Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Fairly new but not much to complain about thus far."
3/5
What do you like best about Esper?

Seems like everything needed in an MDM is all there. Whereas some platforms like Elo don't allow RM features or Samsung's MagicInfo barely works at all... esper seems to be much more advanced. Review collected by and hosted on G2.com.

What do you dislike about Esper?

I think it could be more of a knock on our team is uploading builds but I was overwhelmed but the number we had and wished I could've filtered results a little more. Review collected by and hosted on G2.com.

arjun s.
AS
arjun s.
Small-Business (50 or fewer emp.)
"Best , most underrated Mobile Device Management ever."
5/5
What do you like best about Esper?

Been using several MDM softwares, did a test of all the products available in the market. Benchmarks were user friendly, latest programming coding/language and database, reliability, server response timings, and they did the best of the entire lot. It truly is very underated and a matter of time before it catches on as the leader in MDM softwares. Highly recommended. Review collected by and hosted on G2.com.

What do you dislike about Esper?

Nothing at all, there are constant updates and improvements and they have thought of it from all angles, permutations and contingencies. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"My teams love using Esper and it really makes their job much easier."
4.5/5
What do you like best about Esper?

Remote view ease of use that allows Technical Support teams to solve problems with ease. Review collected by and hosted on G2.com.

What do you dislike about Esper?

Not a real downside on Esper side, but the remote implementation can be time-consuming. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great product all in all"
4.5/5
What do you like best about Esper?

The UI of Esper is great and is easy to navigate between the different tabs. There are usually no connection issues or errors when utilizing the RMS tool. Using Esper and about 6 other RMS tools, Esper rates high in comparison to the rest. Review collected by and hosted on G2.com.

What do you dislike about Esper?

The only suggestion I have about the product is the navigation in the sub-tabs. That is, after clocking into a tab, it is not clear how to navigate back and forth within this certain tab. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Good choice for MDM"
4/5
What do you like best about Esper?

i like most user friendly remote wipe and tepmplate and most features Review collected by and hosted on G2.com.

What do you dislike about Esper?

nothing to say its good product mobile website not supporting Review collected by and hosted on G2.com.

Joselyn R.
JR
Joselyn R.
Customer Care Associate
Small-Business (50 or fewer emp.)
"Esper - Expressiveness, so TRUE!"
5/5
What do you like best about Esper?

I love how you can see in real-time how the person interacts in that way, you can guide them right away and determine what the error was to help you resolve the technical concern in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Esper?

The remote time is only for 15 minutes max. I hope that the Esper Tech Team can extend this. As for me working in a Tech company and helping merchants do the Tech Demos, it should be real-time, and it takes a few minutes to connect again (Probably this concerns the connectivity issue). But hoping to extend the remote time. Also no timeline for when you change the device id, like what was the first device, then it was changed to this, and then after that and so forth. Review collected by and hosted on G2.com.

Response from Ananya Patra of Esper
Edit edit

Hello Joselyn,

We are delighted to hear the value Esper is adding to your work. Your feedback on our remote control feature is greatly appreciated, and it will definitely help us in enhancing our products even further. We have shared your concerns with our product team, who are committed to continuously improving our products to meet your needs.

Once again, thank you for your support and for choosing Esper.

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Thank God you exist!"
5/5
What do you like best about Esper?

The platform is simple and intuitive to work with. It has the essential features for a good Android MDM operation, and we can quickly control several devices. The support is excellent, and very comprehensive. Review collected by and hosted on G2.com.

What do you dislike about Esper?

I have nothing to dislike, because in my case the platform has everything I need, simply 5 stars. Review collected by and hosted on G2.com.

JC
Joe C.
Small-Business (50 or fewer emp.)
""Esper-One Of The Best MDM Solutions, Easy To Configure With Good Documentation""
5/5
What do you like best about Esper?

The three main points I like about the product are ease of enrollment for devices. The ability to get information from endpoints, such as their OS version, distributing apps. Can target specific users/groups Review collected by and hosted on G2.com.

What do you dislike about Esper?

Our organization only needed a few features Esper offered. No dislikes, Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Good functionality and great support"
4/5
What do you like best about Esper?

Easy to understand user interface. The web interface to handle devices is intuitive to the point where you don't need to read the manual to know what you need to do to accomplish your goals.

Access to API means you are able to automate tasks and integrate control into other applications.

It is easy to get in touch with support or the account manager. And they are always friendly and helpful. Review collected by and hosted on G2.com.

What do you dislike about Esper?

Esper's server location is quite far from our area of operations; this leads to a high ping which causes some delays when working with the web interface and other tasks that go through the servers.

It would be nice to have an option for MFA login. Currently, there's support for signing in with google, which is great, but there are still some features that need login with username/password. Review collected by and hosted on G2.com.

Response from Ananya Patra of Esper
Edit edit

Hello There,

Thank you for your positive feedback regarding the Esper interface. We are pleased to hear that it is easy to understand and use. Your feedback is valuable to us as it motivates us to keep improving our products and services.

In regards to your concern about login procedures, we are happy to announce that we have recently rolled out Single Sign-on (SSO) login for all our customers. You can find the SSO set-up process document at https://help.esper.io/hc/en-us/articles/12656795558545-Setting-Up-Single-Sign-On-SSO-

Moreover, we would like to let you know that Multi-Factor Authentication (MFA) login is currently in our product roadmap, and we will notify all our customers as soon as it is released.

Once again, we appreciate your feedback and thank you for choosing Esper.

See how Esper improved
Giovanni R.
GR
Giovanni R.
Mid-Market (51-1000 emp.)
"Rushable INC Review"
4/5
What do you like best about Esper?

I like being able to remote control our clients tablet to facilitate our job and explain mistakes easier. Review collected by and hosted on G2.com.

What do you dislike about Esper?

I think I has to do more about our clients Internet, but esper sometimes takes some time to load the remote control function, or not connect at all. Review collected by and hosted on G2.com.