LeAnn M.
LM
LeAnn M.
Benefits Analyst
Enterprise (> 1000 emp.)
"Easy-to-Use Platform with Awesome LSA & Recognition Features"
5/5
What do you like best about Espresa?

Our team is amazing. In addition, the platform is so easy to use. The LSA and recognition feature are awesome and I love creating challenges for my colleagues! Review collected by and hosted on G2.com.

What do you dislike about Espresa?

I don't like that I have to manually update recognition budgets or ask our account manager to do it for me. Review collected by and hosted on G2.com.

Response from Sarah Claxton of Espresa
Edit edit

Thank you so much, LeAnn, for the thoughtful review! We’re thrilled to hear that your team is enjoying the platform and finding value in both the LSA and recognition features, especially the ability to create engaging challenges for colleagues.

We also appreciate the candid feedback regarding recognition budget management. Feedback like this is incredibly valuable as we continue improving the admin and manager experience within the platform. We’ll be sure to share this with our product team.

Thanks again for being a partner and for taking the time to share your experience with Espresa!

Verified User in Manufacturing
AM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"Responsive Support and Flexible Configuration That Simplified Our Global Programs"
5/5
What do you like best about Espresa?

We have an amazing account manager who is super responsive and supportive. Espresa is very flexible and adaptable when we want to configure things a certain way and even change our mind along the way. We were able to implement global recognition, global LSAs and US tuition with Espresa, simplifying vendors and administration. Review collected by and hosted on G2.com.

What do you dislike about Espresa?

We create our own LSA challenges because most of their delivered challenges don't meet our needs. Review collected by and hosted on G2.com.

Response from Sarah Claxton of Espresa
Edit edit

Thank you so much for the thoughtful review and for sharing your experience with Espresa! We’re thrilled to hear that our flexibility, responsive support, and configurable approach helped simplify your global wellness, recognition, and tuition programs while consolidating vendors and reducing administrative overhead.

We also truly appreciate your candid feedback regarding our delivered challenges. Feedback like this is incredibly valuable to us, and our team has been actively investing in expanding and improving our challenge content library to better support diverse organizational needs and wellness goals.

We encourage you to connect with your Customer Success Manager to learn more about the new challenge offerings now available. We’d love the opportunity to help tailor programs even more closely to your team’s needs. Thank you again for your partnership and trust in Espresa!

Jackie G.
JG
Jackie G.
Global Well-being Manager
Enterprise (> 1000 emp.)
"Effortless Implementation and Stellar Support"
5/5
What do you like best about Espresa?

I love the flexibility of Espresa, as it helps drive engagement by focusing on what matters to our employees when it comes to wellness. Espresa offers the means to deliver on those needs. Their customer service is top-notch. Implementation was an absolute breeze, probably the easiest I've experienced in over 30 years. Administration is beyond easy, and the reporting is clear, concise, and actionable. Review collected by and hosted on G2.com.

What do you dislike about Espresa?

There is nothing to dislike Review collected by and hosted on G2.com.

Response from Sarah Claxton of Espresa
Edit edit

Thank you so much, Jackie! We’re incredibly grateful for your partnership and thoughtful feedback. Hearing that Espresa has helped you deliver a flexible, engaging wellness program while making implementation and administration effortless means the world to our team.

Your comments about the ease of rollout, actionable reporting, and customer support are especially meaningful because creating a seamless experience for HR and wellbeing leaders is exactly what we strive for every day.

We also love your point about meeting employees where they are and supporting what truly matters to them. That philosophy is at the heart of everything we build.

Thank you again for being such a strong advocate and partner. We’re excited to continue supporting your team’s wellness journey!

Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Poor Customer Support for Recognition Rewards"
0/5
What do you like best about Espresa?

Company uses espresa to manage some wellness benefits and recognition rewards. Review collected by and hosted on G2.com.

What do you dislike about Espresa?

1. Often the redemption of recognition rewards from points to gift cards does not process properly. Points are deducted from the Espresa account but subsequent links to gift card details, such as the gift card number and pin, are not provided or do not work. This has happened when ordering gift cards for Ebay and for Amazon.

2. There is no live Customer Support to address issues, which must be reported within 3 business days. No one answers the phone number they have provided. You have to leave a voicemail. When contacting them through their email address, they use AI or a bot to generate a generic response which acknowledges they have your email and will review, directs the customer to review "your plan" and the hours during which they will be open for business. Review collected by and hosted on G2.com.

