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LB

Luis Carlos B.

Director de I+D+i

Mid-Market (51-1000 emp.)

5/13/2019

"Very good CMMS software"

4/5

What do you like best about Eptura Asset?

Is web based, has very good interconections, is easy to use. And is a reliable software. The set up was well done. And the post service is awsome.

Is web based, has very good interconections, is easy to use. And is a reliable software. The set up was well done. And the post service is awsome. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

The server got down once, the training is in english a little difficult for latinamerica market. Must to know english, need a good internet bandwich, don't have international standard KPIs like mtf.

The server got down once, the training is in english a little difficult for latinamerica market. Must to know english, need a good internet bandwich, don't have international standard KPIs like mtf. Review collected by and hosted on G2.com.

Response from Heidi Chin of Eptura Asset

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Hi Luis,

Thanks so much for your review. It's great to know that you're finding Hippo easy and reliable to use. I'm especially glad to see that the customer service that you've experienced has been awesome!

Thanks for the feedback regarding the training as well. At this time, all of our training are done in English, but that could change in the future as we grow our Hippo team even more.

If you need any further help in the future, please feel free to reach out to us!

Best regards,

Heidi Chin

Customer Success Adviser

p. 866-956-2859 ext. 227

w. www.hippocmms.com

WM

wesley m.

Maintenance Manager

Small-Business (50 or fewer emp.)

5/12/2019

"A good solution for my small to medium size facility with diverse buildings and equipment"

3.5/5

What do you like best about Eptura Asset?

What I found most convenient is that I could explain what outcomes I needed during the onboarding/training phase and they would adjust the settings for me. They helped simplify the process for submitting maintenance requests so folks outside of the maintenance department could submit location tagged requests with 5 minutes of training. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

I wish there was an app with push notifications. Cell service is limited at my site so navigating the website via phone is not ideal and our techs don't spend much time near a computer. Right now they have to check their emails for updates which is not ideal. If they would get updates via push notifications when they were in wifi range it would cut down on travel time between the field and the office. Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

The main thing we gained when switching to hippo was the ability to auto-generate reminders for time based maintenance and to communicate more specifically with people about the status of their requests. This helps us stay credible which will hopefully result in increased funding for the department. Review collected by and hosted on G2.com.

Response from Heidi Chin of Eptura Asset

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Hi Wesley,

Thanks for leaving a review! It's good to hear that our onboarding and training specialists were able to tailor the database to your specific needs and simplify it for you. I'm glad to hear that it's helped you and your team to stay on top of your maintenance requests.

A mobile app is currently on our product road map, so stay tuned!

Please feel free to reach out if you have any questions or queries.

Best regards,

Heidi Chin

Customer Success Adviser

p. 866-956-2859 ext. 227

w. www.hippocmms.com

JP

Jessica P.

Receptionist

Small-Business (50 or fewer emp.)

7/25/2019

"Stone Garden Review"

3.5/5

What do you like best about Eptura Asset?

Being able to keep track of all of our company assets in one place and being able to track them together in one place. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

Not being able to see dates for things when I run reports. My boss likes to see exact dates for some work orders and I can only see them if I look at the individual equipment history instead of making a report for it. If there is a way to run reports and being able to see dates I would love to be contacted to find out. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

It works best for larger companies/enterprises. We are a small business that prefers to see the up most specifics like dates for everything but can not. Other than that it is pretty great being able to see all of the different assets that we have. Equipment, tools, parts, even our walkie talkies are in the system. Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

We are solving issues regarding equipment getting damaged and not knowing when or who is doing it. Being able to know and see when something happens the day it happens has been very beneficial. Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thank you for your review, Jessica!

I'm glad you're enjoying to keep track of all your assets information in Hippo. I will reach out to you shortly so I can show you how to get more detailed information, like dates and times through the Extract sections. I will be glad to assist you.

Please keep in mind that Hippo offers lifetime technical support, so please don't hesitate to contact us if you or any of your colleagues ever need any assistance.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

MW

Malcolm W.

5/10/2019

"Takes all of the manual tasks out of running your facility maintenance and management"

4.5/5

Response from Fabio Carvalho of Eptura Asset

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Thank you so much for your review, Malcolm!

I'm glad to know that Hippo has been a great tool to manage your work orders at Cherrata Lodge. We know that the initial set up can be challenging sometimes and that it takes a bit of time to get used to all our features. I really liked your advice for our new customers to focus on the onboarding period and take advantage of our support team.

We really appreciate your time for leaving us a video testimonial!

Please don't hesitate to contact us if you ever need any assistance.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

AO

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

8/22/2019

"Excellent Value"

5/5

What do you like best about Eptura Asset?

Hippo is a excellent way to simply manage your maintenance program. It is very user friendly and it provides just what you need so you dont have to pay money for features that you will never use.

It also contains a module for inventory management so you can charge your spare parts to your WOs.

Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

Nothing major; I would like the option to have a module to see working hours of each employee during specific periods of time regardless of the work order status. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

You will not regret at all; this system is very reliable and it is 100% online. No need for any IT guy to do maintenance or any costly IT server or PC. Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

Inventory management is easy with Hippo

Paperless system.

100% Web system.

Information is available 100% all time. Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thank you for leaving us such a great review!

