--- title: Epicor Prophet 21 Reviews meta\_title: 'Epicor Prophet 21 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 206 reviews by the users' company size, role or industry to find out how Epicor Prophet 21 works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 206 scale: '5' date\_modified: '2026-08-07' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- ### Epicor Prophet 21 Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Epicor Prophet 21, valuing its user-friendly interface and helpful resources. [(11 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800548&qs=pros-and-cons#reviews) Users commend the **exceptional inventory management** capabilities of Epicor Prophet 21, enhancing efficiency in distribution operations. [(6 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1801493&qs=pros-and-cons#reviews) Users value the **system integration** of Prophet 21, effectively managing distribution, service, and manufacturing on one platform. [(6 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800439&qs=pros-and-cons#reviews) Users appreciate the **fast operations and exceptional inventory management** of Epicor Prophet 21, enhancing their distribution processes. [(5 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800325&qs=pros-and-cons#reviews) Users value the **effective customer support** of Epicor Prophet 21, appreciating its helpful resources and intuitive interface. [(4 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800463&qs=pros-and-cons#reviews) Users find Epicor Prophet 21 **expensive** , citing high costs and limited support for new features and modules. [(6 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1799822&qs=pros-and-cons#reviews) Users find the **difficult customization** of Epicor Prophet 21 hampers workflow, impacting feature implementation and usability. [(5 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1801581&qs=pros-and-cons#reviews) Users are frustrated by **missing features** in Epicor Prophet 21, especially with the cloud transition affecting accessibility. [(4 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800754&qs=pros-and-cons#reviews) Users experience **customization issues** in P21, facing challenges with extensive modifications and outdated UI elements. [(3 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800043&qs=pros-and-cons#reviews) Users find **limited customization options** in Epicor Prophet 21 challenging for tailoring features to their needs. [(3 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1799933&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Epicor Prophet 21 ##### 1. Ease of Use Users appreciate the **ease of use** in Epicor Prophet 21, valuing its user-friendly interface and helpful resources. [ See 11 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800548&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you like about Epicor Prophet 21? Recently upgraded to Cloud version. Operations are faster now. Discovered new capabilities that are very useful. Inventory management ability is exce ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Profit 21" What do you like about Epicor Prophet 21? It is user friendly and once you figure out one module you can figure them all out. ##### 2. Inventory Management Users commend the **exceptional inventory management** capabilities of Epicor Prophet 21, enhancing efficiency in distribution operations. [ See 6 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1801493&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you like about Epicor Prophet 21? Recently upgraded to Cloud version. Operations are faster now. Discovered new capabilities that are very useful. Inventory management ability is exce ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you like about Epicor Prophet 21? Prophet 21 is built in a way that works with, not against our distribution business and is built with the tools to manage all parts of that business. ##### 3. System Integration Users value the **system integration** of Prophet 21, effectively managing distribution, service, and manufacturing on one platform. [ See 6 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800439&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you like about Epicor Prophet 21? Prophet 21 is built in a way that works with, not against our distribution business and is built with the tools to manage all parts of that business. SR Shellie R. Mid-Market (51-1000 emp.) 5.0/5 "My team enjoys the customizations available with the P21 platform" What do you like about Epicor Prophet 21? We appreciate the customizations that are available with the platform as we have implemented quite a few customizations to make the product work best ##### 4. Features Users appreciate the **fast operations and exceptional inventory management** of Epicor Prophet 21, enhancing their distribution processes. [ See 5 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800325&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you like about Epicor Prophet 21? Recently upgraded to Cloud version. Operations are faster now. Discovered new capabilities that are very useful. Inventory management ability is exce AS Ann S. Mid-Market (51-1000 emp.) 4.0/5 "P21 User" What do you like about Epicor Prophet 21? It is easy to use, very intuitive and flexible. ##### 5. Customer Support Users value the **effective customer support** of Epicor Prophet 21, appreciating its helpful resources and intuitive interface. [ See 4 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800463&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "P21 Support Specialist Review" What do you like about Epicor Prophet 21? The on-prem,. But that is going away. Currently SQL database access, but again that is going away. Complete software solution for the entire company a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you like about Epicor Prophet 21? Prophet 21 is built in a way that works with, not against our