# Best Knowledge Management Software - Page 4 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types. The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information. Knowledge management encompasses a range of specialized software products, with four subcategories—[knowledge base software](https://www.g2.com/categories/knowledge-base), [Q&A platforms software](https://www.g2.com/categories/q-a-platforms), [standard operating procedures software](https://www.g2.com/categories/standard-operating-procedures), and [work instructions software](https://www.g2.com/categories/work-instructions). While some products are solely placed in one category, others with overlapping feature sets are placed in multiple. ## Top Knowledge Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5.0 (37,453 reviews) | Searchable team knowledge with channel-based context | "[Intuitive Real-Time Collaboration with Powerful Integrations](https://www.g2.com/survey_responses/slack-review-13112760)" | | 2 | [Confluence](https://www.g2.com/products/confluence/reviews) | 4.1/5.0 (4,246 reviews) | Jira-connected team knowledge and documentation | "[The Ultimate Source of Truth for Engineering and Product Teams](https://www.g2.com/survey_responses/confluence-review-12546661)" | | 3 | [Notion](https://www.g2.com/products/notion/reviews) | 4.6/5.0 (11,114 reviews) | Relational knowledge bases with AI-queryable context | "[Notion: A Clean, Flexible All‑in‑One Workspace](https://www.g2.com/survey_responses/notion-review-13092021)" | | 4 | [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5.0 (12,622 reviews) | Centralized knowledge with multi-view task hierarchy | "[Real-Time Project Visibility and Industry-Specific Answers with Brain2 + Chat GPT](https://www.g2.com/survey_responses/clickup-review-13123659)" | | 5 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,536 reviews) | Endpoint knowledge with background-mode remediation | "[Great value for a growing MSP](https://www.g2.com/survey_responses/ninjaone-review-13125683)" | | 6 | [Scribe](https://www.g2.com/products/scribe/reviews) | 4.8/5.0 (899 reviews) | Click-capture SOP documentation with AI annotation | "[Detailed Screenshots, User-Friendly, and a Huge Upgrade from Manual Documentation](https://www.g2.com/survey_responses/scribe-review-12968483)" | | 7 | [MaintainX](https://www.g2.com/products/maintainx/reviews) | 4.8/5.0 (1,528 reviews) | AI-assisted maintenance procedure and asset knowledge capture | "[Helping Transform Maintenance from Reactive to Proactive](https://www.g2.com/survey_responses/maintainx-review-12996913)" | | 8 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Deskless workforce knowledge and compliance distribution | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 9 | [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5.0 (2,260 reviews) | Verified knowledge delivery inside daily workflows | "[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)" | | 10 | [ABB Electronic Work Instructions](https://www.g2.com/products/abb-electronic-work-instructions/reviews) | 4.4/5.0 (51 reviews) | Paperless shopfloor SOPs with 3D work instructions | "[ABB electronics instructions eliminated paperwork and made tasks easier](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12239242)" | ## G2 Grid® for Knowledge Management Software ![G2 Grid® for Knowledge Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/knowledge-management/grids.png?focus%5B%5D=3437&focus%5B%5D=280&focus%5B%5D=82623&focus%5B%5D=25675&focus%5B%5D=25671&focus%5B%5D=162357&focus%5B%5D=112031&focus%5B%5D=20433) Highlighted products: Slack, Confluence, Notion, ClickUp, NinjaOne, Scribe, MaintainX, and Connecteam. Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-management/grids.json?focus%5B%5D=slack&focus%5B%5D=confluence&focus%5B%5D=notion&focus%5B%5D=clickup&focus%5B%5D=ninjaone&focus%5B%5D=scribe&focus%5B%5D=maintainx&focus%5B%5D=connecteam) ## How Many Knowledge Management Software Products Does G2 Track? **Total Products under this Category:** 462 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Bettermode (+0.8%) - Among all products in this category, Bettermode recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank Knowledge Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 113,800+ Authentic Reviews - 462+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Knowledge Management Software Is Best for Your Use Case? - **Leader:** [Slack](https://www.g2.com/products/slack/reviews) - **Highest Performer:** [Hudu](https://www.g2.com/products/hudu/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [Notion](https://www.g2.com/products/notion/reviews) --- **Sponsored** ### Procedureflow Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1043&secure%5Bchosen_at%5D=2026-07-19T07%3A04%3A56Z&secure%5Bdisplayable_resource_id%5D=1043&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1043&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=1043&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fknowledge-management%3Fopen_modal_url%3D%252Fproducts%252Fepsilon3%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fknowledge-management%2526source%253Dcategory&secure%5Btoken%5D=49e58c29ea5d9e5b049566e9ca4b96a8740bd4f958b8825c2ae8edba07d40d38&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Knowledge Management Software Products in 2026? ### 1. [Coassemble](https://www.g2.com/products/coassemble/reviews) Think big, start small, learn fast—and make it fun. Everything you need to transform your training into short & spicy microlearning experiences. Upload a document, drop in an idea, and let Coassemble’s AI do the rest. Whether you're an L&D legend or don't know where to start...Coassemble is the fun, people-friendly, learner-centric, micro course builder you've been looking for to transform your knowledge ready for your workplace. Don't take our word for it. Come try it yourself! 🌶️ **Average Rating:** 4.6/5.0 **Total Reviews:** 166 **How Do G2 Users Rate Coassemble?** - **Q & A:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Coassemble?** - **Seller:** [Coassemble](https://www.g2.com/sellers/coassemble) - **Year Founded:** 2016 - **HQ Location:** Newcastle West, AU - **Twitter:** @coassemble (1,072 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18988805/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** E-Learning, Non-Profit Organization Management - **Company Size:** 57% Small-Business, 35% Mid-Market #### What Are Coassemble's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Customer Support (7 reviews) - Course Creation (5 reviews) - Content Quality (4 reviews) - Features (4 reviews) **Cons:** - Bug Issues (2 reviews) - Limitations (2 reviews) - Limited Customization (2 reviews) - Missing Features (2 reviews) - Slow Performance (2 reviews) ### What Do G2 Reviewers Say About Coassemble? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Coassemble, finding it intuitive and enjoyable for course creation. - Users rave about the **helpful and prompt customer support** of Coassemble, significantly enhancing their course creation experience. - Users find Coassemble's **user-friendly course creation tools** exceptional, making the process enjoyable and stress-free. - Users appreciate the **high-quality content creation tools** of Coassemble, making course development enjoyable and effective. - Users rave about Coassemble's **ease of use and intuitive features** , making course creation a seamless and enjoyable experience. **Cons:** - Users report encountering **bug issues** with Coassemble, citing difficulties with navigation, user permissions, and slow reporting processes. - Users feel the platform has **limited features** for large companies, causing challenges in reporting and user management. - Users desire **greater customization options** in Coassemble, feeling limited by the available features and workflows. - Users often highlight the **missing features** in Coassemble, which limits its effectiveness for larger organizations and diverse training needs. - Users experience **slow performance** with Coassemble, leading to frustrations with reporting and system overloads during course creation. #### What Are Recent G2 Reviews of Coassemble? **"[Coassemble makes my course creation easy and enjoyable with creativity and inspiration.](https://www.g2.com/survey_responses/coassemble-review-10940740)"** **Rating:** 4.5/5.0 stars *— Verified User in Professional Training & Coaching* [Read full review](https://www.g2.com/survey_responses/coassemble-review-10940740) --- **"[Coassemble Is Awesome!](https://www.g2.com/survey_responses/coassemble-review-10905623)"** **Rating:** 5.0/5.0 stars *— Cassandra J.* [Read full review](https://www.g2.com/survey_responses/coassemble-review-10905623) --- #### What Are G2 Users Discussing About Coassemble? - [What is Coassemble used for?](https://www.g2.com/discussions/what-is-coassemble-used-for) ### 2. [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. **Average Rating:** 4.5/5.0 **Total Reviews:** 103 **How Do G2 Users Rate Zendesk for Employee Service?** - **Q & A:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Zendesk for Employee Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 55% Mid-Market, 25% Small-Business #### What Are Zendesk for Employee Service's Pros and Cons? **Pros:** - Useful (10 reviews) - Time-Saving (9 reviews) - AI Technology (6 reviews) - Easy Integrations (6 reviews) - Integrations (6 reviews) **Cons:** - AI Limitations (3 reviews) - Limited Options (2 reviews) - Missing Features (2 reviews) - Slow Loading (2 reviews) - Access Issues (1 reviews) ### What Do G2 Reviewers Say About Zendesk for Employee Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **quick access to answers** from Unleash, enhancing collaboration and saving significant time. - Users find **time-saving efficiency** with Zendesk for Employee Service, streamlining communication and project management significantly. - Users value the **AI-powered search capabilities** of Zendesk for Employee Service, significantly enhancing support efficiency and collaboration. - Users appreciate the **easy integrations** of Zendesk for Employee Service, quickly getting up and running with excellent support. - Users appreciate the **smooth integration process** of Zendesk for Employee Service, enabling quick deployment and enhanced productivity. **Cons:** - Users find the **AI limitations** in Zendesk for Employee Service hinder effective discrepancy detection and transparency. - Users find the **limited options** in Zendesk for Employee Service restricts advanced functionality and customization. - Users find the **missing features** in Zendesk for Employee Service limit its functionality for more complex needs. - Users often face **slow loading** issues with Zendesk, requiring frequent refreshes to view updated tickets. - Users find the lack of a **mobile app** for Zendesk Employee Service makes accessing information on the go challenging. #### What Are Recent G2 Reviews of Zendesk for Employee Service? **"[Automated organized Employee service solution with Zendesk](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)"** **Rating:** 4.5/5.0 stars *— Aayush M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630) --- **"[A Game Changer for People Operations](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)"** **Rating:** 5.0/5.0 stars *— Megan J.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637) --- #### What Are G2 Users Discussing About Zendesk for Employee Service? - [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process) - [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk) - [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift) - [What Tymeshift used for?](https://www.g2.com/discussions/what-tymeshift-used-for) ### 3. [Hub](https://www.g2.com/products/pancentric-digital-hub/reviews) HUB is a people-focused intranet solution designed to enhance internal communication and employee engagement within organizations. This digital workplace platform creates a connected environment where employees feel valued and heard, moving away from traditional, cumbersome communication methods to foster a more vibrant company culture. HUB is specifically tailored for HR, Marketing, and Communications teams, providing an intuitive interface that simplifies knowledge management and promotes collaboration. 🎯Perfect for growing teams and Mid-Sized organisations, HUB serves as a comprehensive tool that can be easily customized to meet different business needs, such as employee intranets, client portals, and franchise networks. It effectively addresses common challenges faced by organizations, including information overload and ineffective communication channels. By offering a centralized platform for news updates, people directories, polls, and forms, HUB streamlines the flow of information, reduces email clutter, and encourages two-way feedback between teams and management, ultimately enhancing workplace communication. 💪HUB offers a robust set of features designed to meet the diverse needs of its users. These include one-click single sign-on, multi-site environments, custom branding, and user alerts. Organizations can create a tailored experience for their employees through content personalization and smart tagging, ensuring that the right content reaches the appropriate audience. Additionally, HUB provides over 20 management reports that track site usage and engagement levels, allowing organizations to assess the effectiveness of their intranet and gain valuable insights into employee interactions with the platform. 