--- title: EspoCRM Reviews meta\_title: 'EspoCRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 29 reviews by the users' company size, role or industry to find out how EspoCRM works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 29 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # EspoCRM Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by EspoCRM but has limited features. Are you part of the EspoCRM team? [Upgrade your plan](https://my.g2.com/espocrm/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Open Source CRM application that allows you to see, enter and evaluate all your company relationships regardless of the type. People, companies, projects or opportunities - all in an easy and intuitive interface. * * * Seller [EspoCRM](https://www.g2.com/sellers/espocrm) Discussions [EspoCRM Community](https://www.g2.com/products/espocrm/discuss) Languages Supported Czech, German, English, French, Indonesian, Italian, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian, Vietnamese Solution Type All-in-One Overview by Oleksii Avramenko (Co-Founder at EspoCRM) Show More ## Pricing Pricing provided by EspoCRM. ### Advanced Pack $395.00 ### Project Management $230.00 Per Year [ View More Pricing Information ](https://www.g2.com/products/espocrm/pricing) ## Top-Rated Alternatives [ ![Vtiger All-In-One CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vtiger All-In-One CRM") Vtiger All-In-One CRM 4.3/5(415) ](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) [ ![SuiteCRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SuiteCRM") SuiteCRM 4.2/5(104) ](https://www.g2.com/products/suitecrm/reviews) [ ![Odoo CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Odoo CRM") Odoo CRM 4.1/5(205) ](https://www.g2.com/products/odoo-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/espocrm/competitors/alternatives) ## User Insights Average based on 29 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ## EspoCRM Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit Mailchimp Email Marketing ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.org ](https://www.g2.com/products/wordpress-org/reviews) Show More ![Thurston B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thurston B.") TB Thurston B. Senior Web Performance & Digital Experience Specialist Internet Mid-Market (51-1000 emp.) 6/8/2026 "Tailor-Made for Data Privacy, But Lacks Advanced Analytics" 4/5 What do you like best about EspoCRM? The self-hosted architecture and extensive customization are its greatest strengths for our Berlin-based internet services firm. Hosting data on our on-prem servers fully satisfies German data residency and GDPR rules, letting us manage backups, security and server resources independently alongside our existing toolchain. We fully customize fields, views and workflows to match web performance projects and support ticketing processes. Fine-grained role-based permissions restrict access to confidential client information precisely. The core system runs stably, and our technical team found base installation simple to execute. Review collected by and hosted on G2.com. What do you dislike about EspoCRM? The built-in reporting features are overly simplistic. They lack cross-module data analysis, advanced filters and visual charts, so we must export raw data to external tools to analyze ticket volumes, project cycles and recurring technical issues. Integrations with dedicated web tools like Hapony and server monitoring platforms are restricted to basic APIs. We have to build and maintain custom scripts for data linking, which creates extra engineering work and unstable real-time sync. There are no official pre-built connectors to streamline cross-platform workflows. Review collected by and hosted on G2.com. What problems is EspoCRM solving and how is that benefiting you? EspoCRM unifies all client profiles, project records and service tickets in one centralized system, cutting down time spent searching for scattered information and improving collaboration between engineers and client success teams. Its robust access controls and self-hosted setup also keep our operations fully aligned with local data protection laws. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bo L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bo L.") BL Bo L. Brand Strategy Coordinator Graphic Design Mid-Market (51-1000 emp.) 6/3/2026 "Highly Customizable CRM Perfect for Design Workflows" 4/5 What do you like best about EspoCRM? I appreciate EspoCRM's highly customizable contact and field configuration that fits our graphic design agency’s unique brand strategy work perfectly. I can build fully bespoke data fields tailored to our design services, creating custom tags and fields for things like preferred brand aesthetics and selected color palettes. This customization makes cross-team collaboration smooth because our designers can quickly pull summarized survey preferences from client records. The native task and reminder tools are straightforward to set up, and I can easily schedule follow-ups. Additionally, EspoCRM’s flexible workflow builders and custom grouping capabilities deliver huge value. Its custom lead grouping and tagging system works excellently alongside our Pinpoll survey activities, allowing us to segment lead groups based on poll outcomes. The customizable pipeline stage setup aligns perfectly with our end-to-end design project cycle. Custom task templates also save us consistent admin time tied to survey-originated leads. Review collected by and hosted on G2.com. What do you dislike about EspoCRM? The platform