ESentire has provided ease of mind by securing our network in real time, 24/7. Their proactive approach has helped identify malicious activity before it could spread to other devices which is great. Review collected by and hosted on G2.com.

I have not had any negative experiences with eSentire. Review collected by and hosted on G2.com.

The initial onboarding went very well due to eSentire's exceptional staff. They were knowledgeable, responsive and had the resources we needed for our complex network. In our experience, eSentire's response time has been less that 10 minutes. Their web portal is easy to navigate. Review collected by and hosted on G2.com.

There have been instances where eSentire has closed a Microsoft Defender alert without proper categorization. Our internal team was able to investigate further and correct the categorization. Review collected by and hosted on G2.com.

They have a high skilled technical team and great communication to keep you in the loop. They are very detailed oriented and follow up with any / all requests. They keep us updated with their future plans and prevent us from falling behind! Review collected by and hosted on G2.com.

Not much to dislike. There hasn't been much i've disliked over the years. Review collected by and hosted on G2.com.

We've been with eSentire for over 7 years, and they've consistently proven to be an invaluable part of our cybersecurity strategy. From day one, they’ve acted as more than just a vendor — they’ve been a trusted partner, operating like an extension of our internal team.

Their MDR platform is rock solid, and their Security Operations Center (SOC) analysts are sharp, responsive, and genuinely proactive. We've caught several threats early thanks to their real-time visibility and fast containment. Their threat intelligence and incident response capabilities are also impressive — detailed, thorough, and delivered with a clear sense of urgency.

We’ve worked with a few different providers over the years, and eSentire has been the one that continues to balance deep technical skill with great communication and service. When we’ve had questions or needed escalations, their team has always been responsive and willing to explain the “why” behind the “what.”

Excellent SOC support and analyst engagement

Strong visibility and reporting tools

Quick response and containment times

Feels like a true partner, not just a service provider Review collected by and hosted on G2.com.

The portal interface could be more customizable

Occasional false positives, but they’re always open to tuning and feedback Review collected by and hosted on G2.com.

The simplicity of the setup was the best for us. We really liked that it was agentless for our environment. It directly integrated with all our microsoft security tools through their APIs and GDAP permissions. My favorite thing is that they rely on other tools and bundle them into the service for you. I'd rather they lean on industry leading tools rather than buying out smaller companies and just to say they can offer all these solutions. Implementation took just about a week to finish everything and the tuning process was short and smooth as well. I've gotten really good responses from their SOC team which can sometimes be shaky with other companies. They've been able to custom tune alerts as well for me well after our implementation period. It's a great peace of mind having eSentire monitor our network. Review collected by and hosted on G2.com.

My only dislike is that we tried to add additional services and the time it took was probably a little long for me. Some of it was due to our side but also some on eSentire side and our CSM. Our CSM is no longer with the company and it's been over a month and we haven't gotten a new one assigned which is pretty frustrating. Review collected by and hosted on G2.com.

Consistent performance, regular updates, ease of use Review collected by and hosted on G2.com.

No concerns from my perspective. No dislikes. Review collected by and hosted on G2.com.

Communication with the team is professional, we always find someone who is knowledeable about our company and responds quickly. As our MSSP, eSentire does not just throw alerts to our side of the wall but seriously investigates and provides solid evidence when things need to be seen by us. Review collected by and hosted on G2.com.

I could not come up with something that needs to be named as a dislike. Review collected by and hosted on G2.com.

very proactive solution.

real time monitoring that notifies us almost instantly on any anomaly in our environment Review collected by and hosted on G2.com.

the collector agent for sumologic needs to be updated frequently Review collected by and hosted on G2.com.

The platform is user-friendly. In addition, it offers protection against cybercriminals through its alerts and anomalies. Now that I have been an admin of eSentire for a few years, I couldn't be happier with the service. The team is always on time when noticing anomalies, always reaching out and following the escalation procedure, and always providing thorough analysis of the alerts, which makes it easier for us to investigate internally. The platform itself is very easy to integrate, implement, and use. Review collected by and hosted on G2.com.

As of now, I have not found any services within the platform that require attention. I find it to be an accurate detection and response tool. Review collected by and hosted on G2.com.

eSentire responds quickly to tickets, offer a wide variety of services and are responsive to purple team exercise feedback. Review collected by and hosted on G2.com.

Their managed vulnerability service could be more interactive with the client. Review collected by and hosted on G2.com.