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epilot

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epilot is a comprehensive cloud-based platform designed to accelerate the energy transition by enabling energy suppliers, grid operators, and solution providers to digitize and streamline their sales and service processes. By offering a 360° view of customer interactions and integrating various functionalities, epilot empowers organizations to manage complex energy products and services efficiently. Key Features and Functionality: - Energy XRM: Beyond traditional CRM systems, epilot's Energy XRM allows for centralized management of customer relationships, products, prices, services, and intricate processes involving partners and internal teams. - Product Hub: Facilitates the creation and management of a comprehensive catalog of products and services with flexible pricing options, enabling quick market launches and adjustments. - Journeys: Provides user-friendly, no-code order and inquiry routes, allowing for the rapid deployment of customized customer experiences. - Processes & Automations: Optimizes and automates complex business processes, reducing manual effort and increasing operational efficiency. - Customer and Partner Portals: Offers individually branded portals for customers and partners, enhancing collaboration and self-service capabilities. - Data Lake: Enables automated data collection, serving as a foundation for business intelligence and informed decision-making. Primary Value and Solutions Provided: epilot addresses the unique challenges of the energy sector by offering a unified platform that digitizes and automates sales and service processes. It reduces the cost-to-serve by up to 40%, accelerates time-to-market for new products, and enhances customer satisfaction through streamlined interactions. By integrating various aspects of customer and product management, epilot empowers energy companies to adapt swiftly to market changes and drive the energy transition effectively.

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