An intuitive platform that makes it easy to receive, manage and report on cases. No barriers to reporting concerns, with messages able to be left in written or audio form, in the language of the person raising the concern. The machine translation is handy for quick review, and the professional translation support (avaliable on request) works well. Review collected by and hosted on G2.com.
For me, there are no downsides. We moved away from a more traditional telephone / call-centre based reporting system. The EQS platform is a much better fit with the way that our workforce typically communicates. Review collected by and hosted on G2.com.
