# eSentire Reviews **Vendor:** eSentire **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.6/5.0 **Total Reviews:** 287 ## About eSentire eSentire is a leader in Controlled Autonomy SecOps, protecting 2,000+ organizations across 35+ industries around the world. Founded in 2001, the company’s Controlled Autonomy SecOps operating model pairs agentic AI operatives with engineered human-judgment controls, delivering expert-depth security outcomes at machine speed without ceding accountability to opaque automation. Powered by the unified agentic AI Atlas Platform, eSentire’s Atlas AI + 24/7 expert human SOC coverage delivers offensive capabilities that preempt exposures before attackers do, detect, and respond to stop threats in real time. For more information, visit esentire.com and follow @eSentire. ## eSentire Pros & Cons **What users like:** - Users appreciate the **rapid response time** of eSentire, feeling secure and supported through timely communication and updates. (29 reviews) - Users praise the **responsive customer support** at eSentire, valuing quick access to human assistance and timely answers. (24 reviews) - Users value the **essential monitoring capabilities** of eSentire SOC Services, ensuring robust security and seamless operations. (19 reviews) - Users value the **strong 24/7 monitoring** of eSentire, ensuring swift detection of anomalies and high-confidence response. (18 reviews) - Users value eSentire's **immediate response** capabilities, ensuring constant protection and swift resolution to cyber threats. (17 reviews) - Users value eSentire's **staff expertise** , noting their knowledgeable support and tailored solutions for cybersecurity needs. (16 reviews) - 24/7 Availability (15 reviews) - Users praise eSentire for their **consistent reliability** and proactive support, making them a valued security partner. (12 reviews) - Alert Management (10 reviews) - Threat Detection (10 reviews) **What users dislike:** - Users experience **communication issues** with eSentire, finding the interactions lack clarity and directness during support calls. (15 reviews) - Users note the **higher cost** of eSentire compared to basic solutions, reflecting its premium support and features. (8 reviews) - Users experience an **inefficient alert system** with overly cautious notifications that require additional validation before closure. (8 reviews) - Users express frustration with **portal issues** , preferring direct email updates for ticket details and lacking functionalities in the service. (7 reviews) - Users find the **poor reporting** insufficient, lacking detailed insights and actionable data during reviews and calls. (6 reviews) - False Positives (4 reviews) - Lack of Automation (3 reviews) - Poor Customer Support (3 reviews) - Users find the **complex configuration** of eSentire challenging, requiring significant time to set up effectively. (2 reviews) - Users find the **difficult navigation** challenging, making it hard to locate specific insights and features. (2 reviews) ## eSentire Reviews ### 1. eSentire is phenomenal **Rating:** 5.0/5.0 stars **Reviewed by:** Charles C. | Cyber Security Engineer, Mining & Metals, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about eSentire?** eSentire has helped us in many situations. They have alerted us of the most simple of threats, and also of bad actors on our network. Before we even have to triage the situation they block the device(s) and keep our environment safe from lateral movement from the bad actors being on the device(s) that were infected. **What do you dislike about eSentire?** Honestly I haven't found one thing that I don't like about eSentire or their product line. **What problems is eSentire solving and how is that benefiting you?** eSentire is our Security Operations Center (SOC) and they solve so many different things for us. They take care of monitoring our network and detecting threats which is a HUGE WIN for us. We wouldn't be capable of handling the amount of threats that hit our medium sized company without them. Great company. ### 2. 24/7 Proactive MDR with Strong Integration and Centralized Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Luciana S. | IT Manager , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about eSentire?** eSentire operates 24/7 with the aim of managed detection and response, ensuring that it applies proactive security measures The process of incident response and containment is well underway and this helps firms in eliminating security risks immediately The integration support from eSentire is well enhanced across cloud, endpoint, network and even SIEM tools The app conducts paramount security analysis, and this includes offering expertise help and guidance about security occurrences eSentire issues highly centralized visibility, and this involves possible investigations, security events and others **What do you dislike about eSentire?** Organizations with limited security budgets finds eSentire extensively expensive The alerts offered by eSentire are noisy and some users need to tune them out for clarity **What problems is eSentire solving and how is that benefiting you?** eSentire issues a comprehensive monitoring system for companies and this happens 24/7, through the internal cybersecurity teams The app speedily detects and responds to suspicious malware, logins and threats, more so from unusual networks eSentire helps in reducing alert fatigue, where it helps in filtering large security volumes and this ensures actionable security remediation The program is impactful in facilitating organizations to manage and improve compliance, creating some preparedness on different security issues The entire security monitoring is well centralized, and this includes endpoints, network environments and even identity management ### 3. Comprehensive 24/7 Monitoring with Fast Threat Containment and Precise Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Rinalon E. | Threat Intelligence Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about eSentire?** eSentire gives a comprehensive 24/7 monitoring system and this helps the team to identify threats all day The containment of threats is so quickly and this helps in stopping any attack before damage is done eSentire issues comprehensive security analysis with high precision. The app connects identify, endpoints, logs and even cloud to a centralized view eSentire establishes comprehensive internal cybersecurity controls and this makes the user more resilient **What do you dislike about eSentire?** The pricing for eSentire is high, limiting the usage or adoption rate by small companies The communication offered by eSentire is not too clear, more so on reporting **What problems is eSentire solving and how is that benefiting you?** eSentire ensures there is a professional and brilliant cybersecurity guide and this handles every security breach or risk The detection of cyberattacks is continuous and immediate ad this saves on response time The app gives instant security alerts and brilliant investigation to help the security team in prioritizing the best security measures to deploy The app combines all security management tools including network, endpoints and even identity, and this gives quality services The response that eSentire app offrs on threats is very immediate and calculated ### 4. Exceptional MDR Service with Real-Time Threat Response **Rating:** 5.0/5.0 stars **Reviewed by:** Eric M. | CISO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about eSentire?** eSentire is a mature (20+ years) MDR with excellent customer-facing features (through the recent improvements of their portal) AND their core technology embedded in their MDR service. They not only focus on the detection part of MDR but most important, they are equally focused on the "R" in MDR. eSentire can thwart attacks in real time using TCP resets. They also have an ecosystem of analysts from Jr. to SME level that adds a level of depth to their service that's unmatched in the industry. They recently enhanced their portal and now allow my security engineers to conduct investigations the way they do. They will also be adding some great AI tools to assist in investigations. **What do you dislike about eSentire?