🌳A notable aspect of HUB is its commitment to sustainability. Operating on low-carbon servers powered by renewable energy, HUB partners with the reforestation charity One Tree Planted to plant 50 trees for every HUB sold. This initiative not only supports environmental sustainability but also contributes to community-based reforestation projects, making HUB an appealing choice for organizations that prioritize corporate social responsibility and wish to make a positive impact on the environment. 🚀With secure Google Cloud hosting, unlimited data storage, and award-winning customer support, HUB positions itself as a reliable partner for organizations seeking to maximize the long-term value of their intranet solution. By focusing on user engagement, sustainability, and effective communication, HUB stands out in its category, offering a comprehensive solution that meets the evolving needs of modern workplaces. **Average Rating:** 4.5/5.0 **Total Reviews:** 116 **How Do G2 Users Rate Hub?** - **Q & A:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Hub?** - **Seller:** [Pancentric Digital](https://www.g2.com/sellers/pancentric-digital) - **Company Website:** https://www.pancentric.com/ - **Year Founded:** 2003 - **HQ Location:** London, England - **Twitter:** @pancentric (2,220 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/130315/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** HR Manager - **Top Industries:** Insurance, Hospital & Health Care - **Company Size:** 75% Mid-Market, 15% Small-Business #### What Are Hub's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - Customer Support (11 reviews) - Features (8 reviews) - Customization (7 reviews) - Helpful (7 reviews) **Cons:** - Limited Customization (7 reviews) - Lack of Customization (4 reviews) - Limited Functionality (4 reviews) - Missing Features (4 reviews) - Lack of Features (3 reviews) ### What Do G2 Reviewers Say About Hub? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Hub, appreciating its intuitive layout and responsive support team. - Users commend the **excellent customer support** of Hub, noting quick responses and helpful resolutions for a smooth experience. - Users praise the **user-friendly platform** of Hub, highlighting its continuous evolution and excellent support from the team. - Users praise the **customization options** of Hub, enabling tailored solutions that suit evolving business needs effectively. - Users find HUB's **user-friendliness** exceptional, complemented by outstanding support and a range of engaging features. **Cons:** - Users find the **limited customization** options in Hub restrictive, affecting engagement and overall user satisfaction. - Users express a desire for greater **customization options** in Hub, particularly for visuals and templates. - Users find the **limited functionality** of HUB frustrating, especially regarding integrations and essential features like My Notes. - Users find the **missing features** in HUB limit functionality, suggesting improvements like scheduling options and a search function. - Users find a **lack of features** in Hub, wishing for improvements like dropdown linking and scheduling options. #### What Are Recent G2 Reviews of Hub? **"[Easy-to-Use One-Stop Hub for Policies, Updates, and Collaboration](https://www.g2.com/survey_responses/hub-review-12969705)"** **Rating:** 5.0/5.0 stars *— Natalie G.* [Read full review](https://www.g2.com/survey_responses/hub-review-12969705) --- **"[A True Central Communication Hub with Intuitive UI and Strong Support](https://www.g2.com/survey_responses/hub-review-12763307)"** **Rating:** 5.0/5.0 stars *— Carly C.* [Read full review](https://www.g2.com/survey_responses/hub-review-12763307) --- #### What Are G2 Users Discussing About Hub? - [What does Hub Intranet do?](https://www.g2.com/discussions/what-does-hub-intranet-do) - 1 comment - [What is my hub?](https://www.g2.com/discussions/what-is-my-hub) - [What are intranet softwares?](https://www.g2.com/discussions/what-are-intranet-softwares) - 1 comment - [What is an intranet hub?](https://www.g2.com/discussions/what-is-an-intranet-hub) - 1 comment ### 4. [Odoo Forums](https://www.g2.com/products/odoo-forums/reviews) Open source Stackoverflow & Quora alternative. **Average Rating:** 4.3/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Odoo Forums?** - **Q & A:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Odoo Forums?** - **Seller:** [Odoo](https://www.g2.com/sellers/odoo) - **Year Founded:** 2005 - **HQ Location:** Brussels, Belgium - **Twitter:** @Odoo (55,391 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/633558/ (8,467 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Accounting - **Company Size:** 47% Mid-Market, 47% Small-Business #### What Are Recent G2 Reviews of Odoo Forums? **"[A very complete software](https://www.g2.com/survey_responses/odoo-forums-review-9750194)"** **Rating:** 4.5/5.0 stars *— Ian R.* [Read full review](https://www.g2.com/survey_responses/odoo-forums-review-9750194) --- **"[Learn from the Odoo Forum and listen to the experts](https://www.g2.com/survey_responses/odoo-forums-review-9603303)"** **Rating:** 4.0/5.0 stars *— Diwakar T.* [Read full review](https://www.g2.com/survey_responses/odoo-forums-review-9603303) --- ### 5. [Unily](https://www.g2.com/products/unily/reviews) Reimagine the employee experience with Unily — the AI-powered platform defining the future of work. Recognized as a global Leader across top analyst reports, Unily helps enterprises boost productivity, accelerate organizational velocity, and connect every employee through intelligent alignment, engagement, and collaboration. **Average Rating:** 4.5/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Unily?** - **Q & A:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Unily?** - **Seller:** [Unily](https://www.g2.com/sellers/unily) - **Company Website:** https://www.unily.com/ - **Year Founded:** 2005 - **HQ Location:** London, GB - **Twitter:** @WeAreUnily (1,488 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/unily/ (306 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 58% Enterprise, 18% Mid-Market #### What Are Unily's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Customer Support (9 reviews) - Functionality (8 reviews) - Helpful (8 reviews) - Access Ease (7 reviews) **Cons:** - Lack of Customization (6 reviews) - Lack of Features (6 reviews) - Limited Customization (5 reviews) - Confusion (4 reviews) - Insufficient Information (4 reviews) ### What Do G2 Reviewers Say About Unily? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Unily, benefiting from straightforward navigation and accessible content management tools. - Users praise Unily for its **exceptional customer support** , ensuring effective platform setup and maintenance with ease. - Users admire the **robust functionality** of Unily, enabling targeted permissions and versatile content creation with ease. - Users highlight Unily's **exceptional customer support** and versatile platform, enhancing employee engagement and communication across teams. - Users appreciate the **accessibility and customizable permissions** of Unily, enhancing content sharing and engagement effectively. **Cons:** - Users find a **lack of customization** in Unily, limiting flexibility and complicating user experience and configurations. - Users note a **lack of features** in reporting capabilities, hindering detailed communication analytics and user engagement tracking. - Users find the **limited customization** options in Unily's widgets restrict flexibility, affecting overall user experience and design coherence. - Users report **confusion due to inconsistencies and complexity** in Unily's backend, impacting ease of use and functionality. - Users find Unily's **insufficient reporting capabilities** limiting, hindering effective tracking and engagement analytics for communications. #### What Are Recent G2 Reviews of Unily? **"[Unily's Robust Platform Enhances Content Creation & Customization with Exceptional Customer Service](https://www.g2.com/survey_responses/unily-review-11525394)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/unily-review-11525394) --- **"[Centralized Platform with Personalization, Needs Search Improvements](https://www.g2.com/survey_responses/unily-review-12132608)"** **Rating:** 5.0/5.0 stars *— Aakarsh B.* [Read full review](https://www.g2.com/survey_responses/unily-review-12132608) --- #### What Are G2 Users Discussing About Unily? - [How much does Unily cost?](https://www.g2.com/discussions/how-much-does-unily-cost) - [Where is Unily based?](https://www.g2.com/discussions/where-is-unily-based) - [What is intranet software?](https://www.g2.com/discussions/what-is-intranet-software) - [What does Unily do?](https://www.g2.com/discussions/what-does-unily-do) ### 6. [Knowby](https://www.g2.com/products/knowby/reviews) Capture Any Process. Guide Every Worker. Create and Share Any On-Screen or Manual Workflow by QR Code, Link or Embed in Minutes. Full Access Free 30-Day Trial with No Card. Auto-Translate 140+ languages. Minimise Downtime, Speed Up Onboarding and Keep SOPs and Work Instructions up to date. Particularly beneficial for training, onboarding, and everyday operational tasks, enabling teams to transform complex processes into easily digestible instructions. With its availability on both web and mobile platforms, Knowby Pro ensures that assistance is accessible anytime and anywhere, facilitating seamless collaboration and knowledge sharing among team members. Knowby offers four ways to capture work processes from the desk to the shop floor. Capture screen clicks, convert video to step-by-step guides quickly using AI, transform PDF docs into digital know-how or create SOPs from scratch. Targeted primarily at organizations seeking to enhance their training and operational efficiency, Knowby Pro caters to a wide range of industries, including technology, healthcare, and education. The software is designed for teams that require concise and effective communication of procedures, making it an essential resource for onboarding new employees, training staff on new tools, or providing ongoing support for existing processes. By utilizing Knowby Pro, organizations can streamline their training efforts, reduce the time spent on instruction, and improve overall productivity. One of the key features of Knowby Pro is its support for over 140 languages, which allows teams to create inclusive content that caters to diverse audiences. The integration of artificial intelligence enhances the content creation process by automatically generating instructions from video content, suggesting improvements, and providing translation services. This ensures that knowbys are not only accurate but also culturally relevant, as users can manually verify translations for quality assurance. Such capabilities make Knowby Pro a versatile tool for global teams, ensuring that all members can access and understand the necessary information. In addition, Knowby can capture valuable data and feedback from workers as they use instructions, and seamlessly integrate with other business systems. This creates a smooth flow of information across the organisation, strengthening decision-making, compliance, and continuous improvement while closing the gap between workers on the ground and the systems that guide their work. Knowby is grounded in Cognitive Load Theory, which emphasizes the importance of reducing mental effort during the learning process. Each step in a knowby is designed to present only the essential information, minimizing clutter and confusion. This intentional design makes instructions easier to follow and retain, which is particularly advantageous in fast-paced environments where clear communication is critical. By focusing on clarity and simplicity, Knowby helps organizations reduce errors and accelerate the learning curve for new processes or tools. Overall, Knowby stands out in the instructional design software category by offering a user-friendly interface, robust language support, and AI-driven features that enhance content creation. Its commitment to reducing cognitive load and improving communication makes it an invaluable asset for teams looking to optimize their training and operational workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 22 **Who Is the Company Behind Knowby?** - **Seller:** [Knowby](https://www.g2.com/sellers/knowby) - **Company Website:** https://www.knowby.co - **Year Founded:** 2019 - **HQ Location:** Sydney, AU - **LinkedIn® Page:** https://www.linkedin.com/company/knowby/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Small-Business, 14% Mid-Market #### What Are Knowby's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Instruction Creation (3 reviews) - Ease of Creation (2 reviews) - Ease of Understanding (2 reviews) - Easy Access (2 reviews) **Cons:** - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Knowby? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Knowby, enabling fast onboarding and efficient instruction sharing. - Users appreciate the **ease of creating instructions** with Knowby, benefiting from its intuitive and accessible platform. - Users highlight the **ease of creating content** with Knowby, making procedures straightforward and accessible for everyone. - Users value the **ease of understanding** in Knowby, simplifying how-to guides and streamlining staff onboarding. - Users value the **easy creation and sharing of guides** with Knowby, making instructions accessible to everyone. **Cons:** - Users find the absence of **auto capitalization** at the start of sentences a notable missing feature in Knowby. #### What Are Recent G2 Reviews of Knowby? **"[Easy-to-Use System with Proactive Support, Great Reporting, and Helpful AI Steps](https://www.g2.com/survey_responses/knowby-review-12916498)"** **Rating:** 4.5/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/knowby-review-12916498) --- **"[Effortless Setup, Instant Updates, and a Team That Listens](https://www.g2.com/survey_responses/knowby-review-12720010)"** **Rating:** 5.0/5.0 stars *— Verified User in Manufacturing* [Read full review](https://www.g2.com/survey_responses/knowby-review-12720010) --- ### 7. [Zingtree](https://www.g2.com/products/zingtree/reviews) Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs **Average Rating:** 4.6/5.0 **Total Reviews:** 98 **How Do G2 Users Rate Zingtree?** - **Q & A:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Zingtree?** - **Seller:** [Zingtree](https://www.g2.com/sellers/zingtree) - **Company Website:** https://zingtree.com - **Year Founded:** 2020 - **HQ Location:** Palo Alto, US - **Twitter:** @zingtree (251 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1093555 (43 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 46% Mid-Market, 27% Small-Business #### What Are Zingtree's Pros and Cons? **Pros:** - Ease of Use (59 reviews) - Intuitive (32 reviews) - Helpful (29 reviews) - Features (21 reviews) - Simple (21 reviews) **Cons:** - Missing Features (13 reviews) - Learning Curve (10 reviews) - Limited Options (9 reviews) - Limited Customization (8 reviews) - Reporting Issues (8 reviews) ### What Do G2 Reviewers Say About Zingtree? *AI-generated summary from verified user reviews* **Pros:** - Users find Zingtree to be **simple and easy to use** , significantly aiding their troubleshooting and response consistency. - Users find Zingtree **intuitive** , simplifying complex workflows and enhancing the efficiency of call center operations. - Users find Zingtree **incredibly helpful** for creating interactive decision trees that enhance customer support and efficiency. - Users praise the **versatile integration options** of Zingtree, enhancing workflow efficiency across various business processes. - Users love the **code-free design** of Zingtree, making it easy for non-coders to create effective workflows. **Cons:** - Users highlight the **missing features** in Zingtree, particularly regarding logic capabilities and AI functionality. - Users find the **learning curve challenging** , especially when navigating the back end and handling form data reports. - Users note the **limited options** for customization and shared content management, impacting usability across different markets. - Users find **limited customization** options in Zingtree, which restricts its adaptability for varied use cases. - Users find the **reporting issues** frustrating, as the analytics lack detail and clarity, making insights difficult to obtain. #### What Are Recent G2 Reviews of Zingtree? **"[Intuitive Decision Trees and Strong Integrations That Streamline Agent Workflows](https://www.g2.com/survey_responses/zingtree-review-12696956)"** **Rating:** 4.5/5.0 stars *— Matt C.* [Read full review](https://www.g2.com/survey_responses/zingtree-review-12696956) --- **"[Visual Tree Builder Makes Troubleshooting Flows Fast and Clickable](https://www.g2.com/survey_responses/zingtree-review-13094793)"** **Rating:** 5.0/5.0 stars *— Tymian M.* [Read full review](https://www.g2.com/survey_responses/zingtree-review-13094793) --- ### 8. [Quilt](https://www.g2.com/products/quilt-app/reviews) Quilt is building knowledge assistants for GTM teams. Our knowledge platform provides a comprehensive view of your organization’s data, allowing content to stay up-to-date without manual maintenance. Our knowledge assistants are available anywhere, from RFPs to Slack to live customer conversations. Solutions and GTM teams at Rubrik, Webflow, Watershed, Ashby, CaptivateIQ, Handle, Decagon, Kumo.ai, and more trust Quilt to empower their work. - Quilt is saving solutions teams thousands of hours a year by automating Q&A and response generation - Quilt has seamless integration with your tools (Google Suite, Confluence, Notion, Zoom) and keeps your knowledge up-to-date without needing manual maintenance - Quilt allows for same-day turnaround of RFPs and security questionnaires with a fully automated first pass - Strong data security (SOC 2 Type II compliant, TLS 1.2/1.3, AES-256 at-rest and in-transit encryption, data isolation for each customer) Quilt is headquartered in San Francisco and backed by Sequoia Capital. Request a demo at https://quilt.app to get started. **Average Rating:** 4.9/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Quilt?** - **Q & A:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Quilt?** - **Seller:** [Quilt](https://www.g2.com/sellers/quilt-910b0033-8d44-4e05-8da8-bb6d5fdd7dc2) - **Year Founded:** 2023 - **HQ Location:** San Francisco, USA - **LinkedIn® Page:** https://www.linkedin.com/company/quiltapp/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 50% Mid-Market, 25% Enterprise #### What Are Quilt's Pros and Cons? **Pros:** - Speed (4 reviews) - Time-saving (4 reviews) - Fast Response (3 reviews) - Helpful (3 reviews) - Accuracy (2 reviews) **Cons:** - Limitations (2 reviews) - Limited Functionality (2 reviews) - Missing Features (2 reviews) - Access Limitations (1 reviews) - Editing Issues (1 reviews) ### What Do G2 Reviewers Say About Quilt? *AI-generated summary from verified user reviews* **Pros:** - Users find that Quilt significantly improves **response speed** , allowing them to focus on more critical tasks with ease. - Users appreciate the **time-saving benefits** of Quilt, allowing them to focus more on customer engagement and impactful tasks. - Users value the **fast response** time of Quilt, enabling quick answers and expedited RFP completion. - Users praise Quilt for its **time-saving capabilities** in completing complex RFPs efficiently and effectively. - Users find Quilt’s **technical accuracy** in responses significantly enhances efficiency and effectiveness in handling RFPs. **Cons:** - Users note some **limitations in multi-language capabilities** and desire broader file format support for better compatibility. - Users wish for **expanded functionality** in Quilt, particularly in supporting various file formats and enterprise features. - Users note the **missing features** in Quilt, particularly the lack of support for various file formats and reporting tools. - Users note **access limitations** in Quilt's multi-language capabilities and compatibility with Google Docs, hindering usability. - Users find **editing issues** with Quilt, including funky edit histories and inflexible formatting, affecting usability. #### What Are Recent G2 Reviews of Quilt? **"[Excellent solution for RFPs, security questionnaires, and cross-functional KB uses](https://www.g2.com/survey_responses/quilt-review-10063186)"** **Rating:** 5.0/5.0 stars *— Scott S.* [Read full review](https://www.g2.com/survey_responses/quilt-review-10063186) --- **"[Less time in spreadsheets, more time for work that moves deals forward.](https://www.g2.com/survey_responses/quilt-review-10053200)"** **Rating:** 5.0/5.0 stars *— Chapman S.* [Read full review](https://www.g2.com/survey_responses/quilt-review-10053200) --- ### 9. [Market Logic](https://www.g2.com/products/market-logic/reviews) DeepSights by Market Logic Software is an enterprise AI-powered market intelligence and consumer insights platform that transforms organizational knowledge into trusted intelligence that supports faster, more confident business decisions. It provides a single source of truth for market and consumer insights, enabling organizations to connect data, reduce duplication of research, and make decisions with clarity. Purpose-built AI, always-on agents, and deep integrations help insights, marketing, product, and innovation teams continuously surface what matters, anticipate market change, and act with confidence. More than 100 of the world's leading brands - including Mars, Novartis, eBay, Colgate-Palmolive, Philips, Tesco, Vodafone, and REWE - rely on DeepSights, with over 100,000 business users globally. The platform represents a shift from passive insights management to active intelligence — continuously generated, AI-powered market and consumer insights delivered in real time. Rather than relying on static reports, DeepSights connects data, detects signals, and surfaces relevant insights to support proactive, evidence-based decision-making across teams. DeepSights brings together five connected solutions on a shared foundation for trusted, scalable intelligence, powered by agentic AI. DeepSights Explore enables instant search and discovery of trusted insights across internal research, syndicated sources, and news. DeepSights Radar continuously monitors markets and competitors to detect emerging developments and early warning signals, powering continuous market and competitive intelligence. DeepSights Personas enables teams to test ideas at scale with AI-powered personas and synthetic research, including AI-moderated interviews and synthetic panels built from a company’s own data. DeepSights Innovate identifies whitespace opportunities and accelerates concept development with AI agents. DeepSights Research manages the full research lifecycle while ensuring transparency, compliance, and knowledge reuse. Together, these capabilities form a unified platform for market intelligence, competitive intelligence, and insights management. Unlike generic AI tools, DeepSights is purpose-built for market research, competitive intelligence, and insights workflows, with agentic AI for insights at its core. The platform evaluates relevance, authority, and recency to ground every answer in trusted data and reduce hallucination risk. AI agents work alongside human experts to continuously discover, analyze, and surface intelligence — delivering accurate, source-grounded answers at the speed insights teams need to operate at scale. Market Logic has been named a Visionary in the 2026 Gartner® Magic Quadrant™ for Competitive and Market Intelligence Platforms, included in The Forrester Market and Competitive Intelligence Platforms Landscape, Q1 2026, and recognized in G2’s 2026 Top 50 German Software Companies. DeepSights is a G2 Leader in Enterprise Market Intelligence and Enterprise Knowledge Base categories. A 2025 Forrester Total Economic Impact™ study found DeepSights delivered a 411% return on investment over three years, highlighting reduced research costs, faster time to insights, and a stronger strategic role for insights in business decision-making. DeepSights is enterprise-grade and built for security and compliance. The platform is ISO/IEC 27001 certified, aligned with GDPR and the EU AI Act, and does not use customer data to train external AI models. With SSO, granular access control, and flexible deployment options, organizations retain full control over how insights are accessed, shared, and governed. Trusted by global enterprises across consumer goods, healthcare, retail, and financial services, DeepSights enables organizations to move from fragmented data to a connected, always-on system for market and consumer intelligence. **Average Rating:** 4.3/5.0 **Total Reviews:** 43 **Who Is the Company Behind Market Logic?** - **Seller:** [Market Logic Software](https://www.g2.com/sellers/market-logic-software) - **Company Website:** https://www.marketlogicsoftware.com - **Year Founded:** 2006 - **HQ Location:** Berlin, Germany - **Twitter:** @market_logic (588 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/market-logic-software/ (173 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods - **Company Size:** 79% Enterprise, 12% Mid-Market #### What Are Market Logic's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Insights (12 reviews) - Customer Support (8 reviews) - Knowledge Accessibility (8 reviews) - Helpful (7 reviews) **Cons:** - Search Functionality Issues (6 reviews) - Search Limitations (5 reviews) - Inefficiency (4 reviews) - Slow Performance (4 reviews) - Difficult Navigation (3 reviews) ### What Do G2 Reviewers Say About Market Logic? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Market Logic, finding it intuitive and efficient for accessing insights and reports. - Users value the **transformative accessibility of insights** through Market Logic, enhancing information sharing across the organization. - Users value the **responsive customer support** from Market Logic, ensuring quick assistance and effective communication. - Users appreciate the **knowledge accessibility** provided by Market Logic, particularly with customizable Knowledge Zones and tools like Deepsights. - Users value the **time-saving insights** Market Logic provides, allowing teams to easily access and share information. **Cons:** - Users experience **search functionality issues** , leading to difficulties in finding necessary information and reports efficiently. - Users find **search limitations** frustrating, as reports are often difficult to locate despite previous uploads. - Users find the **inefficiency** in document upload and image handling to be frustrating and time-consuming. - Users experience **slow performance** when searching, often needing more accuracy and speed to find vital information quickly. - Users find **difficult navigation** frustrating, as the back arrow often redirects them to the home page instead of previous searches. #### What Are Recent G2 Reviews of Market Logic? **"[Powerful Research Tool, Could Benefit From Minor UI and Source Refinements](https://www.g2.com/survey_responses/market-logic-review-12700073)"** **Rating:** 4.5/5.0 stars *— Justin M.