# Best Returns Management Software ## How Many Returns Management Software Products Does G2 Track? **Total Products under this Category:** 108 ### Category Stats (Jul 2026) - **Average Rating:** 4.57/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** inretrn (+2.63%) - Among all products in this category, inretrn recorded the largest rating increase compared to last month _Last updated: July 26, 2026_ ## How Does G2 Rank Returns Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,500+ Authentic Reviews - 108+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Returns Management Software ![G2 Grid® for Returns Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/returns-management/grids.png?focus%5B%5D=8299&focus%5B%5D=118608&focus%5B%5D=1335355&focus%5B%5D=53424&focus%5B%5D=126148&focus%5B%5D=128358&focus%5B%5D=77526&focus%5B%5D=123127) Highlighted products: Narvar, parcelLab, Swap Commerce, ShipHero, ClickPost, Increff WMS, FarEye, and ShippyPro. Underlying data: [Grid® JSON](https://www.g2.com/categories/returns-management/grids.json?focus%5B%5D=narvar&focus%5B%5D=parcellab&focus%5B%5D=swap-commerce&focus%5B%5D=shiphero&focus%5B%5D=clickpost&focus%5B%5D=increff-wms&focus%5B%5D=fareye&focus%5B%5D=shippypro-shippypro) [ Narvar ](https://www.g2.com/products/narvar/reviews) By [Narvar Inc.](https://www.g2.com/sellers/narvar-inc) [ 4.3/5(174) ](https://www.g2.com/products/narvar/reviews) What do users say? Users consistently praise Narvar for its ease of use and excellent customer support, which streamline the post-purchase experience and enhance customer satisfaction. The platform's intuitive interface Pros and Cons [ Customer Experience (58) ](https://www.g2.com/products/narvar/reviews?qs=pros-and-cons)[ Limited Customization (23) ](https://www.g2.com/products/narvar/reviews?qs=pros-and-cons) [ parcelLab ](https://www.g2.com/products/parcellab/reviews) By [parcelLab](https://www.g2.com/sellers/parcellab) [ 4.6/5(277) ](https://www.g2.com/products/parcellab/reviews) What do users say? Users consistently praise the ease of use and intuitive interface of parcelLab, highlighting how it simplifies tracking and managing deliveries. Many appreciate the comprehensive information provided, Pros and Cons [ Ease of Use (54) ](https://www.g2.com/products/parcellab/reviews?qs=pros-and-cons)[ Tracking Issues (18) ](https://www.g2.com/products/parcellab/reviews?qs=pros-and-cons) [ Swap Commerce ](https://www.g2.com/products/swap-commerce/reviews) By [Swap Commerce Limited](https://www.g2.com/sellers/swap-commerce-limited) [ 4.6/5(60) ](https://www.g2.com/products/swap-commerce/reviews) What do users say? Users consistently praise the product for its ease of use and responsive support, which significantly enhances the returns process for both customers and businesses. The platform's intuitive design an Pros and Cons [ Ease of Use (25) ](https://www.g2.com/products/swap-commerce/reviews?qs=pros-and-cons)[ Poor Customer Support (5) ](https://www.g2.com/products/swap-commerce/reviews?qs=pros-and-cons) [ ShipHero ](https://www.g2.com/products/shiphero/reviews) By [ShipHero](https://www.g2.com/sellers/shiphero) [ 4.5/5(214) ](https://www.g2.com/products/shiphero/reviews) What do users say? Users consistently praise ShipHero for its ease of use and exceptional customer support, which significantly streamlines warehouse operations and reduces training time for new staff. The intuitive int Pros and Cons [ Ease of Use (43) ](https://www.g2.com/products/shiphero/reviews?qs=pros-and-cons)[ Missing Features (13) ](https://www.g2.com/products/shiphero/reviews?qs=pros-and-cons) [ ClickPost ](https://www.g2.com/products/clickpost/reviews) By [ClickPost](https://www.g2.com/sellers/clickpost) [ 4.8/5(148) ](https://www.g2.com/products/clickpost/reviews) What do users say? Users consistently praise the ease of use and reliable tracking provided by ClickPost, which simplifies logistics management across multiple courier partners. The platform's intuitive interface