--- title: Epicor Prophet 21 Reviews meta\_title: 'Epicor Prophet 21 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 206 reviews by the users' company size, role or industry to find out how Epicor Prophet 21 works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 206 scale: '5' date\_modified: '2026-08-11' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- ### Epicor Prophet 21 Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Epicor Prophet 21, valuing its user-friendly interface and helpful resources. [(11 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800548&qs=pros-and-cons#reviews) Users commend the **exceptional inventory management** capabilities of Epicor Prophet 21, enhancing efficiency in distribution operations. [(6 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1801493&qs=pros-and-cons#reviews) Users value the **system integration** of Prophet 21, effectively managing distribution, service, and manufacturing on one platform. [(6 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800439&qs=pros-and-cons#reviews) Users appreciate the **fast operations and exceptional inventory management** of Epicor Prophet 21, enhancing their distribution processes. [(5 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800325&qs=pros-and-cons#reviews) Users value the **effective customer support** of Epicor Prophet 21, appreciating its helpful resources and intuitive interface. [(4 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800463&qs=pros-and-cons#reviews) Users find Epicor Prophet 21 **expensive** , citing high costs and limited support for new features and modules. [(6 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1799822&qs=pros-and-cons#reviews) Users find the **difficult customization** of Epicor Prophet 21 hampers workflow, impacting feature implementation and usability. [(5 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1801581&qs=pros-and-cons#reviews) Users are frustrated by **missing features** in Epicor Prophet 21, especially with the cloud transition affecting accessibility. [(4 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800754&qs=pros-and-cons#reviews) Users experience **customization issues** in P21, facing challenges with extensive modifications and outdated UI elements. [(3 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800043&qs=pros-and-cons#reviews) Users find **limited customization options** in Epicor Prophet 21 challenging for tailoring features to their needs. [(3 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1799933&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Epicor Prophet 21 ##### 1. Ease of Use Users appreciate the **ease of use** in Epicor Prophet 21, valuing its user-friendly interface and helpful resources. [ See 11 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800548&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you like about Epicor Prophet 21? Recently upgraded to Cloud version. Operations are faster now. Discovered new capabilities that are very useful. Inventory management ability is exce ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Profit 21" What do you like about Epicor Prophet 21? It is user friendly and once you figure out one module you can figure them all out. ##### 2. Inventory Management Users commend the **exceptional inventory management** capabilities of Epicor Prophet 21, enhancing efficiency in distribution operations. [ See 6 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1801493&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you like about Epicor Prophet 21? Recently upgraded to Cloud version. Operations are faster now. Discovered new capabilities that are very useful. Inventory management ability is exce ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you like about Epicor Prophet 21? Prophet 21 is built in a way that works with, not against our distribution business and is built with the tools to manage all parts of that business. ##### 3. System Integration Users value the **system integration** of Prophet 21, effectively managing distribution, service, and manufacturing on one platform. [ See 6 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800439&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you like about Epicor Prophet 21? Prophet 21 is built in a way that works with, not against our distribution business and is built with the tools to manage all parts of that business. SR Shellie R. Mid-Market (51-1000 emp.) 5.0/5 "My team enjoys the customizations available with the P21 platform" What do you like about Epicor Prophet 21? We appreciate the customizations that are available with the platform as we have implemented quite a few customizations to make the product work best ##### 4. Features Users appreciate the **fast operations and exceptional inventory management** of Epicor Prophet 21, enhancing their distribution processes. [ See 5 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800325&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you like about Epicor Prophet 21? Recently upgraded to Cloud version. Operations are faster now. Discovered new capabilities that are very useful. Inventory management ability is exce AS Ann S. Mid-Market (51-1000 emp.) 4.0/5 "P21 User" What do you like about Epicor Prophet 21? It is easy to use, very intuitive and flexible. ##### 5. Customer Support Users value the **effective customer support** of Epicor Prophet 21, appreciating its helpful resources and intuitive interface. [ See 4 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800463&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "P21 Support Specialist Review" What do you like about Epicor Prophet 21? The on-prem,. But that is going away. Currently SQL database access, but again that is going away. Complete software solution for the entire company a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you like about Epicor Prophet 21? Prophet 21 is built in a way that works with, not against our distribution business and is built with the tools to manage all parts of that business. ### 5 Cons or Disadvantages of Epicor Prophet 21 ##### 1. Expensive Users find Epicor Prophet 21 **expensive** , citing high costs and limited support for new features and modules. [ See 6 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1799822&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "P21 Support Specialist Review" What do you dislike about Epicor Prophet 21? The cost and all of the additional costs. The lack of visibilty with invoices. Having to cancel a service 90 days before renewal but no invoice or ren ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Robust software with tons of out of the box features" What do you dislike about Epicor Prophet 21? The cost, it is pricey for a smaller distributor. ##### 2. Difficult Customization Users find the **difficult customization** of Epicor Prophet 21 hampers workflow, impacting feature implementation and usability. [ See 5 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1801581&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you dislike about Epicor Prophet 21? P21 has improved over past few months, but UI still feels outdated. Less Customization options from user point of view. SKU level fields are difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you dislike about Epicor Prophet 21? You do have to spend the time to learn and understand the product. You have to create some of your own reports and dashboards; you have to customize s ##### 3. Missing Features Users are frustrated by **missing features** in Epicor Prophet 21, especially with the cloud transition affecting accessibility. [ See 4 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800754&qs=pros-and-cons#reviews) See Related User Reviews SS Sharon S. Mid-Market (51-1000 emp.) 4.0/5 "Review of Prophet 21" What do you dislike about Epicor Prophet 21? missing production labor when doing production orders ![Jolene H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jolene H.") JH