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UC

Verified User in Construction

Small-Business (50 or fewer emp.)

9/20/2020

"Hippo is great for the organization of preventative maintenance tasks."

4.5/5

What do you like best about Eptura Asset?

The ease of looking through work requests and prioritising the works to be completed Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

The format can be a bit tricky to navigate at first, once this is overcome it is quite a simple program to use Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thanks for your great review!

I'm happy to hear you're enjoying the ease of use of the software and that it's helping you to prioritize work orders and stay on top of all the requests.

I'm glad that you mentioned colors and symbols across our different dashboards. It can indeed be very helpful!

Please don't hesitate to reach out to us if you ever have any questions.

Warm regards,

Fabio Carvalho

Customer Success Manager

866.956.2859 x 223 | fcarvalho@hippocmms.com

DS

Dylan S.

Mid-Market (51-1000 emp.)

1/10/2020

"A Techy way to simplify your business"

4.5/5

What do you like best about Eptura Asset?

My favorite aspect has to be how easy it is to see a report on how efficient or inefficient different employees are. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

It would be nice to be able to see the floor plan when you create a work order so you don’t have go look for it separately. Also I would like to access work order histories of locations from the floor plan as well. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

If your business seems unorganized or it all relies on someone’s memory hippo can help a lot Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

Hippo allows us to dispatch work orders to our guys easily and simply as well as build reports on equipment, locations and employees. Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Hi Dylan,

Thank you so much for your great review. I'm glad to hear that Hippo is helping you to keep track of your performance and that reports are a good feature for you and your team. Please keep in mind that you can actually create a work order directly from the interactive floor plans and also check the work order history for both locations and equipment while navigating through the floor plans.

Please don't hesitate to reach out to us if you have any questions.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

UA

Verified User in Automotive

Mid-Market (51-1000 emp.)

8/8/2020

"easy to use"

4/5

What do you like best about Eptura Asset?

to be able to follow the work orders and get updates Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

i would prefer to keep a submit work instruction simple and only ask for Basics Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thanks for your review!

I'm happy to hear Hippo is helping your team to better keep track of work orders and that notifications/updates are improving communication and cooperation.

I understand that sometimes you don't need a lot of details for some work orders, so I believe that Work Order Templates would be a great option to save you some time and keep things even more simple. Please don't hesitate to reach out to us if you'd like to learn more about it.

Warm regards,

Fabio Carvalho

Customer Success Manager

866.956.2859 x 223 | fcarvalho@hippocmms.com

JW

Jeff S. W.

Documentation Specialist (Contract)

Executive Office

Mid-Market (51-1000 emp.)

9/20/2019

"A Brilliant and Constantly Improving CMMS"

5/5

What do you like best about Eptura Asset?

The best thing of all is the extremely responsive and helpful professional team behind the software. Without fail they are quickly available, answering inquiries, questions, concerns, and fielding suggestions with a cheerful can-do attitude. I have consistently found that the Hippo team has taken action to acknowledge my communications, to solve my workflow challenges, and to address the issues I am dealing with in the CMMS. I give the software 10/10 not only because it is already excellent, but because I am confident that Hippo will handle ongoing challenges, including iteration forward, with excellence. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

Hippo has very few things to dislike. The only thing that comes close to a dislike is the (decreasing) limitations on the granularity of options to tailor the UX to each individual User's needs. The basic system is robust and extremely functional, but it would become even better by incorporating the ability for individual users to select more customization of things like notifications, for example. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

Jump on Hippo! It's a cost-effective, easy-to-use system with fantastic support. The capabilities of the software are ample and expandable, and the willingness of the company to integrate suggestions and feature requests has been fantastic. Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

I work for a thriving and very busy manufacturing concern. Our maintenance program has always been reactive, ad hoc, with very limited paper-based record keeping. We had no authoritative list of the machines we run. We had no centralized management of maintenance. We had no digitized manuals or parts lists or service records-- just shelves full of diligently-kept but unsystematized photocopies and handwritten pages in large binders. Our excellent maintenance technicians have been with us for many years and their invaluable knowledge and experience was going completely uncaptured for the future. Their contacts, their relationships with those contacts, their extensive researches into parts, vendors, alternative schemes for addressing challenging repairs, etc., were all scattered and unavailable to anyone but themselves, in spite of their best analog efforts to record these things responsibly. After 3+ months of onboarding Hippo, the logic and ease of use of the CMMS have made adoption very comfortable for everyone, even techs who are leery of computer use in general. Management is realizing benefits in a better macro-view of maintenance and a more accurate sense of what are and what are not problems that need significant attention. We're very happy with Hippo, and are persuaded that if it's this useful to us when we've barely started using it, it is only going to become more valuable as we integrate it into our company systems more and more. Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thank you for leaving us such a great review, Jeff!

I'm glad Hippo has been a very useful tool for your organization. It' great to know that you had a smooth onboarding period and that Hippo's ease of use was important for your staff to start using it. I will make sure to share your review with our Customer Success team.

We appreciate that you are always making good suggestions to us, so we can continue to improve our system. Please don't hesitate to contact us if you ever need any assistance.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

SA

Samuel A.

8/27/2019

"Complete overview"

4/5

Response from Fabio Carvalho of Eptura Asset

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Thank you so much for leaving us this video review, Samuel!

Your feedback is extremely important to us. I'm glad Hippo is being a great tool for you and your team.

Please don't hesitate to get in touch with our team if you ever need any assistance.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

DM

Danny M.

Process & Safety Coordinator

Mid-Market (51-1000 emp.)

8/14/2019

"Great Maintenance Software once you're setup. "

5/5

What do you like best about Eptura Asset?

