--- title: Epsilon3 Reviews meta_title: 'Epsilon3 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 260 reviews by the users' company size, role or industry to find out how Epsilon3 works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 260 scale: '5' date_modified: '2026-08-12' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Epsilon3 Reviews **Vendor:** Epsilon3 **Category:** [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures) **Average Rating:** 4.2/5.0 **Total Reviews:** 260 ## About Epsilon3 Epsilon3 is the first AI-powered procedure and resource management tool designed for teams that engineer, build, test, and operate advanced products and systems. ✔ Standardize & Optimize Processes Our interoperable procedure execution system replaces inefficient checklists managed with paper, spreadsheets, docs, and outdated planning tools. Automatically track every step to ensure quality, consistency, and traceability. ✔ Fuel Rapid Iteration & Innovation Built-in version control, conditional workflows, and real-time data synchronization keep stakeholders on the same page. Enable continuous improvement and quick, data-driven decisions to stay far ahead of the competition. ✔ Streamline & Scale Operations Securely integrate siloed systems and automate repetitive, error-prone tasks to boost productivity and prevent delays. Simplify training, reduce costs, and maintain efficiency as your operations expand to meet demand. Epsilon3 is trusted by industry leaders like NASA, Blue Origin, Firefly Aerospace, Sierra Space, Redwire, Shift4, AeroVironment, Commonwealth Fusion Systems, and other commercial and government organizations. The company and platform were built by engineering leaders from SpaceX, NASA, and Google. Learn how: https://www.epsilon3.io/ ## Epsilon3 Pros & Cons **What users like:** - Users find the **ease of use** in Epsilon3 beneficial, thanks to clear guides and well-structured information. (39 reviews) - Users value the **efficiency of procedure management** in Epsilon3, enjoying streamlined workflows and easy access to documentation. (19 reviews) - Users appreciate the **efficiency** of Epsilon3, as it centralizes processes and saves time while minimizing errors. (15 reviews) - Users value the **efficiency improvement** Epsilon3 offers, enhancing workflow and reducing paperwork clutter significantly. (13 reviews) - Users value the **version control and edit request features** of Epsilon3, enhancing their collaboration and article management. (12 reviews) - Integrations (10 reviews) - Navigation Ease (10 reviews) - Productivity Improvement (10 reviews) - Customer Support (9 reviews) - Data Management (9 reviews) **What users dislike:** - Users face **complexity issues** with Epsilon3, particularly with slow login times and a confusing interface. (11 reviews) - Users note a significant **initial learning curve** that temporarily hinders productivity before they fully master Epsilon3. (11 reviews) - Users face a **steep learning curve** with Epsilon3, causing initial frustration and temporary productivity loss. (10 reviews) - Users find the **procedures confusing** , complicating searches and slowing down their workflow, especially for experienced team members. (8 reviews) - Users express frustration with the **poor interface design** of Epsilon3, finding it confusing and time-consuming to navigate. (8 reviews) - Difficult Navigation (7 reviews) - Users find the **learning difficulty** of Epsilon3 challenging, especially for first-time users navigating its complex interface. (7 reviews) - Poor Navigation (7 reviews) - Poor UI (7 reviews) - Missing Features (6 reviews) ## Epsilon3 Reviews ### 1. Epsilon3 as a knowledge base **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Epsilon3?** Refined Epsilon3 procedure runs with added time for familiarity do relay the steps that need to be taken clearly. **What do you dislike about Epsilon3?** The role definitions of users get reset occasionally needing work to restore and the loading time of initial login each time is too lengthy. **What problems is Epsilon3 solving and how is that benefiting you?** Combining knowledge bases into one platform and simplifying the processes that lead to a solution by sorting out the data necessary for the particular situation at hand by choosing the different options that point to different steps. All of this leads to an easier way to get information that would be needed and decreasing the time required to help out customers. **Official Response from Max Mednik:** > Thanks for the review! We'll work to make things easier to learn and less confusing in the future. ### 2. Epsilon as a Knowledge Base for Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Epsilon3?** Step by step guides are very useful for new employees as it is written in a clear way with clearly labeled steps. **What do you dislike about Epsilon3?** Loading time when logging in which is needed more than once a day. **What problems is Epsilon3 solving and how is that benefiting you?** Decreasing handle time of me with agents and of agents with our customers. **Official Response from Max Mednik:** > Sorry about the long initial load. That shouldn't be happening. Have you tried it on different computers or browsers? ### 3. Epsilon3 Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Epsilon3?** Epsilon3 is well regarded for streamlining complex operations through a user-friendly platform that helps teams create, manage, and execute operational procedures efficiently. **What do you dislike about Epsilon3?