--- title: Epsilon3 Reviews meta\_title: 'Epsilon3 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 260 reviews by the users' company size, role or industry to find out how Epsilon3 works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 260 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- ### Epsilon3 Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** in Epsilon3 beneficial, thanks to clear guides and well-structured information. [(39 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1837476&qs=pros-and-cons#reviews) Users value the **efficiency of procedure management** in Epsilon3, enjoying streamlined workflows and easy access to documentation. [(19 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1832881&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Epsilon3, as it centralizes processes and saves time while minimizing errors. [(15 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1833527&qs=pros-and-cons#reviews) Users value the **efficiency improvement** Epsilon3 offers, enhancing workflow and reducing paperwork clutter significantly. [(13 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1833537&qs=pros-and-cons#reviews) Users value the **version control and edit request features** of Epsilon3, enhancing their collaboration and article management. [(12 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836730&qs=pros-and-cons#reviews) Users face **complexity issues** with Epsilon3, particularly with slow login times and a confusing interface. [(11 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1833362&qs=pros-and-cons#reviews) Users note a significant **initial learning curve** that temporarily hinders productivity before they fully master Epsilon3. [(11 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1832646&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Epsilon3, causing initial frustration and temporary productivity loss. [(10 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836811&qs=pros-and-cons#reviews) Users find the **procedures confusing** , complicating searches and slowing down their workflow, especially for experienced team members. [(8 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836112&qs=pros-and-cons#reviews) Users express frustration with the **poor interface design** of Epsilon3, finding it confusing and time-consuming to navigate. [(8 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836891&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Epsilon3 ##### 1. Ease of Use Users find the **ease of use** in Epsilon3 beneficial, thanks to clear guides and well-structured information. [ See 39 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1837476&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon3 Review" What do you like about Epsilon3? Epsilon3 is well regarded for streamlining complex operations through a user-friendly platform that helps teams create, manage, and execute operationa ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon as a Knowledge Base for Support" What do you like about Epsilon3? Step by step guides are very useful for new employees as it is written in a clear way with clearly labeled steps. ##### 2. Procedure Management Users value the **efficiency of procedure management** in Epsilon3, enjoying streamlined workflows and easy access to documentation. [ See 19 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1832881&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon3 Review" What do you like about Epsilon3? Epsilon3 is well regarded for streamlining complex operations through a user-friendly platform that helps teams create, manage, and execute operationa ![Minxi L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Minxi L.") ML Minxi L. Small-Business (50 or fewer emp.) 4.5/5 "Marvelous compared to piles and piles of on-paper checklists" What do you like about Epsilon3? We are still very happy with Epsilon3 two years later -- as the nature of our organization being an educational-oriented aerospace engineering team, i ##### 3. Efficiency Users appreciate the **efficiency** of Epsilon3, as it centralizes processes and saves time while minimizing errors. [ See 15 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1833527&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon3 Review" What do you like about Epsilon3? Epsilon3 is well regarded for streamlining complex operations through a user-friendly platform that helps teams create, manage, and execute operationa ![Minxi L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Minxi L.") ML Minxi L. Small-Business (50 or fewer emp.) 4.5/5 "Marvelous compared to piles and piles of on-paper checklists" What do you like about Epsilon3? We are still very happy with Epsilon3 two years later -- as the nature of our organization being an educational-oriented aerospace engineering team, i ##### 4. Efficiency Improvement Users value the **efficiency improvement** Epsilon3 offers, enhancing workflow and reducing paperwork clutter significantly. [ See 13 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1833537&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon3 Review" What do you like about Epsilon3? Epsilon3 is well regarded for streamlining complex operations through a user-friendly platform that helps teams create, manage, and execute operationa ![Minxi L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Minxi L.") ML Minxi L. Small-Business (50 or fewer emp.) 4.5/5 "Marvelous compared to piles and piles of on-paper checklists" What do you like about Epsilon3? We are still very happy with Epsilon3 two years later -- as the nature of our organization being an educational-oriented aerospace engineering team, i ##### 5. Features Users value the **version control and edit request features** of Epsilon3, enhancing their collaboration and article management. [ See 12 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836730&qs=pros-and-cons#reviews) See Related User Reviews ![Gabriella T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriella T.") GT Gabriella T. Enterprise (\> 1000 emp.) 4.5/5 "Epsilon3 presents complex procedures clearly with strong visuals to reduce operator error." What do you like about Epsilon3? I haven’t utilized any new functionality since last reviewing. ![Edvinas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edvinas B.") EB Edvinas B. Enterprise (\> 1000 emp.) 3.5/5 "Epsilon3 Review" What do you like about Epsilon3? After using Epsilon3 for a good length of period, this tool has not improved for user experience. Interface of website is designed in the bad way. It ### 5 Cons or Disadvantages of Epsilon3 ##### 1. Complexity Users face **complexity issues** with Epsilon3, particularly with slow login times and a confusing interface. [ See 11 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1833362&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon as a Knowledge Base for Support" What do you dislike about Epsilon3? Loading time when logging in which is needed more than once a day. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Epsilon3 as a knowledge base " What do you dislike about Epsilon3? The role definitions of users get reset occasionally needing work to restore and the loading time of initial login each time is too lengthy. ##### 2. Learning Curve Users note a significant **initial learning curve** that temporarily hinders productivity before they fully master Epsilon3. [ See 11 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1832646&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Epsilon3 as a knowledge base " What do you dislike about Epsilon3? The role definitions of users get reset occasionally needing work to restore and the loading time of initial login each time is too lengthy. ![Edvinas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edvinas B.") EB Edvinas B. Enterprise (\> 1000 emp.) 3.5/5 "Epsilon3 Review" What do you dislike about Epsilon3? To improve user interface and make simpler website design. Simplify search and research sections on different topics. Make narrow and specific key wor ##### 3. Steep Learning Curve Users face a **steep learning curve** with Epsilon3, causing initial frustration and temporary productivity loss. [ See 10 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836811&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon3 Review" What do you dislike about Epsilon3? While Epsilon3 is a robust and user-friendly platform overall, I’ve still run into a few limitations and areas where it could be improved. At times, I ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Epsilon3 as a knowledge base " What do you dislike about Epsilon3? The role definitions of users get reset occasionally needing work to restore and the loading time of initial login each time is too lengthy. ##### 4. Confusing Procedures Users find the **procedures confusing** , complicating searches and slowing down their workflow, especially for experienced team members. [ See 8 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836112&qs=pros-and-cons#reviews) See Related User Reviews ![Gabriella T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriella T.") GT Gabriella T. Enterprise (\> 1000 emp.) 4.5/5 "Epsilon3 presents complex procedures clearly with strong visuals to reduce operator error." What do you dislike about Epsilon3? Adding additional filtering and advanced search functionality would make a huge difference for auditing and finding specific criteria. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Epsilon3 as a knowledge base " What do you dislike about Epsilon3? The role definitions of users get reset occasionally needing work to restore and the loading time of initial login each time is too lengthy. ##### 5. Poor Interface Design Users express frustration with the **poor interface design** of Epsilon3, finding it confusing and time-consuming to navigate. [ See 8 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836891&qs=pros-and-cons#reviews) See Related User Reviews ![Edvinas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edvinas B.") EB Edvinas B. Enterprise (\> 1000 emp.) 3.5/5 "Epsilon3 Review" What do you dislike about Epsilon3? To improve user interface and make simpler website design. Simplify search and research sections on different topics. Make narrow and specific key wor AL Alex L. Small-Business (50 or fewer emp.) 4.0/5 "Epsilon Streamlines Procedure Management with Powerful Features" What do you dislike about Epsilon3? There are times that Epsilon gets a little cumbersome or confusing, especially when trying to pass ideas on to technicians or users who are not as fam ![Georgi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Georgi B.") GB Georgi B. Talent Acquisition (EMEA) Small-Business (50 or fewer emp.) 6/15/2025 "Out of this world experince!" 5/5 What do you like best about Epsilon3? The best thing is how it saves tou lots of time and it's a true lifesaver. Highly recommended. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? Well like every other thing out there there are good and bad things, so far I can't find any downside. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Everyday probles are aolved with a blink of an eye Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-11296980/official_response/edit) Thanks for the great feedback! Validated ReviewerIncentivizedSource: G2 invite ![Vilius R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vilius R.") VR Vilius R. Paymets Support Representative Enterprise (\> 1000 emp.) 11/14/2024 "Researching information about shift4 payments company's products" 3.5/5 What do you like best about Epsilon3? I like epsilon3 because it has step by step guides on how to solve a problem, or how to perform a task. I use it a couple times per week, because the job that I'm working, requires me to research information in this platform. It is quite easy to use, because the search engine is pretty good, and its easy to find topics that I want. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? I think Epsilon3 sometimes lacks the simplicity, it is quite complex and not very intuitive at first, when you just start using it. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Epsilon3 helps me solve problems like troubleshooting credit card readers, it gives an instruction how they work, and how to configure specific settings on it. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-10508865/official_response/edit) Thanks for the feedback! We are working on some ways to simplify the UI while also keeping it as powerful as it is. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gintaras N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gintaras N.") GN Gintaras N. Supervisor Enterprise (\> 1000 emp.) 10/20/2023 "It's interesting and you have to adapt, but I like it!" 5/5 What do you like best about Epsilon3? Running the procedures, when built right, it's really easy to understand the steps that you have to take. It's really good for Customer Support, guides are intergrated really great and easy to use. I use the app every single day with no issues at all. There's millions of features that you can implement like adding numbers, it calculating for you. Seems like it was really easy to implement the app to our company. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? Sometimes the app works a bit slower, nothing too big but just a note. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Easy steps for calls, it makes it easy to follow instructions on a call, shows scipts, you can put numbers in and with commands it will calculate what you need. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-8750564/official_response/edit) Thanks, Gintaras! Sorry to hear about the occasional performance issues; we are working to speed things up very soon! 11/5/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") UA Verified User in Airlines/Aviation Mid-Market (51-1000 emp.) 11/8/2024 "a massive step up over our old methodology of e-PDF with comments" 4/5 What do you like best about Epsilon3? - clear and straight forward signature loop - time stamped steps, etc work well - great capability to export the time stamps for data analysis later - typed notes much faster and neater than our old method of e-pdf with e-pen scribbles. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? - can't seem to make a comment which NEEDs to be reviewed/signed. As in, a comment which is a dependency to a whole card being signed (minor thing) - browsing for the procedures / runs isn't the easiest, luckily the search works well enough - sometimes hard to find the procedure and not the run. - would be great to have the flight test limitations section as hyperlinks to our jira boards where they detail the limitations (this might be up to the test card creator, i can't tell) Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? We needed a piece of software to have test procedures which can be signed, timestamped and commented (timestamped too). It does this very well Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-10475943/official_response/edit) Thanks for the feedback! We recently released some search-related updates that will help with some of those points and will look into the rest. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AL Angelica L. Propulsion Development Engineer Small-Business (50 or fewer emp.) 9/23/2024 "Working with Epsilon3 review" 5/5 What do you like best about Epsilon3? i really enjoy how it interfaces with the user with the planning is completed. it is user friendly and I also enjoy that it is not difficult to learn how to use. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? I would really love it if the checkboxes to make sure users have read the steps were on the right side instead of the left. The reason behind this is that it forces the user to completely read the steps rather than click it when it is on the left side. I also would like Epsilon3 to have the capanility to have different fonts and colors for the wording. There are times I want to highlight a step or a value and I cannot bold, italicize, underline, color the words in green or red. Also when I am inputing data values from procedures and I have to look at about 50 runs on the same procedure this is very difficult. i want to run a procedure with a specific name or number so when i look through all the data it is easy to see which one it is rather than me geussing based ont he time it ran. I also want to see who started the run on that procedure. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Having a common location for production and test work orders. Having a location where the whole company follows a format on how to do production and testing. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-10294383/official_response/edit) Thanks, Angelica! This is great feedback! You can already name/number runs manually using tags and operations, and it already shows on the left side who started the run. You can also already use Markdown to format the text however you want except color, which is by design since the app reserves certain colors like red for warnings/errors. We'll definitely discuss the rest of your feedback with our design team! 11/4/2024 Validated ReviewerSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 11/5/2024 "Ease of use" 5/5 What do you like best about Epsilon3? When procedures are made, following and completeing them makes it very simplistic and has the options to use for practically anything we need it for. It makes most people rely on it to use it frequently, as it is used daily for all orders we do, implementing any of our work procedures to this program works very smoothly, causing integration for out department such a simple step. The customer support tab in the corner makes it very easy to get to to use but its not in the way, but a nice reminder its there. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? It can look very daunting at times, especially to others new to it, but other than the nit-picky thing, there are not many things i dislike about it. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? It keeps all our documentation in one place on top of creating a digital checklist instead of spreading the workload everywhere, its all in one place. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-10454844/official_response/edit) Thanks for the kind words! We would love to improve it for new users, so let us know if you have any ideas how. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Aviation & Aerospace](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Aviation & Aerospace") EA Verified User in Aviation & Aerospace Mid-Market (51-1000 emp.) 11/8/2024 "1st time "Flight" appreciated Epsilon" 4/5 What do you like best about Epsilon3? The ability to redline/blueline modifications to operational procedures real-time while executing the procedures was very beneficial for a first flight of a development spacecraft system. The Comment function was used to record observations during flight to create a more detailed run log. Situational Awareness for multiple users in multiple locations on multiple platforms was also very beneficial. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? The flat fee structure is cost prohibitive when one requires numerous operators but all seats are the same cost as the few editors and administration required. The ability of every editor to start a new run could create issues with multiple users following different runs during the same operation. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? We need many users to maintain situational awareness of operations simultaneously during a mission operation. We have also found Epsilon usefule for standard and test procedures where we can add comment and photo during the op. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-10477146/official_response/edit) Thanks for the feedback! We are working on some refinements to our pricing based on this. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Robert M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert M.") RM Robert M. Enterprise Payments Support Enterprise (\> 1000 emp.) 11/4/2024 "The website is powerful but I often find traditional articles to be easier for me to reference." 3.5/5 What do you like best about Epsilon3? It allows complex tasks to be broken down into a decision making tree. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? The UI make it difficult to navigate or understand for new users, which impacts the ease of use. There is no option that I could find to view an Epsilon procedure in an article format, a feature I would like to see. For that reason, I do not use it often compared to other databases. I haven't seen implementations or integrations of these procedures elsewhere as of right now. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Epsilon3 allows tasks to be broken down into a decision making tree, which can be beneficial for procedures support is unfamiliar with. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-10452389/official_response/edit) Thanks for the feedback! Can you share more about what you mean by an article format? Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TV Thomas V. Battery Test Director Mid-Market (51-1000 emp.) 3/1/2023 "Epsilon3 is a decent digital alternative to paper procedures" 3.5/5 What do you like best about Epsilon3? Easy to use and intuitive. Able to get up and running in no time. I could replicate everything I had in my paper procedures (created in MS Word) in the Epsilon3 format. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? Making tables is not as easy or customizable as it is in Excel/Word. Specifically, making sure column widths were how I wanted them to look. Also, there was no way to add table numbers and titles and reference them by table number. A practical workaround was to make the table a step and refer to the step when I needed to reference the table. One issue I had when running a procedure and signing off the steps was, when I went back to the document, the steps I signed off on earlier weren't signed. It's like it didn't update server-side or something. I resigned them and went about my day but when I came back to it again they weren't signed. Again!! This occured 3 times! I would also like to point out that one of those steps had a 30 minute timer, so every time I had to resign, I had to wait for that 30 minute timer to count down before continuing to buy-off steps. Right now this is a deal-breaker for me. When it's just me signing off it's an annoyance but if there were other technicians and quality involved this would create big problems. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Epsilon3 would be a natural evolution of moving our procedures into the digital space. It would cut down on the amount of paper we use daily. It would also eliminate the possibility of lost paperwork. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-7778735/official_response/edit) Thanks, Thomas! That's really helpful. I hear you on the tables being a bit cumbersome. We will be working on some improvements to help with that and want to make it as easy as and even better than Excel. 10/7/2024 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gabija S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabija S.") GS Gabija S. Customer Support Representative Enterprise (\> 1000 emp.) 11/9/2024 "With better and modern UI the experience could be better!" 3.5/5 What do you like best about Epsilon3? Of course, Epsilon3 is a great way to find the procedures' processes, how to run them. Thanks to a great team who uploud and update the information! Review collected by and hosted on G2.com. What do you dislike about Epsilon3? Epsilon, unfortunately, is not very user-friendly - it lacks a more modern look for UI, sometimes it is hard to figure out how to read the listed processes. I would like for the system to be more integrated with Zendesk, as in that steps would be directly described. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Epsilon3 helps with procedures that I do not encounter daily - helps to remember how to run them properly and accordingly. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-10478239/official_response/edit) Thanks for the feedback! We are working on some design improvements to address this. 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