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AA

Verified User in Aviation & Aerospace

Mid-Market (51-1000 emp.)

2/19/2021

"the best experience"

4.5/5

What do you like best about Eptura Visitor?

It is really very easy to use and handles everything correctly. We use it every day without any problem to manage all visits. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

the only small problem is not being able to reprint the card from the kiosk Review collected by and hosted on G2.com.

Response from Ryan Koch of Eptura Visitor

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Hi there,

Thank you for taking time to write this review of Proxyclick! Happy to hear that you're finding it very easy to use and is helping you with your goals.

I am happy to pass along the reprinting from kiosk idea to our product team, and in the meantime if you have any other ideas or need assistance please reach out to us at support@proxyclick.com.

Thank you!

Ryan

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/3/2020

"Helpful customer service"

5/5

What do you like best about Eptura Visitor?

I had a query recently around some billing and thanks to their live chat my query was answered within minutes by a very helpful real-life person. We find ProxyClick really user friendly and customisable in our business so it's really good to know that their customer service matches their app. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

For the size of our business possibly clearer pricing structures on the website... but I am nit picking here. Review collected by and hosted on G2.com.

Response from Ryan Koch of Eptura Visitor

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Hi there,

Very happy to hear out team was able to help immediately to solve your questions, thank you for reaching out and for your patience!

Our pricing has changed recently, and if there's still any outstanding questions on pricing etc. please do not hesitate to reach out and we can connect you with a member of our sales team.

Happy holidays,

Ryan

AH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

10/16/2020

"Wonderful Tool for Visitor Management"

5/5

What do you like best about Eptura Visitor?

ProxyClick allows us to create customized check-in workflows and print temporary badges for visitors. The solution is able to accomplish this with sleek, minimalist tablet kiosks and serves as a great tool for making first impressions to visitors. The best part of ProxyClick is how simple the solution is to manage. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

Printers can be difficult to configure. We had trouble installing multiple badge printers in the same workspace. The system is designed to accept one printer as primary and take a secondary printer via a workaround. We had to use a beta version of the app to make the second printer function correctly. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Visitor:

ProxyClick is a great tool for visitor management. It has a modern design that will assist you in creating a preferable first impression with visitors. Review collected by and hosted on G2.com.

What problems is Eptura Visitor solving and how is that benefiting you?

Our organization hosts large amounts of visitors simultaneously. Prior to implementing ProxyClick, we didn't have a great centralized way to see details on all our visitors. The process to create visitor badges was also less efficient and unable to keep pace with our visitor numbers. ProxyClick has solved both of these issues. We are now able to quickly print large amounts of visitor badges and our admins can easily understand which visitors are onsite. Review collected by and hosted on G2.com.

Response from Ryan Koch of Eptura Visitor

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Hi there,

Thank you very much for this highly detailed review! We appreciate you taking the time to share the benefits you've experienced with Proxyclick, if you have time please reach out to Support@proxyclick.com in regards to the printing to see if there's an easier way.

Thanks again!

Ryan

NJ

Nicolas "Ninja" J.

IT admin

Enterprise (> 1000 emp.)

1/14/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very good soft and very easy to use"

4.5/5

What do you like best about Eptura Visitor?

The interface and the easily use of the software Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

We can't send two differents recipients to a visitors via Mail Review collected by and hosted on G2.com.

DE

Dennis E.

Systems/Network Engineer

Enterprise (> 1000 emp.)

12/28/2020

"Works great and support is super helpful."

4.5/5

What do you like best about Eptura Visitor?

Integration with microsoft teams, lets me see who is visiting. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

occasional email recipient issues, usually quickly sorted by support. Review collected by and hosted on G2.com.

Response from Ryan Koch of Eptura Visitor

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Hi Dennis,

Thanks so much for taking time to write this positive review, we're happy to hear we're helping you with greeting and processing your guests!

Best,

Ryan

NR

Nick R.

Mid-Market (51-1000 emp.)

7/7/2020

"very reliable and easy. reception and managers love it support is great."

5/5

What do you like best about Eptura Visitor?

The feature we use the most is the email invite. I think reception appreciates this feature the most as they will always know when people or groups are coming. and The QR code check in feature is nice. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

Not much to dislike but one feature that would be helpful especially in this Era is being able to give guests the ability to answer questions in advance. Maybe as part of the invite email.

We use the feature that has them sign a pdf before coming, but would make things much smoother especially with large groups if they could all answer questions days in advance. Review collected by and hosted on G2.com.

What problems is Eptura Visitor solving and how is that benefiting you?

We moved from a paper system to this digital one. We previously used a logbook with hundreds of pages but now reception/HR can look back and very easily view visits and people without much effort or sress.