** While Epsilon3 is a robust and user-friendly platform overall, I’ve still run into a few limitations and areas where it could be improved. At times, I find it difficult to use, and the experience can feel less intuitive than I expect. **What problems is Epsilon3 solving and how is that benefiting you?** It benefits me by making it easier to assist other agents and guide them through the procedures. **Official Response from Max Mednik:** > Thanks! Do you have any pain points that make it hard to use? ### 4. Epsilon3 can be great for training but a little challenging to use for senior team members **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Epsilon3?** We, in our company, use Epsilon 3 daily. I think Epsilon3 is a good knowledge base tool for procedures. It’s really helpful because it breaks down each article into clear, simple steps. This can be especially useful for new team members as it makes it easier to learn and follow the process. **What do you dislike about Epsilon3?** I’m not a fan of the interface (it looks a little old) and the procedure titles with the codes can be a bit confusing which makes it harder to search for the right knowledge base and is a little time consuming. While it can be helpful for new hires, it can be frustrating for senior team members. The procedure sections are not searchable until they are opened, so using ctrl+f doesn’t always work correctly unless each section containing the specific keyword is opened first. **What problems is Epsilon3 solving and how is that benefiting you?** We use Epsilon3 as a knowledge base for our internal company's articles and guides. Some of these cover technical topics, which help me and others in the company find the right troubleshooting steps when needed, others focus on procedures - like resetting customer passwords or updating their account information on file. As I mentioned earlier - it's a great tool for the new hires as the procedures can be organized in step by step guides, making them easy to follow. **Official Response from Max Mednik:** > Thanks! We'll work to make procedure search inside procedures better! ### 5. Not User-Friendly, Difficult to Navigate **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Epsilon3?** If I had to highlight a positive, it would be that after extensive use, I’ve gotten somewhat accustomed to its interface and features. It does offer tools for managing workflows, but the usability makes it challenging to fully benefit from them. **What do you dislike about Epsilon3?** Epsilon3 is not very user-friendly. The interface is hard to navigate, making it difficult to follow workflows and complete tasks efficiently. Even with experience, it’s still not intuitive, and I often find myself wishing for a simpler, more streamlined alternative **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 is designed to help manage and document workflows, but its complex interface gets in the way of efficiency. While it does provide the tools needed, the usability issues make it harder to get full value from them. I’d benefit much more from a platform that’s easier to navigate and understand. **Official Response from Max Mednik:** > Thanks! Can you share more about what flows are difficult to follow or navigate so we can improve those? ### 6. Epsilon3 Review - Creating and Running Test Procedures **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Epsilon3?** The user interface is simple and easy to use when creating procedures. The layout is also easy to read when executing procedures which is especially important in hazardous testing environments. I also like the abilty to add differnt types of media for each steps and use colors/ symbols to indicate key pieces of information. **What do you dislike about Epsilon3?** I think Epsilon3 could have better integration with other softwares. Not sure if this is a limiation of the software or just something my company didn't use, but I think an area for improvement is the ability to easily connect/ link procedures to other websites and softwares containing relevent documention , version control, etc. This would also help the versatility of E3. I also dislike how seemingly unrelated notifications would show up in my inbox for approvals of differnt procedures that were not relevant to me. There were several instances where my notifcations would be full of approval requests for procedures that were not actually requesting my approval. **What problems is Epsilon3 solving and how is that benefiting you?** E3 is solving the problem of having a location to create, store, and track test procedures and runs. This is benefical when conducting a large number of tests across different teams that can be easily tracked and documetned in one place. **Official Response from Max Mednik:** > Thanks for the feedback! We recently released lots of integrations and are planning on more in the future. I hear you about the notifications; it's probably because you're part of a role that got added in the review process. You can fine-tune who has what roles and what roles are part of review processes to minimize that. ### 7. Great for simple interactive checklists **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Epsilon3?** Basic linear checklists are easy to create **What do you dislike about Epsilon3?** There isn't an option to check the length of Field Inputs. Also, can't base Conditionals on Input References or Calculations. **What problems is Epsilon3 solving and how is that benefiting you?** It slows down our call center agents. Would be nice if it could link to our phone system and help users find the correct procedure more efficiently. **Official Response from Max Mednik:** > Thanks for the feedback! We are working to expand conditional support to those areas you wrote. ### 8. Not the best **Rating:** 2.5/5.0 stars **Reviewed by:** Lukas S. | Payments Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Epsilon3?