** At this point, I don't have any real complaints of their service. I have been using eSentire for several years and they have made improvements in product marketing and maturity. **What problems is eSentire solving and how is that benefiting you?** eSentire is the cornerstone of our security posture. They co-manage Defender with us and maintain our security posture 24x7x365. They also add depth to our security investigations. We also use them for dark web monitoring and vulnerability scanning, ### 5. Proactive MDR with Stellar Integration and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Stanley C. | Director of Technology Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about eSentire?** eSentire delivers truly proactive Managed Detection and Response. Their SOC analysts are fast, transparent, and consistently on point detecting, investigating, and containing threats quickly across endpoint, network, and cloud. The Threat Center portal is excellent: AI-generated case summaries, clear timelines, and investigation artifacts make it easy to understand what happened and why decisions were made. Integration depth is a standout. eSentire works smoothly alongside Microsoft 365 Defender, giving us end-to-end visibility without duplicating effort. Their Managed Phishing & Security Awareness program is practical and measurable, and regular Quarterly Service Reviews keep strategy, action items, and escalation plans aligned. Having access to on‑demand Incident Response and advisory adds confidence for high‑stakes situations. **What do you dislike about eSentire?** As with most mature MDR platforms, some periodic tuning is necessary to minimize noise and ensure policies are properly aligned. Occasionally, portal features are introduced in stages, which means that UI and feature consistency may not always match what is described in the release notes right away. While the pricing is reasonable for the capabilities offered, it is not the lowest available. However, in our experience, the quality of service and the speed of response more than justify the premium. **What problems is eSentire solving and how is that benefiting you?** We depend on eSentire for around-the-clock MDR, which helps minimize dwell time and reduce business risk across our hybrid infrastructure. Their services enable us to centralize threat detections, speed up incident response, and improve configurations that could otherwise leave us vulnerable. The security awareness and phishing program targets the human element, while their advisory and incident response services enhance our policies, readiness, and compliance. ### 6. eSentire is very helpful and always there when you need them anytime of the day. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about eSentire?** eSentire has been very helpful for automating alert management, especially when it comes to escalating the alerts that stand out and could potentially pose a threat to our environment. The time it takes for response and resolution is excellent, and it’s one of the things we consistently praise about eSentire. Customer service is on point as well; they’re always helpful and explain new situations to the client in a clear, well-mannered way. The portal is also very useful and easy to navigate, making it simple for a new user to adapt and get comfortable quickly. Recently, I’ve been using eSentire more, and it has been easy to incorporate into my day-to-day checks. With new vulnerabilities coming out, it’s also easy to integrate across all our endpoints. **What do you dislike about eSentire?** I have not found anything I disliked about eSentire. One thing that could help is having faster scans on an endpoint without having to call and escalate the case. Other than that, eSentire is great and the process to call and contact someone is excellent. **What problems is eSentire solving and how is that benefiting you?** They are solving the need for manual investigation for the hundreds of reviews we get daily, and filtering out the expected activities. It is benefitting me by allowing me to spend more of my time on other tasks, reducing redundancy in alerts. The team explains the critical alerts in details, not leaving me confused. ### 7. Comprehensive Security Featuring Atlas Portal **Rating:** 4.5/5.0 stars **Reviewed by:** Luis G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about eSentire?** I like the new Atlas portal and the way eSOC is available for support. The Atlas puts everything in one place and helps us get a good overview of what's going on. **What do you dislike about eSentire?** Sometimes the support after an alert has been made isn't great. We're told they can identify outside public IPs causing the alerts, even though we have a sensor installed on site. Set up is also done for our firewall. It leads to more work for us when eSentire can't locate the public IP trying to do reconnaissance scanning. Additionally, setup could have been clearer with someone to help, as the documentation wasn't entirely clear or was missing some points. **What problems is eSentire solving and how is that benefiting you?** I use eSentire to monitor Microsoft Defender alerts for critical issues like endpoint infections, and the Atlas portal provides a centralized overview. ### 8. Proactive Cloud Security Alerts with Timely Suspicious Activity Notifications **Rating:** 4.5/5.0 stars **Reviewed by:** David H. | DevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about eSentire?** it let us know by sending notifications about any suspicious operation that happens in our cloud provider. **What do you dislike about eSentire?** Sometimes it is too noisy. Somo notifications are important because it is about deletions, then we create a rule to ignore them. But whenever we have a new resource or a different role that does the same, the notification show up again until we create a new rule for it. Maybe in every notification we could have a button to create a rule that match the alert. **What problems is eSentire solving and how is that benefiting you?** It give us visibility about things that happen inside the org that would be harder to track if that required manual communication or announcements in other applications. ### 9. Security Alerts Made Effortless with eSentire **Rating:** 5.0/5.0 stars **Reviewed by:** Chad R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about eSentire?** I use eSentire for security checks and reviews in our company's IT infrastructure and devices. It alerts us to issues with devices being compromised, which is incredibly helpful. I like that I can easily check alerts and drill down to see which devices should be looked at. The drill-down feature is valuable because it allows us to quickly act on threats and clear out issues on devices to help safeguard our company. Additionally, the initial setup was very easy, mostly handled by our account managers. **What do you dislike about eSentire?** I did have an issue with my SSO but was able to get another account made and tied to my company's account. **What problems is eSentire solving and how is that benefiting you?** I use eSentire for security checks and IT infrastructure review. It alerts us to device compromises, allowing us to quickly act on threats and safeguard our company. ### 10. Reliable Security, Needs Detailed Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Ben M. **Reviewed Date:** February 05, 2026 **What do you like best about eSentire?** I like how eSentire is very professional and responsive, which makes me feel a bit safer knowing they're watching. I appreciate that I don't have to worry much about security myself because eSentire is handling it. The automated checking system where they notify us if there's a problem is really valuable to me because it frees me up from having to do the manual checks myself. **What do you dislike about eSentire?** The notices about issues in AWS are lacking details that I feel should be in there. For example, when an S3 bucket policy changes, it would be nice to get what the bucket policy was and what it has been changed to help troubleshoot. But they say that details are not available. **What problems is eSentire solving and how is that benefiting you?