and pr Pros and Cons [ Tracking (44) ](https://www.g2.com/products/clickpost/reviews?qs=pros-and-cons)[ Limited Customization (7) ](https://www.g2.com/products/clickpost/reviews?qs=pros-and-cons) [ Increff WMS ](https://www.g2.com/products/increff-wms/reviews) By [Increff](https://www.g2.com/sellers/increff) [ 4.7/5(114) ](https://www.g2.com/products/increff-wms/reviews) What do users say? Users consistently praise the user-friendly interface and real-time inventory tracking of Increff WMS, which significantly enhances operational efficiency and reduces errors in warehouse management. T Pros and Cons [ Inventory Management (28) ](https://www.g2.com/products/increff-wms/reviews?qs=pros-and-cons)[ Poor Reporting (8) ](https://www.g2.com/products/increff-wms/reviews?qs=pros-and-cons) [ ShippyPro ](https://www.g2.com/products/shippypro-shippypro/reviews) By [ShippyPro](https://www.g2.com/sellers/shippypro-2a92d1fa-82d6-4171-bdd5-848029642408) [ 4.6/5(109) ](https://www.g2.com/products/shippypro-shippypro/reviews) What do users say? Users consistently praise the intuitive interface and ease of use of ShippyPro, highlighting how it simplifies multi-carrier shipping management and saves time. The platform's ability to integrate var Pros and Cons [ Ease of Use (31) ](https://www.g2.com/products/shippypro-shippypro/reviews?qs=pros-and-cons)[ Slow Performance (8) ](https://www.g2.com/products/shippypro-shippypro/reviews?qs=pros-and-cons) [ FarEye ](https://www.g2.com/products/fareye/reviews) By [FarEye](https://www.g2.com/sellers/fareye-209791b6-6352-4f97-9c80-5521a8c38dc4) [ 4.7/5(318) ](https://www.g2.com/products/fareye/reviews) What do users say? Users consistently praise the software for its real-time visibility and ease of use, which significantly enhances logistics operations and delivery management. The platform's strong customer support a Pros and Cons [ Ease of Use (54) ](https://www.g2.com/products/fareye/reviews?qs=pros-and-cons)[ Slow Performance (31) ](https://www.g2.com/products/fareye/reviews?qs=pros-and-cons) [ Redo Returns & Exchanges ](https://www.g2.com/products/redo-returns-exchanges/reviews) By [Redo](https://www.g2.com/sellers/redo) [ 4.8/5(18) ](https://www.g2.com/products/redo-returns-exchanges/reviews) What do users say? Users consistently praise the product for its ease of use and excellent customer support, noting that it significantly streamlines the returns process and enhances customer satisfaction. Many apprecia Pros and Cons [ Ease of Use (8) ](https://www.g2.com/products/redo-returns-exchanges/reviews?qs=pros-and-cons)[ Expensive (2) ](https://www.g2.com/products/redo-returns-exchanges/reviews?qs=pros-and-cons) [ Elite EXTRA ](https://www.g2.com/products/elite-extra/reviews) By [Epicor](https://www.g2.com/sellers/epicor) [ 4.6/5(79) ](https://www.g2.com/products/elite-extra/reviews) What do users say? Users consistently praise the real-time tracking and ease of use of Elite EXTRA, highlighting how it enhances delivery management and improves customer communication. The software's ability to streaml Pros and Cons [ Automation (1) ](https://www.g2.com/products/elite-extra/reviews?qs=pros-and-cons)[ Connectivity Issues (1) ](https://www.g2.com/products/elite-extra/reviews?qs=pros-and-cons) [ At Last ](https://www.g2.com/products/at-last/reviews) By [At Last](https://www.g2.com/sellers/at-last) [ 4.9/5(26) ](https://www.g2.com/products/at-last/reviews) What do users say? Users consistently praise the ease of use and seamless integration of At Last, highlighting how it simplifies returns management across various platforms. The intuitive dashboard and responsive suppor Pros and Cons [ Customer Support (1) ](https://www.g2.com/products/at-last/reviews?qs=pros-and-cons)[ Inefficient Shipping Process (1) ](https://www.g2.com/products/at-last/reviews?qs=pros-and-cons) [ Loop Returns ](https://www.g2.com/products/loop-returns/reviews) By [Loop Returns](https://www.g2.com/sellers/loop-returns) [ 