Platform ease of use and onboarding devicees. Review collected by and hosted on G2.com.
Hidden fees and not transparent pricing. Review collected by and hosted on G2.com.
The dashboards and group management makes it easy to get a quick overview of our devices.
Site wide reboots with one button.
Updates can be pushed with minimal down time on the customer. (We are in security so that is a big deal for us)
Remote view and control features make it easy to support customers using our devices.
The reporting graphs are very useful for determinng the cause of issues or even preventing issues in the first place.
The survey requests I mention ease of use, for a technician or anyone with a bit of IT knowledge its very easy to use.
The platform as a whole is very powerful. Review collected by and hosted on G2.com.
I would like a reporting archive of some sort, I simply might not have seen it, but i would like the ability to pull a report on each device to see how it has performed and how the user handled the device over a period of about a month or more.
We have had some of our devices behave strangley , brightness and volume settings change for example without the user making the changes (the settings are locked out of the users reach)
Accessibilty settings are still accessable even when the device is locked out, I understand this is a feature built into the android API but I would like a means of preventing accidental activation of settings like the Narrator funtion for example. Review collected by and hosted on G2.com.
Thank you so much for sharing your experience with Esper! We appreciate your feedback and are working on enhancing our reporting capabilities — you will see more updates from Esper in the near future. If you encounter any issues or would like assistance troubleshooting strange device behavior, always feel to reach out to Esper support and the team can help you resolve.
Thanks!
Jordan
How convient it is to find devices and to use Review collected by and hosted on G2.com.
Nothing at the moment that I dislike right now. Review collected by and hosted on G2.com.
How easy it is to find the device you need. Review collected by and hosted on G2.com.
Sometimes everything isnt in numerical order. Review collected by and hosted on G2.com.
Easy provisioning with QR codes. Great software managementbility with remote screen viewing. Easy to deploy to multiple devices at once. We use it daily to monitor and troubleshoot our devices. Review collected by and hosted on G2.com.
Mobile app for management use would be handy to check in on devices. Review collected by and hosted on G2.com.
Esper has the user friendly interface which help me to work with it easily as i work in an organisation who supoort the cause for chidhood cancer by helpng them financially and mentally we gave them Tabs for their studies and we manage those tabs by esper and its really the best Review collected by and hosted on G2.com.
i dont think there is any think since i started using esper i find it helpful user friendly enviornment and easy to use and unederstand Review collected by and hosted on G2.com.
It helped us control the aplication installed in the devices and monitor online to manage usage For our Signage aplication Review collected by and hosted on G2.com.
To apply some features, we have to ask to be sent to the endpoint, we will like to be able to apply it by our selfs Review collected by and hosted on G2.com.
Hello Rodolfo,
We would like to express our sincere gratitude for your review of Esper. Your valuable feedback is greatly appreciated. We take all customer feedback seriously and use it to constantly enhance our products and services. Please know that we have shared your concerns with our dedicated product team, who will utilize them to guide our future developments and improvements. Thank you for choosing Esper.
making deployments and remote connections a breeze. they worked with out hardware vendor to preinstall esper in our devices so, remote installations are now much easier. we use it daily to monitor and identify problems. Review collected by and hosted on G2.com.
The customer service sometimes deflects issues asking for more detail than needed. Review collected by and hosted on G2.com.
I can track my equipment quickly and easily. Review collected by and hosted on G2.com.
I have found any issues at this point where I would say I have an issue. Review collected by and hosted on G2.com.
Esper handled our business tablet lockouts to make them unusable for anything but our app. This was seamless and we saw a significant reduction in broken/missing tablets after inplementing this. Review collected by and hosted on G2.com.
As the setup was a one time thing I haven't had any issues working with esper. They handled the task we needed and we haven't needed anything further. Review collected by and hosted on G2.com.