Verified User in Automotive
UA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Easy to Understand"
4/5
What do you like best about EPX?

Daily statements make it easy to enter and track fees in quick books Review collected by and hosted on G2.com.

What do you dislike about EPX?

I have found nothing wrong with this product Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Its Ok but needs to be easier and more like other machines in most retail shops"
3.5/5
What do you like best about EPX?

the nice screen it signs very nice the machine has good quality Review collected by and hosted on G2.com.

What do you dislike about EPX?

the fact that you use the chip for credit only and must swipe for debit and if customer does that before selection is made it locks up system for a few minutes. these machines should be constant across the board. it has poor options with GBMS as POS. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
EH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Proactive Customer Service results in a valued customer"
5/5
What do you like best about EPX?

The monthly status reports provided are personalized and outstanding. It provides a snapshot of changes that may require further follow-up. The EPX team has made themselves available in a timely manner for anything that we need to address. Review collected by and hosted on G2.com.

What do you dislike about EPX?

Nothing comes to mind. EPX is generally solid all around. Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"EPX Provides a good value for quality merchant services processing"
4/5
What do you like best about EPX?

EPX has been extremely easy to deal with concerning our merchant service processing. Their fees are very competitive as well. Review collected by and hosted on G2.com.

What do you dislike about EPX?

The only dislike I may have is that customizing the reports is not as user-friendly as I would like. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Enterprise (> 1000 emp.)
"Quick response and great customer service"
4.5/5
What do you like best about EPX?

Greg was a big help with solving an issue we had as far as refunding payments. Review collected by and hosted on G2.com.

What do you dislike about EPX?

There is nothing that I have encountered so far that I dislike. Review collected by and hosted on G2.com.

Verified User in Financial Services
EF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"President, TabaPay"
4.5/5
What do you like best about EPX?

1. great support staff 2. great availability 3. flexible business arrangements 4. Greg S. is great. Review collected by and hosted on G2.com.

What do you dislike about EPX?

sometimes they get too busy, daily reports are not accurate for some networks. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Excellant Customer Service"
5/5
What do you like best about EPX?

EPX is very help, quick to respond, and provides great partnership Review collected by and hosted on G2.com.

What do you dislike about EPX?

Fraud Protection is something I believe we could work toward improving on both sides Review collected by and hosted on G2.com.

BL
Brian L.
Sales Associate
Automotive
Small-Business (50 or fewer emp.)
"The process for verification is cumbersome. "
1/5
What do you like best about EPX?

I like that we get paid and can apply payment when convenient for me. Review collected by and hosted on G2.com.

What do you dislike about EPX?

The verification process doesn't always work as expected. Review collected by and hosted on G2.com.

Response from Samantha Shattuck of EPX

Hi Brian,

Thank you for the feedback! It sounds like you might be using the Account Updater feature. Our IT team is currently working on streamlining that AAU process, but it is still a work in progress. If you have any issues, please always feel free to reach out to our customer service at (866) 581-5239.

Verified User in Automotive
UA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"EPX"
4.5/5
What do you like best about EPX?

The reporting is very user friendly once you learn the software. It saves us time balancing our books and keeping us on track Review collected by and hosted on G2.com.

What do you dislike about EPX?

It took sometime to learn and l still struggle to navigate the system and do not understand all of the software Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Great partner to work with."
4.5/5
What do you like best about EPX?

The level of support and industry knowledge. Review collected by and hosted on G2.com.

What do you dislike about EPX?

We have not found anything we dislike about EPX. Review collected by and hosted on G2.com.