** eSentire makes me feel safer as they monitor security, reducing my worry. I value their automated checking, which alerts me to problems instead of me having to find them. ### 11. Seamless Sentinel Integration and Smarter Alert Hunting in the Improved eSentire Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about eSentire?** I really like that esentire integrates all our log sources and signals with Sentinel and uses its own hunting to surface and handle security alerts. I like the esentire portal new improvements especially the ability to drill down to details from dashboard while the old UI just showed charts. Aso like alert emails with useful data in the issue description. Esentire team has bene quick to respond to queries and issues so nothing really to complain about. **What do you dislike about eSentire?** We didnt like that esentire didnt surface the alerts they work on which do not affect our environment. I think this is now addressed on the esentire portal. **What problems is eSentire solving and how is that benefiting you?** My company ( Atlas SP Partners) uses esentire for MDR. We are small organization so dont have and dont expect to build our own MDR capabilities so esentire fulfills that need. We do not have the capacity to do threat hunting/detection and response outside the Microsoft defender functionality so esentire is a great product to augment/strengthen our security needs. The esentire portal really helps us understand the various detections and alerts and gives us a good sense of security posture. ### 12. Real-Time Threat Alerts and Expert Guidance Elevate Security **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about eSentire?** Most Helpful: eSentire provides real-time, context-rich threat alerts along with expert guidance, which ensures quick detection and clear, actionable steps to reduce risks. One of the main advantages is their 24/7 SOC support, proactive management of false positives, and extensive MDR coverage across cloud, network, and endpoints. These features contribute to robust security resilience and improved operational efficiency. **What do you dislike about eSentire?** One of the less helpful aspects of eSentire is that its alerts occasionally produce noise from harmless activities, which means I often have to manually verify and gather more context to determine if an alert is legitimate. Another drawback is that the system depends on customer input for things like travel or changes in the environment, and it lacks robust automated suppression in some situations. This can result in extra operational work and slower resolution times for alerts that aren't critical. **What problems is eSentire solving and how is that benefiting you?** Business Problems Solved: eSentire helps lower breach risk and reduces dwell time by offering 24/7 managed detection and response. Their service identifies and investigates cloud identity misuse, unusual network or SSH activity, and other suspicious behaviors, then provides clear guidance to help contain and resolve incidents. Operational Impact: The platform minimizes alert fatigue and business interruptions by delivering notifications with detailed context and actively filtering out false positives, such as those caused by known travel. Additionally, they provide expert assistance with social engineering and impersonation threats, helping to safeguard client communications and maintain reputation. ### 13. Across the Board Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about eSentire?** eSentire has proven to be an invaluable partner for all of our integrations with them. Their customer engagement and expertise is top notch. I especially like their SOC who is incredibly responsive and provides great assistance in providing immediate remediation and recommendations on how to further improve our security footprint through the use of their tools. **What do you dislike about eSentire?** Quite frankly, there is nothing I dislike about eSentire. **What problems is eSentire solving and how is that benefiting you?** eSentire is giving us much greater visibility into our infrastructure along with the added benefit of services that "hold down the fort while we're away from the house". I have much higher confidence in the security of our infrastructure with eSentire on board. ### 14. Lightning-Fast Alerts and Diligent Follow-Up from eSentire **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about eSentire?** The quick responses when issues are detected, the follow up afterwards to make sure everything is going well. **What do you dislike about eSentire?** I can't say there is anything that I don't like about eSentire, however you should be prepared to receive calls at all times of the day. When an issue is detected you will get an immediate call regardless of the time of day. That's not a dislike, that is just a warning that you might lose sleep over eSentire's efficiency and diligence. **What problems is eSentire solving and how is that benefiting you?** They act as our SOC and provide CrowdStrike and Tenable for us. ### 15. Reliable Security with Expert Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Rajiev R. **Reviewed Date:** December 23, 2025 **What do you like best about eSentire?** I use eSentire for Vulnerability Detection, EDR, and SOC. I like their SOC team because they are a never-failing safety net for us. I can rely on them to keep an eye on IT infrastructure regarding security-related incidents. I appreciate their expertise, speed, and resiliency. They help in detecting vulnerabilities on devices and networks and provide a second set of eyes for incident response 24/7. Also, the eSentire team made the initial setup easy. **What do you dislike about eSentire?** Although rare, we sometimes get false detections and resolving them can take a while on their side. For example, they once incorrectly detected Microsoft Office channel updates, leading to confusion and requiring us to clarify the situation and wait several days for them to fix the false detection. **What problems is eSentire solving and how is that benefiting you?** I use eSentire for detecting vulnerabilities on devices and networks, incident response with expert review, and having 24/7 security monitoring. ### 16. Effortless Threat Management with eSentire **Rating:** 5.0/5.0 stars **Reviewed by:** Reuben T. **Reviewed Date:** December 02, 2025 **What do you like best about eSentire?** I find eSentire extremely valuable for its comprehensive network monitoring and security capabilities, specifically in managing external threats and offering weekly threat intelligence briefings that help me proactively protect my environment. I love the portal, which serves as a highly convenient one-stop shop for all my needs, and the mobile app on my phone significantly enhances my ability to manage tasks efficiently while on the go. The ticketing section is particularly user-friendly, making the creation and tracking of tickets easy, which I find essential for staying organized. Moreover, the reconnaissance reports are readily available and simple to download, enabling me to share critical information quickly with others if needed. The overall setup was very straightforward, and since my account was pre-configured when I joined the team, I encountered no hassles. I genuinely appreciate how smooth and effective my experience has been with eSentire, leading me to recommend it highly, evidenced by my rating of 10 out of 10. **What do you dislike about eSentire?** So far, I have no dislikes with eSentire **What problems is eSentire solving and how is that benefiting you?** I use eSentire for network monitoring and security, effectively tackling external threats. The portal and mobile app provide convenience, while the ticketing section simplifies tracking progress. Reconnaissance reports are readily available and easy to share, keeping me proactive in protecting my environment. ### 17. Responsive Monitoring with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan D. **Reviewed Date:** November 26, 2025 **What do you like best about eSentire?