** It's comfortable for some guides on how to follow processes step by step. **What do you dislike about Epsilon3?** It's really hard to find guides in epsilon, the search engine is just bad. **What problems is Epsilon3 solving and how is that benefiting you?** I mainly use Epsilon3 for the guides that are created, it's making some difficult processes look a bit easier. **Official Response from Max Mednik:** > Sorry about the troubles with search! We recently released some improvements and a dedicated search page; have you tried that out? ### 9. IT'S alright **Rating:** 3.0/5.0 stars **Reviewed by:** Egle L. | Support, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Epsilon3?** You can find information that helps to troubleshoot the issues **What do you dislike about Epsilon3?** It's sometimes confusing which step is next to do the information on there is sometimes outdated **What problems is Epsilon3 solving and how is that benefiting you?** Its helps understand better the issue and how to solve it step by step **Official Response from Max Mednik:** > Thanks! Have you tried the "Next Step" button in the toolbar at the top? ### 10. Epsilon3: Honest Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Epsilon3?** What I like best about Epsilon3 is how easy it is to use. It makes complex tasks and teamwork feel smoother and more organized, which saves a lot of time. **What do you dislike about Epsilon3?** What I dislike about Epsilon3 is that it can sometimes be slow, especially when dealing with large projects or lots of data. It can be a bit frustrating waiting for things to load. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 makes handling complex tasks easier. It keeps everything organized and improves efficiency. **Official Response from Max Mednik:** > Sorry to hear about the slowness! Do you mean on edit or run time? We are working on some performance improvements. ### 11. Neutral **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** April 03, 2025 **What do you like best about Epsilon3?** Well it can store articles and have different versions of them available also it is easy to request edits **What do you dislike about Epsilon3?** Limited customization for the articles.. **What problems is Epsilon3 solving and how is that benefiting you?** Not really **Official Response from Max Mednik:** > Thanks for the feedback! There are many ways you can customize your articles with many block types. ### 12. Could be great with some tweaks **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Epsilon3?** The ease of being able to follow complex company procedures while going step by step **What do you dislike about Epsilon3?** The Interface seems a tad outdated and could benefit from a facelift. Takes longer than usual to understand the material due to this **What problems is Epsilon3 solving and how is that benefiting you?** For very complex procedures, it is easier to follow the branching step-by-step approach of epsilon guides **Official Response from Max Mednik:** > Thanks! We have some design improvements coming out soon for the facelift! ### 13. Pretty interesting tool **Rating:** 3.0/5.0 stars **Reviewed by:** Evaldas V. | Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Epsilon3?** You can make really complex procedures inside of Epsilon **What do you dislike about Epsilon3?** The content administrator needs to have a lot of experience to make great procedures. Running procedures is complicated. **What problems is Epsilon3 solving and how is that benefiting you?** Procedures that always follow same path, you do not need to think about them or remember them . **Official Response from Max Mednik:** > Thanks for the feedback! What's most complicated about running procedures? ### 14. Ease of use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Epsilon3?** I feel that the functionality of using Ep3 should be have the ablility to be used via mobile device in the smoothest process **What do you dislike about Epsilon3?** How i'm unable to use on the web browser of my device **What problems is Epsilon3 solving and how is that benefiting you?** It solves the problems of me completing my task. **Official Response from Max Mednik:** > Thanks! Epsilon3 works on mobile devices of all form factors. What is the issue you're having when you try to load it? ### 15. Epsilon3 can sometimes be overwhelming. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Epsilon3?** I like how much information Epsilon3 can have in its system. **What do you dislike about Epsilon3?** I think Epsilon3 can have too much though, and it is hard to navigate at times, and not the most user-friendly system. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 solves my problems for when I need to know different procedures at work, such as technical procedures for troubleshooting. **Official Response from Max Mednik:** > Thanks! We are working on some navigation improvements coming soon. ### 16. Needs more work **Rating:** 3.0/5.0 stars **Reviewed by:** Paulius D. | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2023 **What do you like best about Epsilon3?** There's a lot of helpful and straightforward information on Epsilon3. When it works, it helps implement various tasks a lot quicker than legacy methods while working on providing customer support to our customers, and I use it every time I get an opportunity. Overall it could be a great tool, but needs a bit more work. **What do you dislike about Epsilon3?