TM
Thomas M.
Corp. Security Asset Management
Enterprise (> 1000 emp.)
"Highly Customizable with Great Uptime."
4.5/5
What do you like best about Eptura Visitor?

Eptura is a very customizable product that has a long list of functionalities. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

There are some manual tasks for those Enterprise situations (many locations) that could be automated. For example, individual site token refreshing. Review collected by and hosted on G2.com.

Response from Jessica Solis of Eptura Visitor
Edit edit

Thank you for your review! We're glad to hear you're finding value in Eptura Visitor's customization capabilities and reliability. We appreciate your feedback on opportunities to automate administrative tasks for enterprise environments, and we're pleased that visitor reporting and emergency mustering features are helping support your organization.

-The Eptura team

CL
Conor L.
AVP, IT Operations Manager
Enterprise (> 1000 emp.)
"Effortless Setup and Custom Messaging for Admins"
4/5
What do you like best about Eptura Visitor?

Easy from an admin perspective to get the site set up and be able to send a custom message out to the visitors on directions and how to get to the building. also automatically notifies the Associate when their guest arrives Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

logging in to the app is a little clunky, we have to log in using a code instead of a username and password and our front desk team forgets this from time to time. Review collected by and hosted on G2.com.

Monique H.
MH
Monique H.
Facilities
Small-Business (50 or fewer emp.)
"Anytime I that I have a issue or question about something I can always get the support that I need"
5/5
What do you like best about Eptura Visitor?

Ease of use. Customer support.Ease of integration. Number of features. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

Only that the office is on the west coast. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"Manageable and efficient for visitor sign-in's"
4.5/5
What do you like best about Eptura Visitor?

Eptura Visitor is simple, efficient, and user-friendly, making it easy to maintain a digital visitor log. One of its best features is the streamlined check-in process- once a visitor is in the system, getting them signed in and on their way takes just seconds. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

Eptura Visitor can have slow loading times during busy days. Review collected by and hosted on G2.com.

Response from Jessica Solis of Eptura Visitor
Edit edit

Thank you for your review! We're delighted to hear that Eptura Visitor is helping your team maintain digital visitor logs with a fast and user-friendly check-in experience.

We also appreciate your feedback regarding loading times during busy periods. Insights like this help us continue improving the experience for all users. Thank you for sharing your experience and for being an Eptura customer.

-The Eptura team

BZ
Briana Z.
Human Resources Generalist
Mid-Market (51-1000 emp.)
"Instant Text and Email Alerts That Keep Me Informed"
5/5
What do you like best about Eptura Visitor?

I receive a text message and email for alerts Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

configuration is a bit confusing when I need to update it Review collected by and hosted on G2.com.

Verified User in Research
ER
Verified User in Research
Mid-Market (51-1000 emp.)
"Easy and great value"
4.5/5
What do you like best about Eptura Visitor?

What I like best about Eptura Visitor is how simple and seamless it makes the visitor check-in process. The system is intuitive, quick to set up, and provides a professional first impression for guests. I especially appreciate the ability to customize workflows, automate notifications, and maintain a clear record of visitor activity—all of which save time and improve security. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

I honestly don’t have any dislikes about Eptura Visitor. I’m not sure what else to add since my experience with it has been positive so far. Review collected by and hosted on G2.com.

Verified User in Consulting
AC
Verified User in Consulting
"It is extremely user friendly"
4/5
What do you like best about Eptura Visitor?

The emergency management feature which tracks who is in the office Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

The restrictions related to custom fields and custom screens Review collected by and hosted on G2.com.

Response from Jessica Solis of Eptura Visitor
Edit edit

Thank you for sharing your experience with Eptura Visitor! We're pleased to hear that the emergency management capabilities are helping your team maintain visibility into who is in the office and simplifying visitor tracking. We also appreciate your feedback regarding custom fields and custom screens. Insights like yours help us better understand how we can continue improving the flexibility of the platform.

Thank you for being an Eptura customer and for taking the time to share your feedback with the G2 community.

-The Eptura team

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Solid EntraID & Outlook Integration with Straightforward Setup."
5/5
What do you like best about Eptura Visitor?

Integration with EntraID and Outlook is solid, and the configuration is straightforward. I also appreciate the iPad support and compatibility with label printers. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

I didn’t run into any problems while using the software. Review collected by and hosted on G2.com.

JA
Jayson A.
IT Administrator
Mid-Market (51-1000 emp.)
"Eptura for guest management"
3.5/5
What do you like best about Eptura Visitor?

Ease of deployment and ease of use for visitors is one of the best features of this software Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

There was a bit of a learning curve getting to know the interface after the software acquisition. Review collected by and hosted on G2.com.

Verified User in Consulting
AC
Verified User in Consulting
Mid-Market (51-1000 emp.)
"Effortless Visitor Check-In with Seamless QR Code Experience"
4.5/5
What do you like best about Eptura Visitor?

The best part about Visitor is the ease of use it gives associates when they need to see someone at the office. Having the visitor use the QR code and it automatically contacting the host is the best part. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

The reporting aspects of Visitor I think can be bolstered. There are few metrics that can be pulled from an analytical standpoint and would love to see more. Review collected by and hosted on G2.com.