** I really appreciate how responsive eSentire is; it consistently addresses my questions and issues with detailed and timely information. This responsiveness is crucial for my work. Additionally, I find that it provides excellent solutions to the problems we face, which is unmatched. The alert system is a standout feature, as it allows us to identify and respond to potential threats quickly by pinpointing the exact asset responsible for issues, thus facilitating fast rectification. The ability to monitor network traffic effectively and identify anomalies, malware, and unusual login locations is invaluable. Besides, the setup of eSentire was straightforward and well-executed, which eased our transition to using it. I also value the quarterly and biweekly updates, which keep us informed about vulnerabilities, ensuring we are aware of emerging threats. Overall, this gives me great satisfaction with the service provided by eSentire. **What do you dislike about eSentire?** I sometimes find it challenging to get immediate expert support in urgent situations. Ideally, I'd like to have an expert on the phone right away. There have been instances where someone got back to us within an hour or two, but during emergencies, it's crucial to have dedicated support. While I understand that issues need to be investigated, having someone see the problem through to the end without passing it off would be more efficient. **What problems is eSentire solving and how is that benefiting you?** I use eSentire to monitor our network traffic, detect anomalies, malware, and changes in volume. It provides alerts for malicious activities, allowing us to quickly identify and rectify issues, enhancing security and responsiveness. ### 18. 24/7 Monitoring with Immediate Threat Response **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about eSentire?** I appreciate eSentire's 24/7 monitoring, which ensures continuous surveillance of our environment for cyber threats, as it detects suspicious activities across endpoints, networks, and cloud services. The rapid incident response is invaluable as it means threats are caught and contained immediately, even outside of business hours, effectively reducing the risk of breaches and downtime. I find the proactive identification of indicators and shutting down malicious activities particularly beneficial, as it prevents potential harm before it can escalate. eSentire provides security expertise that my organization lacks internally, and their ability to block or contain threats before they cause damage is a massive relief. Moreover, the ease of initial setup was noteworthy, as it was very straightforward, despite a few areas requiring extra coordination. **What do you dislike about eSentire?** Some alerts lack context, requiring more details to understand the root cause. Specifically, alerts don't always include enough about what triggered them, their real-world severity, or the recommended next steps, leading to additional back and forth. **What problems is eSentire solving and how is that benefiting you?** I use eSentire for 24/7 cyber threat monitoring, ensuring rapid response and threat containment, even outside business hours. It provides vital security expertise and reduces breach risks, though some alerts could benefit from more context. ### 19. Exceptional Support and Clear Communication Every Step of the Way **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth J. | Network Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about eSentire?** The people we have worked with have all been super competent, and are very effective communicators. We are never left wondering whether or not the person we are speaking with knows what he/she is talking about; and whatever communication is received, we are confident that we understand what is intended. **What do you dislike about eSentire?** There are very few issues. Compared to other EDR solutions we have used, they can be a bit verbose. Additionally, it sometimes take a bit of processing (on our side) to parse the volume of data provided to get to the root cause. But it is always there. **What problems is eSentire solving and how is that benefiting you?** eSentire lets us know when we are encountering dictionary/brute force attacks on our externally available IP addresses. They have let us know when our VPN server (Cisco) was being attacked, and their recommendations for a solution allowed us to change the settings to close a vulnerability without impacting usability. ### 20. Robust Security Monitoring with Quick Response, Needs App Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff J. **Reviewed Date:** November 18, 2025 **What do you like best about eSentire?** I love eSentire for its quick response time and the depth of knowledge across their security personnel. These aspects make it feel as though eSentire is an extension of our security team, providing us with vital insights into the threats we face. I appreciate their ability to respond to threats quickly and effectively, which is crucial for our security needs. Additionally, I find the quarterly updates and newsletters particularly valuable, as they keep us informed about the latest developments and advancements in security. The initial setup was relatively easy, as I would rate it an 8 out of 10 in terms of ease. Overall, I see eSentire as an invaluable part of our security operations. **What do you dislike about eSentire?** I find the pricing of eSentire to be a bit steep, which limits my ability to subscribe to additional services unless better pricing discounts are offered. Additionally, the mobile app feels very rudimentary and lacks parity with the web version, which is disappointing. **What problems is eSentire solving and how is that benefiting you?** I use eSentire for 24x7 security monitoring and vulnerability scanning, gaining insights into threats and enabling quick, effective responses. It enhances our security team's capability with its knowledgeable security personnel and timely updates. ### 21. Exceptional Threat Detection and Response **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha V. **Reviewed Date:** November 18, 2025 **What do you like best about eSentire?** I find eSentire incredibly valuable for managing our SOC needs. I love how it effectively handles our Defender deployment and aggregates and filters our logs from various tools to identify threats in our environment efficiently. The 24x7 monitoring feature provides constant vigilance over our network, ensuring security at all hours. What stands out the most about eSentire is the impressive response to emerging or suspected threats. Their ability to deliver thorough and timely analysis in the face of potential issues is very reassuring. Furthermore, the support team at eSentire is commendable for their proactivity, professionalism, and extensive knowledge. My confidence in recommending eSentire to others is reflected by a perfect score of 10 out of 10 on the likelihood of recommendation, showing my trust and satisfaction with their service. **What do you dislike about eSentire?** I had a few instances in the past where the tickets were not treated with the urgency I requested. BUT these were immediately rectified so it is no longer a concern **What problems is eSentire solving and how is that benefiting you?** I use eSentire for 24x7 monitoring and managing Defender deployment, which aggregates logs to identify threats. The timely, professional response from the support team reassures me during emerging threats. ### 22. Top-Notch Security and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Rod D. **Reviewed Date:** December 11, 2025 **What do you like best about eSentire?** We use eSentire as our Security Operations Center (SOC) and Managed Detection and Response (MDR) partner. I appreciate the very complete and thorough analysis they provide, as well as their quick response and how easy they are to work with. They significantly reduce the noise from alerts. eSentire does more than just send alerts and recommend actions; they dive into problems, analyzing why they happened, giving us far more detail than just monitoring alerts. The initial setup was extremely easy, ranking as one of the top 1 or 2 easiest integrations I've experienced, which is impressive given the scope. Their service is very good. **What do you dislike about eSentire?** Nothing to note **What problems is eSentire solving and how is that benefiting you?