Highly customizable, powerful search capacities (almost TOO powerful), extensive reporting power, integration with a number of other services Review collected by and hosted on G2.com.
System can be quite buggy and many times the support personnel (who are friendly, quick-to-respond, etc) are unable to determine the root cause of issues. It often becomes a "Let's try THIS and see if it helps" process that doesn't give tons of confidence to their customers. Review collected by and hosted on G2.com.