Bob C.
BC
Bob C.
Mid-Market (51-1000 emp.)
"Seamless integrated system for Amazon, Walmart and Spotify"
4.5/5
What do you like best about Etail Solutions?

Etail make the inventory update, listing createion and order follow up much easier. They also constently upgrade their feature to encounter changing E-commerce enviroment. Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

I'll suggest the skillful user to work with E-tail. If you're new to the ERP like system or know nothing about the Amazon ecosystem, Etail may be too complicated for you. Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

We're happy to hear you're getting so much value out of our platform! If you're ever still finding it a challenge using the system, I recommend attending our Tech Edge webinars, or viewing any of our past webinars, these are just one way we try to help our customers better navigate the platform, answer questions and help them better utilize all the functionality our platform offers.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Very open to customize"
5/5
What do you like best about Etail Solutions?

Customized reports that helps gather unique interest Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

Down time, we've been affected by missing data while down Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

Thank you again for reviewing us and for the helpful feedback! Sorry to hear of the issues you've been experiencing. If you're still experiencing any issues, I encourage you to reach out to your Etail support team, we want to know what issues you're having so we can fix them. Our team is always here to help ensure you're getting the most value from our platform.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Without Limits"
4.5/5
What do you like best about Etail Solutions?

very customizable. with a team of people that stand behind their product and services and work towards a goal to get what you want. Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

more sales channels are needed and more options in this area. Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting value from our platform. Our team is always here to help you expand your sales channels. If this is still a need, reach out to our team and we can explore this with you.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"Flexible OMS with good managed services"
5/5
What do you like best about Etail Solutions?

The EVP software is very robust - tons of capabilities are present through setup and configuration. When a feature is needed that doesn't currently exist in EVP, the team is quick to either design a work-around or add the feature. Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

The biggest downfall actually aligns with the biggest strength - with great capability and flexibility comes a lot of depth of product - which also means it can be difficult to find what you are looking for. Support is good though, which nicely balances this "issue" Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

We're happy to hear you're pleased with the flexibility and robustness of our platform! Sorry you're having a challenge finding some of the functionality that you are looking for. I encourage you to reach out to your Etail support team and we're always happy to help. I also recommend attending our monthly Tech Edge webinars, or viewing any in the library of our previous ones, that is just one way we aim to help our customers better understand all the functionality our platform enables.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Enterprise (> 1000 emp.)
"Etail is very powerful in the integration and enables a faster order processing."
5/5
What do you like best about Etail Solutions?

Easily integrated with internal systems enabling faster order processing. Complete visibility over product, inventory, and order processing life cycle.

Exceptional support through ServiceDesk. Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

There are no dislikes. Maybe to continue adding features to WebUI. Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

Thank you again for the great review and for being an Etail customer! We're happy you're getting so much value in the wide breadth of the functionality of our platform. We've recently made some updates to our web UI, so if you haven't seen all of it, be sure to ask your Etail team more about it!

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Etail is having a lot of problems with the update between amazon and evp."
2.5/5
What do you like best about Etail Solutions?

We can have all in one place, and all our products Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

It is still having a lot of problems, you need to see the updates around it Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

Thank you again for reviewing us and for the helpful feedback! Sorry to hear of the issues you've been experiencing. I encourage you to reach out to your Etail support team, we want to know what issues you're having so we can fix them. Our team is always here to help ensure you're getting the most value from our platform.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Etail Solutions is what we've been waiting for!"
5/5
What do you like best about Etail Solutions?

Etail Solutions gives our business a complete view into all our Sales Channel configurations allowing for on-the-fly refinements. Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

I personally have no qualms with this solution. Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

Thank you again for the great review and for being an Etail customer! We're happy you're finding so much value in our platform.

Verified User in Electrical/Electronic Manufacturing
UE
Verified User in Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"All encompasing!"
5/5
What do you like best about Etail Solutions?

They do the amazon repricing which is great Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

everything is great, nothing that i dislike Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

We're happy to hear that you're getting value from our Amazon repricing tools! Please reach out to our team if you're still having issues with managing your inventory levels.

Verified User in Consumer Goods
CC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"Bespoke Experience"
5/5
What do you like best about Etail Solutions?

Etail is a small private company whose team is well versed in popular sales channels like Amazon, Walmart and eBay. Etail can resolve system issues quickly that would otherwise take several weeks for those same issues to be resolved directly by sales channels. With unparalleled competitive advantages in workflow efficiency, responsiveness, and process excellence, the platform appeals greatly to brands and retailers seeking solid partnerships to rapidly scale their B2B/D2C business. The system is highly configurable, which enables the implementation of "smart automation" to handle all sorts of fulfillment scenarios. Etail excels at normalizing operational differences across sales channels, which is critical to managing multichannel operations or brands offering omnichannel experience. The team at Etail is dedicated and very easy to work with.

Etail played a crucial role in overcoming challenges with legacy ERP. My most remarkable success story with Etail was activating a B2B-only business in global D2C marketplaces. Using EVP, dozens of sales channels went live in multiple countries in less than a year. It was truly a bespoke experience. Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

For its agility excellence, Etail does little to keep up with updating documentation. The system focuses heavily on features and functionality; consequently, its user interface is not always intuitive for end users. A lack of automated regression tests may potentially contribute to system instability after build updates. And the detriment of developers ignoring (not handling) edge cases is real. Nonetheless, I can always discuss these concerns with my customer success manager. The general vibe is, "we are in this together; we will figure this out together." Review collected by and hosted on G2.com.

Gabriel G.
GG
Gabriel G.
Customer Service Supervisor
Small-Business (50 or fewer emp.)
"EVP or Etail Good vrs Bad "
4/5
What do you like best about Etail Solutions?

It is nice to have a remote system that you can access in any computer not mattering where you are. Reseting password is easy and support is very friendly. Each user is able to customize the system plataform with the tabs, columns, colors, etc that he uses or likes the most. Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

EVP or Etail updates are mostly done during our business hours. The option to program system changes during graveyard shifts is almost not possible. Data is sometimes not reliable because reports are not correctly programed. There are functions / reports / buttons that we do not knowhow or for what are they used for. It has been difficult to upload / dowload data due to time zone differences or due to cut off times. Review collected by and hosted on G2.com.