** I use eSentire for 24x7 security monitoring and quick endpoint isolation. It cuts down alert noise and provides detailed problem analysis beyond just alerts, helping us understand issues better. ### 23. Effortless Endpoint Security with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Digital Operations Manager **Reviewed Date:** November 12, 2025 **What do you like best about eSentire?** I find eSentire’s managed service for endpoint security to be incredibly beneficial for my team. Having a dedicated 24/7 Security Operations Center (SOC) as a service provided by them allows us to focus on other tasks while maintaining an acceptable level of security. Their expertise as a managed service provider is a significant advantage for us, especially since we are a small team of three people, making outsourcing preferable to building internal knowledge. I highly appreciate their knowledge and the quality of their service. The information they provide is presented in an easy-to-understand manner, which I find very practical. Their service is exactly as advertised—it's painless and easy to set up. Moreover, they are very approachable whenever my team has queries or needs clarifications. The initial setup was extremely easy because they provided detailed instructions for any necessary installations and organized virtual workshop meetings to guide us through their business best practices and service configuration. I have so much confidence in their service that I would rate it a 10 out of 10 for recommending it to a friend or colleague. **What do you dislike about eSentire?** Nothing **What problems is eSentire solving and how is that benefiting you?** I utilize eSentire’s 24/7 SOC as a service for endpoint security, allowing my small team to focus on other tasks while maintaining security. Their expertise simplifies setup and queries, providing a painless and effective managed service. ### 24. Comprehensive SOC Support **Rating:** 5.0/5.0 stars **Reviewed by:** Danny H. | Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about eSentire?** The eSentire SOC catches and escalates critical events that with continual monitoring. This helps us stay current on protection without needing to be manually watching our Dashboard at all times. Their support when needed is also very responsive to requests. We have had to make some quick changes to our block list and they were able to assist rapidly. **What do you dislike about eSentire?** There isn't anything that comes to mind for dislikes about eSentire. Overall, they have been proficient at all the things they have asked us for, and we haven't had any complaints. **What problems is eSentire solving and how is that benefiting you?** eSentire provides us 24/7 security support when we do not have a 24/7 IT team. This allows us to have downtime when we are not actively working without worrying about what attacks bad actors are attempting against our network. ### 25. Reliable Network Security with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Alex H. **Reviewed Date:** November 11, 2025 **What do you like best about eSentire?** I appreciate eSentire for providing an added level of security to our network. It allows my team and me to trust that our network is protected, even when we are not actively monitoring it. The service quietly operates in the background, checking for vulnerabilities without requiring a high level of technical expertise on our part. This unobtrusive protection means we can focus on other tasks, confident in the knowledge that eSentire is doing its job effectively. The ease of setup was also impressive, which significantly facilitated our transition to using eSentire. Additionally, the seamless integration with other tools such as Sumo Logic makes it a versatile choice for our security needs. Overall, the robust security features, simplicity, and effective integration offer peace of mind and make it a highly recommendable product. **What do you dislike about eSentire?** I dislike being forced to log into eSentire's portal to check any tickets. When I am not in the office, I want to see the comments and details directly in the email. It would be preferable if my business could decide to enable this feature, as I don't perceive security risks in receiving ticket details via email. **What problems is eSentire solving and how is that benefiting you?** I find eSentire adds a level of security for our network, operating quietly and checking for vulnerabilities without requiring me to be tech-savvy. ### 26. Effortlessly Streamlined Security with Mature Processes **Rating:** 4.5/5.0 stars **Reviewed by:** Dan D. **Reviewed Date:** November 06, 2025 **What do you like best about eSentire?** I truly appreciate eSentire for providing a quick ramp-up in terms of supporting and delivering security-related services to my organization. This efficiency stands in stark contrast to my experiences with previous MSSPs and SIEM solutions, which required a lot of back-and-forth before settling into a productive rhythm. With eSentire, the extensive legwork and time-consuming processes have been notably reduced, thanks in part to their well-constructed runbooks, playbooks, and procedures. I find these processes particularly mature, which not only boost my confidence in their service but also free me up to focus on more critical aspects of my role without constantly worrying about security alerts. Additionally, my experiences over the past year have been overwhelmingly positive, with a strong response from the customer account team that assures me my concerns are swiftly addressed. This attention to client needs has not been frequent, but whenever necessary, they've been handled seamlessly, which is very reassuring. **What do you dislike about eSentire?** I find some challenges with eSentire's managed vulnerability service, particularly with the web council not having all the functionalities I need. This results in having to resort to workarounds which takes extra time when providing detailed data and reports to management and the executive committee, especially for core or monthly reporting on vulnerability trends. **What problems is eSentire solving and how is that benefiting you?** I rely on eSentire for security support since we lack internal analysts, receiving efficient Level 1 and 2 support. Their mature processes free me to focus on other responsibilities confidently. ### 27. Quick Incident Response and Informative Dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** Howard H. | Security Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about eSentire?** I like eSentire for its quick response to incidents and alerts, which is crucial for security. It's also great because it catches security issues effectively. Plus, the dashboard portal stands out to me for being easy to use and informative. **What do you dislike about eSentire?** Support help with Sumo Logic configuration **What problems is eSentire solving and how is that benefiting you?** I find eSentire protects our environment with 24/7 monitoring and quick alerts, catches security issues effectively, and provides an easy-to-use, informative dashboard portal. ### 28. Proactive Support and Easy Setup Enhance Security **Rating:** 4.5/5.0 stars **Reviewed by:** Bruno T. **Reviewed Date:** February 06, 2026 **What do you like best about eSentire?** I like eSentire for its ability to trace and fix vulnerabilities across both our cloud and physical networks. Their customer support is great and very proactive when it comes to answering our questions. From the IT perspective, it was pretty easy setting up their hardware on our network, and their software was also easy to understand, set up, and deploy into our endpoints. **What do you dislike about eSentire?** Sometimes their email alerts could contain more insight on the issue that's being reported **What problems is eSentire solving and how is that benefiting you?** I use eSentire to monitor and scan for vulnerabilities across our network, helping us trace and fix issues on our cloud and physical networks. ### 29. eSentire SOC Is Essential for Always-On, After-Hours Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Jason M. | Sr IT Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about eSentire?