We like how easy it is to use Hippo for all of morning checks including scales and such. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

I'm not certain that I dislike anything. Certainly, there are places that could be easier. The on boarding time seems a little short to me. The only other thing that I can think of is; The trainer's schedules always seem to be full. I click on the link to schedule a time for training and there aren't many times to choose from. We are a company based on production and our time for conference calls are limited. It kinda feels like the customer has find a way to fit in to your schedule instead of you fitting in to our schedules. I'm not certain that's the best way to run things. Still, these aren't deal breakers for me, only ways to improve. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

Make sure you set enough time aside to get it started. It does take quite a bit of time to get going in the beginning. It's worth it! Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

One problem we've solved is record control. We used to have our entire maintenance program on paper. Every piece of paper had to be scanned in and filed away on the server. That's kind of a pain. Now the record is saved on Hippo's side and we can run reports based on that data. There are no reports when all of your maintenance is in PDFs. Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thank you for your great review, Danny!

I'm glad you're enjoying the transition from paper to Hippo and that now you're able to generate reports and have access to KPIs with a few clicks. I apologize that you had a limited option of dates and times for training that would fit your schedule. I will share this with our management so we can find ways to improve it. Please keep in mind that Hippo offers lifetime technical support, so please don't hesitate to get in touch if you ever have any questions or suggestions.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

PS

Phil S.

Maintenance manager

Mid-Market (51-1000 emp.)

3/13/2019

"Hippo covers all aspects of maintenance operations."

4/5

What do you like best about Eptura Asset?

Parts can be easily found with only some information. Other users in the plant can submit a WO request and after my approval it is generated and assigned. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

The WO closing process could be simpler. The reports are good but it seems like it could be more intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

It is simpler and less expensive than a lot of other systems. It meets the needs of the maintenance department without making it more complicated than it needs to be. You can easily attach photos and files to the work orders adding clarity to the task. Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

As with many PM programs we have seen several cases of the longer term wear items not falling through the cracks. Annual glue filter changes, for example. Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thanks for your review, Phil!

I'm happy that you enjoy our easy of use and that Hippo is helping you to better manage equipment and inventory management. We are always looking for ways to improve and your feedback is extremely valuable. I will make sure to share your suggestions with our team.

Please don't hesitate to contact us if you ever need any assistance.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

JL

Jon L.

Mid-Market (51-1000 emp.)

2/14/2020

"It has been a good Fit for our Organization"

3/5

What do you like best about Eptura Asset?

The ease of the program. The users do not need a over amount of training to input tickets Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

That we do not have the ability of emailing in tickets Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Hi Jon,

Thank you for your review. I'm happy to hear you and your users are enjoying how user-friendly Hippo is and that you can see improvements in your department's organization after using our system.

We released recently some new features that might make it easier to share work orders with your team, like the ability to copy a unique URL for each work order. Please keep in mind that you can always add email addresses that you'd like to send updates to for each work order and that we can make adjustments to the user permission so they can receive notifications for both PMs and demands.

Don't hesitate to reach out to us if you'd like to learn more about these options. We'd be glad to help!

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

HG

Harvinder G.

Maintenance Team Lead

Mid-Market (51-1000 emp.)

6/4/2018

"Perfect System for Maintenance "

5/5

What do you like best about Eptura Asset?

None of the software is best, each have few deficiencies. But, Hippo is very easy to use, apply and simple in construction. Best thing i like about hippo is team hippo, service support from hippo team and the way you guys respond and followup time to time. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

At this moment its hard to say about dislikes, yes we can say improvements are needed in few areas. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

Yes, it is a very good software Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

Most important was scheduled maintenance and inventory. Before, I always had low inventory issues which are solved now. No more out of stock parts and better control on budgets. Scheduled maintenance work orders have improved the machines conditions which led to more availability of machines for production. Reporting system is also awesome and help in form of graphs to understand the work flow. I only improvement needed is which i also told to Hippo over phone to have live inventory out of stock item display at home screen where we see the work orders. I understand hippos sends an email if any part falls below set inventory, but email which is sent once can get skipped and it leads to situation of forgetting reordering if you are using different system for making purchase orders other than hippo.

Mobile device feature is also very good and make your day to day maintenance easy. Only, bar code printing was little hassle for me but i have made it. Review collected by and hosted on G2.com.

Response from Natasha Sidhu of Eptura Asset

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Harvinder,

Thank you for the wonderful feedback.

We are happy to hear that Hippo is helping you keep track of maintenance history and inventory. Let us know if there is anything we can do to improve and make things even better.

Natasha

AP

Verified User in Plastics

Mid-Market (51-1000 emp.)

11/11/2019

"Hippo, A New Experience"

5/5

What do you like best about Eptura Asset?

Interactive capabilities. Email notifications , attachments, work order link. Search functions. Most of all Ease of use, it's simple to train, learn and use. I love that any phone, note pad, or computer can use it on any web browser. Review collected by and hosted on G2.com.

What do you dislike about Eptura Asset?

I gave to break my facility's departments into facilities to meet my needs for application. This makes it difficult to interact with work orders that cross borders/departments. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Asset:

If you want a cmms system that is easy to implement and use, great for the dollar value and has roadmap for future growth this is the place to go. Review collected by and hosted on G2.com.

What problems is Eptura Asset solving and how is that benefiting you?

Work order communication and documentation, history, work load manifestations, department efficiency's, ad-hoc response time. Review collected by and hosted on G2.com.

Response from Fabio Carvalho of Eptura Asset

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Thank you for your great review!

I'm glad Hippo has improved your team's ability to better manage work order requests, documentation and response time.

We work hard here at Hippo to be a leader when it comes to easy of use and user friendliness, so I'm happy you mentioned those points as well as a great value for money.

Please don't hesitate to contact us if you ever have any questions or suggestions.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com