Verified User in Biotechnology
AB
Verified User in Biotechnology
Enterprise (> 1000 emp.)
"Ashish identified the root cause of a complex problem we were trying to resolve for a long time."
5/5
What do you like best about Eptura Engage?

The variety of options and seamless integration with M265 and mobile, the support is also very good. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

Some limitations like request notifications via email are not possible and one cannot link one room to more than one group. Review collected by and hosted on G2.com.

Verified User in Investment Management
CI
Verified User in Investment Management
Enterprise (> 1000 emp.)
"Condeco Space Managment"
4/5
What do you like best about Eptura Engage?

Conveniently verify availability of meeting rooms and individual workspaces. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

Updating details in the portal may require several hours in certain instances. Review collected by and hosted on G2.com.

SA
Syed A.
Collaboration and meeting room consultant
Mid-Market (51-1000 emp.)
"REview for Condeco Booking management and Visitor management system"
4.5/5
What do you like best about Eptura Engage?

Ease of access in booking the rooms and using condeco mibile app Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

Room booking and extracting meeting room reports Review collected by and hosted on G2.com.

Verified User in International Trade and Development
UI
Verified User in International Trade and Development
Mid-Market (51-1000 emp.)
"Unique software, helps you book spaces flexibly, semi-user friendly"
4/5
What do you like best about Eptura Engage?

There's both the browser and app ability to find, book and work with spaces. You can book offices and desks; on your browser, you can use a feature to book portions of the day. You can also see the names of colleagues you'll be sitting near or around and find others easily. You have a daily check-in and check-out feature. You can view offices and the floorplans in full. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

I wish you could view who was sitting where from the app when booking a space. Since you can only do it on your browser, it needs pre-planning if you want to sit near your colleagues and forgot to book a space. It would also help if you could open the booking screen and select to view the floor plans right from the welcome page or screen Review collected by and hosted on G2.com.

Verified User in Utilities
AU
Verified User in Utilities
Mid-Market (51-1000 emp.)
"Average app that looks outdated"
2/5
What do you like best about Eptura Engage?

Organises our desk booking and car parking needs well. Simple to use and most users are pleased with their day to day tasks needed to keep their bookings up to date. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

The presentation of the GUI is quite outdated, and the updates post-COVID are minimal and really add nothing to the interface to make it feel like a 2020's product.

The support website that Condeco maintain is also a little screwy: the login process is long and non-intuitive, and the presented cases that belong to your account are not user-friendly to follow history on or to see responses from agents.

That's leaving out the fact that though Support is quick to respond, they lack the knowledge to follow up problems in an organized, timely fashion with a satisfying outcome.

Most often, the response is, "it's in a future patch." Review collected by and hosted on G2.com.

GL
Geremie L.
Controller
Enterprise (> 1000 emp.)
"Condeco Meeting Rooms"
3.5/5
What do you like best about Eptura Engage?

Condeco streamlines meeting room bookings and has outlook calendar compatability. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

The badge access was fairly spotty and required users to enter their password on many occasions. Review collected by and hosted on G2.com.

GC
Giovanni C.
Global HR Business Partner
Enterprise (> 1000 emp.)
"A great tool to improve the booking employee experience"
4/5
What do you like best about Eptura Engage?

A user-friendly application to book personal and meeting spaces in your company. It's so helpful to find a colleague and see the bookings so you can collaborate in an efficient way Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

There is no integration between Condeco App to book meeting spaces and Outlook Calendar to do the same Review collected by and hosted on G2.com.

Callum C.
CC
Callum C.
Azure Support Engineer
Mid-Market (51-1000 emp.)
"I use condeco for work and so does everyone else"
5/5
What do you like best about Eptura Engage?

Outlook add in can book desks and time slots that will automatically change and update for everyone else. Its quick and easy to use and not to complicated for newer users to understand. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

When condeco doesn't work it's very hard to find the problem and then solve it. The support desk could be better so we can have a solid place to go for infomation and troubleshotting Review collected by and hosted on G2.com.

MS
Muzammil S.
Mid-Market (51-1000 emp.)
"User friendly"
4/5
What do you like best about Eptura Engage?

Portal easy to use and to book a workspace. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

support desk team sometimes does not sync Review collected by and hosted on G2.com.

PW
Patrick W.
IS&T Application Analyst
Enterprise (> 1000 emp.)
"Condeco and CHOA"
4.5/5
What do you like best about Eptura Engage?

I like that once everything is setup correctly there is not a lot of day-to-day maintenance to allow people to book resources across our support campus. I like that our Customer Success Manager is engaged and follows up on topics and issues during regular project calls. Review collected by and hosted on G2.com.

What do you dislike about Eptura Engage?

The software control panel can take a little getting used to with regards to navigation but it's a minor issue as you become acclimated quickly. I would like to see some of the settings hold as I navigate around the setup but again it does not keep you from doing what you need to do. Review collected by and hosted on G2.com.

Response from Customer Care of Eptura Engage

Thank you for your review. We are happy to hear that our support team resolved your issue quickly!