4.7/5(63) ](https://www.g2.com/products/loop-returns/reviews) What do users say? Users consistently praise the product for its ease of use and seamless integration into their return processes, which significantly enhances customer satisfaction. Many appreciate how it streamlines r [ ReturnGO ](https://www.g2.com/products/returngo/reviews) By [ReturnGO](https://www.g2.com/sellers/returngo) [ 4.8/5(92) ](https://www.g2.com/products/returngo/reviews) What do users say? Users consistently praise the customer support and ease of use of ReturnGO, highlighting how the platform simplifies the returns process and enhances customer experience. Many appreciate the quick res Pros and Cons [ Ease of Use (7) ](https://www.g2.com/products/returngo/reviews?qs=pros-and-cons)[ Delays (1) ](https://www.g2.com/products/returngo/reviews?qs=pros-and-cons) [ AfterShip Returns Center ](https://www.g2.com/products/aftership-returns-center/reviews) By [AfterShip](https://www.g2.com/sellers/aftership) [ 4.3/5(12) ](https://www.g2.com/products/aftership-returns-center/reviews) What do users say? Users consistently praise the ease of use and intuitive interface of AfterShip Returns Center, highlighting how it simplifies the return process for both customers and businesses. Many appreciate its [ AfterShip ](https://www.g2.com/products/aftership/reviews) By [AfterShip](https://www.g2.com/sellers/aftership) [ 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) What do users say? Users consistently praise the exceptional customer support provided by AfterShip, highlighting the team's responsiveness and helpfulness in resolving issues. Many appreciate the ease of use and seamle Pros and Cons [ Customer Support (7) ](https://www.g2.com/products/aftership/reviews?qs=pros-and-cons)[ Expensive (3) ](https://www.g2.com/products/aftership/reviews?qs=pros-and-cons) - ‹ Prev‹ Prev - 1 - [2](/categories/returns-management?open_modal_url=%2Fproducts%2Feshipz%2Fwishlists%3Fhost_path%3D%252Fcategories%252Freturns-management%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/returns-management?open_modal_url=%2Fproducts%2Feshipz%2Fwishlists%3Fhost_path%3D%252Fcategories%252Freturns-management%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/returns-management?open_modal_url=%2Fproducts%2Feshipz%2Fwishlists%3Fhost_path%3D%252Fcategories%252Freturns-management%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/returns-management?open_modal_url=%2Fproducts%2Feshipz%2Fwishlists%3Fhost_path%3D%252Fcategories%252Freturns-management%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [7](/categories/returns-management?open_modal_url=%2Fproducts%2Feshipz%2Fwishlists%3Fhost_path%3D%252Fcategories%252Freturns-management%26source%3Dcategory&order=g2_score&page=7#product-list) - [8](/categories/returns-management?open_modal_url=%2Fproducts%2Feshipz%2Fwishlists%3Fhost_path%3D%252Fcategories%252Freturns-management%26source%3Dcategory&order=g2_score&page=8#product-list) - [Next ›Next ›](/categories/returns-management?open_modal_url=%2Fproducts%2Feshipz%2Fwishlists%3Fhost_path%3D%252Fcategories%252Freturns-management%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Project Management Software](https://www.g2.com/categories/project-management) [CMMS Software](https://www.g2.com/categories/cmms) [Demo Automation Software](https://www.g2.com/categories/demo-automation) [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) Similar Categories - [Demand Planning](/categories/demand-planning) - [Distribution](/categories/distribution) - [Inventory Management](/categories/inventory-management) - [Other Supply & Logistics](/categories/other-supply-logistics) - [Shipping](/categories/shipping) - [Commodity Trading, Transaction, and Risk Management (CTRM)](/categories/commodity-trading-transaction-and-risk-management-ctrm) - [Cross Border E-Commerce](/categories/cross-border-e-commerce) - [Direct Store Delivery](/categories/direct-store-delivery) - [Fleet Management](/categories/fleet-management) - [Global Trade