* [Read full review](https://www.g2.com/survey_responses/market-logic-review-12700073) --- **"[Responsive Support and Dedicated CSM Make a Confident Experience](https://www.g2.com/survey_responses/market-logic-review-12921113)"** **Rating:** 4.0/5.0 stars *— Travis V.* [Read full review](https://www.g2.com/survey_responses/market-logic-review-12921113) --- #### What Are G2 Users Discussing About Market Logic? - [What is Market Logic Software used for?](https://www.g2.com/discussions/what-is-market-logic-software-used-for) ### 10. [ChatDOC](https://www.g2.com/products/chatdoc/reviews) Chat with documents. Get instant answers with cited sources. **Average Rating:** 4.4/5.0 **Total Reviews:** 27 **How Do G2 Users Rate ChatDOC?** - **Q & A:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind ChatDOC?** - **Seller:** [ChatDOC](https://www.g2.com/sellers/chatdoc) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/chatdoc-ai/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 54% Small-Business, 32% Mid-Market #### What Are Recent G2 Reviews of ChatDOC? **"[accurate and detailed information](https://www.g2.com/survey_responses/chatdoc-review-9606745)"** **Rating:** 4.5/5.0 stars *— Bruno A.* [Read full review](https://www.g2.com/survey_responses/chatdoc-review-9606745) --- **"[Awesome AI tool to analyze PDF](https://www.g2.com/survey_responses/chatdoc-review-9555887)"** **Rating:** 4.0/5.0 stars *— Sagar R.* [Read full review](https://www.g2.com/survey_responses/chatdoc-review-9555887) --- ### 11. [xTiles](https://www.g2.com/products/xtiles/reviews) Create an infinite canvas where cards resemble a neatly organized collection of inter-related ideas, like sticking notes. They serve as units of thoughts with clear borders, displayed on a squeaky-clean white canvas. We betted on clear-cut and intuitive functions to preclude the document from becoming messy as the number of cards augments. They include drag'n'drops; deep dive; tabs within a document; embedded pictures, videos, and links; sub-pages and notes. Get a well-organized, easy-to-navigate space. **Average Rating:** 5.0/5.0 **Total Reviews:** 10 **How Do G2 Users Rate xTiles?** - **Q & A:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind xTiles?** - **Seller:** [xtiles.app](https://www.g2.com/sellers/xtiles-app) - **Year Founded:** 2021 - **HQ Location:** Wilmington, Delaware - **Twitter:** @xTilesHQ (953 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xtiles/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 64% Small-Business, 36% Mid-Market #### What Are Recent G2 Reviews of xTiles? **"[Soulmate in a world of productivity](https://www.g2.com/survey_responses/xtiles-review-8495572)"** **Rating:** 5.0/5.0 stars *— Anastasia B.* [Read full review](https://www.g2.com/survey_responses/xtiles-review-8495572) --- **"[I plan, consolidate, and present my study materials in xTiles](https://www.g2.com/survey_responses/xtiles-review-7099728)"** **Rating:** 5.0/5.0 stars *— Valerie T.* [Read full review](https://www.g2.com/survey_responses/xtiles-review-7099728) --- #### What Are G2 Users Discussing About xTiles? - [What is xTiles used for?](https://www.g2.com/discussions/what-is-xtiles-used-for) - 1 comment ### 12. [Axero](https://www.g2.com/products/axero/reviews) Axero is a modern intranet and digital workplace platform that brings your people, content, and communication into one searchable, branded hub. Built for mid-size and enterprise companies, Axero is where HR leaders, internal communications teams, and IT administrators bring everything together — so employees can find information, collaborate on projects, and stay connected to what's happening across the company, no matter where they work. Key features and capabilities include: - Intranet & communication hub — Company news, announcements, and updates in one place, where every employee can actually see them - Knowledge management — Organized document libraries and wikis so nothing gets buried and information stays current - Team collaboration — Workspaces, task management, and project tools that keep teams moving without the back-and-forth - Tool consolidation — A native form builder, newsletter manager, and LMS mean fewer tools to juggle. And with Axero App Manager, teams can build and deploy custom tools right inside the platform - People directory & profiles — Find the right person fast with employee search and org charts that actually reflect how the company is structured - Integrations — Connects with SharePoint, Microsoft 365, Google Workspace, Slack, and more so teams aren't starting from scratch Axero works for everyone — from employees who want drag-and-drop tools, to developers who want REST APIs, CSS overrides, webhooks, and full control through Axero App Manager. The result is an intranet that looks like your brand and works the way your people do. Available in the cloud or on-premise, with role-based permissions and SSO support. And when you work with Axero, you get more than software — you get a dedicated client success team that's with you through implementation, adoption, and everything after. **Average Rating:** 4.3/5.0 **Total Reviews:** 99 **How Do G2 Users Rate Axero?** - **Q & A:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Axero?** - **Seller:** [Axero Solutions, LLC](https://www.g2.com/sellers/axero-solutions-llc) - **Company Website:** https://axerosolutions.com - **Year Founded:** 2008 - **HQ Location:** New York, NY - **Twitter:** @AxeroSolutions (417 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/217396/ (49 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 55% Mid-Market, 24% Small-Business #### What Are Axero's Pros and Cons? **Pros:** - Ease of Use (27 reviews) - Customer Support (16 reviews) - Customization Flexibility (10 reviews) - Easy Setup (10 reviews) - Features (10 reviews) **Cons:** - Learning Curve (6 reviews) - Missing Features (6 reviews) - Not Intuitive (5 reviews) - Confusion (4 reviews) - Inefficient Searching (4 reviews) ### What Do G2 Reviewers Say About Axero? *AI-generated summary from verified user reviews* **Pros:** - Users find Axero to be **intuitive and easy to use** , promoting quick adoption among internal teams. - Users praise Axero's **timely and top-notch customer support** , consistently meeting needs and enhancing user experience. - Users praise the **customization flexibility** of Axero, allowing tailored intranet solutions to meet specific organization needs. - Users enjoy the **easy setup** of Axero, facilitating quick configuration and seamless integration with external services. - Users value Axero for its **flexibility and comprehensive features** , making knowledge sharing seamless in larger organizations. **Cons:** - Users find the **learning curve steep** with Axero, making it challenging to effectively utilize its features initially. - Users note **missing functionalities** in Axero, including promised features and tracking capabilities, affecting overall satisfaction. - Users find Axero **not intuitive** , struggling with complex settings and limited functionality for customization and scheduling changes. - Users find the **overwhelming options** in Axero can complicate the initial setup and content management process. - Users find **inefficient searching** in Axero, struggling to locate options and content effectively. #### What Are Recent G2 Reviews of Axero? **"[Constant Improvements, Great Uptime, and Attentive Support](https://www.g2.com/survey_responses/axero-review-12240765)"** **Rating:** 5.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/axero-review-12240765) --- **"[Great Intranet Solution with Stellar Support](https://www.g2.com/survey_responses/axero-review-10872106)"** **Rating:** 4.5/5.0 stars *— Jade M.* [Read full review](https://www.g2.com/survey_responses/axero-review-10872106) --- #### What Are G2 Users Discussing About Axero? - [What is Axero used for?](https://www.g2.com/discussions/what-is-axero-used-for) ### 13. [REWO](https://www.g2.com/products/rewo/reviews) REWO is a plug & play end-to-end video SOP platform that transfers knowledge up to 12x faster than traditional documentation methods. REWO drastically improves capturing, visualizing and communicating knowledge to anyone within the company’s ecosystem. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **Who Is the Company Behind REWO?** - **Seller:** [VIAR](https://www.g2.com/sellers/viar) - **Year Founded:** 2015 - **HQ Location:** Celje, SI - **Twitter:** @weareviar (3,627 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/viar/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive - **Company Size:** 58% Mid-Market, 33% Enterprise #### What Are Recent G2 Reviews of REWO? **"[Fantastic and Usefull -"REWO"](https://www.g2.com/survey_responses/rewo-review-7599351)"** **Rating:** 5.0/5.0 stars *— Rajalakshmi S.* [Read full review](https://www.g2.com/survey_responses/rewo-review-7599351) --- **"[A considered approach to AR which builds upon what came before](https://www.g2.com/survey_responses/rewo-review-7590222)"** **Rating:** 4.5/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/rewo-review-7590222) --- #### What Are G2 Users Discussing About REWO? - [What is REWO used for?](https://www.g2.com/discussions/what-is-rewo-used-for) ### 14. [ClickLearn](https://www.g2.com/products/clicklearn/reviews) ClickLearn is the market leading solution for creating easy user instructions, e-learning and process videos for business software. ClickLearn will automate writing your business-critical walk-throughs, saving you 80% of the time you now spend creating them manually in Dynamics 365 F&O/CE/BC, Salesforce, Oracle, IFS, Acumatica, SAP and most of your other business systems. The ClickLearn solution produces your walk-throughs in eight different formats from a single source, including written documentation, hands-on-labs, videos with automated effects and voice over. On top of that ClickLearn has a User Experience Panel that guides the users within the live system. Simply record your work process in your business systems. With one click, ClickLearn produces your walk-throughs in all formats and in more than 45 languages and 135 dialects. It creates a complete e-learning portal with full tracking and scoring and upgrades your work instructions as you upgrade your business system with no manual effort on your part. Learn more and get a free trial or sign up for an informative webinar at: https://clicklearn.com/ **Average Rating:** 4.5/5.0 **Total Reviews:** 40 **Who Is the Company Behind ClickLearn?** - **Seller:** [ClickLearn](https://www.g2.com/sellers/clicklearn) - **Year Founded:** 2009 - **HQ Location:** Copenhagen K, DK - **Twitter:** @ClickLearn (505 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clicklearn/ (86 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Enterprise, 40% Mid-Market #### What Are ClickLearn's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Efficiency (4 reviews) - Easy Creation (3 reviews) - Training (3 reviews) - Customer Support (2 reviews) **Cons:** - Audio Issues (2 reviews) - Editor Issues (2 reviews) - Limited Editing (2 reviews) - Bug Issues (1 reviews) - Compatibility Issues (1 reviews) ### What Do G2 Reviewers Say About ClickLearn? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of ClickLearn, facilitating seamless documentation and training for clients and employees. - Users appreciate the **efficiency** of ClickLearn, simplifying documentation and training, saving time and enhancing productivity. - Users value the **easy creation** of documentation in ClickLearn, enhancing training efficiency and client accessibility significantly. - Users love the **step-by-step training capability** of ClickLearn, enhancing learning and easing the training process. - Users praise the **responsive customer support** of ClickLearn, which significantly aids in overcoming challenges efficiently. **Cons:** - Users face **audio issues** with ClickLearn, including voice cutouts and lost recordings, leading to repeated efforts. - Users find the **editing limitations in ClickLearn** frustrating, requiring re-records for mistakes instead of efficient edits. - Users express frustration with the **limited editing** capabilities in ClickLearn, often needing to re-record for mistakes. - Users frequently face **bug issues** with ClickLearn, leading to deleted recordings and repeated efforts. - Users find **compatibility issues** with ClickLearn frustrating, especially when using older versions and less powerful laptops. #### What Are Recent G2 Reviews of ClickLearn? **"[Excellent and easy to use](https://www.g2.com/survey_responses/clicklearn-review-10492344)"** **Rating:** 5.0/5.0 stars *— Tony R.* [Read full review](https://www.g2.com/survey_responses/clicklearn-review-10492344) --- **"[Extremely useful and powerful software](https://www.g2.com/survey_responses/clicklearn-review-9699648)"** **Rating:** 5.0/5.0 stars *— Nico M.