** eSentire SOC is essential to our operations in monitoring our environment at all times but especially after hours **What do you dislike about eSentire?** No complaints, am looking forward to integrating Okta into eSentire enabling SOC to do session revokes for us when needed **What problems is eSentire solving and how is that benefiting you?** Monitoring our environment at all times and alerting us to threats and suspicious activities as well as recommendatoins on next steps ### 30. Strong, Expanding Capabilities—But SIEM Alert Coverage Could Improve **Rating:** 3.5/5.0 stars **Reviewed by:** Ian K. | Manager IT Security, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about eSentire?** eSentire offers a consistent value proposition with its ever-expanding set of services and capabilities. **What do you dislike about eSentire?** eSentire does not monitor and triage all data sources coming into our SIEM. This is understandable, but it would be great to add additional support for alerts that are customer developed. **What problems is eSentire solving and how is that benefiting you?** eSentire helps us sleep better at night, literally. It is a reliable partner who monitors and protects our environment around the clock. ### 31. Happy eSentire client for 10 years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about eSentire?** eSentire's cybersecurity services allow my team to focus on non-cybersecurity items and allows me to sleep at night knowing that i have a whole team of cybersecurity experts monitoring my environment 24x7. They consistently surpass my expectations. **What do you dislike about eSentire?** I do pay a premium for my eSentire services however, after nearly a decade with esentire i am confident that they have the depth and knowledge required to protect my users and data. **What problems is eSentire solving and how is that benefiting you?** All of my network traffic is reviewed in realtime by esentire and logged for future reference additionally, all machines in my network (and at users home) have a next generation antivirus client installed that reports back to the esentire soc, which allows for greater workstation/server security and turnaround time on issues found. All of this frees up my team and makes my environment more secure **Official Response from Team eSentire:** > Hi there! We’re happy to know that you’re loving our MDR services. Thank you for your continued trust. ### 32. Seamless SOC Management with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Robert . | Lead Information Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about eSentire?** I like that eSentire is available immediately when we call on the phone and they are quick to respond. Our customer success manager is very attentive to our needs, which makes my job easier because I don't have to wait around for somebody. **What do you dislike about eSentire?** Could spend a little more time on initial investigation. **What problems is eSentire solving and how is that benefiting you?** eSentire augments staff coverage and helps us manage alerts and tickets 24/7, addressing staff shortages and providing around-the-clock support. **Official Response from Team eSentire:** > Hi Robert! Thank you for sharing your experience with us. We're glad you enjoy our MSSP service! ### 33. Exceptional Security and Proactive Support from eSentire **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about eSentire?** The blend of a strong security solution and an exceptionally responsive team truly sets eSentire apart as a partner. I appreciate the consistent updates that keep us aware of the changing threat landscape, as well as the promptness with which they respond to our inquiries. With eSentire, you’re not simply purchasing software; you’re gaining a committed security partner who is always accessible and takes a proactive approach. **What do you dislike about eSentire?** The main aspect that needs improvement is their native integration with Jira Service Desk. Since our team depends on Jira for incident management, we notice the absence of integration makes it difficult to fully automate the hand-off process from eSentire to our internal teams. **What problems is eSentire solving and how is that benefiting you?** We were looking for a solution that would provide round-the-clock threat detection and response, but without the significant burden of creating our own internal SOC. eSentire addresses this need by delivering continuous desktop security along with expert monitoring. This brings two main advantages: our environment is now much better protected against current threats, and our internal IT team can concentrate on their primary projects instead of having to handle every security alert themselves. ### 34. 24/7 Security Monitoring with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** alawrence@torontofilmschool.ca L. **Reviewed Date:** February 10, 2026 **What do you like best about eSentire?** I really appreciate eSentire's 24/7 human-led threat detection and response. Their Security Operations Center (SOC) team is highly responsive. I also like their vulnerability management, which provides clear visibility into real security risks and helps prioritize remediation. The initial setup was very easy, thanks to the step-by-step guidance provided by the eSentire team. **What do you dislike about eSentire?** Reporting customization could be improved **What problems is eSentire solving and how is that benefiting you?** eSentire handles 24/7 security monitoring, cuts through alert noise, identifies real threats, and helps us respond quickly with clear guidance. Reporting customization could be improved. ### 35. Exceptional 24/7 Monitoring and Support with User-Friendly Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda A. | Manager, Governance, Risk, Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about eSentire?** eSentire provides strong 24/7 monitoring and is quick to identify and alert us to potential anomalies or suspicious activity. Their responsiveness and clear communication during events help our team act quickly and confidently. The portal is easy to navigate, and their support team is knowledgeable and professional. **What do you dislike about eSentire?** There’s not much to dislike. Occasionally, alerts can be overly cautious, requiring additional internal validation before closing them out. However, I’d rather have more visibility than less. **What problems is eSentire solving and how is that benefiting you?** eSentire enhances our threat detection and response capabilities, helping us identify and mitigate potential security incidents before they escalate. It gives us peace of mind knowing our environment is continuously monitored by experienced analysts and supports our ISO 27001 compliance efforts. ### 36. Streamlined Threat Protection with Intuitive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Reuben T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about eSentire?** I like eSentire for its organizational protection, and the way it keeps me up to date with threats and proactive readiness. The new dashboard is great, with its filtering feature and ticketing module making it easier to focus on specific issues and create tickets efficiently. **What do you dislike about eSentire?** N/A **What problems is eSentire solving and how is that benefiting you?** eSentire offers protection with up-to-date threat knowledge and proactive readiness. The new dashboard's filtering feature and ticketing module make it easier to focus on specifics and create tickets. ### 37. Outstanding Service Range and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jason P. | Vice President Information Technology Operations, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about eSentire?** Broad range of services; friendly and helpful account and customer success teams; up-to-date threat landscape news and vulnerability reports. **What do you dislike about eSentire?** Log ingestion and overage issues requiring manual adjustments. Escalation process confusion in the Insight Portal. Occasional CPU spikes during Nessus scans, needing timeline changes **What problems is eSentire solving and how is that benefiting you?