Reception loves how everything is all in the dashboard she is always aware of when guests are showing up she is never caught off guard anymore. Says it is very easy to get the hang of and explain to incoming guests. Review collected by and hosted on G2.com.

Response from Ryan Koch of Eptura Visitor

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Hi Nick,

Thank you for your very positive review! In regards to answering questions ahead of your meeting, please reach out to support@proxyclick.com with your interest to discuss with a member of our team, as we're looking into making this a reality with Proxyclick at this very moment.

Have a great week!

Ryan

MM

Markus M.

Member of Group IT

Mid-Market (51-1000 emp.)

4/14/2020

"Everything is available to quickly digitalize the visitor management"

4/5

What do you like best about Eptura Visitor?

I have checked our user story against other apps. No application was able to fulfill all requirements from the start. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

The pricing model is not entirely transparent at first glance. You have to make a little effort to understand the price list and find all the features. But I managed to do that, and the support could have helped me anytime ;-) Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Visitor:

If you are looking for a user friendly, complete and compliant solution, you should take your time and use the proxyclick test trail. My receptionists, the users and the visitors have attested me a very good user experience. More can't be expected of an actually, can it?

We will now test the solution at other locations. The multilingualism allows us to do this in other countries as well.

The online support is also very positive and fast! We have found solutions that show that proxyclick is also flexible.

Great! Review collected by and hosted on G2.com.

What problems is Eptura Visitor solving and how is that benefiting you?

We converted the visitor management on paper to digital within hours, fulfilled the emergency requirements and, thanks to the good administration functions, the APP could go live very quickly.

As a result, we were able to quickly minimize the number of contacts in reception during Covid-19 times. Review collected by and hosted on G2.com.

Response from Ryan Koch of Eptura Visitor

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Hi Markus,

Thank you for taking time to write out this wonderful and detailed review!

I'm sorry the pricing was difficult at first, but I'm glad to hear that our team was there to help you out with the different features that have helped your team quickl;y adjust to Covid-19.

If there's anything else we can help you with, please don't hesitate to reach out at support@proxyclick.com so our team can assist.

Thanks!

Ryan

IF

Verified User in Financial Services

Enterprise (> 1000 emp.)

2/16/2021

"Great system, great team, highly recommended."

5/5

What do you like best about Eptura Visitor?

Great UX for all users involved which has meant that the buy-in from the community of users has been easy. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

The enterprise features could be stronger Review collected by and hosted on G2.com.

Response from Ryan Koch of Eptura Visitor

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Hi there,

Thank you for taking time to review Proxyclick! Happy to hear that we're helping you simplify your visitor registration, and if there's any additional feedback that you can help us with please let us know at support@proxyclick.com, our solution continues to evolve to help out customers reach their goals.

Best,

Ryan

AP

Verified User in Plastics

Mid-Market (51-1000 emp.)

1/29/2021

"Proxyclick"

5/5

What do you like best about Eptura Visitor?

I really like how user friendly it is and how they continue to change and enhance the platform. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

I dislike how certain features are not customizable. Review collected by and hosted on G2.com.

AM

Verified User in Management Consulting

Enterprise (> 1000 emp.)

6/19/2020

"Very easy to use and get up and running to start tracking visitors."

4.5/5

What do you like best about Eptura Visitor?

The dashboard is simple and effective. The UI is sleek and allows easy management of visitor records. Attendance notifications are a big plus as well. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

Some minor UI changes to the iPad app would be nice and improve user interaction.

1) Check-out button/link is way too small and people don't notice it on the iPad home screen. I would make it as large as the Check-in button.

2) There needs to be an option to have the QR code scanning done from the home screen. without physically touching the kiosk. Less physical touch huge plus during this Pandemic and it also shortens the visitor's interaction time. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Visitor:

Test the system out with a small pilot group before rolling it out to the office or organization. The system does send out a considerable about of emails to registered visitors so you need to make sure everything is configured correctly or you'll be blasting junk mail to everyone every day. Review collected by and hosted on G2.com.

What problems is Eptura Visitor solving and how is that benefiting you?

We are using it to keep track of employees and contractors that are visiting our office during our phased reopening during this COVID-19 Pandemic. ProxyClick helps us get away from paper and pen log sheets and provides us with the ability to get notified instantly when someone arrives at the office and when they leave. Review collected by and hosted on G2.com.

Response from Ryan Koch of Eptura Visitor

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Hi there,

Thank you for taking time to review Proxyclick! We really appreciate this detailed review including your ideas.

Happy to pass on your feedback on point 1, and I'm excited to say that we now have a touchless entry mode that allows for scanning the QR without touching the ipad whatsoever by the visitor.

Please feel free to reach out to us at support@proxyclick.com for more information, or check your kiosk settings for the new touchless entry mode.

Thanks!

Ryan