* [Read full review](https://www.g2.com/survey_responses/clicklearn-review-9699648) --- #### What Are G2 Users Discussing About ClickLearn? - [What is ClickLearn used for?](https://www.g2.com/discussions/what-is-clicklearn-used-for) ### 15. [FuseBase](https://www.g2.com/products/fusebase/reviews) FUSEBASE: AI-NATIVE CLIENT PORTAL AND CLIENT COLLABORATION PLATFORM FOR CLIENT-FACING TEAMS Your clients already have AI. They can complete more routine work themselves, faster and cheaper than before. That changes what they value from agencies, consultants, professional services firms, sales teams, customer success teams, support teams, RevOps, onboarding, implementation, and operations teams. FuseBase helps client-facing businesses move from legacy portals, scattered tools, and manual service delivery to AI-native client operations: a governed operating model where client work becomes visible, repeatable, easier to deliver, and easier to productize under your own brand. Use FuseBase to improve delivery, increase client stickiness, and turn expertise into recurring revenue. WHAT FUSEBASE HELPS YOU DO: - Run branded client portals, onboarding hubs, deal rooms, partner workspaces, knowledge bases, approvals, and secure client collaboration in one environment. - Give clients clear status, next steps, files, deliverables, and approvals without exposing your internal back office. - Standardize repeatable client workflows across sales, onboarding, implementation, support, customer success, operations, and professional services. - Turn proven workflows into reusable client systems, portal modules, workflow packs, client-facing apps, paid modules, and white-labeled solutions under your brand. - Keep existing tools where they work while standardizing the client-facing foundation with roles, permissions, secure files, dashboards, integrations, and AI-assisted operations. WHAT SETS FUSEBASE APART: Traditional client portals store information. PM tools organize internal work. Automation tools connect predefined steps. Generic AI builders create apps. FuseBase is built for the trust boundary of client-facing work: internal control, external simplicity, secure permissions, approvals, workflow state, client accounts, branded environments, and human-approved AI-assisted execution. Clients get simplicity. Your team gets control. FuseBase handles the foundation in between. Since 2014, FuseBase has helped teams adapt through shifts in collaboration, portals, AI, and client-facing apps. Today, FuseBase gives client-facing businesses a foundation to operate, productize, and grow in the AI-native era. **Average Rating:** 4.7/5.0 **Total Reviews:** 103 **How Do G2 Users Rate FuseBase?** - **Q & A:** 9.5/10 (Category avg: 8.6/10) **Who Is the Company Behind FuseBase?** - **Seller:** [Nimbus Web Inc](https://www.g2.com/sellers/nimbus-web-inc) - **Year Founded:** 2014 - **HQ Location:** Cleveland, ohio - **Twitter:** @nimbuswebinc (2,791 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nimbus-web-inc/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 82% Small-Business, 15% Mid-Market #### What Are FuseBase's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Organization (20 reviews) - Team Collaboration (20 reviews) - Centralization (18 reviews) - Client Management (17 reviews) **Cons:** - Learning Curve (4 reviews) - Software Bugs (4 reviews) - Integration Issues (3 reviews) - Missing Features (3 reviews) - Performance Issues (3 reviews) ### What Do G2 Reviewers Say About FuseBase? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of FuseBase, which streamlines client interactions and project management in one platform. - Users value the **effective organization** capabilities of FuseBase, enhancing collaboration and streamlining workflows for client interactions. - Users appreciate the **team collaboration features** of FuseBase, enhancing workflow and fostering strong client relationships. - Users value the **centralization** in FuseBase, which simplifies client onboarding and enhances project management efficiency. - Users appreciate the **convenient client management** features of FuseBase, enhancing project workflows and relationships effortlessly. **Cons:** - Users find the **learning curve challenging** with FuseBase, as discovering new features takes time despite its overall simplicity. - Users experience **occasional software bugs** that can affect reliability and speed, complicating their overall experience with FuseBase. - Users find **integration issues** problematic, as more connections with specific tools are needed for improved workflows. - Users desire **more templates and advanced features** in FuseBase, finding it clunky for complex document formatting. - Users report **performance issues** with FuseBase, highlighting slow updates and speed concerns that hinder usability. #### What Are Recent G2 Reviews of FuseBase? **"[One place for internal and external communications](https://www.g2.com/survey_responses/fusebase-review-11723501)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/fusebase-review-11723501) --- **"[Customize Client Portal for Agencies](https://www.g2.com/survey_responses/fusebase-review-11701313)"** **Rating:** 5.0/5.0 stars *— Patrick J.* [Read full review](https://www.g2.com/survey_responses/fusebase-review-11701313) --- #### What Are G2 Users Discussing About FuseBase? - [Is Nimbus notes free?](https://www.g2.com/discussions/is-nimbus-notes-free) - 1 comment - [How do I use Nimbus notes?](https://www.g2.com/discussions/how-do-i-use-nimbus-notes) - 2 comments - [Does Nimbus Note Support markdown?](https://www.g2.com/discussions/does-nimbus-note-support-markdown) - 3 comments - [Is Nimbus Note good?](https://www.g2.com/discussions/is-nimbus-note-good) - 3 comments, 1 upvote ### 16. [Ocasta](https://www.g2.com/products/ocasta/reviews) Ocasta is a modular frontline operations platform for multi-site businesses that need operational communications, task management, knowledge management, learning, inspections, checklists, observations, coaching, and new starter onboarding in one connected system. Ocasta gives frontline teams the knowledge and insight they need to improve performance in every moment. From retail and hospitality to fitness, leisure, contact centres, and other frontline environments, Ocasta replaces daily guesswork with clear, confident action. Frontline teams know what is changing, what needs doing, how to do it, and when to act — no manager relay required. Ocasta brings operational comms, task management, knowledge, learning, inspections, checklists, observations, coaching, and new starter onboarding into one connected platform. HQ gets real-time visibility into what is happening across the frontline, while teams get the answers and actions they need on web and native apps, whether they use corporate or personal devices. Too many frontline comms are treated like updates to read, when they are really tasks in disguise. A process change, product update, standards check, or site issue is not useful until someone notices it, understands it, and acts on it. Ocasta pairs comms with task management so every important message can become measurable action. That means less time hunting through old documents, waiting for answers, or relying on managers to cascade information. Instead, frontline teams feel capable, confident, and in control. Ocasta customers have seen outcomes including 98% team engagement, faster onboarding, and fewer operational issues. Ocasta is modular, so you can start where the need is greatest. While many frontline platforms push teams towards broad, fixed packages, Ocasta lets you choose the hubs that solve your most urgent challenges first, then add more when the time is right. That makes Ocasta a better-value way to build your frontline operations platform. You get one connected system without paying for features your teams are not ready to use. Start with the biggest source of guesswork in your operation, prove the impact, and build from there. Ocasta is made up of five hubs, each focused on turning everyday moments into better performance. Comms & Task Management: Know what’s changing. Get it done. Comms & Task Management is the home for one-off operational action. It brings targeted comms and task management together, so important updates do not stop at “read and understood”. They become clear actions people can complete, track, and measure. Use Comms & tasks for process changes, urgent updates, campaign launches, product information, store actions, compliance reminders, internal calendars, corporate podcasts, recognition, sales incentives, kudos, and instant push alerts. Messages reach the right people directly, without depending on managers to interpret, filter, or relay them. For HQ, that means visibility into who has seen, understood, and acted. For frontline teams, it means less noise and more clarity about what matters now. Knowledge & Learning: Know more. Do more. Knowledge & Learning gives frontline teams one source of truth. Searchable knowledge, instantly editable content, microlearning courses, and knowledge checks make it easier for people to find answers, learn fast, and stay sharp during the moments that matter. Instead of relying on old PDFs, shared drives, or repeated questions in group chats, teams can search for the latest answer and act with confidence. When knowledge changes, HQ can update it quickly, so people are not left guessing with out-of-date information. Knowledge also reinforces learning in the flow of work. Short, focused courses and knowledge checks keep teams confident without pulling them away from the job for too long. Inspections & Checklists: Know what’s working. Fix what isn’t. Inspections & Checklists turns site visits, audits, standards checks, daily checklists, and scheduled reviews into consistent insight. Teams can spot patterns, track performance, and fix issues before they become bigger problems. Use Inspections for retail store visits, loss prevention checks, learning and development visits, compliance reviews, daily opening and closing checks, service standards, safety checks, and operational audits. Managers can complete structured reviews, capture what they see, and create follow-up tasks when something needs fixing. That gives HQ a clearer view of standards across locations. Instead of relying on anecdotal feedback, inconsistent spreadsheets, or delayed reports, teams can see what is working, what is slipping, and where support is needed. Observations & Coaching: Know the gaps. Coach the moment. Observations & Coaching gives managers a clear way to observe behaviour, identify skill gaps, coach in the moment, and turn follow-up actions into progress. It shows where training is needed, not where people are assumed to need support. Use Coaching when managers need to compare real frontline behaviour against the ideal customer journey, service standard, sales process, or operational routine. They can observe what happens on the floor, give feedback, and create direct actions that move people forward. That makes coaching more consistent and practical. Teams get support based on real moments, while HQ gets a live view of training needs across the business. New Starter: Less unknowns. Less no-shows. New Starter gives new hires the knowledge, confidence, and connection they need before day one. Welcome content, site details, key information, and early engagement reduce uncertainty and help people arrive ready to start. New starters can see what to expect, where to go, who they will meet, and what they need to know before they walk through the door. That early connection matters, especially in frontline roles where uncertainty can quickly lead to no-shows. With New starters, onboarding starts before the first shift. People feel more prepared, managers spend less time repeating the basics, and new hires have a stronger reason to turn up and stay. Choose Ocasta because Ocasta is for organisations with large frontline teams, distributed locations, and operational standards that need to be understood and acted on every day. Our ideal customers are multi-site businesses in retail, hospitality, fitness, leisure, contact centres, and other frontline environments where head office needs to reach teams quickly, managers need clearer visibility, and employees need answers in the moment. Ocasta is especially valuable for operations leaders, retail operations teams, field managers, learning and development teams, internal communications teams, HR and people teams, compliance teams, and customer experience leaders who need to improve performance without adding more noise to the frontline. Teams choose Ocasta when they need to turn operational comms into tracked action, give frontline teams one trusted place to find answers, replace spreadsheets and inconsistent site visit forms with structured inspections, see real training needs through observations and coaching, reduce first-day uncertainty and new starter no-shows, give HQ real-time insight into what is happening across locations, and improve frontline performance without relying on manager cascade. Unlike many frontline platforms that push teams towards broad, fixed packages, Ocasta is modular. Our five hubs work together as one connected frontline operations platform, but you do not have to buy everything at once. That makes Ocasta a better-value choice for organisations that want to solve their biggest frontline challenge first. Start with Comms & Task Management to turn operational updates into action. Add Knowledge & Learning when teams need faster answers. Bring in Inspections & Checklists, Observations & Coaching, or New Starter when you are ready to improve standards, skills, and onboarding. You only invest in the hubs your teams are ready to use, while keeping a clear path to a more connected frontline operation over time. For frontline employees, Ocasta means less guesswork and faster answers. For managers, it means clearer priorities and fewer repeated questions. For HQ, it means live insight into whether the right work is happening in the right places. Together, these hubs give frontline teams the tools and know-how to perform at their best — and give HQ the insight to stop guessing and start knowing. **Average Rating:** 4.7/5.0 **Total Reviews:** 32 **How Do G2 Users Rate Ocasta?