Privately owned, Essintial is a national provider of IT infrastructure services and support solutions, providing nationwide next-day service and same-day service to 30,000+ locations, while completing more than 25,000 service incidents per month. As one of the largest U.S. Independent Service Organizations (ISOs) with expertise across a wide range of industries, Essintial is a leading provider of both single implementation and upgrade projects that help enterprises maximize technology availability at the most efficient costs.
We are committed to providing flexible, high-quality solutions to customers seeking to optimize their information technology infrastructure support. Using cutting-edge tool sets, analytics, processes, and service delivery methodologies, it is our mission to provide customers the options and solutions they need to make smart decisions in an ever-changing technology landscape.
Every technology service we deliver – workplace services, professional services, data center services, network services and product & logistics services — is built on our foundational Managed WorkForce® (MWF) methodology.
The foundation of our business operations is comprised of our Service Desk, Essintial Preferred Technicians, Program Management, and Logistics components all supported by a robust Business Intelligence team. This is the infrastructure at our core that allows us to meet or exceed our customer’s expectations on same- and next-day timelines for superior customer satisfaction.