** We have a small security team so outsourcing our SIEM and EDR solutions to eSentire takes a lot of time and effort of our plates and strengthens our security posture. ### 38. Essential Partner for Robust Cybersecurity Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about eSentire?** eSentire has proven to be a valuable asset to our cybersecurity operations as our SOC. The ongoing log collection, activity monitoring, and prompt incident remediation and escalation have all contributed to strengthening our company’s security posture. Additionally, the simulated phishing campaigns and the comprehensive end-user training catalog have further enhanced our organization’s cybersecurity efforts. **What do you dislike about eSentire?** It has become clear that our company requires ongoing reminders to stay vigilant about cyber-security. This ongoing need highlights the importance of maintaining awareness within our organization. **What problems is eSentire solving and how is that benefiting you?** eSentire supplements our internal IT team by assisting with ongoing cybersecurity operations. The platform provides clear dashboards, continuous user training, and keeps us informed about SOC incidents. ### 39. A True Security Partner Delivering Rapid, Actionable Outcomes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about eSentire?** What stands out to me about eSentire is how the company positions itself as a true security partner rather than just a vendor. The ability to contain threats quickly, minimize business disruption, and provide clear, actionable guidance is something I admire. eSentire’s emphasis on delivering outcomes—not just alerts—makes it a leader in the MDR space. **What do you dislike about eSentire?** From what I’ve seen, eSentire’s pace of innovation and expansion can make it demanding for teams to keep up with evolving tools and playbooks. It’s not necessarily a dislike, but it does mean you need to be adaptable and proactive. For me, that’s actually motivating because I like environments that push me to stay sharp. **What problems is eSentire solving and how is that benefiting you?** eSentire is solving one of the biggest problems companies face today: the gap between traditional security tools and truly effective, real-time threat response. Most organizations don’t have the in-house expertise or 24/7 staff needed to detect, investigate, and contain attacks quickly. What benefits me is the opportunity to work with a team that’s actually preventing breaches, not just generating alerts. Being part of a high-impact MDR environment allows me to grow my skills, learn from experienced analysts, and contribute to reducing real business risk for clients. ### 40. Peace of Mind with Proactive EDR Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about eSentire?** We no longer have to worry about our EDR alerts, as the eSentire team now handles them for us and only escalates issues to us when they truly require our attention. **What do you dislike about eSentire?** I would appreciate a bit more visibility into how system monitoring and health checks are being maintained. When everything is running smoothly and alerts are minimal (which is great), it can be harder to see the ongoing efforts behind the scenes. Having a more transparent way to confirm that monitoring is active and effective would help reinforce confidence that everything is being proactively managed. **What problems is eSentire solving and how is that benefiting you?** With the eSentire team managing the EDR alerts, my small team is now able to concentrate on more strategic work. This shift has allowed us to dedicate our efforts to higher-level tasks, knowing that the alerts are being handled efficiently. ### 41. Real-Time Security with Strong Response Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about eSentire?** I really appreciate eSentire's readiness and response capabilities. Their team monitors real-time activity across all our systems and responds to suspicious activity when detected, which helps reduce risk and ensures a faster, more effective response to threats. **What do you dislike about eSentire?** I don't like the quarterly cadence instead of monthly reviews, and there are fewer metrics provided during calls. It would be helpful if they gave more information and elaborated on findings and the risk profile for the organization. **What problems is eSentire solving and how is that benefiting you?** I use eSentire for 24/7 alert availability and triage, with their team monitoring real-time activities and responding to suspicious actions, reducing risk and ensuring faster, more effective threat responses. ### 42. Quick Response That Helps Remediate Cyber Attacks **Rating:** 5.0/5.0 stars **Reviewed by:** Quintin H. | IT User Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about eSentire?** Quick responses to remediate cyber attacks **What do you dislike about eSentire?** The interface could be more interactive. **What problems is eSentire solving and how is that benefiting you?** Helping block IP addresses from bad people ### 43. Comprehensive and Flexible—Grows with You **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about eSentire?** It is comprehensive, but not one size fits all. You can start with a few pieces and add or subtract as you grow. **What do you dislike about eSentire?** It is a double edged sword. It is so comprehensive that there are a lot of moving parts, which can be a chore to juggle. **What problems is eSentire solving and how is that benefiting you?** Mainly the "Eyes on glass" situations. Their SOC is always online and their response time is superb. This frees us up to deal with the day-to-day business of running the company. ### 44. Seamless Integrations and Outstanding Telemetry Correlation **Rating:** 4.5/5.0 stars **Reviewed by:** kschofield@omnimax.com S. | Cybersecurity and Infrastructure Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about eSentire?** I like that they seamlessly integrate Best of Bread systems rather than always creating their own. Their ability to delivery alerts and correlate telemetry across all of their systems is fantastic. **What do you dislike about eSentire?** Nothing of substance, but the number of different DIDs that their eSOC can have as a caller ID is irritating. **What problems is eSentire solving and how is that benefiting you?** eSentire has allow my company to up their Cybersecurity posture to the level of companies with much larger internal staff and a fraction of the cost. ### 45. Outstanding Security and Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian C. | Information Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about eSentire?** I like that eSentire has a very complete product that ensures my firm is on top of all its security threats. They are very engaged with their customers, which I find valuable. The initial setup was very easy. **What do you dislike about eSentire?** Nothing in particular **What problems is eSentire solving and how is that benefiting you?** eSentire provides security alerting, forensic investigations, intel, and analytics, ensuring my firm stays on top of security threats. ### 46. eSentire's got your back at anytime 24/7 **Rating:** 4.5/5.0 stars **Reviewed by:** Brice A. | EMEA IT Operations Engineer , Packaging and Containers, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about eSentire?** eSentire gives us full visibility across our entire attack surface by integrating data from all our endpoints, networks, cloud, and more. Their platform works seamlessly with our existing tools, making deployment smooth. We really value the automated threat detection and 24/7 monitoring. Their response time is fast and their team detects, actively contains and neutralizes threats. It’s a very hands-on, effective service. **What do you dislike about eSentire?** I think we got quite well onboarded and find value in how they help us secure our systems and keep our business safe. **What problems is eSentire solving and how is that benefiting you?