41 Etail Solutions Reviews
Overall Review Sentiment for Etail Solutions
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Bringing Etail Solutions into our business as the platform to use for our dropship program has been very successful. From the very start-up of our partnership, they have been very hands-on and attentive to our needs, questions and over-all set up of the software and integration with our operating system. We use Etail Solutions in our every day business to process our dropship orders from multiple platforms like Amazon and Walmart; without their constant support, our launch with these platforms would not have been successful. Review collected by and hosted on G2.com.
Due to the size of our catalog, it gets a little tricky at time manuevering thru the various screens. It would be helpful to see current inventory when looking at back orders. Review collected by and hosted on G2.com.
Etail is a well built service for ecommerce companies looking to expand their online channels and streamline their inventory and order processing. Having a dedicated account manager allows you to tailor your needs and investigate areas where you may be missing sales. One key benefit of choosing EVP over other ERP systems is the ability to customize to your business' needs. This customization gives you the flexibility to create a system that is perfect for you and not just an average out of the box solution that may be missing critical needs of your company. Review collected by and hosted on G2.com.
Etail implementation can be a bit cumbersome and intensive, but it is necessary to achieve success. Since the system is customized to your needs, system bugs may happen, but the support team assists greatly. These bugs have occurred with every ERP system we have used and are expected with any platform due to constant sales channel code changes on sites such as amazon or walmart. Review collected by and hosted on G2.com.
The system works well and we have calls with the team on regular basis and help us. Review collected by and hosted on G2.com.
Ticket time resolution takes too much time, we have some initiatives that needs to come from Etail, but we cannot move forward. Review collected by and hosted on G2.com.
If you sell on multiple marketplaces and carry a variety of suppliers, Etail is a software that will help you manage all from a single console. It is extremely robust with a number of features that are not availble from the competitors. Their customer support is excellent and help with the integration of new suppliers to new marketplaces. Review collected by and hosted on G2.com.
The platform is so robust that it takes quite a bit of time to learn all of the various steps to get products active and published to the many marketplaces available through their integration software. Review collected by and hosted on G2.com.
Etail offers a ton of customized ecommerce solutions. Its one of the most dynamic tools out there for managing Orders and PO's. Review collected by and hosted on G2.com.
Etail is still developing their training solutions. After Etail has been set up the company does not do a good job training you to use all of the dynamic tools the platform has to offer. Review collected by and hosted on G2.com.
Our representative is very knowledgeable about our business and very helpful in new projects as well as resolving issues. Etail always has solutions for us for any new project or request we bring to the table. Review collected by and hosted on G2.com.
Timeliness of resolving issues can be delayed when there are other customer's projects queued before us. There is not always someone else available to help assist with our account without the direction from our main contact. Review collected by and hosted on G2.com.
The thing I llike most about Etail is they got a plenty of integrations that helps to automate the business and manage it from there. Also their top tier customer support, they really provide intensive help specially with the automation and attends to our needs immediately. Review collected by and hosted on G2.com.
Not really a dislike but I think of an area that they can improve, a better user interface so not so techy people would easily navigate it. Review collected by and hosted on G2.com.
The basic user interface is user friendly and easy to use. Review collected by and hosted on G2.com.
Building or modifying reports can be a little tricky and requires a great deal of know how to use. Review collected by and hosted on G2.com.