does not support multi-field bulk edits in a single operation. Instead of selecting an entire filtered group of survey leads and applying identical tag or status changes all at once, I’m forced to open each individual contact profile one after another to manually adjust details line by line. This repetitive single-record editing drains substantial administrative time whenever we prepare segmented lead lists for upcoming targeted email outreach, such as sending exclusive brand design package promotions to respondents who favored minimalist logo styles from our latest Pinpoll poll. On larger-scale quarterly survey rounds with hundreds of collected prospects, this inefficient workflow can eat up multiple working hours each campaign cycle and raises the chance of inconsistent tagging or human input errors across client records. Review collected by and hosted on G2.com. What problems is EspoCRM solving and how is that benefiting you? EspoCRM consolidates client data and survey insights into one database, eliminating lost feedback and messy file tracking. It resolves our project tracking issues and ensures team alignment by providing up-to-date client data, which helps streamline our design workflows. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JW Joseph W. 2/2/2026 "Intuitive and Customizable CRM for SMBs" 4/5 What do you like best about EspoCRM? I love the code-free customization for every workflow in EspoCRM. It's amazing how intuitive and easy it is to create custom pipeline stages, entities, and fields without needing a developer. The ability for non-technical users to build fully custom workflows quickly is a huge advantage for us. The automated workflows and triggers are also great for eliminating repetitive tasks, which is really helpful. I appreciate being able to design role-based dashboards and views with drag-and-drop ease. The initial setup was surprisingly accessible and balanced well between immediate functionality and early customization options without needing any code. Review collected by and hosted on G2.com. What do you dislike about EspoCRM? I find it challenging that a US B2B service team can’t trigger an SMS follow-up for a lead booking a discovery call directly within EspoCRM. We have to use a third-party tool like Twilio and then manually log the SMS in EspoCRM. Also, for a D2C brand, creating a dynamic segment for something like 'US East Coast customers who purchased in the last 30 days' to run a regional promotion is impossible without exporting a CSV from EspoCRM and uploading it to a third-party email tool. Review collected by and hosted on G2.com. What problems is EspoCRM solving and how is that benefiting you? EspoCRM customizes our sales processes without coding, solving rigid pipeline issues and manual updates. It automates tasks, manages quotes, and tracks performance, unifying customer data to eliminate silos across teams. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Small-Business (50 or fewer emp.) 4/28/2026 "Free and Flexible Once You Learn the System" 4/5 What do you like best about EspoCRM? Aside from the fact that it’s free (which is why I would recommend it to small businesses), once someone learns the system there is a great degree of maneuverability within the system. Review collected by and hosted on G2.com. What do you dislike about EspoCRM? They have begun adding layers of payment which have reduced the ability to customize the software. Review collected by and hosted on G2.com. What problems is EspoCRM solving and how is that benefiting you? When you just need a simple CRM, espo is the answer Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/16/2023 "Great Assistance" 4/5 What do you like best about EspoCRM? I use espocrm selfhosted on my own hosting with plesk, I'm owner of a small web agency and I like how to create easily proposal and connect payment method Review collected by and hosted on G2.com. What do you dislike about EspoCRM? I suggest to add a sign contract who respect european law Review collected by and hosted on G2.com. What problems is EspoCRM solving and how is that benefiting you? Send proposal and reminder to confirm. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Praveen Kumar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Praveen Kumar M.") PM Praveen Kumar M. DevOps Mid-Market (51-1000 emp.) 7/3/2021 "EspoCRM an open-source CRM for daily use" 4/5 What do you like best about EspoCRM? Open-source and easy to integrate with other tools like Jira and messaging apps like Slack. It provides addional features Review collected by and hosted on G2.com. What do you dislike about EspoCRM? Some customers around the world face latency issues while accessing the website. While using the software, sometimes it lags. Review collected by and hosted on G2.com. Recommendations to others considering EspoCRM: EspoCRM will help in all the needs to interact with the customers and track their issues. It also helps in email communication with the clients. Review collected by and hosted on G2.com. What problems is EspoCRM solving and how is that benefiting you? We are contacting our customers thorugh this EspoCRM tool and takes their requests related to the product issues and also tracking them for future reference. It provides a common platform to interact with the customers. It provides benifts to interact with the customers and taking feedback from the people. We initiate emails for the new products as well through the tool. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jader A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jader A.") JA Jader A. Bilingual Customer Success Manager Small-Business (50 or fewer emp.) 3/30/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "A good and complete CMR for you!" 4/5 What do you like best about EspoCRM? I most like can see every my routine and projects. For whom works as me whit a big wallet of customer looks like a great and complete tool. I'm in trial, but, I can perceive that i'ts a good CRM tool. Review collected by and hosted on G2.com. What do you dislike about EspoCRM? I'm searching for a health score, but I cannot find this, For me is very important to have a tool that I can use also tool that will be able to mensure the customers health. If possible to implement this functionality will add so much! Review collected by and hosted on G2.com. Recommendations to others considering EspoCRM: If you want a tool complete, easy and cheap I recommend you trial and see how complete and professional is this. Review collected by and hosted on G2.com. What problems is EspoCRM solving and how is that benefiting you? In this moment on I didn't had problems, I'm just searching for implement on my company. This tool looks like very well, and I'll have a lot of benefits using it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Eduardo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eduardo A.") EA Eduardo A. Owner - VP Management Consulting Small-Business (50 or fewer emp.) 7/31/2018 "Cloud based Espo CRM review." 3.5/5 What do you like best about EspoCRM? Nice CRM. Full of features. Easy of Use. Young in the market. Review collected by and hosted on G2.com. What do you dislike about EspoCRM? Lack of workflow and reports. There is an advanced pack, but it is very expensive. Review collected by and hosted on G2.com. Recommendations to others considering EspoCRM: Consider it for your implementation in a small and medium size company. Keep in mind that the reports and workflow functionalities have to be paid apart. Review collected by and hosted on G2.com. What problems is EspoCRM solving and how is that benefiting you? People relationship management in government office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Motion Pictures and Film](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Motion Pictures and Film") AM Verified User in Motion Pictures and Film Small-Business (50 or fewer emp.) 11/10/2015 "Great and quick personal support!" 4/5 What do you like best about EspoCRM? Ik like the great and quick support, helping mee personal with solving my problems. Review collected by and hosted on G2.com. What do you dislike about EspoCRM? A specific user guide would be nice. so i don's need to contact the support for every little problem. Review collected by and hosted on G2.com. What problems is EspoCRM solving and how is that benefiting you? Great for managing contacts leads and contract. Also great for working with collega's Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about EspoCRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about EspoCRM ](https://www.g2.com/products/espocrm/discussions/new) GU Guest User • Last activity about 3 years ago How do I set up EspoCRM? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-set-up-espocrm) GU Guest User • Last activity about 3 years ago What is self hosted CRM? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-self-hosted-crm) [ View all Discussions ](https://www.g2.com/products/espocrm/discuss) ## Pricing Options Pricing provided by EspoCRM. ### Advanced Pack $395.00 ### Project Management $230.00 Per Year ### VoIP Integration $388.00 [ View More Pricing Information ](https://www.g2.com/products/espocrm/pricing) EspoCRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0826a1acea111a48b4727822d45b26a8/suitecrm.png "Product Avatar Image") SuiteCRM 4.2/5(104) [ Compare Now ](https://www.g2.com/compare/espocrm-vs-suitecrm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_269d411eb3b131d27f179e46396c9932/vtiger-all-in-one-crm.png "Product Avatar Image") Vtiger All-In-One CRM 4.3/5(415) [ Compare Now ](https://www.g2.com/compare/espocrm-vs-vtiger-all-in-one-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e2a7bca0e3e277cc5a4f106517e35/dolibarr-erp-crm.png "Product Avatar Image") Dolibarr 4.5/5(31) [ Compare Now ](https://www.g2.com/compare/dolibarr-erp-crm-vs-espocrm) ##### ##### EspoCRM Features Platform Customization Workflow Capability Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management [ View More Features ](https://www.g2.com/products/espocrm/features) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm)[Email Marketing](https://www.g2.com/categories/email-marketing) ##### Explore More [Best performance management software for small tech startups](https://www.g2.com/discussions/what-s-the-best-performance-management-software-for-small-tech-startups)[Which survey platforms are good for tracking NPS trends over time and flagging detractors so you can follow up with them?](https://www.g2.com/discussions/which-survey-platforms-are-good-for-tracking-nps-trends-over-time-and-flagging-detractors-so-you-can-follow-up-with-them)[Top APM solutions for mobile app businesses](https://www.g2.com/discussions/top-apm-solutions-for-mobile-app-businesses) [Which IT alerting platform offers the fastest incident notifications?](https://www.g2.com/discussions/which-it-alerting-platform-offers-the-fastest-incident-notifications)[What is the best human resources system](https://www.g2.com/discussions/what-is-the-best-human-resources-system)[Pros and Cons Details](https://www.g2.com/products/espocrm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)