** They help us stay ahead of cyber threats that most traditional tools often miss. They monitor everything—endpoints, networks, cloud, identities—24/7, and if something suspicious pops up, they jump on it fast. It’s like having a dedicated SOC team that not only alerts us but actually takes action to stop threats before they cause damage It’s made our environment a lot more secure and reduced the stress of managing incidents ourselves. ### 47. Robust MDR solution that delivers peace of mind **Rating:** 4.5/5.0 stars **Reviewed by:** Cleton G. | Global it MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about eSentire?** The most helpful aspect of eSentire is its 24/7 managed detection and response capabilities. Their SOC team is extremely proactive, often identifying and mitigating threats before we’re even aware of them. The platform integrates seamlessly with our existing security stack, and the onboarding process was smooth, with excellent support from their implementation team. As a SaaS company handling sensitive client data, eSentire gives us confidence that our environment is constantly monitored and well-defended. **What do you dislike about eSentire?** While the platform is strong overall, the reporting dashboard could use a more modern and customisable interface. We occasionally find it difficult to extract specific insights quickly without reaching out to support. Additionally, while communication is strong during active incidents, regular check-ins or health reports could be more frequent to maintain visibility between events. **What problems is eSentire solving and how is that benefiting you?** eSentire is helping us address the critical challenge of continuously monitoring and responding to cybersecurity threats across a hybrid cloud environment. As a growing SaaS company based in the UK, we need to ensure client data security and regulatory compliance without overburdening our internal IT team. eSentire’s MDR service has significantly reduced our risk exposure by providing real-time threat detection, investigation, and response. This has allowed us to focus on product development and business growth, knowing that our security operations are in expert hands. It also helps us meet key compliance requirements for our clients in finance and healthcare. ### 48. Outstanding Support from Customer Success Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Kartik G. | Cybersecurity Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about eSentire?** The customer service that we get by Customer Success Advisor and the SOC team. Ease of integration with the platform to use. Implementing new configuration is easy. **What do you dislike about eSentire?** Some of the gaps and some response times takes bit longer than expected. **What problems is eSentire solving and how is that benefiting you?** eSentire is the main and focused on supporting us in every possible way to secure our environment and support our queries. ### 49. eSentire is an extension of my team **Rating:** 5.0/5.0 stars **Reviewed by:** Phil M. | Information Security Architect, Legal Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about eSentire?** There are so many things I like but the best is the complete ecosystem we've built with them for 24x7x365 coverage. We are utilizing Network, Endpoint, Log, Vulnerability Management, Incident Response and Forensics. Oh, also love the quarterly cadence calls to sync up with them about issues, questions or improvements. **What do you dislike about eSentire?** The only thing I dislike is that it took me a while to learn all the nuances of Sumo Logic. We are co-managed and I like to do my own log hunting and sometimes it takes a while to build the proper query. I came from Splunk so it was a learning curve to understand the Sumo query language. **What problems is eSentire solving and how is that benefiting you?** I wanted an ecosystem that includes as much telemetry and data as possible. I dislike Microsoft and Sentinel specifically so having them tie into my tenant and see that telemtry in addition to all my syslog/eventlog that I throw into Sumo that they can leverage their playbooks across so many platforms would have required me to hire 2 or 3 other people. So they important data they see is, Defender for Endpoint, Defender for Identity, my firewall logs, my endpoint vulnerability position, network (east/west/north/south) traffic with their senors, and forensics agent gives them complete coverage of my environment with eyes on glass all day/night. ### 50. Reliable Security with Stellar Support **Rating:** 3.5/5.0 stars **Reviewed by:** Het T. **Reviewed Date:** November 11, 2025 **What do you like best about eSentire?** I appreciate eSentire's excellent customer support, which sets them apart from other companies that often lack this quality. Their globally distributed Security Operations Centers (SOC) are particularly beneficial for us, ensuring continuous 24/7 and 365-day monitoring. This comprehensive coverage is invaluable in maintaining consistent security surveillance and peace of mind. **What do you dislike about eSentire?** I think eSentire could benefit from offering a wider range of security tools. Specifically, having multiple options for Security Information and Event Management (SIEM) would be a great improvement. **What problems is eSentire solving and how is that benefiting you?** eSentire provides 24/7 monitoring, enhancing our security management. Their global SOC provides continuous protection, and I appreciate their great customer support. ## eSentire Discussions - [What does MDR mean?](https://www.g2.com/discussions/what-does-mdr-mean) - 1 comment - [What is managed detection and response?](https://www.g2.com/discussions/esentire-what-is-managed-detection-and-response) - 1 comment - [What is managed detection and response?](https://www.g2.com/discussions/what-is-managed-detection-and-response) - 2 comments - [How does eSentire work?](https://www.g2.com/discussions/how-does-esentire-work) - 1 comment - [What is MDR managed detection and response?](https://www.g2.com/discussions/what-is-mdr-managed-detection-and-response) - 2 comments - [View eSentire pricing details and edition comparison](https://www.g2.com/products/esentire/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+17%3A54%3A35+-0500&secure%5Bsession_id%5D=078da092-87d3-4f95-9f7f-2becf99792c1&secure%5Btoken%5D=c7dd267d0ac7822379e999322f6a70a4c34859890aec7c217337228e7b84c697&format=llm_user) ## eSentire Integrations - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [Auth0](https://www.g2.com/products/auth0/reviews) - [AWS and Cloud Services](https://www.g2.com/products/aws-and-cloud-services/reviews) - [Azure Monitor](https://www.g2.com/products/azure-monitor/reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Azure](https://www.g2.com/products/microsoft-microsoft-azure/reviews) - [Microsoft Defender for Cloud](https://www.g2.com/products/microsoft-defender-for-cloud/reviews) - [Microsoft Defender for Cloud Apps](https://www.g2.com/products/microsoft-defender-for-cloud-apps/reviews) - [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews) - [Microsoft Defender for Identity](https://www.g2.com/products/microsoft-defender-for-identity/reviews) - [Microsoft Defender for Office 365](https://www.g2.com/products/microsoft-microsoft-defender-for-office-365/reviews) - [Microsoft Defender XDR](https://www.g2.com/products/microsoft-defender-xdr/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetScaler](https://www.g2.com/products/netscaler/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Openfire](https://www.g2.com/products/openfire/reviews) - [Palo Alto Networks Next-Generation Firewalls](https://www.g2.com/products/palo-alto-networks-next-generation-firewalls/reviews) - [RiskShield](https://www.g2.com/products/riskshield/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [Tenable Nessus](https://www.g2.com/products/tenable-nessus/reviews) - [Tenable One](https://www.g2.com/products/tenable-one/reviews) - [Tenable Vulnerability Management](https://www.g2.com/products/tenable-vulnerability-management/reviews) ## eSentire Features **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents ## Top eSentire Alternatives - [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) - 4.7/5.0 (275 reviews) - [Sophos MDR](https://www.g2.com/products/sophos-mdr/reviews) - 4.7/5.0 (500 reviews) - [Blackpoint Cyber](https://www.g2.com/products/blackpoint-cyber/reviews) - 4.7/5.0 (257 reviews)