--- title: Epsilon Services Reviews meta\_title: 'Epsilon Services Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 16 reviews by the users' company size, role or industry to find out how Epsilon Services works for a business like yours. aggregate\_rating: rating\_value: 2.9 review\_count: 16 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Advertising Agencies url: https://www.g2.com/categories/advertising-agencies --- ### Epsilon Services Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **customization options** in Epsilon Services, enhancing their overall experience with tailored solutions. [(1 mentions)](https://www.g2.com/products/epsilon-services/reviews?filters%5Bsentiment_snippet%5D=1662385&qs=pros-and-cons#reviews) Users value the **personalization of lists** in Epsilon Services, enhancing their overall experience and engagement. [(1 mentions)](https://www.g2.com/products/epsilon-services/reviews?filters%5Bsentiment_snippet%5D=1662397&qs=pros-and-cons#reviews) Users face significant **communication issues** with Epsilon Services, leading to delays and frustration in campaigns. [(1 mentions)](https://www.g2.com/products/epsilon-services/reviews?filters%5Bsentiment_snippet%5D=1662370&qs=pros-and-cons#reviews) Users report significant **delivery delays** with Epsilon Services, causing substantial setbacks in their campaigns. [(1 mentions)](https://www.g2.com/products/epsilon-services/reviews?filters%5Bsentiment_snippet%5D=1662414&qs=pros-and-cons#reviews) Users are frustrated by Epsilon's **poor customer support** , leading to significant delays and unmet campaign expectations. [(1 mentions)](https://www.g2.com/products/epsilon-services/reviews?filters%5Bsentiment_snippet%5D=1662421&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Epsilon Services ##### 1. Customization Users praise the **customization options** in Epsilon Services, enhancing their overall experience with tailored solutions. [ See 1 mentions ](https://www.g2.com/products/epsilon-services/reviews?filters%5Bsentiment_snippet%5D=1662385&qs=pros-and-cons#reviews) See Related User Reviews NC Nathan C. Small-Business (50 or fewer emp.) 0.0/5 "Terrible Experience" What do you like about Epsilon Services? Customized list modeling, availability of lists ##### 2. Personalization Users value the **personalization of lists** in Epsilon Services, enhancing their overall experience and engagement. [ See 1 mentions ](https://www.g2.com/products/epsilon-services/reviews?filters%5Bsentiment_snippet%5D=1662397&qs=pros-and-cons#reviews) See Related User Reviews NC Nathan C. Small-Business (50 or fewer emp.) 0.0/5 "Terrible Experience" What do you like about Epsilon Services? Customized list modeling, availability of lists ### Top Cons or Disadvantages of Epsilon Services ##### 1. Communication Issues Users face significant **communication issues** with Epsilon Services, leading to delays and frustration in campaigns. [ See 1 mentions ](https://www.g2.com/products/epsilon-services/reviews?filters%5Bsentiment_snippet%5D=1662370&qs=pros-and-cons#reviews) See Related User Reviews NC Nathan C. Small-Business (50 or fewer emp.) 0.0/5 "Terrible Experience" What do you dislike about Epsilon Services? After jumping through many hoops to launch our latest direct mail campaign, we were continually strung along until finally, Epsilon stated they would ##### 2. Delivery Delays Users report significant **delivery delays** with Epsilon Services, causing substantial setbacks in their campaigns. [ See 1 mentions ](https://www.g2.com/products/epsilon-services/reviews?filters%5Bsentiment_snippet%5D=1662414&qs=pros-and-cons#reviews) See Related User Reviews NC Nathan C. Small-Business (50 or fewer emp.) 0.0/5 "Terrible Experience" What do you dislike about Epsilon Services? After jumping through many hoops to launch our latest direct mail campaign, we were continually strung along until finally, Epsilon stated they would ##### 3. Poor Customer Support Users are frustrated by Epsilon's **poor customer support** , leading to significant delays and unmet campaign expectations. [ See 1 mentions ](https://www.g2.com/products/epsilon-services/reviews?filters%5Bsentiment_snippet%5D=1662421&qs=pros-and-cons#reviews) See Related User Reviews NC Nathan C. Small-Business (50 or fewer emp.) 0.0/5 "Terrible Experience" What do you dislike about Epsilon Services? After jumping through many hoops to launch our latest direct mail campaign, we were continually strung along until finally, Epsilon stated they would ## Top-Rated Alternatives [ ![KlientBoost](https://images.g2crowd.com/uploads/product/hd_favicon/d401505df2906f8be19479a4c9ab47c8/klientboost.svg "KlientBoost") KlientBoost 4.8/5(403) ](https://www.g2.com/products/klientboost/reviews) [ ![memoryBlue](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cb841c012e925444d76958f016cba17e/memoryblue.jpg "memoryBlue") memoryBlue 4.6/5(326) ](https://www.g2.com/products/memoryblue/reviews) [ ![INFUSE](https://images.g2crowd.com/uploads/product/hd_favicon/2fcde7ef94c7414eed3a1b5a23442f89/infusemedia-infuse.svg "INFUSE") INFUSE 4.5/5(294) ](https://www.g2.com/products/infusemedia-infuse/reviews) [ View All Alternatives ](https://www.g2.com/products/epsilon-services/competitors/alternatives) ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") TN Verified User in Non-Profit Organization Management Enterprise (\> 1000 emp.) 10/3/2017 "Good vendor for retageting and data management" 3.5/5 Describe the project or task Epsilon Services helped with: Used Epsilon owned organizations for running our retargeting campaigns, as well as for our marketing database. Review collected by and hosted on G2.com. What do you like best about Epsilon Services? Good customer service, responsive and willing to work with you Review collected by and hosted on G2.com. What do you dislike about Epsilon Services? Their tools can be more user friendly Need better reporting Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") MA Verified User in Automotive Mid-Market (51-1000 emp.) 8/24/2017 "Substandard" 2/5 Describe the project or task Epsilon Services helped with: At the dealership at which I'm employed, we are mandated to use Epsilon for email and direct mail marketing services for both service and sales. The creative provided is strict, unaesthetic and provides little to no room for individuality. In total, awful. Review collected by and hosted on G2.com. What do you like best about Epsilon Services? Our rep is fantastic in that she responds quickly to communication and often will have or immediately seek the answer to our question. Review collected by and hosted on G2.com. What do you dislike about Epsilon Services? It's Epsilon. See review above pointing to poor creative, symmetry across competition and lackluster delivery. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") MI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/1/2017 "\Implement the campaign\" 1/5 Describe the project or task Epsilon Services helped with: To run marketing email and direct mail campaigns with the target audience as customers Review collected by and hosted on G2.com. What do you like best about Epsilon Services? 1. Access to data 2. Huge workforce 3. End-to-end capabilities to run a campaign so you don't have to go to multiple vendors Review collected by and hosted on G2.com. What do you dislike about Epsilon Services? 1. Poor time management 2. Do not use top in class technology. 3. Very old school 4. Very expensive and traditional Review collected by and hosted on G2.com. Recommendations to others considering Epsilon Services: Please look for new firms. They provide end-to-end solutions but are very expensive and old-fashioned. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") TM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/27/2017 "Epsilon Review" 2.5/5 Describe the project or task Epsilon Services helped with: We use epsilon to give us customer data and insights that help target our campaigns. Review collected by and hosted on G2.com. What do you like best about Epsilon Services? Ease of use, a lot of detailed data, I love their website design Review collected by and hosted on G2.com. What do you dislike about Epsilon Services? I haven't ran in to anything that I've had an issue with yet. Review collected by and hosted on G2.com. Recommendations to others considering Epsilon Services: As long as you provide the correct information they will get you what you need. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") MR Verified User in Retail Enterprise (\> 1000 emp.) 6/27/2017 "Meh" 2.5/5 Describe the project or task Epsilon Services helped with: The target's that epsilon provided for customer acquisition in a new market were not as effective at creating new customers as expected Review collected by and hosted on G2.com. What do you like best about Epsilon Services? The customer rep was great. communication was prompt. Review collected by and hosted on G2.com. What do you dislike about Epsilon Services? performance of the groups they targeted for customer acquisition Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") MA Verified User in Automotive Mid-Market (51-1000 emp.) 5/2/2017 "Good product, setup of it was not so great" 4/5 Describe the project or task Epsilon Services helped with: The product is great that they offer. We have Epsilon through a couple different manufacturers that use it. We have had several hiccups with the setup and mailers were sent to customers that should not have received them... Review collected by and hosted on G2.com. What do you like best about Epsilon Services? Once setup correctly you can almost set and forget it. Review collected by and hosted on G2.com. What do you dislike about Epsilon Services? Support and setup are not great, make sure you go over your setup very carefully before you implement anything. Review collected by and hosted on G2.com. 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