** It is quite difficult to find relevant articles using only the tools provided, which makes the search experience very poor. Procedures that involve branching paths can be confusing since there are no options to select a path via included buttons, and one has to manually look for the relevant section. It would also be great if it was more integrated with our other software. **What problems is Epsilon3 solving and how is that benefiting you?** Our team has been struggling with the overwhelming amount of information scattered across various sources, making it challenging to find the right information and procedures for the different tasks at hand. However, Epsilon3 has been a lifesaver by providing us with accurate and relevant information in one centralized location, saving us significant time and effort. With Epsilon3's assistance, we have been able to streamline our workflow, ensuring that we are always up-to-date with the latest information and procedures. We are grateful for Epsilon3's invaluable support and look forward to continuing to work with this amazing tool. **Official Response from Max Mednik:** > Thanks, Paulius! We are working to make the search experience better in the near future, and we have several APIs available to further integrate the software with your other tools. For the conditional flows, you can already set up various paths/choices using buttons (Multiple Choice field input type). ### 17. Complicated to understand ant first **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Epsilon3?** Step-by-step procedures are highly effective for learning and task completion because they break down complex tasks into manageable, sequential actions. This approach allows individuals to focus on one step at a time, reducing overwhelm and increasing clarity. By following a logical order, step-by-step instructions make it easier to understand intricate processes, helping individuals retain information and improve their problem-solving skills. Additionally, step-by-step procedures enhance accuracy, minimize errors, and build confidence, making them an excellent tool for both beginners and experienced users. **What do you dislike about Epsilon3?** One aspect I found challenging is that searching for procedures can often be confusing and difficult to navigate. Many resources lack clear structure or are overloaded with information, making it hard to identify the relevant steps quickly. This lack of organization can lead to frustration, especially when procedures include technical jargon or assume prior knowledge. A more streamlined, user-friendly layout with clear headings and simplified language would make it easier for users to understand and follow the steps right from the beginning. Additionally, having visual aids, such as diagrams or step-by-step images, could enhance clarity and improve the overall experience. **What problems is Epsilon3 solving and how is that benefiting you?** This tool is invaluable for assisting with procedures, supporting our merchants, and locating essential information efficiently. By providing step-by-step guidance, it helps ensure that our team can follow consistent processes, making it easier to assist merchants effectively. With quick access to accurate information, we can address merchant inquiries promptly and resolve issues without delays. Additionally, the tool simplifies the search for resources, allowing team members to spend less time hunting for information and more time focusing on delivering high-quality support. This leads to improved satisfaction for both our team and the merchants we serve, as well as a more seamless overall workflow. **Official Response from Max Mednik:** > Thank you for your review! I'm sorry to hear you are having trouble especially with navigation and search. We would love to improve this for you. Can you contact our support team and share more about your use case so we can find ways to improve your experience? ### 18. useful but complicated **Rating:** 2.5/5.0 stars **Reviewed by:** Mele A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Epsilon3?** there are a LOT of resources for basically every question i may have regarding specific procedures that can be used as guidelines or even "cheat sheets" **What do you dislike about Epsilon3?** it's a bit confusing to navigate and finding exactly what you're looking for can take a while **What problems is Epsilon3 solving and how is that benefiting you?** information and resources help me become more independent, i need to rely on my colleagues and supervisors less **Official Response from Max Mednik:** > Hi, Mele. Sorry to hear that it's sometimes confusing. Could we set up a quick call to walk you through some of it and hear more of your feedback? ### 19. A welcome improvement. **Rating:** 3.0/5.0 stars **Reviewed by:** Lolita S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Epsilon3?** I like the layout and step-by-step guidance that can be provided by the application. The ability **What do you dislike about Epsilon3?** The search engine has been improved and seems to produce needed search results. The workflow selectors work and can be a great tool while assisting a customer. The interface is not user-friendly and can be really confusing. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon3 is a great depository of all the information that is needed for my day-to-day operations. I appreciate having everything I need in one website. **Official Response from Max Mednik:** > Thanks, Lolita! So sorry to hear the search is frustrating. We would love to improve it and will look into it. ### 20. Big changes **Rating:** 2.5/5.0 stars **Reviewed by:** Alice D. | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Epsilon3?