed Our Operations"](https://www.g2.com/survey_responses/harmony-review-12612560)**

**Rating:** 5.0/5.0 stars

_— Or T._

[Read full review](https://www.g2.com/survey_responses/harmony-review-12612560)

### [Moveworks](https://www.g2.com/products/moveworks/reviews)

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 113

#### Who Is the Company Behind Moveworks?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (55,548 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 63% Large, 13% Small

#### What Do G2 Reviewers Say About Moveworks?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time.
- Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly.
- Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively.
- Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly.
- Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency.

##### Cons

- Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability.
- Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization.
- Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance.
- Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality.
- Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness.

#### What Are Recent G2 Reviews of Moveworks?

**["Efficient AI Search Tool with Room for UI Enhancements"](https://www.g2.com/survey_responses/moveworks-review-12768942)**

**Rating:** 4.5/5.0 stars

_— Sruthi K._

[Read full review](https://www.g2.com/survey_responses/moveworks-review-12768942)

**["Seamless Slack/Teams Integration That Resolves IT Requests Fast"](https://www.g2.com/survey_responses/moveworks-review-12688111)**

**Rating:** 4.5/5.0 stars

_— HIMANSHU M._

[Read full review](https://www.g2.com/survey_responses/moveworks-review-12688111)

### [illumichat](https://www.g2.com/products/illumichat/reviews)

IllumiDesk AI is a comprehensive software solution designed to enhance organizational knowledge management through advanced artificial intelligence capabilities. By seamlessly integrating with existing knowledge bases, IllumiDesk AI provides teams with a unified platform for chatbots, AI-driven searches, and generative AI tools. This integration allows users to leverage their proprietary data effectively, enabling a more streamlined approach to information retrieval and collaboration. Targeted primarily at businesses and organizations that rely heavily on data and knowledge sharing, IllumiDesk AI caters to teams seeking to improve their operational efficiency. Whether in customer support, project management, or internal communications, the platform serves a variety of use cases. For instance, teams can deploy custom chatbots tailored to specific needs, allowing for personalized interactions that enhance user experience. Additionally, the AI search feature empowers users to locate information quickly across diverse document storage systems, eliminating the frustration of endless scrolling through chat histories or documents. Key features of IllumiDesk AI include robust API integrations that facilitate the quick connection of various data sources without the need for extensive migrations. This flexibility ensures that teams can harness their existing data while benefiting from AI capabilities. The analytics component offers insights into how AI is being utilized within the organization, allowing for informed decision-making and optimization of AI resources. Privacy and security are paramount, with all proprietary knowledge safeguarded, ensuring that sensitive information remains confidential and protected from external threats. IllumiDesk AI stands out by providing a single platform that consolidates multiple AI tools, enabling users to generate text, images, avatars, and more without the need for disparate applications. This consolidation not only reduces costs but also simplifies the user experience, as teams can access a wide range of functionalities from one integrated assistant. Furthermore, the platform's flexibility allows organizations to toggle between various large language models (LLMs), ensuring they stay at the forefront of AI advancements. In essence, IllumiDesk AI is designed to empower teams by providing a centralized, secure, and efficient environment for knowledge management and AI utilization. By combining powerful features with user-friendly functionality, it offers organizations a way to maximize their data's potential while fostering collaboration and innovation.

**Average Rating:** 4.5/5.0

**Total Reviews:** 13

#### Who Is the Company Behind illumichat?

- **Seller:** [Illumichat](https://www.g2.com/sellers/illumichat)
- **Year Founded:** 2015
- **HQ Location:** Atlanta, GA
- **LinkedIn® Page:** https://www.linkedin.com/company/illumidesknow (7 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 67% Small, 22% Medium

#### What Do G2 Reviewers Say About illumichat?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of illumichat, enabling quick course creation and seamless integration with existing systems.
- Users love the **effortless course creation** with Illumichat, appreciating its intuitive interface and time-saving features.
- Users love the **time-saving capabilities** of IllumiDesk, enabling faster content creation and a more efficient teaching experience.
- Users love how easy it is to create courses quickly with **IllumiDesk's user-friendly AI features** , enhancing their teaching experience.
- Users highlight the **fantastic customer support** from Illumichat, which aids in understanding features and roadmap effectively.

