ST
Suzanne T.
Paralegal Manager
Mid-Market (51-1000 emp.)
"New Epiq User Review"
5/5
What do you like best about Epiq Discover?

Ease of use, end-to-end self-service, attentive customer service, and onboarding. Review collected by and hosted on G2.com.

What do you dislike about Epiq Discover?

Page to page review is a bit clunky and slow. The last image on a page to the first image on the next page is a pain. Review collected by and hosted on G2.com.

Response from Customer Support of Epiq Discover
Edit edit

In the next release, we are adding the function for users to navigate from page to page as well as adding the ability for users to select a specific page to go to.

Verified User in Law Practice
UL
Verified User in Law Practice
Mid-Market (51-1000 emp.)
"User friendly processing and culling tool"
4/5
What do you like best about Epiq Discover?

It's quite simple to use but it has good functionality. I also like the interface visually - it's light and uncluttered, unlike e.g. Nuix interface. Review collected by and hosted on G2.com.

What do you dislike about Epiq Discover?

The fact that we cannot have certain fields in Info window, e.g. Begin Bates, Folder (ED Folder, that is).

I think that I still have not learnt about all the features available so I cannot complain much. I think that adding autoload to Relativity feature would be fantastic and will streamline the process. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Epiq Review: Affidavit of Documents"
4.5/5
What do you like best about Epiq Discover?

Customizable tags and clean interface. I found the document tags extremely helpful, and the staff are always quick and responsive to questions. Review collected by and hosted on G2.com.

What do you dislike about Epiq Discover?

Document dates can be disrupted, no built in feature to edit dates as needed. Review collected by and hosted on G2.com.

Response from Customer Support of Epiq Discover
Edit edit

Thank you for your feedback. You can access our "Epiq Discovery Help" portal, from there click Review > Administer reviews > Create or modify metadata in Review. There you can view a guide on how to edit dates as needed. You can reach out to our customer support team via customersuccess@epiqglobal.com for any other support questions.

Verified User in Legal Services
CL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"SageForth Production 001"
4/5
What do you like best about Epiq Discover?

different options to view and tag the documents Review collected by and hosted on G2.com.

What do you dislike about Epiq Discover?

importing the data seems fairly complicated Review collected by and hosted on G2.com.

Response from Customer Support of Epiq Discover
Edit edit

Thank you for your feedback, "importing the data seems fairly complicated" the process should be straightforward - if you have encountered issues, please feel to reach out to your client success support manager at customersuccess@epiqglobal.com, and we would be more than happy to guide and assist you.

Verified User in Legal Services
AL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Epiq Discovery"
5/5
What do you like best about Epiq Discover?

It's a user-friendly eDiscovery platform that allows users of all knowledge levels to achieve their end goals quickly. Review collected by and hosted on G2.com.

What do you dislike about Epiq Discover?

Compared with the web version, the desktop client is more challenging to learn and use. Review collected by and hosted on G2.com.

Response from Customer Support of Epiq Discover
Edit edit

Thank you for the feedback - we do have a plan to redesign the interface to make it easy to learn and use.

Verified User in Legal Services
AL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"manager of litigation technology"
5/5
What do you like best about Epiq Discover?

Easy, streamlined process that's easy to teach and follow Review collected by and hosted on G2.com.

What do you dislike about Epiq Discover?

Not as much control for us to manipulate and customize Review collected by and hosted on G2.com.

Response from Customer Support of Epiq Discover
Edit edit

Thank you for your feedback, you can reach out to our client support team at customersuccess@epiqglobal.com with a specific request, and they will be happy to help and guide you on the best ways to utilize Epiq Discovery for your needs.

Verified User in Semiconductors
US
Verified User in Semiconductors
Small-Business (50 or fewer emp.)
"Professional interface and nice solution."
5/5
What do you like best about Epiq Discover?

Clear structure and enriching solutions for a lot of industries, highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Epiq Discover?

Too many words for every item; maybe using the diagram will be more clear. Review collected by and hosted on G2.com.