Response from Sarah Claxton of Espresa
Edit edit

Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it.

In some situations, reward redemptions may take additional time to fully process, which can impact when gift card details become available. Our support team is available to assist and ensure any delays are addressed as quickly as possible.

We value this feedback and use it to continue improving both our service and communication. If you need further assistance, we encourage you to reach out to our support team directly.

See how Espresa improved
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Easy for Employees, Fast Claim Approvals, and Simple Employer Admin"
5/5
What do you like best about Espresa?

I like that it’s easy for employees to use, claim approvals are quick, and, best of all, it’s administratively simple for the employer. Our account management team is wonderful—they’re responsive, help us make decisions based on market practice, and are always available to answer questions. Review collected by and hosted on G2.com.

What do you dislike about Espresa?

We seem to have file eligibility issues that we need to work through with our Ben Admin and Espresa files. I don't think these are system issues specifically but something to work through. We don't like that we can't enable SSO and login. Review collected by and hosted on G2.com.

Response from Sarah Claxton of Espresa
Edit edit

Thank you for the thoughtful review. We’re glad to hear Espresa has been easy for employees to use and straightforward to administer, and that our account management team has been a helpful partner.

We appreciate the feedback on eligibility files and SSO access. Our team is always happy to work closely with benefits administrators to address file setup and ensure a smooth experience.

Thanks for choosing Espresa to support your wellness benefit program! – The Espresa Team

William Y.
WY
William Y.
Sales Operations
Enterprise (> 1000 emp.)
"Effortless Event Management That Brings Teams Together"
4/5
What do you like best about Espresa?

Espresa helps to bring people together, especially for events! At Samsung, we use espresa to sign up for events that include massages and cooking classes! It is easy to use and we frequently use the service as it was easy to integrate to our culture. Review collected by and hosted on G2.com.

What do you dislike about Espresa?

I have nothing bad to say, customer support is good so no issue! Implementing this system was good too. Review collected by and hosted on G2.com.

Response from Sarah Claxton of Espresa
Edit edit

Thank you for the thoughtful review and for sharing how you’re using Espresa at Samsung. We’re glad to hear the platform has made it easy to bring teams together through events and that implementation went smoothly.

It’s especially great to know the lifestyle reimbursement experience has been valuable for your team. We appreciate your kind words about our customer support and look forward to continuing to support your programs!

Manju S.
MS
Manju S.
Data Labeling Specialist
Enterprise (> 1000 emp.)
"Great tool to raise claim requests"
5/5
What do you like best about Espresa?

It's straightforward to use. The claim details are easily tracked on it. I have raised a few requests, and they get approved seamlesslty. It's a great tool for uploading the bills. Review collected by and hosted on G2.com.

What do you dislike about Espresa?

I have been using it for a few months and did not face any issues yet. I love it that it works seamlessly. I did not find any problems yet. Review collected by and hosted on G2.com.

Jakir H.
JH
Jakir H.
Sales Engineer
Enterprise (> 1000 emp.)
"Simplified Perk Submission"
4/5
What do you like best about Espresa?

Easy to use and intuitive, the UI and UX feels engaging. Colours, and button design makes this intuitive to follow a process. Review collected by and hosted on G2.com.

What do you dislike about Espresa?

Not easy to itemise perk submissions requests and sometimes have to create multiple requests. Improve this by enabling itemised submissions Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Espresa Review"
4/5
What do you like best about Espresa?

Espresa is user friendly and quick to pick up without training. It is one of the apps I use for work most frequently and genuinely enjoy using to give internal kudos. Review collected by and hosted on G2.com.

What do you dislike about Espresa?

We leverage Espresa on a limited use case. It would be great to see their footprint expand so that the tool adds more value for individual users - a one stop shop. Review collected by and hosted on G2.com.

Tony B.
TB
Tony B.
BDR
Mid-Market (51-1000 emp.)
"very easy to use and clearly organized to help me better use on my phone"
5/5
What do you like best about Espresa?

the mobile app is one of the best I've used, never crashes and will upload to laptop when opened on desktop. Review collected by and hosted on G2.com.

What do you dislike about Espresa?

not many things I don't like. possibly an improvement in larger text on the mobile app. Review collected by and hosted on G2.com.