From what I can see and the issues that my clients have in relation to Visitor - the software is very easy to learn and use. My clients don't tend to have many problems with it and those have had long term experience are able to troubleshoot and solve any problems themselves before reaching out to us (JLL) for additional support/questions. Review collected by and hosted on G2.com.

One thing I would recommend is changing the initial invitation email to say "Visitor" instead of "proxyclick" - Myself and a few of my clients initially deleted this email because we were looking for something from Visistor not realizing that the old name was Proxyclick. A client of mine reported it as spam and had to go dig it up. For new users, this is confusing and clunky to not have the rebrand across the board. Review collected by and hosted on G2.com.

Great service. Our tenants love the variety of functionality options and how easily they can customize everything to fit their needs. Review collected by and hosted on G2.com.

It has been a little complicated in the past when trying to create a new account or add a new tenant, but the team was always there to support through that and I think there is refined functionality now. Review collected by and hosted on G2.com.

The workflows are easy to create to achieve the desired end user experience Review collected by and hosted on G2.com.

The iPads will lose connectivity and need to authenticate with the unique activation code any time the iOS version falls two iterations behind. I try to keep up with it at my location, but struggle to get others to do the same proactively. Review collected by and hosted on G2.com.

Ease of use, reporting functionality, pre registration Review collected by and hosted on G2.com.

I cannot think of a downside as we were using paper logs previously so this is an upgrade all around, I would like to see a calendar view of upcoming visits and maybe a reminder as well Review collected by and hosted on G2.com.

The ability to combine security, efficiency, and guest experience into one seamless platform. It doesn’t just track visitors but it elevates the entire process of welcoming, managing, and safeguarding people in modern workplaces. Review collected by and hosted on G2.com.

It can be expensive, occasionally buggy and sometimes slow to customize or integrate with other systems. While it’s praised for ease of use, these drawbacks stand out in reviews. Review collected by and hosted on G2.com.

It enables a smooth guest check-in process. What I like most is that it helps us enforce our NDA requirement while also keeping a clear history of visits. We use it every day, and we find it very helpful for staying organized and consistent with our process. Review collected by and hosted on G2.com.

This is probably more of an issue with our hardware, but every once in a while the app on the iPad disconnects. The app still looks like it’s working, so it would be helpful if it made it clearer when it isn’t syncing. Review collected by and hosted on G2.com.

I have been using Eptura Visitor since 2020, it is visitor management at its best. Handles everything from scheduled visit to a newcomer and even includes package delivery.

It has been a few times I had to reach out for support, but it seems they are always available. You can get a quick reply for all your inquires with a solution. Online Support has never let me down. And if I reached out for support is not because something is wrong with Proxyclick (because it has never stopped working) but because I wanted to do something new or different I wasn’t doing before. They guide you step by step until you complete your task.

Billing has changed, I used to have monthly payments, now I'm only offered an annual subscription which is supposedly cheaper in the long run. We usually receive the invoice the same week with all detailed info we need to process payment (from correct address to PO number and any other special request we have). Accounts payable has never had an issue with billing.

Running on iOS also provides a great experience, many people may be Android fans, but iPad really shines when using Eptura visitor. Get a nice stand for your iPad and Eptura visitor will change the way your reception counter looks. It will be neatly organized. And being so self-explanatory you won’t require an extra person to help register a visitor. I recommend you use a smart switch to toggle the iPad power on and off because this works so well you even forget you have an iPad managing your visitors, my last iPad died on me because of 24/7 charging, the battery got damaged and the screen broke because of the swollen battery. So now I have a smart switch turning on and off with 6-hour cycle which has improved performance and life for the device. Review collected by and hosted on G2.com.

It seems to have everything I need. Maybe I would just complain about price, when we started there were different plans, now it has increased a bit above my budget, some features require an extra fee which I think shouldn't be the case or change plan. It has some features I would love to try but they are limited to specific hardware I don't have (like access control or printers) which are not compatible with the solution I already have. Review collected by and hosted on G2.com.

Eptura is a visitor solution, previously know as Proxy click. It's web and app based. We use this solution in the last 5 years and it's very stable, scalable and easy to configure. Our customer really appreciate how fast is the check-in and user friendly. Review collected by and hosted on G2.com.

An Android version could have less expansive terminal (now iPad). The program needs a internet connection in order to work so we must create a Wi-Fi DMZ in order to grant our security level Review collected by and hosted on G2.com.

I use Eptura Visitor as our visitor registration kiosk. I appreciate the recent feature releases, particularly the option to inform colleagues of deliveries and the food ordering option. It's less time consuming, which helps people focus more on what they should focus on. The initial setup was very easy and intuitive. Review collected by and hosted on G2.com.

Nothing so far Review collected by and hosted on G2.com.

The interface for visitors is easy and user friendly. Review collected by and hosted on G2.com.

I wish there was better data and integrated easier with other systerms Review collected by and hosted on G2.com.