The response time has been great, and can easily get a person. Review collected by and hosted on G2.com.

No downsides, everything has been great. Review collected by and hosted on G2.com.

Honest and helpful approach to solving our problems Review collected by and hosted on G2.com.

Nothing as they are proactive and always helpful Review collected by and hosted on G2.com.

eSentire remains the MDR that provides great support when needed or at request, either from their CSMs or analysts. Implementation and onboarding is simple. Review collected by and hosted on G2.com.

Lack of transparency in how their SOC operates, such exposing what was investigated, what was found, why an incident was resolved, and what is advised or recommended to the customer. This lack of feature in their proprietary XDR platform may create blind spots for organizations, including missing integrations with major security tools or vendors. Review collected by and hosted on G2.com.

The dashboard for real time alerting and the responsiveness from the SOC. Review collected by and hosted on G2.com.

No dislikes to mention, all services are delivered as expected. Review collected by and hosted on G2.com.

The usability of the platform and the support provide Review collected by and hosted on G2.com.

MDE has better usability in some areas without having to add on Review collected by and hosted on G2.com.

Broad set of expertise, that we couldn't build on our own cost-effectively. Review collected by and hosted on G2.com.

Security is complex and always changing! Need to stay on top of things with their help. Review collected by and hosted on G2.com.

Their analysts are knowledgeable and responsive. Switching EDRs was very smooth. We were able to fully transition our organization of ~500 users in less than a month. Review collected by and hosted on G2.com.

Their customer portal isn't very intuitive. Review collected by and hosted on G2.com.

eSentire always provides timely and informative updates. Review collected by and hosted on G2.com.

That we cannot see threats unless they are escalated, but that is being fixed in the coming update. Review collected by and hosted on G2.com.

eSentire alerting and accessibility of expert help at the SOC is refreshing. I know for every query that expert help is only moments away and we have that available to us 24/7 Review collected by and hosted on G2.com.

The process of collecting logs from our Microsoft suite I found hard to understand and to ensure we are up to date. What is excellent is knowing that so many logs ar eingested from so many area. Review collected by and hosted on G2.com.

The alerts are very easy to read, they are informative, and they arrive in a timely fashion Review collected by and hosted on G2.com.

There really i'snt anything I dislike regarding eSentire. Review collected by and hosted on G2.com.