DS

Dan S.

Sales Operations Manager

Plastics

Enterprise (> 1000 emp.)

5/23/2018

"Creating a new Customer Experience"

5/5

What do you like best about Esker?

One of the best things about using Esker on Demand is the time savings for the customer service team. It has allowed the team to focus less on order entry and more on creating a customer experience that will help separate our company from the competition. Review collected by and hosted on G2.com.

What do you dislike about Esker?

Working on the SAP platform, it would be helpful if Esker would be able to read customer's POs and change each character to Upper Case in order for SAP to match information. Review collected by and hosted on G2.com.

Recommendations to others considering Esker:

The ease of implementation and the support from the Esker team is incredible. The time savings and cost savings were immediately recongnized Review collected by and hosted on G2.com.

What problems is Esker solving and how is that benefiting you?

Using Esker on Demand has helped reduce the amount of customer service errors. It has also helped change the Customer Service team structure by eliminating the need for order entry as the representatives now have the time to enter themselves. Order support hindered the CSR's ability to learn the customers buying pattern and materials and kept their relationship with the customer's purely transnational. Now, the CSR team has the ability to learn their customers in order to anticipate their needs. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Small-Business (50 or fewer emp.)

2/19/2019

"AMAZING PRODUCT"

5/5

What do you like best about Esker?

It makes order entry so quick and easy! I can't believe how much time it has saved our company! Review collected by and hosted on G2.com.

What do you dislike about Esker?

Sometimes the system crashes and does not work properly with our in house application. Review collected by and hosted on G2.com.

JS

Joe S.

Cargo Agent

Airlines/Aviation

Enterprise (> 1000 emp.)

3/17/2018

"Best Document Automation Software Solution!"

5/5

What do you like best about Esker?

Best software especially on Sales Order Processing. Specially build on Cloud Base so our Employee can access anytime anywhere without any hassle. Review collected by and hosted on G2.com.

What do you dislike about Esker?

Nothing so far. All the problem that we encounter has been resolved within an hour. All of their Customer Representative all well trained so no problem can't be solve. Review collected by and hosted on G2.com.

Recommendations to others considering Esker:

This Company got a lot of potential specially on businesses. It can help a lot of new business to grow fast. So I recommend more feature including does who is just starting their business more video tutorials for does who want to learn more about their products. This will help them gain more customers in the future. and also some comparison on their product base on customers needs. Review collected by and hosted on G2.com.

What problems is Esker solving and how is that benefiting you?

It solve our problem in paper works. Now we can process all the documents via cloud no more papers no more hassle on searching for documents somewhere in the office. All documents are traceable so if a document got lost or missing we can search it in just a few clicks. Review collected by and hosted on G2.com.

KC

Kara C.

Marketing and Sales Development Director

Sporting Goods

Mid-Market (51-1000 emp.)

2/21/2018

"Esker AP automation implementation"

5/5

What do you like best about Esker?

We are looking forward to implementing Esker AP on Demand shortly. Increased expense approvals, automated invoice entry, increased visibility, and reduction of paper are all expected benefits Review collected by and hosted on G2.com.

What do you dislike about Esker?

The out of box solution does not include features that in my opinion should be standard. For example, the ability to change payment type. Review collected by and hosted on G2.com.

Recommendations to others considering Esker:

Great product. Make sure out of box solution meets your minimum business requirements and be clear what will need customization or is extra cost (SSI, etc). Review collected by and hosted on G2.com.

What problems is Esker solving and how is that benefiting you?

Automated approval workflows with correct limits of authority, improved visibility, less paper, improved processing and payment processes. Review collected by and hosted on G2.com.

AD

Aubrey D.

Billing Specialist

Insurance

Enterprise (> 1000 emp.)

1/3/2018

"Useful tool with a few shortcomings"

3.5/5

What do you like best about Esker?

Esker is a useful invoice sending tool that automates the process & tracks everything. It is nice that everything is stored on the cloud & can be accessed from any web browser. Review collected by and hosted on G2.com.

What do you dislike about Esker?

I dislike the layout of the website. Certain important information (such as customer contacts) are all the way at the bottom of the profile, which makes certain tasks take longer. Also, the tracking feature is somewhat unreliable - I have had customers swear they never received our emails even when marked as a successful transmission by Esker. Review collected by and hosted on G2.com.

JD

Joshua D.

Systems Engineer

Utilities

Enterprise (> 1000 emp.)

2/23/2018

"Esker Cloud Fax"

5/5

What do you like best about Esker?

The product has been rock solid. Many cloud fax providers I have used in the past have had issues but none so far. Review collected by and hosted on G2.com.

What do you dislike about Esker?

There is little customization options without paying. If you have multiple accounts under a main account, you have to open tickets to have numbers or users moved as they won't let you do this. Review collected by and hosted on G2.com.

AS

Andrew S.

Enterprise (> 1000 emp.)

2/22/2018

"Term Sync "

5/5

What do you like best about Esker?

Best tool I have seen in the 25 years in the credit and collections field Review collected by and hosted on G2.com.

What do you dislike about Esker?

Wish I would have found the tool years ago Review collected by and hosted on G2.com.

UM

Verified User in Machinery

Mid-Market (51-1000 emp.)

2/22/2018

"One Stop Shop"

4/5

What do you like best about Esker?

Your customers can review their account balances, look up invoices and make payments all in one location along with being able to track communication between the two parties. Review collected by and hosted on G2.com.

What do you dislike about Esker?

Nothing I dislike with TermSync....Great System! Review collected by and hosted on G2.com.

GL

Ginger L.

Accounts Receivable Specialist

Medical Devices

Mid-Market (51-1000 emp.)

4/12/2017

"We use Termsync"

5/5

What do you like best about Esker?

Payment Plans and Reports for collections Review collected by and hosted on G2.com.

What do you dislike about Esker?

N/A There is nothing we dislike using Termsync Review collected by and hosted on G2.com.