** - **Q & A:** 7.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Ocasta?** - **Seller:** [Ocasta](https://www.g2.com/sellers/ocasta) - **Year Founded:** 2011 - **HQ Location:** Brighton, United Kingdom - **Twitter:** @ocastahq (963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ocasta/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 74% Enterprise, 12% Mid-Market #### What Are Ocasta's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Customer Support (3 reviews) - Platform Usability (2 reviews) - Simple (2 reviews) - User Interface (2 reviews) **Cons:** - Connectivity Issues (1 reviews) - Inadequate Reporting (1 reviews) - Organizational Challenges (1 reviews) - Reporting Issues (1 reviews) ### What Do G2 Reviewers Say About Ocasta? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Ocasta, which significantly enhances workflow and engagement in evaluations. - Users commend Ocasta for its **exceptional customer support** , enhancing usability and ensuring a smooth setup process. - Users value the **usability of Ocasta's web and mobile platforms** , enhancing real-time communication with front-line teams. - Users find Ocasta **simple and easy to use** , appreciating its unique design and excellent customer support. - Users appreciate the **user-friendly interface** of Ocasta, which enhances workflow and enables instant reviews and reporting. **Cons:** - Users highlight **connectivity issues** as a challenge, affecting the full utilization of Ocasta's real-time features. - Users feel the **inadequate reporting** limits their ability to gain a comprehensive overview of business performance. - Users face a **challenge in keeping up with developments** on Ocasta, impacting their implementation experience. - Users express a need for a **broader reporting overview** , but appreciate Ocasta's efforts to address this issue. #### What Are Recent G2 Reviews of Ocasta? **"[Brilliant Experience so far](https://www.g2.com/survey_responses/ocasta-review-11667341)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/ocasta-review-11667341) --- **"[Ocasta Review for real-time observations, store visits, and retail audits.](https://www.g2.com/survey_responses/ocasta-review-10392263)"** **Rating:** 5.0/5.0 stars *— Marvellous C.* [Read full review](https://www.g2.com/survey_responses/ocasta-review-10392263) --- #### What Are G2 Users Discussing About Ocasta? - [What is Ocasta Engage used for?](https://www.g2.com/discussions/what-is-ocasta-engage-used-for) - 1 comment, 1 upvote - [What is Ocasta Review used for?](https://www.g2.com/discussions/what-is-ocasta-review-used-for) ### 17. [Apache Answer](https://www.g2.com/products/apache-answer/reviews) Apache Answer is a scalable, open-source Q&A platform designed to centralize knowledge and streamline support for communities of any size. Whether you’re building a public community forum, an internal help center, or a private knowledge base, Apache Answer delivers: \*\*All-in-One Q&A Engine\*\* - Ask, answer, and moderate with a single intuitive interface - Threaded discussions, upvoting, and reputation scoring \*\*Enterprise-Grade Scalability\*\* - Easily supports hundreds to hundreds of thousands of concurrent users - Deploy on-premises or in any cloud environment (AWS, Azure, GCP) \*\*Flexible Customization & Integration\*\* - Fully themable via Bootstrap-based templates - RESTful API and webhooks for connecting third-party apps \*\*Advanced Knowledge Management\*\* - Tagging and full-text search for rapid content discovery - Auto-moderation tools \*\*Security & Compliance\*\* - Role-based access control, audit logging, and GDPR-ready privacy settings - Containerized deployment for isolated environments With Apache Answer, teams transform scattered conversations into a living repository of expertise—reducing support tickets, accelerating onboarding, and empowering your community to find the right answer in seconds. **Average Rating:** 4.3/5.0 **Total Reviews:** 20 **How Do G2 Users Rate Apache Answer?** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Apache Answer?** - **Seller:** [Apache](https://www.g2.com/sellers/apache) - **Year Founded:** 1999 - **HQ Location:** Houston, US - **LinkedIn® Page:** http://www.linkedin.com/company/the-apache-software-foundation (2,470 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 38% Mid-Market, 33% Enterprise #### What Are Apache Answer's Pros and Cons? **Pros:** - Easy Setup (2 reviews) - Useful (2 reviews) - Centralization (1 reviews) - Documentation (1 reviews) - Ease of Use (1 reviews) **Cons:** - Formatting Issues (1 reviews) - Poor Content Management (1 reviews) - Slow Performance (1 reviews) - Tag Management (1 reviews) ### What Do G2 Reviewers Say About Apache Answer? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **easy setup** of Apache Answer, enabling quick integration of plugins and simple configuration. - Users find Apache Answer to have **simple information management** , excellent search features, and useful plugin integration. - Users value the **centralized information management** of Apache Answer, enhancing productivity with effective search and integration features. - Users value the **excellent documentation** of Apache Answer, enhancing usability and helping with configuration and integration. - Users enjoy the **ease of use** of Apache Answer, appreciating its organization and fast data import features. **Cons:** - Users experience **formatting issues** and broken links, which detracts from the overall efficiency of Apache Answer. - Users find the **poor content management** in Apache Answer limits post visibility and engagement features. - Users report experiencing **slow performance** with Apache Answer due to issues with the CDN plugin and inaccurate pre-fill. - Users find the lack of **smart tagging options** in Apache Answer limits post visibility and comment interaction. #### What Are Recent G2 Reviews of Apache Answer? **"[Insightful knowledge base platform for collaboration](https://www.g2.com/survey_responses/apache-answer-review-10596897)"** **Rating:** 4.0/5.0 stars *— Ranjith K.* [Read full review](https://www.g2.com/survey_responses/apache-answer-review-10596897) --- **"[Proactive Knowledge management platform for growth](https://www.g2.com/survey_responses/apache-answer-review-10397235)"** **Rating:** 4.0/5.0 stars *— Pranathi R.* [Read full review](https://www.g2.com/survey_responses/apache-answer-review-10397235) --- ### 18. [Bitrix24](https://www.g2.com/products/bitrix24/reviews) Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place. **Average Rating:** 4.1/5.0 **Total Reviews:** 575 **Who Is the Company Behind Bitrix24?** - **Seller:** [Bitrix24](https://www.g2.com/sellers/bitrix24) - **Company Website:** https://www.bitrix24.com/ - **Year Founded:** 1998 - **HQ Location:** Alexandria, Virginia - **LinkedIn® Page:** https://www.linkedin.com/company/8812020/ (260 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Project Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 55% Small-Business, 35% Mid-Market #### What Are Bitrix24's Pros and Cons? **Pros:** - Ease of Use (48 reviews) - Team Collaboration (37 reviews) - Task Management (32 reviews) - Project Management (31 reviews) - Features (30 reviews) **Cons:** - Learning Curve (19 reviews) - Missing Features (17 reviews) - Limited Features (14 reviews) - Lacking Features (13 reviews) - Performance Issues (12 reviews) ### What Do G2 Reviewers Say About Bitrix24? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Bitrix24, enjoying seamless collaboration and streamlined workflows on a unified platform. - Users value the **seamless team collaboration** in Bitrix24, enhancing productivity through integrated tools and features. - Users admire the **integrated task management** of Bitrix24, enhancing collaboration and efficiency across teams. - Users appreciate the **integration of essential tools** in Bitrix24, boosting efficiency and collaboration across teams. - Users appreciate the **seamless integration** of tools in Bitrix24, enhancing productivity and collaboration across teams effectively. **Cons:** - Users find the **learning curve steep** with Bitrix24, as the interface can be cluttered and complex for newcomers. - Users express concern over **missing features** in Bitrix24, feeling that promised functionalities have been removed or altered. - Users express frustration over **limited features** in Bitrix24, feeling promised functionalities have been removed or restricted. - Users find Bitrix24 lacking **essential features for basic users** , with limited access requiring costly upgrades for full functionality. - Users report **performance issues** with Bitrix24, including slow loading times and a complex interface that hinders usability. #### What Are Recent G2 Reviews of Bitrix24? **"[Straightforward, Turnkey CRM with Everything We Need. Has a free version!](https://www.g2.com/survey_responses/bitrix24-review-12708521)"** **Rating:** 4.5/5.0 stars *— Luis P.* [Read full review](https://www.g2.com/survey_responses/bitrix24-review-12708521) --- **"[Fast, Flexible Indiamart-to-Bitrix24 Automation with Excellent Support](https://www.g2.com/survey_responses/bitrix24-review-12592514)"** **Rating:** 5.0/5.0 stars *— Ajay P.* [Read full review](https://www.g2.com/survey_responses/bitrix24-review-12592514) --- #### What Are G2 Users Discussing About Bitrix24? - [What is Bitrix24 used for?](https://www.g2.com/discussions/what-is-bitrix24-used-for) - 2 comments - [What is CRM for Nonprofits by Bitrix24 used for?](https://www.g2.com/discussions/what-is-crm-for-nonprofits-by-bitrix24-used-for) - [How does bitrix24 make money?](https://www.g2.com/discussions/how-does-bitrix24-make-money) - 2 comments - [Is bitrix24 really free?](https://www.g2.com/discussions/is-bitrix24-really-free) - 2 comments, 1 upvote - [Is bitrix24 any good?](https://www.g2.com/discussions/is-bitrix24-any-good) - 1 comment, 1 upvote ### 19. [Azumuta](https://www.g2.com/products/azumuta/reviews) Azumuta offers software solutions to augment the skills of the connected workforce. The platform assist manufacturing companies by driving performance, enabling factory workers to learn, solving in-line quality issues, and offer information progressively on the factory floor. Azumuta’s software connects operators, supervisors and managers to every single manufacturing aspect, and supports a culture of constant improvement. Azumuta is a modular online platform that helps people in a factory environment to increase productivity and quality of production by better communication and technological support. Azumuta’s software modules include the following: - Digital Work Instructions - Quality Assurance - Skills Matrix & Training - Audits & Digital Checklist - Continuous Improvement / CAPA **Average Rating:** 4.8/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Azumuta?** - **Q & A:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Azumuta?** - **Seller:** [Azumuta](https://www.g2.com/sellers/azumuta) - **Year Founded:** 2013 - **HQ Location:** Gent, BE - **Twitter:** @Azumuta (61 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/azumuta/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 43% Mid-Market #### What Are Recent G2 Reviews of Azumuta? **"[With Azumuta our sheetmetal-welding factory is now 100% digital!](https://www.g2.com/survey_responses/azumuta-review-7782684)"** **Rating:** 4.5/5.0 stars *— Laurens S.* [Read full review](https://www.g2.com/survey_responses/azumuta-review-7782684) --- **"[Easy Intuitive Software](https://www.g2.com/survey_responses/azumuta-review-8168746)"** **Rating:** 4.0/5.0 stars *— Emmanuel B.* [Read full review](https://www.g2.com/survey_responses/azumuta-review-8168746) --- ### 20. [eXo Platform](https://www.g2.com/products/exo-platform/reviews) eXo Platform is an open source digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communication, boost employee collaboration and engagement and manage company knowledge. To achieve this, eXo Platform offers a rich set of features such as enterprise social networking (people profiles, directory, activity streams, notifications, etc.), corporate or team spaces, document management, content publishing, wikis, calendars, task management, forums, polls, private or team chat, video calls, and search function for quickly finding any information. The platform also helps boost employee engagement through gamification, reward programs, employee recognition tools and more. Features can be switched on or off according to your needs. You can brand and personalize the interface of the platform, build internal resource centers, news areas, collaborative spaces, communities and tailor each one of them with all the content and apps you need. The platform is accessible from any web browser. Mobile apps for Android and iOS devices are also available and allow users on the go to be notified about important things through push notifications and access all of the platform’s features. The platform is open-source-based and has long bet on flexibility, standards and interoperability. Several extension points and APIs allow developers to extend and customize it or leverage its 40+ community add-ons. eXo has a very solid experience supporting enterprise clients since 15 years, including government, defence, financial, retail, healthcare, education and tech organizations. **Average Rating:** 4.3/5.0 **Total Reviews:** 83 **How Do G2 Users Rate eXo Platform?