Verified User in Outsourcing/Offshoring
CO
Verified User in Outsourcing/Offshoring
Mid-Market (51-1000 emp.)
"Good Product, Good Service, Excellent Experience"
5/5
What do you like best about Eptura Visitor?

We have now digitalized the visitor management process where it uses to be in papers before. Our management is happy with proxyclick implementation. As a visitor enter your building and they may be your prospect client, the moment they experience the seamless registration process there are high chances for us to convert the potential client into our actual client. First impression matters. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

The support hours to be extended to cover APAC business timezone. As of now, the support is following Europe Timezone.

The end client hardware now only supports the iPad, it will be good if we can have an android or windows device that can support the end client as well. Review collected by and hosted on G2.com.

TS
Tony "Wolfe S.
Medical Qigong Master
Small-Business (50 or fewer emp.)
"Fantastic Product, Amazing customer support"
5/5
What do you like best about Eptura Visitor?

Program works flawlessly, intuitive to set up, great customization. I had a few questions for client support and they got back to me accurately and very quickly, answering everything I asked to my satisfaction. I would highly recommend Proxyclick. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

I really haven't come across anything negative yet. The only thing I can say is that I wanted to change a user's email, but tech support had to do it from their end as it was a database thing. However with that said, they did it quickly and accurately. Review collected by and hosted on G2.com.

Muhammad  Afzal K.
MK
Muhammad Afzal K.
IT Support Analyst
Information Technology and Services
Mid-Market (51-1000 emp.)
"Secure, Innovative visitor management system"
5/5
What do you like best about Eptura Visitor?

ProxyClick is user friendly, easy to use and innovative visitor management system. We started using this system around two years ago and it worked really well for us. Features like single sign on, Custom flows made it really easy for the system to be setup according to our needs. Level of support from the ProxyClick support is phenomenal. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

I cant really think of anything that i would dislike about this system. Review collected by and hosted on G2.com.

Tyler G.
TG
Tyler G.
Datacenter Technician
Information Technology and Services
Mid-Market (51-1000 emp.)
"The true review"
5/5
What do you like best about Eptura Visitor?

What i like best about Proxyclick is it's simply flow for checking in a person visiting your site. With this system setup we do not need to have a receptionist sit up front and assist with contacting employees when a visitor has arrived. Proxyclick does it for us. Also the badge integration/print out feature is that extra bonus for time saved. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

Our IT company is strict on what can be put on our network so having the printer connected separately to the guest wifi cause it to disconnect from time to time when we get those occasional power blips. The process of recovering the printer and syncing it back to proxyclick is a hassle and if I'm not around to do it then it just seems a bit to hard for others to comprehend the steps of recovery. Review collected by and hosted on G2.com.

MH
Martha H.
Member Agent
Small-Business (50 or fewer emp.)
"Proxyclick is helpful and necessary for our guest registration"
4/5
What do you like best about Eptura Visitor?

I like that it sends notifications across multiple platforms to ensure that hosts know that their guests are here. By ensuring that hosts can register their own guests, my time is freed up! Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

It would be nice if there was an option to mark deliveries as time-sensitive or not time-sensitive. Certain foods and other deliveries require people to pick them up in quicker time frames. Sometimes it seems like there are certain bugs that don't notify hosts that their guests are here, which leads to confusion. Review collected by and hosted on G2.com.

Rok C.
RC
Rok C.
Receptionist at SIQ
Research
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Super easy to use!"
5/5
What do you like best about Eptura Visitor?

Proxyclick is the best visitor management program that I have been using so far. It`s super easy to use. We are using it now at our company and all visitors are super excited about it. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

Proxyclick could have some pencils or something special writer/stick for typing. Some of the costumers are complaining about finger prints on the tablet after they sing in. So in the future you should have some Proxyclick-pencils for tablet. For advertisement, it could be normal pencil with smart ruber band on it. Review collected by and hosted on G2.com.

Andreas S.
AS
Andreas S.
IT / Co-Project Management Industrie 4.0 - SmartFactory
Mid-Market (51-1000 emp.)
"Exactly what we were looking for!"
4.5/5
What do you like best about Eptura Visitor?

We like that it's so easy to use and configure. It's probably not the cheapest solution but the positive feedback from our guests make it worth it. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

Some improvements in the configuration of the welcome E-Mail would be nice. For example: In german you don't call guests by their first name. There's a difference in the english "you" and the german "Sie". So guests in german speaking countries should be called by their full name. The proxyclick team already told me that they are already working on it. Review collected by and hosted on G2.com.

RC
Robyn C.
Mid-Market (51-1000 emp.)
"User Friendly"
5/5
What do you like best about Eptura Visitor?

I’ve used many visitor systems that required user training and refreshers since I didn’t use them frequently. Proxyclick is super easy to use and easy to find your way around even if you only use it a few times a year. I’ve also used it to check guests in and print badges. That process is equally as easy. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

I haven’t found anything I dislike about it. Review collected by and hosted on G2.com.

Response from Ryan Koch of Eptura Visitor

Hi Robyn,

Thank you for the fantastic review, glad to hear that Proxyclick is helping to make booking visitors easy and intuitive!

If there's ever anything that we can help with, please reach out to support@proxyclick.com any time.

Best,

Ryan

Verified User in Mining & Metals
AM
Verified User in Mining & Metals
Mid-Market (51-1000 emp.)
"Easy registration for visitors."
4/5
What do you like best about Eptura Visitor?

Registration at our reception desk is very easy and colleagues get an e-mail and SMS when the visitor arrives. We also like the visibility of visitors within the company because of the badge we print. There are a lot of features we do not use within our company but seem a great addition to the whole. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

While the program runs on internet once and a while we have problems with bad connection and entering visitors in the system is not possible. There are features we would like to use such as a link to outlook when entering a visit but these are very expensive. Review collected by and hosted on G2.com.

AP
Aurélien P.
Software engineer
Mid-Market (51-1000 emp.)
"A solution for our visitors coming to our factory and Office. "
5/5
What do you like best about Eptura Visitor?

- Very responsive team, so many good advice

- Best documentation I have ever seen for a software

- Best assistance I have ever seen for a software

- Very integrated solution

Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

Nothing for the moment.

Maybe just when I get the badge by email it is a .pkpass and I can ounly open it with iOs but it s a detail Review collected by and hosted on G2.com.

Response from Ryan Koch of Eptura Visitor

Hi Aurélien,

Thank you for taking time out of your day and providing a fantastic review! We really appreciate it, and I also wanted to provide a potential solution for storing a .pkpass on an Android.

There are many wallet options available on the Google Play store, just type in "Wallet App for Android" to try one out. Please also reach out to us if there's anything else we can assist with.

Thank you!