It's great to hear that Hippo is helping you and your team to better manage your maintenance program. I'm glad you mentioned our ease of use and that we're 100% web based, which makes things even simpler. I'd love to get more details about your suggestion for a working hours module. In the meantime, I'd recommend to check the KPI dashboard as it can show you the working hours per resource as well for a specific period of time.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

AM

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

1/21/2019

"Good Software for stand alone maintenance department"

4/5

What do you like best about Eptura Asset?

It's pretty easy to use

The Tech Support is always there.

Unlimited Document space makes easier to centralize all the info for the asset in one place

Unlimited Users, I don't need it but it's always good.

The export option gives you all the data that you need for your customized reports.

Been Online can be accessed from any platform with internet

Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

Sometimes it's too basic and the customization is almost 0.

There are still bugs on standard operations.

The mobile version needs to be improved for the barcode reader Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

It's pretty easy to use and the training is pretty easy too. Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

First, it's pretty easy to follow the cost expenses from here the decision makes it's terribly fast to take it.

Second, the inventory cost is pretty easy to track.

Finally, all the report from external contractors are inside the software so I don't need to go to different folders to find all the required info for specific equipment. Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thank you for your honest feedback!

We are glad to know Hippo is helping you to keep track of costs and inventory. Being user friendly and having great technical support are some of our top priorities, so we are happy to know it's working well for you.

Our development team is always working on improvements and we are expecting some cool new features this year, including a better mobile experience.

In the meantime, please don't hesitate to contact us if you have any questions or concerns. I would appreciate if you could give us some more details about some of the issues you have experienced so far (please see my contacts below).

Warm regards,

Fabio Carvalho

Customer Success Adviser

f.carvalho@hippocmms.com | 866.956.2859 ext 223

RL

RICHARD L.

Owner / President

Small-Business (50 or fewer emp.)

12/23/2019

"I have had a very good experience with Hippo"

4/5

What do you like best about Eptura Asset?

I like the compact design, yet it has all of the tools I need to run my maintenance program Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

Some of the options are not working at this time Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thank you for your review and I'm glad that you are seeing value and benefit using Hippo with your organization. Never hesitate to reach out if you ever need anything, we are always eager to help!

Regards,

Matt Jacobsen

Customer Success Adviser

1-866-956-2859 ext 265

AE

Verified User in Education Management

Mid-Market (51-1000 emp.)

3/16/2018

"HIPPO is a great program"

5/5

What do you like best about Eptura Asset?

I got my training with Mel Motoch and she has always been so helpful. She explains things thoroughly and accurately. She makes sure you fully understand the "why" and the "how to" of the different aspects of the program features. I really love the fact that this program is so powerful. I am still learning how to use it but it has so much potential. There are so many great features. The more I learn how to use it the more I like it. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

I didn't think it was user friendly enough but when we updated to version 6 I found it a lot more user friendly,

so that would have been my only issue.

There are a few things I would like to see the program incorporate. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

It is a program that can certainly facilitate the organizational aspect and control of the different areas of maintenance in any buisiness. I like that you can keep track of everything that is happening in your enterprise. It makes it easier to keep track of and control the maintenance of everything. Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

We no longer have the janitors sending us work orders on paper. This is a big plus because often times these papers were being lost in transit and this made it impossible to keep track of what was being done at the schools. Now we can see how many times we get the same problem with certain repairs. Review collected by and hosted on G2.com.

Response from Natasha Sidhu of Eptura Asset

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Thank you for the constructive feedback.

Mel is our champion trainer, no doubt about that. We are happy to hear that Hippo is helping you to keep track of all your maintenance history. We are always looking for ways to improve the software. Please feel free to reach out to us at support@hippocmms.com if you have any suggestions or questions.

Regards,

Natasha Sidhu

MN

Matthew N.

Maintenance manager

Small-Business (50 or fewer emp.)

9/7/2019

"Hippo was great and solved our problems "

5/5

What do you like best about Eptura Asset?

Hippo was easy to use and very user friendly. It was simple to learn how to use. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

Hippo had no Purchase Order system tied into the work orders. I was able to keep track of work orders, but handle parts ordering and invoices separate from Hippo. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

Start slow. The ease of use makes it easy to move to fast to quick Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

We were able to get a PM system in place. We were effectively doing PMs on equipment within one month of having the software. We also was able to create a spare parts inventory that helped us reduce downtime from days to minutes Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Hi Matthew! Thank you for leaving us such a great review.

I'm happy to hear that implementing Hippo has been helpful for you and your team to better manage your PMs. I'm also glad that you mentioned our ease of use, as it is a top priority for us.

We are currently testing our PO module. It is a beta version and we are sharing it with some of our users to get feedback on it. Please let us know if you'd like to test it as well and if you have any questions.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

AE

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

2/17/2020

"HIPPO CMMS REVIEW"

4/5

What do you like best about Eptura Asset?

The maintenance records are kept electronically and paperwork is reduced. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

Hippo sometimes experiences problems that can slow down the workload. Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thank you for your review!

I'm glad to hear Hippo is being a great tool for you to keep track of all your work order records and that it is also reducing the amount of paperwork you have to deal on a daily basis.

Please don't hesitate to reach out to our Support Team if you experience any problems when using Hippo, so we can further investigate and keep you up to date.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com