---
title: erlang.com Reviews
meta_title: 'erlang.com Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how erlang.com works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-04-02'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# erlang.com Reviews
**Vendor:** Erlang  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About erlang.com
Erlang telecom traffic software tools help users design and analyse telephone networks and call centers.




## erlang.com Reviews
  ### 1. Telephone network design and evaluation

**Rating:** 4.5/5.0 stars

**Reviewed by:** MIGUEL A. | Sales Development Representative, Oil & Energy, Enterprise (> 1000 emp.)

**Reviewed Date:** September 07, 2024

**What do you like best about erlang.com?**

I especially liked the call center modeling tools that are implemented in the program. This means it helps me forecast calls received, the personnel to deploy and likely congestion within the call center, which in essence enhances efficiency of the call centers.

**What do you dislike about erlang.com?**

erlang. com’s software appears to be targeted at on-premise implementations only. Naturally, a tool lacking integration capability in today’s cloud-based reality leaves a sensation of something grossly missing.

**What problems is erlang.com solving and how is that benefiting you?**

Erlang. com has been very useful in assisting me increase productivity in the call center. Through traffic modeling to predict future problems, I have been able to staff correctly, minimize caller wait times, and increase client satisfaction.



- [View erlang.com pricing details and edition comparison](https://www.g2.com/products/erlang-com/reviews?open_modal_url=%2Fproducts%2Ferlang-com%2Fwishlists%3Fhost_path%3D%252Fproducts%252Ferlang-com%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-06+10%3A19%3A22+-0500&secure%5Bsession_id%5D=17a71752-9ff6-47b3-9608-34f1e4853195&secure%5Btoken%5D=514176ebfd93dfbd7ef117210b6d2cbd87391a06b747d018cdf2869c22df2832&format=llm_user)

## erlang.com Features
**Additional Functionality**
- CRM
- Data Import/Export
- Alerts/Notifications
- Calendar Management
- Third-Party Integrations
- Sales Pipeline Management
- Collaboration Tools
- Activity Dashboard
- Reporting/Analytics
- Lead Scoring
- Task Management
- Document Management
- Calendar/Reminder System
- Lead Qualification
- Client Management
- Customer Database
- Territory Management
- Commenting/Notes
- Access Controls/Permissions
- Mobile Access
- Email Management
- Lead Management
- Event Triggered Actions
- Interaction Tracking
- Segmentation
- AI Copilot
- Generative AI
- Data Visualization
- Appointment Scheduling
- Lead Generation
- Feedback Management
- NPS Survey Structure
- Search/Filter
- Visual Analytics
- CSAT Survey Structure
- Engagement Tracking
- SMS Messaging
- Sentiment Analysis
- Customizable Templates
- CES Survey Structure
- AI/Machine Learning
- Survey/Poll Management
- Customer Experience Management
- Chat/Messaging
- Customizable Forms
- Customer Journey Mapping
- Trend Analysis
- Complaint Monitoring
- Widgets
- Customer Segmentation
- Social Media Integration
- Multi-Channel Communication
- Performance Metrics
- Workflow Automation

## Top erlang.com Alternatives
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