** It is easy to read and find what you need **What do you dislike about Epsilon3?** hard to locate articles, limited word search. **What problems is Epsilon3 solving and how is that benefiting you?** easy to read, everything located in one place. **Official Response from Max Mednik:** > Thanks for the review! We are adding more search capabilities in the future. ### 21. Confused but useful **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Epsilon3?** Potential for good organization, very good for documentation. **What do you dislike about Epsilon3?** Hardert to implement specific tasks due to complexity **What problems is Epsilon3 solving and how is that benefiting you?** Documentation and approval of changes. Allows me to keep track of stuff better **Official Response from Max Mednik:** > Thanks for the review! We would love to help you with implementation and are working to simplify the interface. Can you reach out to our support so we can help you implement your tasks? ### 22. Useful, but needs better integration. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2023 **What do you like best about Epsilon3?** Useful for sharing information and writing in depth tutorials **What do you dislike about Epsilon3?** Not as integrated to internal systems as other tools. **What problems is Epsilon3 solving and how is that benefiting you?** Sharing useful information among employees. **Official Response from Max Mednik:** > Thanks for the review! Epsilon3 can integrate with your other internal systems and tools. Have you checked out our API documentation? ### 23. The software solves a real problem quite well but is expensive compared to the features it offers. **Rating:** 2.5/5.0 stars **Reviewed by:** Pradyumna B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Epsilon3?** I like the way procedures can be made in the application and the options that are offered at each stage. Also love the signoff required from multiple people which is quite useful. **What do you dislike about Epsilon3?** Even though we can create procedures in epsilon3, we still have to write a middleware entirely ourselves in order to make those features work the way we need to. **What problems is Epsilon3 solving and how is that benefiting you?** The creation of procedure stacks is important as it allows us to execute pre-written instructions and do so in a user-friendly way. **Official Response from Max Mednik:** > Thanks, Pradyumna! I'm sorry the middleware sometimes involves effort. We provide a sample app to do most of the heavy lifting for you, and we are also happy to help you hands-on develop that middleware too. Please reach out so we can help! ### 24. Interesting Tool **Rating:** 2.5/5.0 stars **Reviewed by:** Lauren C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Epsilon3?** I like that this tool has a lot of different functionality and can be used in several ways to enhance business processes. It's relatively easy to use once you get the hang of it. **What do you dislike about Epsilon3?** It has a learning curve to use the tool to its maximum ability. It can be hard to teach and train others in the organization about what its best used for and how to accurately use the tool. **What problems is Epsilon3 solving and how is that benefiting you?** Our call center agents can use a standard operating procedure when taking customer phone calls. This allows us to standardize our processes and create consistency across our support department(s). **Official Response from Max Mednik:** > Thanks, Lauren! Sorry there is some learning curve; we want to make it as easy as possible! Can we set up an onboarding call or other mini training to help your team get up to speed and comfortable with everything? ### 25. Using Epsilon to evaluate forest projects **Rating:** 2.5/5.0 stars **Reviewed by:** Parker I. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Epsilon3?** Epsilon has great procedural guardrails so our team can define and complete complex scientific evaluations. **What do you dislike about Epsilon3?** Epsilon3's API isn't as fleshed out as I would like it to be. The addition of rest Endpoints instead of websockets would be super helpful **What problems is Epsilon3 solving and how is that benefiting you?** Its the solving the problem of standardization of procedures and centralization of procedure steps and outcomes. **Official Response from Max Mednik:** > Thanks, Parker! I'm glad it's helping your team, and we would love to get it even more fleshed out over time! We do have some REST endpoints in our API, and we would love to continue to make it even better for you, so please keep the feedback and suggestions coming. ### 26. Short time user **Rating:** 3.0/5.0 stars **Reviewed by:** Faustas P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Epsilon3?** Its a fantastic portal to use for guides, tutorials and such. **What do you dislike about Epsilon3?** The platform is a bit buggy and sometimes does not show infomation. **What problems is Epsilon3 solving and how is that benefiting you?** It is easy to use for guides which takes a load off of other employees. **Official Response from Max Mednik:** > Thanks, Faustas! Sorry to hear you are not always seeing info load; can you let us know next time you see this so we can troubleshoot as that should never happen? ### 27. IVS Payment Support **Rating:** 2.5/5.0 stars **Reviewed by:** Melina M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Epsilon3?