Management](/categories/global-trade-management) - [Last Mile Delivery](/categories/last-mile-delivery) - [Logistics Intelligence](/categories/logistics-intelligence) - [Multicarrier Parcel Management Solutions](/categories/multicarrier-parcel-management-solutions) - [Sales & Ops Planning](/categories/sales-ops-planning) - [Supply Chain Management](/categories/supply-chain-management) [Browse Returns Management Themes](/categories/returns-management/themes) ![Daniel Rivera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel Rivera") DR Researched and written by [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera) Updated October 3, 2024 Returns management software, sometimes referred to as reverse logistics, is a solution that helps manage the return process for retailers, online sellers, manufacturers, and third-party logistics (3PL) companies. This includes communicating with customers through portals or self-service platforms to manage shipping options, tracking, inventory, refunds and credits, replacements, and print prepaid shipping labels. Some returns management solutions allow companies to personalize return portals with custom branding or integrate directly with a retailer's website. Many return policies are forgiving, which leads to a significant amount of returns. With this comes increased costs and challenges for retailers, sellers, and manufacturers. Returns management software helps contain and organize these issues by reducing the turnaround time for returns, maximizing value recovery, minimizing returns processing costs, and simplifying the refund process. Companies use this software to maintain customer satisfaction by setting return rules and policies, providing return timeframes, and offering certain returns to be auto-approved. Returns management software commonly integrates with [warehouse management software](https://www.g2.com/categories/warehouse-management), [order management software](https://www.g2.com/categories/order-management), [accounting software](https://www.g2.com/categories/accounting), [inventory management software](https://www.g2.com/categories/inventory-management), or [e-commerce software.](https://www.g2.com/categories/e-commerce) To qualify for inclusion in the Returns Management category, a product must: - Create and manage return policies for different product categories - Provide workflows to create, confirm, or cancel returns - Coordinate refunds, credits, or product replacements - Integrate with e-commerce or related platforms - Track returned items from pickup to delivery - Analyze the value of returns and their impact on revenue Top Tools at a Glance | | Self-serve returns with branded post-purchase tracking | User Review "Good customer service, needs better EDD calculations when estimates are not provided by carriers." | | | Branded post-purchase returns with carrier-unified tracking | User Review "Efficient tracking, but improvable customer service" | | | Revenue-retaining returns with exchange automation | User Review "Swap - a fully inclusive ecommerce partner" | | | Shopify-native returns with scan-based fulfillment accuracy | User Review "ShipHero: Streamlined, Customizable, and Efficient" | | | Reverse logistics with unified courier orchestration | User Review "Seamless API Integration and Logistics Management" | | | Serialized returns tracking with marketplace segregation | User Review "Clean UI and Smooth ERP Integrations That Streamline Warehouse Operations" | | | Multi-carrier return label automation | User Review "Powerful integration for tracking and automation, some points to improve" | | | Bulk RTO routing with last-mile visibility | User Review "Reliable Platform for Daily Logistics Operations" | | | Self-serve returns with cost-shifting automation | User Review "Transformed Returns, Improved Margins, Outstanding Support" | | | Last-mile returns with automated validation | User Review "Streamlines Dispatching with Great Auto-Dispatching Features" | * * * Show More