Priyanka P.
P
Priyanka P.
Small-Business (50 or fewer emp.)
"Ultimate software for Visitor management"
5/5
What do you like best about Eptura Engage?

Workspace and meeting room booking API.

Workspace and meeting room booking API Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

None, I don't find any issue.Everything gone well. Review collected by and hosted on G2.com.

JT
Jenny T.
Facilities Coordinator
Enterprise (> 1000 emp.)
"Condeco software works well for our organization and employees to embrace hybrid work."
4.5/5
What do you like best about Eptura Engage?

Condeco Support team has been very helpful for us when we had to troubleshoot issues. Even though there were hiccups along the way the Condeco support team made sure the software was working for all of our organization's needs. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

The initial programming and setup were difficult to import. There is a big learning curve for setting up the specific requirements our organization needs. We did appreciate that the support team was able to help us with the bulk of our data import and changes that needed to be made. Review collected by and hosted on G2.com.

Response from Customer Care of Eptura Engage

Thank you for your review. We are happy to hear support was in alignment with your organizational needs and assisted with your bulk import.

Verified User in Real Estate
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Good system but can take some time to get support when needed, can be buggy at times"
3.5/5
What do you like best about Eptura Engage?

Useful for booking meetings, booking desks and user management, all very straightforward and very easy to set up new users, show them how to use it, etc. App is also very useful for quickly checking in. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

The mobile app can be extremely buggy at times, in cases not working at all and users have to completely reinstall and reauthenticate to work. In the web app, it can be very hard to find what I need when I am doing basic admin tasks like permanently booking out desks, adding/editing existing resources. The UI could just be a little bit more friendly to newcomers. Review collected by and hosted on G2.com.

Response from Customer Care of Eptura Engage

Thank you for your feedback. Enhancements are pushed out frequently to eliminate bugs quickly. In addition, the Support Portal is a great resource for guidance on best practices for admin tasks. Please reach out to customer.care@eptura.com for additional training.

AR
Alex R.
Enterprise (> 1000 emp.)
"Condeco"
4/5
What do you like best about Eptura Engage?

That it helps our company with desk booking now that we are in a hybrid state. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

The user import and management cannot be automated by groups Review collected by and hosted on G2.com.

Verified User in Law Practice
AL
Verified User in Law Practice
Enterprise (> 1000 emp.)
"Great space booking system"
5/5
What do you like best about Eptura Engage?

We have been using the Condeco system for over a decade now and one of the most important features I like about Condeco is being able to customize a report based upon a specific purpose. For example, we can run a report on the overall usage of our conference rooms on a daily, weekly, monthly and yearly basis. In the report we can customize what we want to see, i.e. how many times catered meals have been brought into the conference rooms per day, how many meetings have been booked per day, etc. I also appreciate how quickly a reported system issue is resolved by simply emailing the Condeco Support team. Condeco provides one of the best customer services in the industry – with professional, courteous, and knowledgeable team. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

Glitches seem to happen often so I constantly have to clear the cache – sometimes this helps and sometimes it doesn’t Review collected by and hosted on G2.com.

Response from Customer Care of Eptura Engage

Thank you for your review. Condeco has an automated application update schedule, Evergreen, which allows for frequent improvements to security and performance of the solution. We would love to discuss your protocol for updating so we can better assist. Please reach out customer.care@eptura.com

LG
lauren g.
Conference Center Manager
Enterprise (> 1000 emp.)
"I enjoy the customizable features of Condeco"
5/5
What do you like best about Eptura Engage?

I enjoy the ability to run customizable reports to track usage etc. I love that I can change the features of my reservable spaces to fit my companies needs. Being able to adjust room capacities, room configurations and st up and break down times was a big help during the pandemic. The custom booking notification emails have been a great tool for reminding users of protocols, being able to update emails based on changing policies etc has been beneficial. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

I do wish there was an option for global admins to recieve booking notifications for combinable spaces, with out them being 'mangaged' spaces that need booking approval. Review collected by and hosted on G2.com.

Response from Customer Care of Eptura Engage

Thank you for your review. You have the ability to configure anyone to receive booking notifications when a managed space is requested. To learn more, please contact customer.care@condecosoftware.com.

RM
Ritesh M.
Project Manager
Enterprise (> 1000 emp.)
"Excellent Product"
5/5
What do you like best about Eptura Engage?

Mobile Application was the best to use. Very easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

Not much to dislike at this point. The Product is simple for the end users Review collected by and hosted on G2.com.

Hannah W.
HW
Hannah W.
Customer Service Advisor
Mid-Market (51-1000 emp.)
"Streamlined and effective"
4/5
What do you like best about Eptura Engage?

Condeco is a great way to book your work desk in the office, especially now with the pandemic changing the way we work, making hybrid work more common. Furthermore, I thoroughly enjoy the way you can view the map of the office in which you're using to book your desk. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

While condeco is very streamlined, it can have its problems in terms of speed, especially with the mobile app of condeco. Furthermore, it sometimes fails to recognise your work desk area. Review collected by and hosted on G2.com.

Response from Customer Care of Eptura Engage

Thank you for your review. Since the implementation of Azure cloud, we have significantly increased speed. If you experience any further issues with speed, please let us know by submitting a support ticket or by reaching out to your Condeco representative so that we may further assist. You can also reach us at customer.care@eptura.com so we can schedule a time to meet.

Verified User in Chemicals
AC
Verified User in Chemicals
Mid-Market (51-1000 emp.)
"Good system"
4/5
What do you like best about Eptura Engage?

The mobile app is easy to use. Having maps for location reference is great. Having an Add-in for Outlook is good. Auto Check-in is great. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

Scheduling Meeting rooms from the Web App or Mobile App doesn't talk to our Office 365 Recourses to reserve them. If someone looks at recourses in Outlook, the rooms still look like they are available. It would be best if Condeco was tied into our Office 365 tenant and check the recourses from these platforms, instead of just relying on Condeco servers. Review collected by and hosted on G2.com.

Response from Customer Care of Eptura Engage

Thank you for you review. We are happy to share that we recently released our MS 365 Teams integration. Please see link below. To learn more, you may contact customer.care@eptura.com

See how Eptura Engage improved
MZ
Marcel Z.
AV & Collaboration Consultant
Mid-Market (51-1000 emp.)
"Condeco meeting room booking system is friendly use and reliable ."
4.5/5
What do you like best about Eptura Engage?

friendly, easy to use s well simple to find a room to book . Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

some system bugs and error that might happen from time to time . Review collected by and hosted on G2.com.