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AC

Verified User in Construction

Mid-Market (51-1000 emp.)

3/12/2019

"Everything We asked for and still expanding"

4/5

What do you like best about Eptura Asset?

I love the fact that Hippo is constantly adding in capabilities that are actually useful and not just filler. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

no ability to batch add equipment (add all fire extinugiushers at one time) Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thank you for your review!

It's great to know you're enjoying our upgrades and that Hippo is helping your to reduce downtime. Please reach out to us if you need to mass import equipment or parts in the future.

Don't hesitate to contact us if you ever need any assistance.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

AP

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

6/5/2019

"helping hand"

4/5

What do you like best about Eptura Asset?

the reports that I can pull up to see whats going on in the areas Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

it pulls up a little slow on a tablet but works Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thank you for your great review!

I'm glad Hippo is being a great tool for your company to keep track of work orders. I'm happy you're taking advantage of our reports and PM reminders. Our development team is constantly working on updates for our Hippo Mobile, but please don't hesitate to contact us if the performance on your tablet to generate reports doesn't improve. We will be happy to help!

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

BC

Brady C.

Small-Business (50 or fewer emp.)

3/13/2018

"Great Overall Experience "

4.5/5

What do you like best about Eptura Asset?

Hippo has been a great overall experience with our company. We recently implemented this at our food production plant and it has met all our needs. It is very user friendly which was a big part in making a decision. It helps us meet all FDA standards within regards of record keeping. I would recommend this program to another company. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

One big item that Hippo is missing is the ability to customize different fields and make your own pages that other more expensive programs provide. Another area that would need improvement is the parts tracking/purchasing area. One item that may be useful for this is to be able to see parts history such as when a part was used on which work order, when the last recount was done and inventory, when the last purchase date was complete and for which price, and run reports to see what equipment uses the same part. These would be helpful from a business planning perspective and parts tracking. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

To those looking to implement hippo, I highly recommend going with the middle onboarding solution. They provide spreadsheets which make everything easier to implement. Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

We are solving the issue of having to keep paper records for everything. Prior to this program we were doing maintenance based off word of mouth and did not track work on equipment. Now we are able to have better records which help us comply with Food Regulations. Review collected by and hosted on G2.com.

Response from Elisa C of Eptura Asset

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Hi Brady,

We really appreciate you taking the time out to share your feedback with us.

Thank you for suggesting improvements and additions to our software. This is exactly the kind of input we need to better serve our customers' needs. I will pass this on to our development team to consider implementing your ideas in the future.

Elisa C

TB

Terrance B.

VP Operations

Mid-Market (51-1000 emp.)

4/24/2019

"Good for a large organization, can be a littel clunky"

3.5/5

What do you like best about Eptura Asset?

very smooth interface. easy for staff to access. customizable Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

Reporting is a not as useful for our setting (6 clinics) Some specific PM checks are not able to be configured Review collected by and hosted on G2.com.

Response from Heidi Chin of Eptura Asset

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Hi Terrance,

Thanks so much for the review and for providing feedback too! I'm glad to hear that you found Hippo easy to use and customize, and that it's been of great value as well.

I would like to know more about the issue that you're having with the reporting feature. Please feel free to reach out to us or schedule a meeting and we'd be happy to help you!

Heidi C

Customer Success Adviser

866.956.2859 x 227 | h.chin@hippocmms.com

RH

Raymond H.

Small-Business (50 or fewer emp.)

9/25/2018

"Easy to use, very valuable CMMS software."

4.5/5

What do you like best about Eptura Asset?

Once you are used to the software the user interface is very friendly and being able to search past work orders and tracking equipment issues is very easy. Having photographs and PDF's attached to equipment descriptions allows maintenance personnel to have all information at their fingertips. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

Do not like the fact that it does not have a Purchase Order module. I would also like it to be able to document hours better. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

Very easy software once you understand the platform. Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

It has really helped to track our predictive and preventative maintenance. Being able to generate demand work orders easily is also a benefit. Review collected by and hosted on G2.com.

Response from Daniel Golub (MBA) of Eptura Asset

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Hi Raymond.

Thank you for your comments and feedback. Glad to hear that you are finding Hippo useful and easy to use. Keeping the software simple is what we strive for. CMMSs can be complicated and difficult for some users.

