Edit

MW

Matt W.

Small-Business (50 or fewer emp.)

5/23/2023

"Etail takes the meaning of partnership to a new level"

5/5

What do you like best about Etail Solutions?

Etail has the very rare combination of enterprise level tech capabilities while being nimble enough to really dig deep into tailored business processes.

Our business is innovative, thus unique and complex riddled with pitfalls at every step - etail marches onto the battlefield of progress with us to make things happen. Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

In a perfect world challenges would magically get solved without issue and prolonged discovery. In this imperfect world, etail has shown the wherewithal to see problems through to solutions. Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

edit

Thank you again Matt for the raving review and for being an outstanding Etail customer! We appreciate your business and hope you are off to another great year!

JH

Josh H.

Small-Business (50 or fewer emp.)

5/26/2023

"Etail is a The Most Powerful Solution for Managing Complex Vendor and Marketplace Integrations"

4.5/5

What do you like best about Etail Solutions?

Etail prides itself as a partner in your business for integration and growth. They don't offer you a product and make your business conform to their product, they partner with you on your business needs to design a software solution that works for you. Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

Since EVP is such a powerful and custom software solution, it can sometimes feel too complex. The software is so full of features, there are times when dependencies are overlooked when implementing new features. Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

edit

Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting so much value out of our platform! If you're ever still finding it a challenge navigating the system, I recommend attending our Tech Edge webinars, or viewing any of our past webinars, these are just one way we try to help our customers better navigate the platform, answer questions and help them better utilize all the functionality our platform offers.

UC

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

2/8/2024

"Support Email"

4.5/5

What do you like best about Etail Solutions?

Etail solutions has a good web solution to track down your transactions and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

Still new to Etail Solutions, so everything I have seen so far, I have nothing to dislike. Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

edit

We're glad to hear your solution is working well for you! Thank you for being an Etail customer!

JC

Jeanine C.

Senior IT Manager - Enterprise Application Architect

Mid-Market (51-1000 emp.)

8/14/2023

"Good order management system with solid integration"

4.5/5

What do you like best about Etail Solutions?

Simplifies onboarding new partners, especially in the marketplace channel space. Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

Depth of product = complexity. Learning curve can be steep but great support & deep functionality strong counter-balance Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

edit

Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting so much value out of our platform. If you're ever still finding it a challenge navigating the system, I recommend attending our Tech Edge webinars, or viewing any of our past webinars, these are just one way we try to help our customers better navigate the platform, answer questions and help them better utilize all the functionality our platform offers.

MR

Meir R.

Research And Development Manager

Small-Business (50 or fewer emp.)

9/18/2023

"Solid product"

3.5/5

What do you like best about Etail Solutions?

Robustic, customizable, solid & powerful integrations.

Supply chain Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

Support, customer service, Lack of important features. Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

edit

Thank you again for reviewing us and for the helpful feedback. Sorry to hear of the issues you've been experiencing. I encourage you to reach out to your Etail CSM team, we want to know what issues you're having so we can fix them and help give you a better customer experience. Our team is always here to help ensure you're getting the most value from our platform.

I also recommend attending our Tech Edge webinars, or viewing any of our past webinars, if they're not already on your radar, these are just one way we try to help our customers better navigate the platform, answer questions and help our customers better utilize all the functionality and features our platform has available.

AP

alex p.

Small-Business (50 or fewer emp.)

8/16/2023

"I have used Etail for over 6 years and its getting better and better"

4.5/5

What do you like best about Etail Solutions?

the way it allows me to sell on most all platforms Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

lack of costomer support lack of a direct phone # to call when help is needed Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

edit

Hi Alex, we're sorry to hear that you feel you're not getting the support you need. All of our customers have a dedicated CSM for support and at any time you need support, please reach out to your dedicated CSM and they are happy to help answer your questions or get you the help you need in a timely manner.

Thank you again for the review and for being an Etail customer!

RH

Ryan H.

Mid-Market (51-1000 emp.)

5/18/2023

"Good platform for parcel dropshipping"

4/5

What do you like best about Etail Solutions?

The EVP platform works very well and is very configurable. Once set up, it can run seamlessly and is very intuitive for skilled users. It is available in both a web and desktop interface. Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

The timing of upgrades and releases can be frustrating. The company is trying to work on the web UI, but the desktop UI is needed for a lot of shop-floor mistake fixes. A quicker turnaround on bug fixes would help us out on the operations side of the business. Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

edit

We're happy to hear you're getting so much value out of our platform! We've recently made some updates to our web UI, so if you haven't seen all of it, be sure to ask your Etail team more about it!

JK

Jerry K.

CEO

Small-Business (50 or fewer emp.)

8/15/2023

"Excellent System and Team"

4/5

What do you like best about Etail Solutions?

Complex system which provides advanced multi- channel inventory management and optimization. Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

Closed system. No API's or ability to tie other systems to Etail like Google's Looker Studio or Microsoft BI. Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

edit

Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting value from our platform.

Our team is always here to help you expand your value from our platform. If there are ever any other ways we can improve your platform or provide more value to your business, please let our team know!

JC

Jaqueline C.

Mid-Market (51-1000 emp.)

8/15/2023

"Useful"

4/5

What do you like best about Etail Solutions?

Quick updates on skus. inventory and status Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

The reports are hard to edit and some of them display an error when downloading big periods of time. Review collected by and hosted on G2.com.

Response from Jason Sparrow of Etail Solutions

edit

Hi Jaqueline,

We appreciate you taking the time to share your feedback about Etail Solutions! We're happy to hear that our automatic repricer is helping you succeed.

Reports can have built-in timeouts to ensure optimal performance. Our support team is here to help you understand and utilize the existing reports effectively. Please don't hesitate to reach out to us via support or contact your CSM directly. We're committed to helping you get the most out of Etail Solutions!

SC

Sean C.

Mid-Market (51-1000 emp.)

10/4/2023

"Problems with resetting or updating password"

2.5/5

What do you like best about Etail Solutions?

Many solutions in one place with some features Review collected by and hosted on G2.com.

What do you dislike about Etail Solutions?

Ambiguous methods of resetting password. No help with updating or who to speak with Review collected by and hosted on G2.com.

Response from Kristi Olson of Etail Solutions

edit

Thank you again for reviewing us and for the helpful feedback so we can improve your experience. Sorry to hear of the log-in issues you've been experiencing. If you're still having issues, I encourage you to reach out to your Etail CSM and we can help get this resolved. Our team is always here to help ensure you're getting the most value from our platform.