Jolene H. Mid-Market (51-1000 emp.) 5.0/5 "Always More to Learn!" What do you dislike about Epicor Prophet 21? Prophet's move to the cloud means we are missing out on its newest features. We have not always trusted new releases when they're first introduced and ##### 4. Customization Issues Users experience **customization issues** in P21, facing challenges with extensive modifications and outdated UI elements. [ See 3 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800043&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you dislike about Epicor Prophet 21? P21 has improved over past few months, but UI still feels outdated. Less Customization options from user point of view. SKU level fields are difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you dislike about Epicor Prophet 21? You do have to spend the time to learn and understand the product. You have to create some of your own reports and dashboards; you have to customize s ##### 5. Limited Customization Users find **limited customization options** in Epicor Prophet 21 challenging for tailoring features to their needs. [ See 3 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1799933&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you dislike about Epicor Prophet 21? P21 has improved over past few months, but UI still feels outdated. Less Customization options from user point of view. SKU level fields are difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you dislike about Epicor Prophet 21? You do have to spend the time to learn and understand the product. You have to create some of your own reports and dashboards; you have to customize s ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") EI Verified User in Industrial Automation Mid-Market (51-1000 emp.) 5/8/2025 "Purpose Built Distribution Software for Small to Large Business" 5/5 What do you like best about Epicor Prophet 21? Prophet 21 is built in a way that works with, not against our distribution business and is built with the tools to manage all parts of that business. The tools it provides makes it a key part of how we serve customers as a distributor. In addition, we do service and some manufacturing and Prophet 21 is able to do all of these under one unified platform. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? You do have to spend the time to learn and understand the product. You have to create some of your own reports and dashboards; you have to customize some your forms to have all the information you need. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Efficiently service customer orders, from quoting through purchasing, to shipping, to accounting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CL Chris L. Mid-Market (51-1000 emp.) 5/7/2025 "Where is the manufacturing capabilities" 4/5 What do you like best about Epicor Prophet 21? Epicor Prophet 21 is a great system for Distribution. However, our company is splitting between Distributiin and Manufacturing. It does have Light Manufacturing capabilities, but you have to pay for add-ons. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Not really a good MRP. To explore other add-ons you have to pay. Hard to pay if you do not know the juice is worth the squeeze. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Need better MRP capabilities. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JS Joshua S. Small-Business (50 or fewer emp.) 5/6/2025 "A robust, yet slightly overly complex system" 4/5 What do you like best about Epicor Prophet 21? Prophet 21 has many useful features, ranging from sales, to finances, to inventory solutions. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Utilizing all the tools can be difficult, especially without more advanced training or prior knowledge of this sort of system. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Order management, order picking, and distribution. Prophet has made it much easier to take care of all of these in one system, saving time and resources. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Miguel J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel J.") MJ Miguel J. Operations Assistant/ Billing & Purchasing Small-Business (50 or fewer emp.) 5/6/2025 "Great learning experience" 5/5 What do you like best about Epicor Prophet 21? Combines all aspects of the business into one platform. And with newer releases, our ability to run the business improves. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Adding new products can be cost prohibitive. New modules are pricey and come with zero support unless you are doing to incur a greater cost. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? More efficient workforce with each update. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign RW Rose W. Small-Business (50 or fewer emp.) 5/6/2025 "Director of Finance" 5/5 What do you like best about Epicor Prophet 21? Prophet is rather user friendly and always has new updates. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? One the the dislikes, is the length of time it takes the service department to get back. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Epicor has given our business new technology to help make our business grow. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Bassem R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bassem R.") BR Bassem R. Director Of Information Technology Mid-Market (51-1000 emp.) 5/6/2025 "Broad Community Invlolvement" 5/5 What do you like best about Epicor Prophet 21? I like that they collect and use information from the user community to improve their product Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Nothing comes to mind. So far it meets all our needs. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Managing our transactions, inventory, customers, orders, purchasing, and accounting Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign LB Lydia b. Mid-Market (51-1000 emp.) 5/8/2025 "very interesting" 5/5 What do you like best about Epicor Prophet 21? user friendly software - easy to use thank you Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Support is good but would prefer sometimes to have a call Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? easy to retrieve data and put together problem solving reports to move forward more efficiently Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CC Chuck C. Director, Distribution Small-Business (50 or fewer emp.) 12/17/2024 "Long time user" 4.5/5 What do you like best about Epicor Prophet 21? We like that we own the data and the ability to integrate into other systems. It was easy to tell from day one that Prophet21 was engineered for distribution. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? There's not a lot to dislike. If I had to pick something, it would be the lack of ability to automatically round prices to the nearest penny. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? It streamlines our ordering to fulfillment process from beginning to end. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MM Michael M. Small-Business (50 or fewer emp.) 5/6/2025 "Fireball" 4/5 What do you like best about Epicor Prophet 21? Ease of use, Ease of Implementation and Month End Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Sometimes hard to find fields. Fields are not in certain databases that is needed. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Basic WIP order system is needed in the Distribution Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JS jodi s. Small-Business (50 or fewer emp.) 5/6/2025 "P2 1st review by jodi" 4/5 What do you like best about Epicor Prophet 21? The help sections make using it easy and user friendly Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? can't undo something like reverse an invoice without having to do an RMA Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? they aren't solving anything for me at the moment Review collected by and hosted on G2.com. 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