GOOD NEWS! we are currently in the process of developing our purchase order module and we are shooting for Q1 2019 to release it. We would really like your input on it. This would be a great opportunity for you to get your input and make sure the module has the functionality you need.

Contact us at info@hippocmms,com if interested in participating. We will try to connect with you too!

Daniel

SM

Stephanie M.

Mid-Market (51-1000 emp.)

8/24/2018

"Hippo CMMS - The best move our company has made in years!"

5/5

What do you like best about Eptura Asset?

Your customer service is exceptional, and the system is extremely user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

I have no criticisms at all of the product. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

Make the switch today, you won't regret it. Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

Our previous system was not only three times as time-consuming for me as an administrator, but there was no confirmation for Requesters as to when work was completed or that was on hold. Frustration stadium-wide was felt both by my Resources, as they were not being given credit for their hard work, and by my Requesters, who assumed their word orders were not a priority. Now, with a click of a button, everyone involved is on the same page, and we are completing work faster than ever! Review collected by and hosted on G2.com.

Response from of Eptura Asset

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Hi Stephanie,

Great feedback and our team is pleased to hear!

To have everyone on the same page and aware of work order statuses in real time must be saving tones of time alone.

Let us know if you ever have any questions or how we can help to further improve your operations!

Mel

RF

Randall F.

Facilities Manager

Religious Institutions

Small-Business (50 or fewer emp.)

2/20/2019

"The Bayou Church"

4.5/5

What do you like best about Eptura Asset?

1. Very simplistic and user friendly for the staff

2. Adaptable Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

No issues at this time to report

No issues Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thank you for your great review, Randall!

It's very satisfying to know that Hippo is a good fit for The Bayou Church. I'm glad to know your staff is enjoying our ease of use and being able to track labor costs and maintenance history.

Please don't hesitate to contact our lifetime technical support if you ever needs any assistance.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

GM

Gina M.

Office Manager

Defense & Space

Small-Business (50 or fewer emp.)

11/30/2018

"Hippo CMMS"

5/5

What do you like best about Eptura Asset?

Very user friendly, helps with our assets, technical support is always there when needed! Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

sometimes screws up my scheduling dates... Review collected by and hosted on G2.com.

Response from Daniel Golub (MBA) of Eptura Asset

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Hello Gina! Thank you so much for the feedback. We are happy to hear you are enjoying the simplicity of the software.

Please contact us at support@hippocmms.com and we will help you out with your scheduling dates.

Elisa

TS

Tom S.

Small-Business (50 or fewer emp.)

2/28/2018

"Hassle Free Maintenance Tracking"

5/5

What do you like best about Eptura Asset?

It's simply to use after the initial setup. Hippo offer a lot of help to get you set up and running which is great. I've found it excellent for our companies uses. It helps us to easily keep on track of all our maintenance needs and its easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

There's nothing I particularly dislike about hippo. I've never had any issues with the way I use it. It fulfills all of my needs. However, it would be great if they could make hippo available for use on other web browsers. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

The more information you add when setting up the program the more useful it will be. It's worth taking the time to do this. Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

For us, hippos solves the problem of keeping on top with all of our daily, weekly, monthly and yearly maintenance needs. Nothing gets missed anymore and its easy to add new maintenance schedules when new equipment is added. Review collected by and hosted on G2.com.

Response from Earl Mina of Eptura Asset

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Thank you for the wonderful feedback. We are happy to hear your initial setup was a success. Our Data Integration Team enjoys onboarding all customers and helping facilitate a smooth kickoff for their Hippo experience. Hippo is available for all browsers and our Support team would love to help get your Hippo up and running in the preferred browser of your choice. Feel free to contact us at support@hippocmms.com!

JC

Jonathan C.

Maintenance

Mid-Market (51-1000 emp.)

3/12/2019

"One of the best CMMS I've used."

4/5

What do you like best about Eptura Asset?

I like the shortcuts in the system that I have found other systems to not have. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

I would like to see an app for the system. Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thank you for your great review, Jonathan!

I'm glad to know you're enjoying our interface and that Hippo is helping you to track equipment downtime and labor costs. Our app is currently under development, so please let me know if you'd like to know more about Hippo Mobile in the meantime.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com