I like how eSentire is very professional and responsive, which makes me feel a bit safer knowing they're watching. I appreciate that I don't have to worry much about security myself because eSentire is handling it. The automated checking system where they notify us if there's a problem is really valuable to me because it frees me up from having to do the manual checks myself. Review collected by and hosted on G2.com.

The notices about issues in AWS are lacking details that I feel should be in there. For example, when an S3 bucket policy changes, it would be nice to get what the bucket policy was and what it has been changed to help troubleshoot. But they say that details are not available. Review collected by and hosted on G2.com.

I really like that esentire integrates all our log sources and signals with Sentinel and uses its own hunting to surface and handle security alerts. I like the esentire portal new improvements especially the ability to drill down to details from dashboard while the old UI just showed charts. Aso like alert emails with useful data in the issue description. Esentire team has bene quick to respond to queries and issues so nothing really to complain about. Review collected by and hosted on G2.com.

We didnt like that esentire didnt surface the alerts they work on which do not affect our environment. I think this is now addressed on the esentire portal. Review collected by and hosted on G2.com.

Most Helpful: eSentire provides real-time, context-rich threat alerts along with expert guidance, which ensures quick detection and clear, actionable steps to reduce risks. One of the main advantages is their 24/7 SOC support, proactive management of false positives, and extensive MDR coverage across cloud, network, and endpoints. These features contribute to robust security resilience and improved operational efficiency. Review collected by and hosted on G2.com.

One of the less helpful aspects of eSentire is that its alerts occasionally produce noise from harmless activities, which means I often have to manually verify and gather more context to determine if an alert is legitimate. Another drawback is that the system depends on customer input for things like travel or changes in the environment, and it lacks robust automated suppression in some situations. This can result in extra operational work and slower resolution times for alerts that aren't critical. Review collected by and hosted on G2.com.

eSentire has proven to be an invaluable partner for all of our integrations with them. Their customer engagement and expertise is top notch. I especially like their SOC who is incredibly responsive and provides great assistance in providing immediate remediation and recommendations on how to further improve our security footprint through the use of their tools. Review collected by and hosted on G2.com.

Quite frankly, there is nothing I dislike about eSentire. Review collected by and hosted on G2.com.

The quick responses when issues are detected, the follow up afterwards to make sure everything is going well. Review collected by and hosted on G2.com.

I can't say there is anything that I don't like about eSentire, however you should be prepared to receive calls at all times of the day. When an issue is detected you will get an immediate call regardless of the time of day. That's not a dislike, that is just a warning that you might lose sleep over eSentire's efficiency and diligence. Review collected by and hosted on G2.com.

I use eSentire for Vulnerability Detection, EDR, and SOC. I like their SOC team because they are a never-failing safety net for us. I can rely on them to keep an eye on IT infrastructure regarding security-related incidents. I appreciate their expertise, speed, and resiliency. They help in detecting vulnerabilities on devices and networks and provide a second set of eyes for incident response 24/7. Also, the eSentire team made the initial setup easy. Review collected by and hosted on G2.com.

Although rare, we sometimes get false detections and resolving them can take a while on their side. For example, they once incorrectly detected Microsoft Office channel updates, leading to confusion and requiring us to clarify the situation and wait several days for them to fix the false detection. Review collected by and hosted on G2.com.

I find eSentire extremely valuable for its comprehensive network monitoring and security capabilities, specifically in managing external threats and offering weekly threat intelligence briefings that help me proactively protect my environment. I love the portal, which serves as a highly convenient one-stop shop for all my needs, and the mobile app on my phone significantly enhances my ability to manage tasks efficiently while on the go. The ticketing section is particularly user-friendly, making the creation and tracking of tickets easy, which I find essential for staying organized. Moreover, the reconnaissance reports are readily available and simple to download, enabling me to share critical information quickly with others if needed. The overall setup was very straightforward, and since my account was pre-configured when I joined the team, I encountered no hassles. I genuinely appreciate how smooth and effective my experience has been with eSentire, leading me to recommend it highly, evidenced by my rating of 10 out of 10. Review collected by and hosted on G2.com.

So far, I have no dislikes with eSentire Review collected by and hosted on G2.com.

I really appreciate how responsive eSentire is; it consistently addresses my questions and issues with detailed and timely information. This responsiveness is crucial for my work. Additionally, I find that it provides excellent solutions to the problems we face, which is unmatched. The alert system is a standout feature, as it allows us to identify and respond to potential threats quickly by pinpointing the exact asset responsible for issues, thus facilitating fast rectification. The ability to monitor network traffic effectively and identify anomalies, malware, and unusual login locations is invaluable. Besides, the setup of eSentire was straightforward and well-executed, which eased our transition to using it. I also value the quarterly and biweekly updates, which keep us informed about vulnerabilities, ensuring we are aware of emerging threats. Overall, this gives me great satisfaction with the service provided by eSentire. Review collected by and hosted on G2.com.

I sometimes find it challenging to get immediate expert support in urgent situations. Ideally, I'd like to have an expert on the phone right away. There have been instances where someone got back to us within an hour or two, but during emergencies, it's crucial to have dedicated support. While I understand that issues need to be investigated, having someone see the problem through to the end without passing it off would be more efficient. Review collected by and hosted on G2.com.

I appreciate eSentire's 24/7 monitoring, which ensures continuous surveillance of our environment for cyber threats, as it detects suspicious activities across endpoints, networks, and cloud services. The rapid incident response is invaluable as it means threats are caught and contained immediately, even outside of business hours, effectively reducing the risk of breaches and downtime. I find the proactive identification of indicators and shutting down malicious activities particularly beneficial, as it prevents potential harm before it can escalate. eSentire provides security expertise that my organization lacks internally, and their ability to block or contain threats before they cause damage is a massive relief. Moreover, the ease of initial setup was noteworthy, as it was very straightforward, despite a few areas requiring extra coordination. Review collected by and hosted on G2.com.

Some alerts lack context, requiring more details to understand the root cause. Specifically, alerts don't always include enough about what triggered them, their real-world severity, or the recommended next steps, leading to additional back and forth. Review collected by and hosted on G2.com.

The people we have worked with have all been super competent, and are very effective communicators. We are never left wondering whether or not the person we are speaking with knows what he/she is talking about; and whatever communication is received, we are confident that we understand what is intended. Review collected by and hosted on G2.com.

There are very few issues. Compared to other EDR solutions we have used, they can be a bit verbose. Additionally, it sometimes take a bit of processing (on our side) to parse the volume of data provided to get to the root cause. But it is always there. Review collected by and hosted on G2.com.