AR

Adam R.

Firefighter/Paramedic

Public Safety

Mid-Market (51-1000 emp.)

12/13/2018

"Firehouse RMS, outdated and antiquated "

1/5

What do you like best about ESO Fire RMS?

Firehouse is somewhat easy to use interface for the end user. There is some customization ability and can access the back end SQL databases to build third-party functions. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

It is very antiquated and build on a foxpro back end. The report writing is very limited and clunky. Customization is very limited and the scheduling module is extremely confusion and cumbersome for daily operations. The functionalities are limited for most modern organizations. Review collected by and hosted on G2.com.

UP

Verified User in Public Safety

Small-Business (50 or fewer emp.)

1/19/2018

"Firehouse Software...a bit of a challenge"

3/5

What do you like best about ESO Fire RMS?

I like that it allows for lots of storage with regard to tests, hydrant flows, inventory and runs. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

It is not user friendly when trying to run reports. They are quite to hard to find and cannot really be changed. Review collected by and hosted on G2.com.

AG

Alyssa G.

Project Management Intern

Small-Business (50 or fewer emp.)

11/2/2018

"Firehouse Software"

3.5/5

What do you like best about ESO Fire RMS?

I liked the Firehouse Software interface. It was user friendly and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

The price was slightly higher than I anticipated. Review collected by and hosted on G2.com.

Recommendations to others considering ESO Fire RMS:

Continue to advertise and do marketing to spread the word. Review collected by and hosted on G2.com.

What problems is ESO Fire RMS solving and how is that benefiting you?

This software allows a fire department to save time, therefore saving money. This allows stores all the documents in a safe and retrievable manner. Review collected by and hosted on G2.com.

JA

Jyoti A.

Doctoral Student

Higher Education

Small-Business (50 or fewer emp.)

9/13/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"great resource for inspection"

4.5/5

What do you like best about ESO Fire RMS?

I liked the best that we can access and inspect anytime anywhere. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

I don't like when I am unable to access some data because I don't have access to that. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/31/2018

"It is good software but just not the direction we were heading"

2.5/5

What do you like best about ESO Fire RMS?

The user friendly-ness of it was great. I liked how it was set up. Really allowed for easy navigation of the system Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

It really was limited for Emergency Medical Service folks. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

3/27/2018

"ESO Fire has been really beneficial to me as a business professional."

5/5

What do you like best about ESO Fire RMS?

The software is very easy to use and to navigate Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

Some aspects of the software can be confusing. Review collected by and hosted on G2.com.

Recommendations to others considering ESO Fire RMS:

This is a great and useful software system that should be utilized in many settings. Review collected by and hosted on G2.com.

What problems is ESO Fire RMS solving and how is that benefiting you?

ESO Fire helps me solve many of my daily problems at work. It was fast and easy to learn and even easier to use. Review collected by and hosted on G2.com.

JW

Justin W.

District Leader

Financial Services

Small-Business (50 or fewer emp.)

10/26/2017

"Not User Friendly"

0.5/5

What do you like best about ESO Fire RMS?

The software has a good appearance. It is easy on the eyes. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

The software is not user friendly. A software that is designed to be utilized by firemen needs to be firefighter proof. This is not firefighter proof. Review collected by and hosted on G2.com.

Recommendations to others considering ESO Fire RMS:

Have actual users fill out mock reports in a live conference so that software engineers who don't create reports for Fire or EMS can see where the faults are. Review collected by and hosted on G2.com.

What problems is ESO Fire RMS solving and how is that benefiting you?

It allows for reporting to be completed to stay compliant, however the reporting system is not time efficient. Review collected by and hosted on G2.com.

RM

Robert M.

Firefighter/EMT

Public Safety

Small-Business (50 or fewer emp.)

11/8/2017

"Excellent fire Dept software"

5/5

What do you like best about ESO Fire RMS?

I like the fact that with Fire house software I am able to put all my data into one place. Pre-plans, hydrants, reports, and pub ed events. Plus our training records and certifications. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

Not very tablet or mobile friendly. It seems the mobile app software and the PC don’t like to play well together. Review collected by and hosted on G2.com.

UP

Verified User in Public Safety

Mid-Market (51-1000 emp.)

10/25/2017

"I am a Fire Marshal with 25 years of experience in the fire service"

4/5

What do you like best about ESO Fire RMS?

The organization of the program and the ease of finding what your looking for when searching in a an occupancy. The intergration of the FHInspector and the system. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

The construction of specialized reports can be challenging and the customer service is sometimes an issue. Review collected by and hosted on G2.com.

AM

Andre M.

Firefighter/Advanced EMT

Government Administration

Mid-Market (51-1000 emp.)

10/31/2016

"Firehouse Software - Great for all sized departments"

4/5

What do you like best about ESO Fire RMS?

I like the seemingly endless options and add ons a user can add, based on their department or administrative needs. After setup, user and administrators have a plethora of data readily available that can help better serve administrative and community needs. The user support is top notch and works perfectly on a Windows platform. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

The back end work and inputting the street information is painful and incredibly time consuming. I wish there was a way to auto populate. The downloaded updates are optional and can sometimes throw off certain functions or access on certain computers if/when they are downloaded. Review collected by and hosted on G2.com.

Recommendations to others considering ESO Fire RMS:

Have a tech savvy staff member in place BEFORE moving forward. Otherwise it could take months to launch successfully. The AM should offer a more solid implantation schedule to potential users before going live. Consider budgetary needs and make sure all stakeholders understand the technical needs during the actual migration to the software. Training the responding staff and dispatchers may take more time than expected, especially in a city with high call volume. Review collected by and hosted on G2.com.

What problems is ESO Fire RMS solving and how is that benefiting you?

Computer aided dispatch. A platform that can keep up with the rapid tech challenges and needs of a public agency. Aggregate data collection and analysis. Review collected by and hosted on G2.com.