** - **Q & A:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind eXo Platform?** - **Seller:** [eXo Platform](https://www.g2.com/sellers/exo-platform) - **Year Founded:** 2003 - **HQ Location:** Paris, Paris - **Twitter:** @eXoPlatform (102,358 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/242623/ (95 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are eXo Platform's Pros and Cons? **Pros:** - Activities (2 reviews) - Helpful (2 reviews) - Marketing Opportunities (2 reviews) - Task Management (2 reviews) - Team Collaboration (2 reviews) ### What Do G2 Reviewers Say About eXo Platform? *AI-generated summary from verified user reviews* **Pros:** - Users love the **engaging activities** of eXo Platform, enhancing teamwork and collaboration through tasks, rewards, and progress tracking. - Users find eXo Platform **helpful** , enhancing employee engagement and collaboration through easy task management and real-time communication. - Users benefit from the **diverse marketing opportunities** and enhanced team collaboration features offered by eXo Platform. - Users value the **effective task management** features of eXo Platform, enhancing collaboration and operational efficiency across teams. - Users value the **effective team collaboration** features of eXo Platform, enhancing engagement and operational efficiency seamlessly. #### What Are Recent G2 Reviews of eXo Platform? **"[eXo Platform is the best for employee engagement.](https://www.g2.com/survey_responses/exo-platform-review-9337023)"** **Rating:** 5.0/5.0 stars *— Arvopraise A.* [Read full review](https://www.g2.com/survey_responses/exo-platform-review-9337023) --- **"[True Digital Workplace in One Hub](https://www.g2.com/survey_responses/exo-platform-review-11021589)"** **Rating:** 4.5/5.0 stars *— Edikan E.* [Read full review](https://www.g2.com/survey_responses/exo-platform-review-11021589) --- #### What Are G2 Users Discussing About eXo Platform? - [What improvements would you suggest for eXo Platform to better support enterprise collaboration?](https://www.g2.com/discussions/what-improvements-would-you-suggest-for-exo-platform-to-better-support-enterprise-collaboration) - [What is eXo Platform used for?](https://www.g2.com/discussions/what-is-exo-platform-used-for) ### 21. [XOi](https://www.g2.com/products/xoi/reviews) XOi is the data intelligence solution for the asset lifecycle. It captures, enriches, and connects asset data across every stage of service—giving field service providers the visibility to drive revenue growth, improve operational performance, and keep assets running at their best. XOi serves the entire field service ecosystem, connecting contractors, technicians, original equipment manufacturers (OEMs), distributors, and asset owners through a shared source of truth centered on the asset. Office and leadership teams gain structured service history, real-time job visibility, portfolio-level asset insights, and connected communication between the field and back office. Sales teams leverage enriched asset data for site surveys, quoting, capital planning, and proactive equipment replacement strategies—turning jobsite capture into measurable revenue opportunity. Technicians use the XOi app on the jobsite to capture dataplate information with Optical Character Recognition (OCR), complete guided workflows, access a centralized knowledge base, and automatically generate customer-ready work summaries. XOi is ideal for field service organizations looking to: Standardize workflows and improve service consistency Capture, enrich and harmonize asset data across the lifecycle Improve visibility across service, sales, and leadership teams Turn asset intelligence into proactive maintenance, equipment uptime, and capital planning strategies Key capabilities include: Guided workflows that drive consistent jobsite execution Instant dataplate capture with Optical Character Recognition Artificial intelligence–generated work summaries and structured service history Shared knowledge base and technician support Comprehensive dashboards for asset insights and performance visibilityXOi delivers better visibility, smarter decisions, and measurable improvements in cost control, revenue growth, and asset uptime. That’s intelligence that keeps the world running. **Average Rating:** 4.9/5.0 **Total Reviews:** 38 **Who Is the Company Behind XOi?** - **Seller:** [XOi](https://www.g2.com/sellers/xoi) - **Year Founded:** 2013 - **HQ Location:** Nashville, US - **Twitter:** @XOiTechnologies (567 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xoi-technologies (150 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction, Facilities Services - **Company Size:** 47% Mid-Market, 37% Small-Business #### What Are XOi's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Efficiency (8 reviews) - Features (7 reviews) - Customer Support (6 reviews) - Data Management (6 reviews) **Cons:** - Improvement Needed (4 reviews) - Difficulty (3 reviews) - Slow Performance (3 reviews) - Complexity (2 reviews) - Inefficient Processes (2 reviews) ### What Do G2 Reviewers Say About XOi? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of XOi, enhancing efficiency and streamlining workflows for technicians. - Users admire the **efficiency** of XOi, enabling streamlined operations and enhancing service quality through effective documentation. - Users appreciate the **user-friendly design** and rapid support of XOi, enhancing efficiency and boosting sales through data utilization. - Users value the **excellent customer support** from XOi, ensuring effective solutions and assistance whenever needed. - Users value the **efficient data management** of XOi, enhancing workflows and providing robust documentation for better decision-making. **Cons:** - Users note that **improvement is needed** in setup and workflow efficiency to avoid redundancy and enhance user experience. - Users find the **initial setup challenging** , as it demands time-consuming, manual input and team buy-in to succeed. - Users experience **slow performance** in XOi due to extra steps and information re-entry during workflow processes. - Users find the **complexity of setup** in XOi daunting, leading to time-consuming adjustments and potential errors. - Users experience **inefficient processes** with XOi, as redundant tasks slow down technicians and hinder productivity. #### What Are Recent G2 Reviews of XOi? **"[Powerful Job Site Visibility and Shareable Updates for Customers](https://www.g2.com/survey_responses/xoi-review-12846293)"** **Rating:** 5.0/5.0 stars *— Tim S.* [Read full review](https://www.g2.com/survey_responses/xoi-review-12846293) --- **"[XOI is a Versatile and Customizable tool.](https://www.g2.com/survey_responses/xoi-review-12077687)"** **Rating:** 5.0/5.0 stars *— Charles M.* [Read full review](https://www.g2.com/survey_responses/xoi-review-12077687) --- ### 22. [AIMSCO](https://www.g2.com/products/aimsco/reviews) AIMSCO is a leading cloud-based provider of no-code applications for quality management and production operations to manufacturers and industrial companies globally. AIMSCO's eChecksheets™ empower quality and process engineers to rapidly deliver lightweight apps to connected workers for faster-than-paper lean data collection, driving continuous improvement. Key users can easily build and deploy QMS, MES, Supply Chain and Warehouse Logistics applications with AIMSCO's cloud-based eChecksheets, the leading cloud-based, digital check sheet. AIMSCO eChecksheets (eCS) can be deployed stand-alone or combined with existing ERP, IoT, applications and devices. The AIMSCO eCS platform integrates securely and easily with IoT, equipment, enterprise applications and Office 365. Manufacturing intelligence is delivered through AIMSCO Power Plant™, which surfaces eCS data through Microsoft Power BI®. With powerful self-service analytics, key users drive rapid root cause analysis, alternatives evaluation, process optimization, and machine learning. A Microsoft Azure application, AIMSCO customers are assured of the highest standards for reliability, accessibility and security. **Average Rating:** 4.5/5.0 **Total Reviews:** 26 **How Do G2 Users Rate AIMSCO?** - **Q & A:** 9.5/10 (Category avg: 8.6/10) **Who Is the Company Behind AIMSCO?** - **Seller:** [AIMSCO](https://www.g2.com/sellers/aimsco) - **Company Website:** https://aimsco.com - **Year Founded:** 1997 - **HQ Location:** Chapel Hill, US - **LinkedIn® Page:** https://www.linkedin.com/company/aims-co./ (14 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Maritime - **Company Size:** 77% Mid-Market, 15% Enterprise #### What Are AIMSCO's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Accessibility (1 reviews) - Customer Success (1 reviews) - Ease of Access (1 reviews) - Ease of Use (1 reviews) **Cons:** - Limited Options (2 reviews) - Inflexibility (1 reviews) - Learning Curve (1 reviews) - Outdated Design (1 reviews) - Poor Mobile Compatibility (1 reviews) ### What Do G2 Reviewers Say About AIMSCO? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **unmatched responsiveness** of AIMSCO's support team and their openness to feedback and troubleshooting. - Users appreciate the **easy accessibility** of AIMSCO, allowing seamless integration and support without needing additional hardware. - Users praise AIMSCO for their **exceptional customer success** and fast, responsive support in resolving issues. - Users appreciate the **ease of access** with AIMSCO, finding it simple to implement and use for check sheets. - Users appreciate the **ease of use** of AIMSCO for check sheets and seamless implementation. **Cons:** - Users find AIMSCO to have **limited options** for personalization and mobile accessibility, impacting their overall experience. - Users find the **inflexibility** in AIMSCO limits personalization and makes the system feel outdated at times. - Users find the **learning curve steep** , particularly when dealing with complex setups and the model manager feature. - Users find the **outdated design** of AIMSCO challenging, making personalization and usability frustrating at times. - Users express frustration with AIMSCO's **poor mobile compatibility** , wishing for apps for a better mobile experience. #### What Are Recent G2 Reviews of AIMSCO? **"[The magnitude of benefits that AIMSCO has given Stingray Boats.](https://www.g2.com/survey_responses/aimsco-review-11633704)"** **Rating:** 4.5/5.0 stars *— Croxton W.* [Read full review](https://www.g2.com/survey_responses/aimsco-review-11633704) --- **"[Operator-Friendly, Customizable Checksheets with Hands-On AIMSCO Support](https://www.g2.com/survey_responses/aimsco-review-12548577)"** **Rating:** 4.5/5.0 stars *— Dwight M.* [Read full review](https://www.g2.com/survey_responses/aimsco-review-12548577) --- #### What Are G2 Users Discussing About AIMSCO? - [What is AIMSCO used for?](https://www.g2.com/discussions/what-is-aimsco-used-for) ### 23. [Manual.to](https://www.g2.com/products/manual-to/reviews) Manual.to is an AI-powered digital work instruction platform that helps frontline teams capture, create, translate, and share operational know-how in minutes. In many factories, warehouses, field operations, and service environments, critical know-how still lives in PDFs, printed binders, SharePoint folders, or in the heads of experienced workers. When that knowledge is hard to find or out of date, onboarding slows down, mistakes happen, and experts end up explaining the same procedures again and again. Manual.to helps companies turn that know-how into clear, visual, step-by-step instructions that workers can access anywhere. Teams can record a process on a smartphone, upload existing videos or documents, and use AI to help structure the content into easy-to-follow guides with steps, descriptions, images, videos, warnings, confirmations, and translations. Once published, instructions can be shared through QR codes or links, so workers can scan a machine, workstation, product, or training area and instantly open the right guide on any device. When a procedure changes, the guide can be updated centrally, and the same QR code or link always points to the latest version. Manual.to is built for manufacturing, logistics, maintenance, field service, safety, quality, training, operations, automotive, and food and beverage teams. Common use cases include digital work instructions, SOPs, machine setup, changeovers, preventive maintenance, safety procedures, quality checks, onboarding, troubleshooting, cleaning routines, and customer-facing manuals. The platform helps teams onboard employees faster, standardize procedures across sites, reduce repeated explanations, support multilingual workforces, improve safety, and retain expert knowledge before it disappears. Manual.to is used by teams at companies including BekaertDeslee, Aperam, Sioen, Audi, ABB, Microsoft, P&G, G4S, Barilla, CEVA Logistics, Umicore, and others. Founded in Belgium, Manual.to combines AI-assisted content creation with practical frontline usability: the right know-how, at the right moment, in the right language. **Average Rating:** 4.7/5.0 **Total Reviews:** 17 **Who Is the Company Behind Manual.to?