##### Cons

- Users find the **limited editing capabilities** frustrating, requiring additional effort to finalize lesson plans and assignments.
- Users find the **limited features** of illumichat frustrating, particularly the lack of basic functions like copy & paste.
- Users often find the **slow performance** of illumichat frustrating, especially when running simple tasks takes too long.
- Users find the **complexity of illumichat** challenging, making it difficult to fully understand the product.
- Users find the **complexity difficult to understand** , resulting in a challenging learning experience with Illumichat.

#### What Are Recent G2 Reviews of illumichat?

**["Effortless Integration and User Friendly Experience"](https://www.g2.com/survey_responses/illumichat-review-11982301)**

**Rating:** 5.0/5.0 stars

_— Isaac B._

[Read full review](https://www.g2.com/survey_responses/illumichat-review-11982301)

**["Outstanding AI Assistant Builder with Intuitive Interface"](https://www.g2.com/survey_responses/illumichat-review-11952215)**

**Rating:** 4.5/5.0 stars

_— Konjengbam M._

[Read full review](https://www.g2.com/survey_responses/illumichat-review-11952215)

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Similar Categories

- [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms)
- [AI Agents For Business Operations](/categories/ai-agents-for-business-operations)
- [AI Agents for HR](/categories/ai-agents-for-hr)

- [AI Customer Support Agents](/categories/ai-customer-support-agents)
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- [AI SDRs](/categories/ai-sdrs)

- [Conversational Interface Agents](/categories/conversational-interface-agents)

[Browse AI IT Agents Themes](/categories/ai-it-agents/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

AI IT agents are autonomous AI agents that manage and optimize IT operations and support processes, deeply integrated with IT service management (ITSM) systems, knowledge bases, and workflows to autonomously resolve tickets, detect incidents, classify issues, and escalate complex problems to human IT staff while delivering specialized, high-quality IT support interactions.

### Core Capabilities of AI IT Agents

To qualify for inclusion in the AI IT Agents category, a product must:

- Integrate deeply with business systems such as ITSM platforms or knowledge bases to ensure data-driven, role-specific interactions
- Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses
- Allow users to design the agent's trusted role, tone, and capabilities to suit specific IT workflows
- Offer data and reporting tools for agent interactions and performance such as dashboards or insights reports
- Enable seamless human-in-the-loop functionality for escalating complex conversations or unresolved incidents
- Support advanced automation for proactive task execution such as ticket resolution or issue detection
- Maintain security, compliance, and data privacy protocols for all interactions
- Support incident management processes autonomously while ensuring high-quality resolution of tickets and issues

### Common Use Cases for AI IT Agents

IT operations teams use AI IT agents to scale support capabilities and reduce downtime through autonomous, intelligent ticket and incident management. Common use cases include:

- Autonomously resolving common IT tickets such as password resets, access requests, and software provisioning
- Proactively detecting and classifying incidents before they escalate to critical failures
- Automating repetitive IT workflows including ticket categorization, routing, and status updates

### How AI IT Agents Differ from Other Tools

AI IT agents offer specialized, ITSM-embedded functionality that sets them apart from broader [bot platforms](https://www.g2.com/categories/bot-platforms) and standard [chatbot software](https://www.g2.com/categories/chatbots), which may offer basic conversational abilities without deep IT system integration or autonomous task execution. They also differ from general [AI agents for business operations](https://www.g2.com/categories/ai-agents-for-business-operations) by being tailored specifically for IT use cases with deep integrations into [ITSM platforms](https://www.g2.com/categories/it-service-management-itsm-tools) and [workflow management tools](https://www.g2.com/categories/workflow-management).

### Insights from G2 on AI IT Agents

Based on category trends on G2, autonomous ticket resolution and proactive issue detection stand out as the most impactful capabilities. These platforms deliver reductions in mean time to resolution and improved support team efficiency as primary outcomes of adoption.

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