UP

Verified User in Public Safety

Mid-Market (51-1000 emp.)

2/25/2020

"Greart product, easy to learn and use"

4/5

What do you like best about ESO EHR?

Ease of use. Works well in adverse environments. Review collected by and hosted on G2.com.

What do you dislike about ESO EHR?

No ios or android compatible apps. Need to create IOS app for ipads. Review collected by and hosted on G2.com.

UM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

6/19/2019

"Long time user"

4.5/5

What do you like best about ESO EHR?

The flow of the program is very good. There are multiple fields that you can add or take away. Review collected by and hosted on G2.com.

What do you dislike about ESO EHR?

There are not enough options for EMD complaint, Primary Impression and S/S. These need to be expanded. Review collected by and hosted on G2.com.

Recommendations to others considering ESO EHR:

Keep an open mind when using this. There are so many options that it can be overwhelming, but it is worth it in the long run. Review collected by and hosted on G2.com.

What problems is ESO EHR solving and how is that benefiting you?

The billing/QM is quite good. It has been easy to bill out as a group instead of having to bill them out individually. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/24/2019

"A straight forward and to the point charting program. "

5/5

What do you like best about ESO EHR?

This is a easy to use system that you can work on off line. Review collected by and hosted on G2.com.

What do you dislike about ESO EHR?

I don’t like the fact that can’t get the off line option for personal devices. Review collected by and hosted on G2.com.

UM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

5/21/2019

"ESO review"

5/5

What do you like best about ESO EHR?

It is a very simple program to use- very self explanatory Review collected by and hosted on G2.com.

What do you dislike about ESO EHR?

I dislike that it logs out very quickly. I wish it would stay logged in until a report is closed Review collected by and hosted on G2.com.

UM

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

1/22/2019

"A sea of check boxes."

1.5/5

What do you like best about ESO EHR?

I suppose if I had to come up with something I like about the program it would be the color scheme. Review collected by and hosted on G2.com.

What do you dislike about ESO EHR?

I dislike that you have be so redundant it takes forever to get any paperwork completed. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

7/31/2018

"Great Way to View Schedule"

4/5

What do you like best about ESO EHR?

I like that it allows you to view your schedule a month in advance, as well as how everyone is scheduled within your organization. It also allows you to see if you've accumulated any points, which I like, and it makes it easy to request shifts off. Review collected by and hosted on G2.com.

What do you dislike about ESO EHR?

The first time I synced my calendar to my Google Calendar, it didn't show all the shifts that I was scheduled when I looked at the calendar in my Android phone. Eventually, it did show the rest of my shifts for the next month, so I'm assuming it only does one month at a time until the previous month is almost up. Review collected by and hosted on G2.com.

UP

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

9/25/2018

"ESO review"

4.5/5

What do you like best about ESO EHR?

ESO is extremely user friendly. It is very easy to use and understand. Once you get used to it, patient information can be entered in extremely quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about ESO EHR?

The system tends to log out very quickly. There isn’t a way to opt that it won’t log out until the call being run is completed and locked. Review collected by and hosted on G2.com.

SK

Samuel K.

Senior Clinical Supervisor

Mid-Market (51-1000 emp.)

11/27/2017

"Great user facing design; limitations for advanced customers"

4.5/5

What do you like best about ESO EHR?

ESO EHR delivers an excellent, highly-usable user interface to front-line medics and to clinical managers. This interface is fast, readable, and makes completing patient charts or looking up performance analytics quick and easy. Review collected by and hosted on G2.com.

What do you dislike about ESO EHR?

Unfortunately, ESO still relies on obsolete Silverlight technology to power backend administration tools and chart auditing tools. This creates serious browser compatibility challenges and forces these tools to run slowly and feel out of place with the more modern components. Lack of customizable fields and advanced full-access data connections are a challenge for larger and more advanced EMS agencies. Review collected by and hosted on G2.com.

Recommendations to others considering ESO EHR:

ESO as a company has solid leadership with an incredible depth of EMS experience; the CEO, Chris Dillie, has roots in EMS; the VP for EHR, Kenny Schnell, has a long career in EMS management at innovative agencies, and the VP for analytics and HDE, Allen Johnson, also has a long career in EMS and emergency healthcare.

ESO EHR is a well-designed product liked by the medics and managers who use it. It does have gaps with customization and reporting, but these are being addressed by the company and they approach design decisions with a long-term view. Support is fast, helpful, and very hands-on when needed. Implementation was made easy and a wealth of training resources were available.

The only significant gap is the limitations of the chart audit/review functionality; it is adequate but nowhere near complete. And for agencies with high-end data analyst competencies, ESO EHR has limited direct data access. However, both of these problems are being addressed. Review collected by and hosted on G2.com.

What problems is ESO EHR solving and how is that benefiting you?

Challenges with a key competitor's product led our agency to explore available NEMSIS 3 options. With ESO EHR, we've ended up with fewer in-house IT support needs and a faster, smoother training and on-boarding process for new employees. Additionally, the analytics tools have enabled non-technical managers to quickly generate their own reports and explore data to monitor key performance metrics. Review collected by and hosted on G2.com.

CH

chris h.

Firefighter

Public Safety

Mid-Market (51-1000 emp.)

11/27/2017

"Did not like eso epcr"

2/5

What do you like best about ESO EHR?

I really didn’t like much about eso. I am unsure if it was the fact that I was used to ither softwear Review collected by and hosted on G2.com.

What do you dislike about ESO EHR?

I really didn’t like anything about ESO. I could never really get the format for it to work correctly for me. I was not a fan Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

1/14/2018

"Fast pcr charting"

5/5

What do you like best about ESO EHR?

Easy to use, flows well, and intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about ESO EHR?

Unable to generate return trips/frequent flyers must bet fully re-input Review collected by and hosted on G2.com.