** - **Seller:** [Binders Media BV / Manual.to](https://www.g2.com/sellers/binders-media-bv-manual-to) - **Year Founded:** 2016 - **HQ Location:** Ghent, BE - **LinkedIn® Page:** https://www.linkedin.com/company/manual.to/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Mid-Market, 41% Small-Business #### What Are Manual.to's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Daily Usage (1 reviews) - Easy Creation (1 reviews) - Efficiency Improvement (1 reviews) - Instruction Creation (1 reviews) **Cons:** - Information Management (1 reviews) - Organizational Difficulties (1 reviews) - Poor Organization Management (1 reviews) - Tracking Issues (1 reviews) ### What Do G2 Reviewers Say About Manual.to? *AI-generated summary from verified user reviews* **Pros:** - Users find Manual.to to be **extremely easy to use** , streamlining the manual creation process efficiently and effectively. - Users find Manual.to to be a **game changer** for simplifying, speeding up, and improving daily tasks efficiently. - Users find the **easy creation process** of Manual.to transformative, enabling quick and efficient manual development. - Users find that **Manual.to greatly enhances efficiency** , transforming their workflow and simplifying everyday tasks quickly. - Users find that the **efficient instruction creation** process transforms their approach to producing manuals effortlessly. **Cons:** - Users find it challenging to manage **instruction tracking** as content accumulates, leading to confusion and oversight. - Users find it challenging to manage **organizational difficulties** with multiple instructions, leading to confusion during the creation process. - Users struggle with **poor organization management** , making it hard to track instructions amidst increasing content complexity. - Users find it challenging to manage **tracking issues** with instructions as the volume increases, affecting usability. #### What Are Recent G2 Reviews of Manual.to? **"[Clean, Intuitive Documentation That Streamlines Onboarding](https://www.g2.com/survey_responses/manual-to-review-12770403)"** **Rating:** 4.5/5.0 stars *— Praveen M.* [Read full review](https://www.g2.com/survey_responses/manual-to-review-12770403) --- **"[Instantly Clear AI Work Instructions That Drive Adoption Across Industries](https://www.g2.com/survey_responses/manual-to-review-12696180)"** **Rating:** 5.0/5.0 stars *— Peter V.* [Read full review](https://www.g2.com/survey_responses/manual-to-review-12696180) --- ### 24. [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) ProProfs Knowledge Base Software is a powerful tool used to create a private and public knowledge base for employees and customers, respectively. It helps in reducing customer tickets, improving internal team collaboration, streamlining business processes, and improving customer service. By providing centralized access to information across multiple devices and browsers, ProProfs ensures that information-gathering gets simple and seamless for both employees and customers. The software supports 70+ languages that help in catering to an audience that’s spread across the globe. It is easy-to-use and offers various features right from editing content to branding and customizing it. Here are the main features:\> Online text editor, Contextual help, Roles and permissions, Conditional content rules, Branding and customization, 600+ fonts & themes, Integrate with other tools, Collaborate anywhere and anytime, **Average Rating:** 4.6/5.0 **Total Reviews:** 30 **How Do G2 Users Rate ProProfs Knowledge Base Software?** - **Q & A:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind ProProfs Knowledge Base Software?** - **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs) - **Year Founded:** 2009 - **HQ Location:** Los Angeles, CA - **Twitter:** @ProProfs (4,731 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9492925/ (215 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 47% Mid-Market, 47% Small-Business #### What Are Recent G2 Reviews of ProProfs Knowledge Base Software? **"[Easy Publishing](https://www.g2.com/survey_responses/proprofs-knowledge-base-software-review-9482043)"** **Rating:** 5.0/5.0 stars *— Verified User in Logistics and Supply Chain* [Read full review](https://www.g2.com/survey_responses/proprofs-knowledge-base-software-review-9482043) --- **"[Great tool for creating interactive user manuals.](https://www.g2.com/survey_responses/proprofs-knowledge-base-software-review-9779409)"** **Rating:** 4.0/5.0 stars *— Dominik D.* [Read full review](https://www.g2.com/survey_responses/proprofs-knowledge-base-software-review-9779409) --- #### What Are G2 Users Discussing About ProProfs Knowledge Base Software? - [What is Document360?](https://www.g2.com/discussions/what-is-document360) - [How to create a knowledge base?](https://www.g2.com/discussions/how-to-create-a-knowledge-base) - [What is a knowledge base software?](https://www.g2.com/discussions/proprofs-knowledge-base-software-what-is-a-knowledge-base-software) - [What is ProProfs knowledge base?](https://www.g2.com/discussions/what-is-proprofs-knowledge-base) ### 25. [Trainn](https://www.g2.com/products/guider-labs-inc-trainn/reviews) Trainn is a customer education platform for SaaS companies that enables customer-facing teams to create product training content - such as videos and guides - and deliver it across knowledge bases, learning management systems (LMS), and in-app experiences to support onboarding, product adoption, and customer success at scale. Our All-in-one customer education platform features: Content Authoring Hub: Create professional training content in minutes - from product demo videos to interactive walkthroughs, without any technical expertise Branded Knowledge Base: Reduce support tickets with a self-serve help center featuring intelligent search and role-based content personalization No-Code LMS: Scale customer training with a branded academy that delivers personalized learning paths, driving product adoption and retention In-app Tutorials: Embed help videos and guides directly inside your product so customers get instant answers without leaving their workflow Looking for a modern solution to your customer's training needs? Try https://trainn.co/ **Average Rating:** 4.6/5.0 **Total Reviews:** 69 **How Do G2 Users Rate Trainn?** - **Q & A:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Trainn?** - **Seller:** [Guider Labs](https://www.g2.com/sellers/guider-labs) - **Year Founded:** 2020 - **HQ Location:** Wilmington, US - **Twitter:** @TrainnHQ (126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/trainn/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Mid-Market, 43% Small-Business #### What Are Trainn's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Video Creation (18 reviews) - Easy Creation (15 reviews) - Team Collaboration (11 reviews) - Content Creation (10 reviews) **Cons:** - AI Limitations (6 reviews) - Recording Issues (5 reviews) - Voice Quality (5 reviews) - Bug Issues (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Trainn? *AI-generated summary from verified user reviews* **Pros:** - Users find **Trainn's ease of use** invaluable for creating effective training videos and courses quickly. - Users value the **efficiency of video creation** with Trainn, significantly speeding up production and sharing processes. - Users love the **easy creation process** of Trainn, facilitating smooth content development and delivery for training. - Users value the **effective team collaboration** features of Trainn, enabling seamless onboarding and support across various departments. - Users love the **ease of content creation** with Trainn, facilitating training videos and enhancing hybrid learning experiences. **Cons:** - Users face **AI limitations** with Trainn, including basic editing issues and lack of mobile app support hampering efficiency. - Users experience **recording issues** with Trainn, including delays and bugs that disrupt the editing process. - Users report that the **voice quality** can be strange or robotic, affecting the overall experience with the tool. - Users experience **bug issues** with Trainn, causing delays and inconsistencies in video editing and management features. - Users note the **limited features** of Trainn, requiring workarounds for mobile recording and course hierarchy management. #### What Are Recent G2 Reviews of Trainn? **"[Trainn to create Multilingual Documentation](https://www.g2.com/survey_responses/trainn-review-12996495)"** **Rating:** 4.5/5.0 stars *— Thivya L.* [Read full review](https://www.g2.com/survey_responses/trainn-review-12996495) --- **"[Efficient Screen Capturing, Needs Better Object Features](https://www.g2.com/survey_responses/trainn-review-12998856)"** **Rating:** 4.0/5.0 stars *— Sharon Lilly Grace S.* [Read full review](https://www.g2.com/survey_responses/trainn-review-12998856) --- ## What Is Knowledge Management Software? [Content Management Systems](https://www.g2.com/categories/content-management) --- ## How Do You Choose the Right Knowledge Management Software? ### What You Should Know About Knowledge Management Software ### What is Knowledge Management Software? Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more. These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors. Key Benefits of Knowledge Management Software - Easily organize large volumes of various data types - Access advanced insight, knowledge, and experience over time regardless of role - Encourage collaboration through accessibility of information - Give or strengthen structure of standard processes - Increase communication among disparate departments - Retain company knowledge after specific intelligence has moved on - Provide a self-service knowledge base for users of a product or service ### Why Use Knowledge Management Software? Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers. **Retain Information —** Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays. In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization. **Efficiency —** Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution. Users can upload documents and files to the knowledge management solution straight from their [file storage](https://www.g2.com/categories/file-storage-and-sharing) or [digital asset management](https://www.g2.com/categories/digital-asset-management) accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually. Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference. **Customer Service —** An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic. **Task Management —** Knowledge management tools help users figure out _how_ to reach goals, and some do so with specific [task management features](https://www.g2.com/categories/task-management). Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require. ### Who Uses Knowledge Management Software? Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases. **Onboarding Employees —** Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later. **Veteran Employees —** Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference. **Customers —** Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind. ### Kinds of Knowledge Management Software Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content. **Internal Knowledge Base —** The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information. **External Knowledge Base —** External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways. **Hybrid Knowledge Base —** While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application. ### Knowledge Management Software Features **Q and A —** Provides forums where employees of various levels can share expertise and processes. **Searchable —** Incorporates a search bar to help navigate users to appropriate content. **Public vs Private —** Offers the choice to make a conversation private between specified contributors or open to the public. **File Viewing —** Stores and readies various file types for viewing. **Tagging —** Allows users to tag one another in file data or comments for easier search and referencing. **Upload —** Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing. **Link Sharing —** Lets users direct one another via customized links, foregoing a lengthy search process. **Comments —** Allows users to leave notes or comments on various file types for eventual reference. ### Software and Services Related to Knowledge Management Software **Business Content Management —** [Business content management software](https://www.g2.com/categories/business-content-management) will often integrate with knowledge management systems, allowing users to pull documents or assets from a BCM and attach the documentation in the knowledge base. This creates a fluid process of knowledge gathering and document acquisition for employees. **Enterprise Content Management —** [Enterprise content management (ECM) software](https://www.g2.com/categories/enterprise-content-management-ecm) integrates with knowledge management systems in the same way that business content management software does. Knowledge management tools will allows users to link back to or attach content from an ECM so documents mentioned in the knowledge base can be quickly pulled up. **Customer Self-Service —** Some [customer self-service software](https://www.g2.com/categories/customer-self-service) include the same features of a knowledge management system. Customer self-service tools are more varied, but many knowledge management tools geared toward external uses will also be labeled customer self-service.