eSentire offers a consistent value proposition with its ever-expanding set of services and capabilities. Review collected by and hosted on G2.com.

eSentire does not monitor and triage all data sources coming into our SIEM. This is understandable, but it would be great to add additional support for alerts that are customer developed. Review collected by and hosted on G2.com.

eSentire's cybersecurity services allow my team to focus on non-cybersecurity items and allows me to sleep at night knowing that i have a whole team of cybersecurity experts monitoring my environment 24x7. They consistently surpass my expectations. Review collected by and hosted on G2.com.

I do pay a premium for my eSentire services however, after nearly a decade with esentire i am confident that they have the depth and knowledge required to protect my users and data. Review collected by and hosted on G2.com.

I like that eSentire is available immediately when we call on the phone and they are quick to respond. Our customer success manager is very attentive to our needs, which makes my job easier because I don't have to wait around for somebody. Review collected by and hosted on G2.com.

Could spend a little more time on initial investigation. Review collected by and hosted on G2.com.

The blend of a strong security solution and an exceptionally responsive team truly sets eSentire apart as a partner. I appreciate the consistent updates that keep us aware of the changing threat landscape, as well as the promptness with which they respond to our inquiries. With eSentire, you’re not simply purchasing software; you’re gaining a committed security partner who is always accessible and takes a proactive approach. Review collected by and hosted on G2.com.

The main aspect that needs improvement is their native integration with Jira Service Desk. Since our team depends on Jira for incident management, we notice the absence of integration makes it difficult to fully automate the hand-off process from eSentire to our internal teams. Review collected by and hosted on G2.com.

I really appreciate eSentire's 24/7 human-led threat detection and response. Their Security Operations Center (SOC) team is highly responsive. I also like their vulnerability management, which provides clear visibility into real security risks and helps prioritize remediation. The initial setup was very easy, thanks to the step-by-step guidance provided by the eSentire team. Review collected by and hosted on G2.com.

Reporting customization could be improved Review collected by and hosted on G2.com.

eSentire provides strong 24/7 monitoring and is quick to identify and alert us to potential anomalies or suspicious activity. Their responsiveness and clear communication during events help our team act quickly and confidently. The portal is easy to navigate, and their support team is knowledgeable and professional. Review collected by and hosted on G2.com.

There’s not much to dislike. Occasionally, alerts can be overly cautious, requiring additional internal validation before closing them out. However, I’d rather have more visibility than less. Review collected by and hosted on G2.com.

I like eSentire for its organizational protection, and the way it keeps me up to date with threats and proactive readiness. The new dashboard is great, with its filtering feature and ticketing module making it easier to focus on specific issues and create tickets efficiently. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

Broad range of services; friendly and helpful account and customer success teams; up-to-date threat landscape news and vulnerability reports. Review collected by and hosted on G2.com.

Log ingestion and overage issues requiring manual adjustments.

Escalation process confusion in the Insight Portal.

Occasional CPU spikes during Nessus scans, needing timeline changes Review collected by and hosted on G2.com.

eSentire has proven to be a valuable asset to our cybersecurity operations as our SOC. The ongoing log collection, activity monitoring, and prompt incident remediation and escalation have all contributed to strengthening our company’s security posture. Additionally, the simulated phishing campaigns and the comprehensive end-user training catalog have further enhanced our organization’s cybersecurity efforts. Review collected by and hosted on G2.com.

It has become clear that our company requires ongoing reminders to stay vigilant about cyber-security. This ongoing need highlights the importance of maintaining awareness within our organization. Review collected by and hosted on G2.com.

What stands out to me about eSentire is how the company positions itself as a true security partner rather than just a vendor. The ability to contain threats quickly, minimize business disruption, and provide clear, actionable guidance is something I admire. eSentire’s emphasis on delivering outcomes—not just alerts—makes it a leader in the MDR space. Review collected by and hosted on G2.com.

From what I’ve seen, eSentire’s pace of innovation and expansion can make it demanding for teams to keep up with evolving tools and playbooks. It’s not necessarily a dislike, but it does mean you need to be adaptable and proactive. For me, that’s actually motivating because I like environments that push me to stay sharp. Review collected by and hosted on G2.com.