--- title: Epsilon3 Reviews meta\_title: 'Epsilon3 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 260 reviews by the users' company size, role or industry to find out how Epsilon3 works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 260 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- ### Epsilon3 Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** in Epsilon3 beneficial, thanks to clear guides and well-structured information. [(39 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1837476&qs=pros-and-cons#reviews) Users value the **efficiency of procedure management** in Epsilon3, enjoying streamlined workflows and easy access to documentation. [(19 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1832881&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Epsilon3, as it centralizes processes and saves time while minimizing errors. [(15 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1833527&qs=pros-and-cons#reviews) Users value the **efficiency improvement** Epsilon3 offers, enhancing workflow and reducing paperwork clutter significantly. [(13 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1833537&qs=pros-and-cons#reviews) Users value the **version control and edit request features** of Epsilon3, enhancing their collaboration and article management. [(12 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836730&qs=pros-and-cons#reviews) Users face **complexity issues** with Epsilon3, particularly with slow login times and a confusing interface. [(11 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1833362&qs=pros-and-cons#reviews) Users note a significant **initial learning curve** that temporarily hinders productivity before they fully master Epsilon3. [(11 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1832646&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Epsilon3, causing initial frustration and temporary productivity loss. [(10 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836811&qs=pros-and-cons#reviews) Users find the **procedures confusing** , complicating searches and slowing down their workflow, especially for experienced team members. [(8 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836112&qs=pros-and-cons#reviews) Users express frustration with the **poor interface design** of Epsilon3, finding it confusing and time-consuming to navigate. [(8 mentions)](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836891&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Epsilon3 ##### 1. Ease of Use Users find the **ease of use** in Epsilon3 beneficial, thanks to clear guides and well-structured information. [ See 39 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1837476&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon3 Review" What do you like about Epsilon3? Epsilon3 is well regarded for streamlining complex operations through a user-friendly platform that helps teams create, manage, and execute operationa ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon as a Knowledge Base for Support" What do you like about Epsilon3? Step by step guides are very useful for new employees as it is written in a clear way with clearly labeled steps. ##### 2. Procedure Management Users value the **efficiency of procedure management** in Epsilon3, enjoying streamlined workflows and easy access to documentation. [ See 19 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1832881&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon3 Review" What do you like about Epsilon3? Epsilon3 is well regarded for streamlining complex operations through a user-friendly platform that helps teams create, manage, and execute operationa ![Minxi L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Minxi L.") ML Minxi L. Small-Business (50 or fewer emp.) 4.5/5 "Marvelous compared to piles and piles of on-paper checklists" What do you like about Epsilon3? We are still very happy with Epsilon3 two years later -- as the nature of our organization being an educational-oriented aerospace engineering team, i ##### 3. Efficiency Users appreciate the **efficiency** of Epsilon3, as it centralizes processes and saves time while minimizing errors. [ See 15 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1833527&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon3 Review" What do you like about Epsilon3? Epsilon3 is well regarded for streamlining complex operations through a user-friendly platform that helps teams create, manage, and execute operationa ![Minxi L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Minxi L.") ML Minxi L. Small-Business (50 or fewer emp.) 4.5/5 "Marvelous compared to piles and piles of on-paper checklists" What do you like about Epsilon3? We are still very happy with Epsilon3 two years later -- as the nature of our organization being an educational-oriented aerospace engineering team, i ##### 4. Efficiency Improvement Users value the **efficiency improvement** Epsilon3 offers, enhancing workflow and reducing paperwork clutter significantly. [ See 13 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1833537&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon3 Review" What do you like about Epsilon3? Epsilon3 is well regarded for streamlining complex operations through a user-friendly platform that helps teams create, manage, and execute operationa ![Minxi L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Minxi L.") ML Minxi L. Small-Business (50 or fewer emp.) 4.5/5 "Marvelous compared to piles and piles of on-paper checklists" What do you like about Epsilon3? We are still very happy with Epsilon3 two years later -- as the nature of our organization being an educational-oriented aerospace engineering team, i ##### 5. Features Users value the **version control and edit request features** of Epsilon3, enhancing their collaboration and article management. [ See 12 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836730&qs=pros-and-cons#reviews) See Related User Reviews ![Gabriella T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriella T.") GT Gabriella T. Enterprise (\> 1000 emp.) 4.5/5 "Epsilon3 presents complex procedures clearly with strong visuals to reduce operator error." What do you like about Epsilon3? I haven’t utilized any new functionality since last reviewing. ![Edvinas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edvinas B.") EB Edvinas B. Enterprise (\> 1000 emp.) 3.5/5 "Epsilon3 Review" What do you like about Epsilon3? After using Epsilon3 for a good length of period, this tool has not improved for user experience. Interface of website is designed in the bad way. It ### 5 Cons or Disadvantages of Epsilon3 ##### 1. Complexity Users face **complexity issues** with Epsilon3, particularly with slow login times and a confusing interface. [ See 11 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1833362&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon as a Knowledge Base for Support" What do you dislike about Epsilon3? Loading time when logging in which is needed more than once a day. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Epsilon3 as a knowledge base " What do you dislike about Epsilon3? The role definitions of users get reset occasionally needing work to restore and the loading time of initial login each time is too lengthy. ##### 2. Learning Curve Users note a significant **initial learning curve** that temporarily hinders productivity before they fully master Epsilon3. [ See 11 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1832646&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Epsilon3 as a knowledge base " What do you dislike about Epsilon3? The role definitions of users get reset occasionally needing work to restore and the loading time of initial login each time is too lengthy. ![Edvinas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edvinas B.") EB Edvinas B. Enterprise (\> 1000 emp.) 3.5/5 "Epsilon3 Review" What do you dislike about Epsilon3? To improve user interface and make simpler website design. Simplify search and research sections on different topics. Make narrow and specific key wor ##### 3. Steep Learning Curve Users face a **steep learning curve** with Epsilon3, causing initial frustration and temporary productivity loss. [ See 10 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836811&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Epsilon3 Review" What do you dislike about Epsilon3? While Epsilon3 is a robust and user-friendly platform overall, I’ve still run into a few limitations and areas where it could be improved. At times, I ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Epsilon3 as a knowledge base " What do you dislike about Epsilon3? The role definitions of users get reset occasionally needing work to restore and the loading time of initial login each time is too lengthy. ##### 4. Confusing Procedures Users find the **procedures confusing** , complicating searches and slowing down their workflow, especially for experienced team members. [ See 8 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836112&qs=pros-and-cons#reviews) See Related User Reviews ![Gabriella T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriella T.") GT Gabriella T. Enterprise (\> 1000 emp.) 4.5/5 "Epsilon3 presents complex procedures clearly with strong visuals to reduce operator error." What do you dislike about Epsilon3? Adding additional filtering and advanced search functionality would make a huge difference for auditing and finding specific criteria. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Epsilon3 as a knowledge base " What do you dislike about Epsilon3? The role definitions of users get reset occasionally needing work to restore and the loading time of initial login each time is too lengthy. ##### 5. Poor Interface Design Users express frustration with the **poor interface design** of Epsilon3, finding it confusing and time-consuming to navigate. [ See 8 mentions ](https://www.g2.com/products/epsilon3/reviews?filters%5Bsentiment_snippet%5D=1836891&qs=pros-and-cons#reviews) See Related User Reviews ![Edvinas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edvinas B.") EB Edvinas B. Enterprise (\> 1000 emp.) 3.5/5 "Epsilon3 Review" What do you dislike about Epsilon3? To improve user interface and make simpler website design. Simplify search and research sections on different topics. Make narrow and specific key wor AL Alex L. Small-Business (50 or fewer emp.) 4.0/5 "Epsilon Streamlines Procedure Management with Powerful Features" What do you dislike about Epsilon3? There are times that Epsilon gets a little cumbersome or confusing, especially when trying to pass ideas on to technicians or users who are not as fam ![Adrian C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian C.") AC Adrian C. POS Support Enterprise (\> 1000 emp.) 10/7/2025 "Still new to this im liking it so far" 4/5 What do you like best about Epsilon3? its easy to use and really helpful i enjoy using it Review collected by and hosted on G2.com. What do you dislike about Epsilon3? there isn't anything that i don't this like about it Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? i Needed to solve a problem with a merchant on there POS and i used Epsilon3 to look at a documentation on how to fix the issue Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-11776504/official_response/edit) Thanks for the kind words, Adrian! Let us know how we can help. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zoran B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoran B.") ZB Zoran B. Clinical Research Student Intern Small-Business (50 or fewer emp.) 6/15/2025 "Using Epsilon3 has been straightforward and helpful." 4/5 What do you like best about Epsilon3? I like that Epsilon3 makes it easy to organize and update SOPs in a clear, structured way, which helps keep the team aligned. The interface is simple enough that new team members can get up to speed without much training. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? I dislike that it has limited integration options with other tools we use, which sometimes adds extra steps to our workflow. It would be more efficient if it could sync more easily with our existing project management and communication tools. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Epsilon3 is solving the problem of scattered or outdated SOPs by providing a centralized place to create, update, and track procedures. This helps you maintain consistency across your team, reduce errors, and save time by making sure everyone is following the most up-to-date process. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-11296871/official_response/edit) Thanks for the feedback! We're always working to add more integrations, and we already support Jira, Slack, and more. Are there specific tools you want added? Validated ReviewerIncentivizedSource: G2 invite ![Ridwanuzzaman s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ridwanuzzaman s.") RS Ridwanuzzaman s. Environmental Executive Apparel & Fashion Mid-Market (51-1000 emp.) 7/30/2025 "Modernizing Aerospace Workflows: A Deep Dive into Epsilon3" 5/5 What do you like best about Epsilon3? Real-Time Collaboration User-Friendly Interface for Technical Teams Robust Version Control & Audit Trail Flexible Procedure Building ntegration Capabilities Review collected by and hosted on G2.com. What do you dislike about Epsilon3? Limited Customization for Non-Engineering Workflows Steep Setup for Smaller Teams Pricing Not Transparent Mobile Experience Is Basic Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Epsilon3 solves the challenge of managing complex, high-risk operational procedures that were traditionally tracked using spreadsheets, PDFs, or paper. For teams working in aerospace, defense, or advanced manufacturing, this often leads to version control issues, manual errors, and poor traceability. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-11452941/official_response/edit) Thanks for the kind words! We have many customization options available in our settings and procedure content blocks. Have you scheduled your onboarding session to learn more? [See how Epsilon3 improved](https://support.epsilon3.io/) Validated ReviewerIncentivizedSource: G2 invite LM Luca M. Mechanical Engineer II Mid-Market (51-1000 emp.) 10/11/2023 "Epsilon3 is our go to software for critical testing and operational procedures" 5/5 What do you like best about Epsilon3? I use Epsilon3 almost daily when deployed to our test site, and semi regularly when working from the office. Compared to other test procedure writing/execution software I have used, Epsilon3 has the most functionality, smoothest operation (in terms of loading in a web browser and allowing steps to be executed quickly and easily), and most logical user interface (no hidden buttons, well labelled etc.). We have also moved to version control of high level test and operational procedures, and the ability to suggest edits, add redline/blueline steps to procedures as they are conducted is a very effective way to save suggested changes without unapproved changes to the released procedures. We also work at a remote test site which has limited network coverage. Epsilon3 has worked flawlessly, allowing us to continue testing and completing procedures even with intermittent network access. The ability to have simple logic/numerical calculations built into run steps is also a great feature, eliminating the need for operators to do manual calculations in high stress environments. Coming from our other software packages, procedures can be far more easily written and implemented, even for inexperienced users. I can't comment on customer/technical support as I still haven't had to use it! Review collected by and hosted on G2.com. What do you dislike about Epsilon3? I don't have any notable dislikes of Epsilon3! Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Epsilon3 has been invaluable for execution of testing activities which need to follow a defined procedure. When conducting tests, we need to be able to focus on the task at hand. Having an efficient, non laggy software package is critical for this to avoid unnecessary distractions and time lost while testing. Epsilon3 has provided this. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-8719179/official_response/edit) Thanks for the review! You can already add photos to any run step in the comment field or by dragging and dropping a photo or clicking add attachment and taking a photo from the camera directly. You can also use the attachment field input type to require a photo on a given step. 11/17/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ryan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan N.") RN Ryan N. Deputy Director of Engineering Mid-Market (51-1000 emp.) 3/17/2025 "Top Tier Procedure Execution Software" 5/5 What do you like best about Epsilon3? Real-time updates seamlessly synchronize all operations across land, sea, and air, making this product indispensable for us. It offers user-friendly functionality, with frequent updates enhancing its efficiency and bringing added value to our processes. For instance, one of the latest features we began using in Epsilon3 is part history tracking, which enables us to monitor maintenance and flight history usage. The customer support is exceptional, assisting users with integration and implementation while being receptive to feature requests and facilitating improvements. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? Some new features are still being developed and are light on capability, but this improves with frequent updates. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Epsilon3 solved running mutiple complex procedures in real time accoss multiple locations. It also solved scheduling and part useage tracking as it relates to the procedures. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-10951546/official_response/edit) Thanks for the kind words! Validated ReviewerSource: G2 invite on behalf of seller ![Sebastian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastian H.") SH Sebastian H. STAHR Structures Teamlead Mid-Market (51-1000 emp.) 11/6/2024 "Easy and quick way to create checklists&procedures" 4.5/5 What do you like best about Epsilon3? I really like how intuitive the tool is. I had to create new procedures during a launch campaign with only little time to spare. Althougth I only had little prior experience with epsilon I was able to create the checklists I needed without spending much time on learning to use the tool. I also like that the tool is web based. As long as you know your login data you can use it on any device anywhere. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? The print function could use some refinement. At least in Firefox when you print a checklist epsilon only uses the standard print function of the webbrowser, which outputs non-ideal documents. Sometimes a workstep gets cut in halve at the end of the page and the rest is printed on the next page. This can be a bit confusing when you are working under pressure at the launch pad. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Helps me to quickly create checklists/procedures which keep me from making mistakes while working on fligth hardware. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-10461832/official_response/edit) Thanks! Sorry about the issues with print; we'll work to improve that! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Simona T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simona T.") ST Simona T. Customer service representative Enterprise (\> 1000 emp.) 11/5/2024 "My experience with epsilon" 4.5/5 What do you like best about Epsilon3? Its intuitive interface makes it easy to follow procedures and coordinate across teams, reducing errors and time delays—critical benefits in industries where precision and efficiency are paramount. The platform’s integration capabilities with other data sources and tools help create a seamless, centralized place for monitoring processes and sharing updates. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? One potential drawback of Epsilon3 could be its learning curve for teams who are new to digital procedure management or transitioning from traditional methods. Adapting complex workflows to the platform’s structure may initially require time and training, especially for teams unfamiliar with similar systems. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Improved Accuracy and Consistency: By digitizing procedures, Epsilon3 reduces errors that might occur with manual processes, ensuring that everyone follows the latest version of any given procedure. Increased Efficiency: With faster access to procedures, an intuitive interface, and built-in tracking, teams can save time and focus on executing their tasks rather than managing paperwork. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-10458366/official_response/edit) Thanks for the feedback! We are working on some ways to make the new user experience and initial training easier. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Enterprise (\> 1000 emp.) 11/7/2024 "Review of Epsilon3" 5/5 What do you like best about Epsilon3? Easy to find procedures with with just keywords and has a lot of features that are helpful for customer support. Use it multiple times a day as the guides and procedures are always up to date. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? Sometimes it's hard to locate the specific piece of info you need in the guide as there are a lot of steps and tabs that the info could be hidden behind Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Provide information that would take more time to find in other platforms Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-10460488/official_response/edit) Sorry to hear that it's hard to locate stuff! We're planning some navigation improvements soon. 5/30/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zachary H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zachary H.") ZH Zachary H. Engine Test Co-Lead Mid-Market (51-1000 emp.) 2/27/2023 "Epsilon3 has made procedure running less of a hassle" 4.5/5 What do you like best about Epsilon3? Epsilon3 makes it very easy to create procedures by giving many options to build upon. The ability to assign reviewers, and give users different roles that they are allowed to sign off on are most helpful to me. There are many different ways to create steps for procedures with pretty much any form of user input - photos, checkboxes, user type input as well as more automated integration types. It has made what used to be printed out procedures to a much smoother, faster way of working Review collected by and hosted on G2.com. What do you dislike about Epsilon3? Repeating procedures can be sometimes hard to manage if something is being repeated many times. It would be nice if the old sections that are now being repeated could be hidden and not take up limited space on the side bar. You could have option to show them and of course see them when procedure is over but ultimately they are out of the way to not confuse where you are at the time of running them. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? Constantly having to print out procedures is a hassle, editing them had no formal way of reviewing and ultimately was changing an excel sheet. Epsilon 3 allowed reviewers to be assigned and formarlized the release of procedures that had been reviewed for safety, and correctness Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-7768052/official_response/edit) Thanks, Zachary! This is super helpful feedback. We're working on some improvements for how we handle repeats and the UI around that, so we will take your ideas into account. 10/11/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 11/26/2024 "Epsilon3 can be great for training but a little challenging to use for senior team members" 2.5/5 What do you like best about Epsilon3? We, in our company, use Epsilon 3 daily. I think Epsilon3 is a good knowledge base tool for procedures. It’s really helpful because it breaks down each article into clear, simple steps. This can be especially useful for new team members as it makes it easier to learn and follow the process. Review collected by and hosted on G2.com. What do you dislike about Epsilon3? I’m not a fan of the interface (it looks a little old) and the procedure titles with the codes can be a bit confusing which makes it harder to search for the right knowledge base and is a little time consuming. While it can be helpful for new hires, it can be frustrating for senior team members. The procedure sections are not searchable until they are opened, so using ctrl+f doesn’t always work correctly unless each section containing the specific keyword is opened first. Review collected by and hosted on G2.com. What problems is Epsilon3 solving and how is that benefiting you? We use Epsilon3 as a knowledge base for our internal company's articles and guides. Some of these cover technical topics, which help me and others in the company find the right troubleshooting steps when needed, others focus on procedures - like resetting customer passwords or updating their account information on file. As I mentioned earlier - it's a great tool for the new hires as the procedures can be organized in step by step guides, making them easy to follow. Review collected by and hosted on G2.com. Show More Response from Max Mednik of Epsilon3 [Editedit](https://www.g2.com/survey_responses/epsilon3-review-10563761/official_response/edit) Thanks! We'll work to make procedure search inside procedures better! 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