** I liked that Epsilon is working towards combining programs that we use. Seems very helpful for out needed tasks. **What do you dislike about Epsilon3?** So far nothing. Just needing more experience/exposure to the program. **What problems is Epsilon3 solving and how is that benefiting you?** I so far do not have problems regarding Epsilon. I will follow up if I do have issues regarding the program. I would like to continue using this program and learn more about the program. **Official Response from Max Mednik:** > Thank you, Melina! Let us know what we can do to earn more stars and make you happy or if you have any further feedback! ### 28. Works, but is uninspiring **Rating:** 2.5/5.0 stars **Reviewed by:** Robert S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Epsilon3?** Simple, easy to use interface doesn't require a lot of learning. **What do you dislike about Epsilon3?** With out current implementation, I don't see a good way to get data out of E3. We need to be able to export data on measurements, current release status of groups of reports, etc. **What problems is Epsilon3 solving and how is that benefiting you?** Work instructions for product manufacturing. Let's us document how work is executed. **Official Response from Max Mednik:** > Thanks, Robert! We can support getting out as much data as you need using our Data Export API. Reach out to us to learn more about that! ### 29. Very useful tool when working in teams **Rating:** 3.0/5.0 stars **Reviewed by:** Pedro A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Epsilon3?** I like how simple it is to collaborate on their platform and how detailed processes can be. **What do you dislike about Epsilon3?** Epsilon 3 can be a little complex and complicated to use if you have not had any exposure to it before using it. **What problems is Epsilon3 solving and how is that benefiting you?** We are looking to revamp our SOPs and Epsilon3 is assisting us with that **Official Response from Max Mednik:** > Thanks, Pedro! Glad you find it simple to collaborate. We would love to simplify things further for you and provide some additional training and documentation. Can you let us know how we can set up an onboarding call to help you get started? ### 30. Epsilon 3 is great **Rating:** 2.5/5.0 stars **Reviewed by:** Josh M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Epsilon3?** Epsilon makes it easy to search for the orders and items I need. **What do you dislike about Epsilon3?** The interface is a bit clunky and sometimes too much. **What problems is Epsilon3 solving and how is that benefiting you?** Epsilon makes it easier to track order progress and communicate between departments easier **Official Response from Max Mednik:** > Thanks, Josh! Sorry to hear you find the interface clunky; we'd love to hear if you have ideas on what can be improved. We're planning to do a design refresh and cleaning up across the board. - [View Epsilon3 pricing details and edition comparison](https://www.g2.com/products/epsilon3/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A00%3A12+-0500&secure%5Bsession_id%5D=95db5c9b-b0a4-48df-ba5a-63271f9fddbb&secure%5Btoken%5D=85eb8249115dd33e4a26c9013860030748e38c075b0615b180d1d6b3fef654f8&format=llm_user) ## Epsilon3 Integrations - [Jira](https://www.g2.com/products/jira/reviews) ## Epsilon3 Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards - Customizable Reports - Marketing Reports - Sales Reports - Activity Dashboard - Interactive Reports - Customizable Reports - Customizable Reports - Activity Dashboard - Customizable Dashboard **Additional Functionality** - Traceability - Production Scheduling - Workflow Management - Third-Party Integrations - Real-Time Data - Warehouse Management - Product Configurator - AI Copilot - Production Tracking - Alerts/Notifications - Supplier Management - Demand Forecasting - Barcode/Ticket Scanning - Purchase Order Management - Product Lifecycle Management - Maintenance Management - Customizable Reports - Work Order Management - Bills of Material - Quality Control - Supply Chain Management - Inventory Management - Cost Estimating - Real-Time Analytics - Shop Floor Management - Material Requirements Planning - Multi-Location - Job Management - Distribution Management - API - Financial Management - Production Management - Activity Dashboard - Sustainability Management - Compliance Management - Generative AI - Safety Management - Unattended Automation - Document Management - Lot Tracking - MES - Data Import/Export - Capacity Planning **Planning** - Identify Demand - Manage Resources - Production Plans - Optimization **Workflow & Automation** - Safety checks & inspections - Customizable Workflows - Dynamic SOP Promotion - Nonconformance Event Management - Safety & Incident Logging / Compliance Reporting **Planning** - Resource Definiton - Capacity - Scheduling - Real-Time Data **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **Task Tracking** - Activity Feed - Task Schedules - Comments **Systems Modeling** - Systems Modeling Language (SysML) - Unified Modeling Language (UML) - Model Based testing - Graphical programming - Drag and Drop **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Production Control - Manufacturing Execution System (MES)** - Scheduling - Dispatching - Execution - Automated Scheduling - Maintenance Scheduling **Process Management** - Process Overview - Real-Time Process Monitoring - Unstructured Processes - API Connection - Document Approval **Statistical Tool** - Scripting - Data Mining - Algorithms **Knowledge Base** - Link Sharing - Searchable **Scheduling** - Production Schedules - Deployment - KPI Monitoring - Shop Floor Management - Scenario Planning **Execution** - Planning - Scheduling - Collaboration **Optimization** - Performance - Forecasting - Corrections **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Checklist Options** - Templates - Native Forms - Downloadable Manuals **Requirements** - Requirements traceablity - Requirements analysis - Requirements priortization **Production Monitoring - Manufacturing Execution System (MES)** - Materials Movement - Quality Control - Operations Traceability - Safety Management - Bills of Material **Additional Functionality** - Calendar Management - Shop Floor Management - Performance Management - Real-Time Monitoring - KPI Monitoring - Availability Management - Third-Party Integration - Drag & Drop - Project Management - Activity Dashboard - Recommendations - Collaboration Tools - Equipment Management - Task Management - Gantt/Timeline View - Progress Tracking - Alerts/Notifications - "What If" Scenarios - AI Copilot - For Manufacturers - Real-Time Reporting - Mobile Access - Cost Management - Scenario Planning - Historical Database - Inventory Control - Reporting/Analytics - Generative AI - Time Tracking - Resource Management - Predictive Analytics - Resource Allocation & Planning - Projections - Prioritization - Search/Filter - Timesheet Management - Workflow Management - Skills Tracking - Utilization Reporting - Approval Process Control - Access Controls/Permissions - Third-Party Integrations - Reporting & Statistics - Customizable Reports - Commenting/Notes - API - Project Planning - Assignment Management - Customizable Fields - Multiple Projects - Time & Expense Tracking - Resource Request - Data Import/Export - Reporting/Project Tracking - Capacity Management - Real-Time Notifications - Real-Time Updates - Project Templates - Document Management - Workflow Automation **Customization** - Document Generation - Process Design - Process Repository - Low-Code App Development - No-Code **Data Analysis** - Analysis - Data Interaction - Time Series Analysis - Trend Analysis **Security** - Role-Based Permission **Analytics & Reporting** - Monitoring - KPIs - Customizable Analytics / BI Integration **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) - Decision Support **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Collaboration** - Distributed use - Stakeholder collaboration **Data Collection and Analysis - Manufacturing Execution System (MES)** - Performance Analysis - Machine and equipment - Document Control - Collect Manufacturing Data **Agentic AI - Advanced Planning and Scheduling (APS)** - Adaptive Learning **Enterprise Management** - Cross & Multi‑Site Governance - Site Reporting and Analytics - Cross‑Site Collaboration & Communication - Multi-Device Scalability - Role-Based Access Control (RBAC) **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Additional Functionality** - Bills of Material - Process Modeling & Designing - Time Tracking - Work Order Management - "What If" Scenarios - Task Management - Process Control - Drag & Drop - Color Codes/Icons - Quality Management - Packaging - Generative AI - Resource Management - Demand Forecasting - Gantt Chart - Material Requirements Planning - Production Scheduling - AI Copilot - Multi-Location - Raw Material Tracking - Capacity Planning - Traceability - Order Management - ERP integration - Alerts/Notifications - Inventory Management - Collaboration Tools - Preventive Maintenance - Reporting/Analytics - Mobile Access - Quotes/Estimates - Billing & Invoicing - Change Management - Scheduling - Status Tracking - Gantt/Timeline View - API - Real-Time Data - Document Management - Approval Process Control - Prioritization - Activity Dashboard - Forecasting - What-if Analysis - Third-Party Integrations - Data Visualization - Supplier Management - Production Management - Compliance Management **Collaboration** - Access Controls/Permissions - Data Unification - Accessibility - Process Routing - Real-Time Data - Role-Based Permissions **Decision Making** - Modeling - Data Visualizations - Report Generation - Data Unification - Customizable Reports **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Debugging** - Automatic error list - Breakpoints **Integration - Manufacturing Execution System (MES)** - Machine and equipment - Manufacturing Software - Internet of Things (IoT) **Knowledge Capture** - Frontline Knowledge Capture & Sharing - Content Versioning & SOP Updates - Embedded Microlearning - Offline Knowledge Access **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling - Natural Language Search - Visual Discovery - Data Blending - Data Blending **Communication** - Social Features - Tagging - Upload - Comments **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Artificial Intelligence - Manufacturing Execution System (MES)** - Predictive Analytics - Real-time Monitoring - Adaptive Planning - Real-Time Monitoring **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Demand Forecasting - AI/Machine Learning - Drag & Drop - For Healthcare - Forecasting - Data Extraction - Third-Party Integrations - Decision Support - Modeling & Simulation - Alerts/Notifications - Reporting/Analytics - Multiple Data Sources - For Retail - For Education - Data Discovery - Graphical Workflow Editor - Performance Metrics - Business Rules Management - AI Copilot - Natural Language Processing - Data Transformation - Data Clustering - API - Data Blending - Data Classification - Workflow Management - Workflow Automation **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services - Real-Time Analytics - Reporting/Analytics - Real-Time Analytics - Reporting/Analytics - Visual Analytics **Agentic AI - Manufacturing Execution System** - Cross-system Integration - Third-Party Integrations **Agentic AI** - Actions & Autonomous Execution - Real‑Time Translation & Transcription - Predictive & Prescriptive AI **Additional Functionality** - Activity Dashboard - Shop Floor Management - Quotes/Estimates - Inventory Tracking - Resource Allocation - Quality Management - Built-in Accounting - Supplier Management - Purchase Order Management - Reporting & Statistics - Workflow Management - AI Copilot - Document Management - Product Information Management - Project Management - Data Visualization - Supply Chain Management - Shipping Management - Task Management - Multi-Location - Generative AI - Performance Metrics - Order Management - Data Collection - Compliance Management - Search/Filter - Data Import/Export - Barcode/Ticket Scanning - Cost Tracking - Forecasting - Estimating - API - Inventory Management - Production Management - Warehouse Management **Data & Integration** - Open API & Extensibility - ERP / MES / EAM Integration **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs - Real-Time Data - Real-Time Data - Third-Party Integrations - Third-Party Integrations **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards - Task Management - Equipment Maintenance - Predictive Maintenance - Document Management - Inspection Management - Compliance Management - Technician Management - Asset Lifecycle Management - Calibration Management - Calendar Management - Inventory Management - Key & Lock Management - Safety Management - Job Management - Audit Management - Customizable Reports - For Mechanical Equipment - Fixed Asset Management - Dispatch Management - Purchase Order Management - Contact Management - Workflow Management - Purchase Order Management - Historical Reporting **Additional Functionality** - Monitoring - Barcode/Ticket Scanning - Audit Trail - Scheduling - Billing & Invoicing - Facility Scheduling - Inventory Tracking - Automated Scheduling - AI Copilot - Reporting & Statistics - Mobile Access - Alerts/Notifications - Cost Tracking - Generative AI - Maintenance Scheduling - Real-Time Data - Task Scheduling - API - Barcoding/RFID - Service History - Equipment Tracking - Third-Party Integrations - Asset Tracking - Document Storage - Multi-Location - GPS - Reminders - Customer Database - Customizable Forms - Customizable Fields - Warranty Tracking - Reporting/Analytics - Activity Tracking - Access Controls/Permissions - Data Import/Export - Inventory Control - Real-Time Notifications - Budgeting/Forecasting - AI Summarization - Chatbot - Resource Allocation - Downtime Tracking - Workflow Automation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications - Mobile Access - Metadata Management **Additional Functionality** - Generative AI - AI Copilot - Access Controls/Permissions - Mobile Reporting - Data Mapping - Multiple Data Sources - Forecasting - Customizable Branding - Charting - Customization - Role-Based Permissions - Real-Time Analytics - Workflow Management - Collaboration Tools - Ad hoc Query - Data Extraction - Data Synchronization - Application Development - Real-Time Reporting - Reporting & Statistics - Geographic Maps - Widgets - SSL Security - Reporting/Analytics - Self-service Analytics - Ad hoc Analysis - Data Capture and Transfer - Integration into Third Party Applications - Ad hoc Reporting - Visual Workflow Management - Visual Analytics - Single Sign On - Trend Analysis - Predictive Analytics - Data Visualization - Data Connectors - Benchmarking - Alerts/Notifications - Streaming Analytics - Mobile Access - Drag & Drop - Dashboard Creation **Additional Functionality** - Customizable Branding - Natural Language Processing - Data Extraction - AI Copilot - Ad hoc Reporting - Real-Time Reporting - Publishing/Sharing - Collaboration Tools - Strategic Planning - Self Service Data Preparation - Trend Analysis - Text Analysis - Real-Time Monitoring - Data Synchronization - Widgets - Benchmarking - Performance Metrics - Data Mapping - Generative AI - Trend/Problem Indicators - Customizable Templates - Access Controls/Permissions - Data Import/Export - Profitability Analysis - OLAP - Alerts/Notifications - Search/Filter - Drag & Drop - Data Connectors - Multiple Data Sources - Key Performance Indicators - Dashboard Creation - Role-Based Permissions - Data Mining - Forecasting - Ad hoc Query **Process Development** - Process Routing **Additional Functionality** - Rules-Based Workflow - Mobile Access - Document Storage - Data Import/Export - Collaboration Tools - Document Management - Real-Time Reporting - Customizable Forms - Activity Dashboard - CRM - Process Modeling & Designing - Drag & Drop - Task Progress Tracking - API - Calendar Management - Audit Management - Commenting/Notes - Forms Management - Alerts/Notifications - Reporting/Analytics - Configurable Workflow - Graphical Workflow Editor - Data Visualization - Workflow Management - Process Change Tracking - AI Copilot - Email Management - Templates - Real-Time Updates - Approval Process Control - Customizable Fields - Version Control - Forms Automation - Customizable Templates - Compliance Management - Activity Tracking - Single Sign On - Task Management - Customizable Reports - Business Process Control - Business Process Automation - User Management - Audit Trail ## Top Epsilon3 Alternatives - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,542 reviews) - [Scribe](https://www.g2.com/products/scribe/reviews) - 4.8/5.0 (921 reviews) - [Process Street](https://www.g2.com/products/process-street/reviews) - 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