distribution business and is built with the tools to manage all parts of that business. ### 5 Cons or Disadvantages of Epicor Prophet 21 ##### 1. Expensive Users find Epicor Prophet 21 **expensive** , citing high costs and limited support for new features and modules. [ See 6 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1799822&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "P21 Support Specialist Review" What do you dislike about Epicor Prophet 21? The cost and all of the additional costs. The lack of visibilty with invoices. Having to cancel a service 90 days before renewal but no invoice or ren ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Robust software with tons of out of the box features" What do you dislike about Epicor Prophet 21? The cost, it is pricey for a smaller distributor. ##### 2. Difficult Customization Users find the **difficult customization** of Epicor Prophet 21 hampers workflow, impacting feature implementation and usability. [ See 5 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1801581&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you dislike about Epicor Prophet 21? P21 has improved over past few months, but UI still feels outdated. Less Customization options from user point of view. SKU level fields are difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you dislike about Epicor Prophet 21? You do have to spend the time to learn and understand the product. You have to create some of your own reports and dashboards; you have to customize s ##### 3. Missing Features Users are frustrated by **missing features** in Epicor Prophet 21, especially with the cloud transition affecting accessibility. [ See 4 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800754&qs=pros-and-cons#reviews) See Related User Reviews SS Sharon S. Mid-Market (51-1000 emp.) 4.0/5 "Review of Prophet 21" What do you dislike about Epicor Prophet 21? missing production labor when doing production orders ![Jolene H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jolene H.") JH Jolene H. Mid-Market (51-1000 emp.) 5.0/5 "Always More to Learn!" What do you dislike about Epicor Prophet 21? Prophet's move to the cloud means we are missing out on its newest features. We have not always trusted new releases when they're first introduced and ##### 4. Customization Issues Users experience **customization issues** in P21, facing challenges with extensive modifications and outdated UI elements. [ See 3 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800043&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you dislike about Epicor Prophet 21? P21 has improved over past few months, but UI still feels outdated. Less Customization options from user point of view. SKU level fields are difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you dislike about Epicor Prophet 21? You do have to spend the time to learn and understand the product. You have to create some of your own reports and dashboards; you have to customize s ##### 5. Limited Customization Users find **limited customization options** in Epicor Prophet 21 challenging for tailoring features to their needs. [ See 3 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1799933&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you dislike about Epicor Prophet 21? P21 has improved over past few months, but UI still feels outdated. Less Customization options from user point of view. SKU level fields are difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you dislike about Epicor Prophet 21? You do have to spend the time to learn and understand the product. You have to create some of your own reports and dashboards; you have to customize s TD taylor d. Mid-Market (51-1000 emp.) 5/29/2026 "Simple, Fast, and Easy to Use" 5/5 What do you like best about Epicor Prophet 21? its simple to use and fast. Very effective. Support side is fantastic and issues get resolved quickly! We use it everyday! Implmenting it in the factory and office seems to have adapted well and integrated everywhere! Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? there's alot of different portals that sometime can get confusing. Error codes come up often but can be fixed. Sometimes unlinks from the server. Using it everyday does sometime slow the system down Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? its making production flow a lot easier and ordering simplified. great portal. benefiting me by easily attaining information to the dealer networks and helps my orders get complete Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Mid-Market (51-1000 emp.) 5/7/2025 "P21 Support Specialist Review" 4/5 What do you like best about Epicor Prophet 21? The on-prem,. But that is going away. Currently SQL database access, but again that is going away. Complete software solution for the entire company and all departments Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? The cost and all of the additional costs. The lack of visibilty with invoices. Having to cancel a service 90 days before renewal but no invoice or renewal sent in advance. Being forced to the cloud and the massive increase in cost Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? It is a functional day to day software. We have added many business rules, customizations and add-ins to get to where we want to be. Beneficial in that everything under the same umbrella Review collected by and hosted on G2.com. Show More 5/15/2026 Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5/19/2026 "Versatile ERP with Smooth Integration, Needs Manufacturing Improvements" 3.5/5 What do you like best about Epicor Prophet 21? I like using Epicor Prophet 21 because it's easy to use and provides accurate data. The whole customer experience works well for me. I also value the workflow of processes that keep data updated and offer good follow-up tools on open transactions, along with visibility on actual versus required stock. Additionally, the integration went well when setting up the system. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? The scheduling of production, assembly, and service work as well as the field requirements for the service department don't work as well for me. We're doing manufacturing and service, which is a challenge to handle in Epicor Prophet 21. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? I use Epicor Prophet 21 for managing orders, purchases, inventory, and distribution. It solves order and PO management, keeps data updated, and provides visibility on stock. I like its accurate data and ease of use. Review collected by and hosted on G2.com. Show More Response from Sam Malecek of Epicor Prophet 21 [Editedit](https://www.g2.com/survey_responses/epicor-prophet-21-review-12841698/official_response/edit) Thanks for sharing such a detailed perspective—we really appreciate it! It’s great to hear that the system’s ease of use, reliable data, and strong process workflows are supporting your day-to-day operations. We’re also glad the integration experience went smoothly and that features like transaction visibility and stock tracking are delivering value. We understand, though, that manufacturing, service, and scheduling requirements can introduce added complexity. Your feedback around production scheduling and service workflows is helpful, and it highlights an area where we know improvements can make a meaningful difference for customers with hybrid distribution and manufacturing needs. Thanks again for taking the time to provide balanced input—it’s incredibly valuable as we continue to enhance Prophet 21. Validated ReviewerIncentivizedSource: G2 invite ![Zach S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zach S.") ZS Zach S. Mid-Market (51-1000 emp.) 5/20/2026 "inside Sales" 3.5/5 What do you like best about Epicor Prophet 21? Ease of use as well as specific functions Multi functions Order Entry Fairly quick Able to change and update Input Visual not bad Speed is good and quick Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Multiple tabs Having to clear pages after update Finding info can be hard Finding product Can be slow at times Not being able to change to quote Not being able to update sales loc Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Order Entry is quicker Solving order Entry and speed Input is quick Interface is clear We like the uses Different tabs Not to many problems we like p21 Review collected by and hosted on G2.com. Show More Response from Sam Malecek of Epicor Prophet 21 [Editedit](https://www.g2.com/survey_responses/epicor-prophet-21-review-12844869/official_response/edit) Thank you for your feedback, Zach! We’re glad to hear Prophet 21 is helping improve order entry speed and providing a clear, easy-to-use interface with the flexibility your team needs. We also appreciate your candid input on areas like navigation, search, and workflow limitations. We understand how important it is to quickly find information and move efficiently between tasks, and we’re continually working to enhance usability, streamline workflows, and improve overall performance. If you are willing, we encourage you to submit your product improvement ideas at https://epicor.ideas.aha.io/ Thanks again for sharing your experience—we’re glad to hear Prophet 21 is delivering value for your team! Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5/20/2026 "Innovative, But Support Lags Behind" 2.5/5 What do you like best about Epicor Prophet 21? I appreciate the continuous innovation of Epicor Prophet 21. It's not a product stuck in the past, and I like the features that keep coming out, most of which help me directly with the administration of the system. Since we are being moved to the cloud, many functions would be impossible without the many executors implemented and coming soon. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Speed of support is my biggest concern. Many times it seems my ticket is not ready and understood before I get the first response, then it wastes time as I restate the issue. I have a few tickets that have been open for more than a week. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? I implemented ACH export automation for bank transfers and benefit from continuous innovation, with new features aiding system administration. Review collected by and hosted on G2.com. Show More Response from Sam Malecek of Epicor Prophet 21 [Editedit](https://www.g2.com/survey_responses/epicor-prophet-21-review-12849020/official_response/edit) Thank you for taking the time to share this helpful feedback! We are so happy to know that our commitment to product enhancements has benefited you and your organization. We understand how critical timely support is, and your experience helps us identify where we need to improve consistency and responsiveness. If you have any immediate support needs, please reach out to us at customerreviews@epicor.com and we will work to get your tickets escalated. Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5/19/2026 "Enhances Distribution with Strong Integration" 4/5 What do you like best about Epicor Prophet 21? I like Epicor Prophet 21 for its ability to handle a vast amount of transactions and track who bought what, which is valuable for my company's distribution needs. The integration with ECM is also a highlight because they communicate well with each other, and I appreciate how the direct ship confirmation interacts with ECM. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? I don't like the job contract pricing maintenance because the audit trail is inaccurate. Also, in that transaction, the item ID needs to be added. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Epicor Prophet 21 helps my company with ordering and sales functions. I like the vast amount of transaction data, integration with ECM for seamless communication, and the direct ship confirmation feature. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5/19/2026 "Highly Customizable but Slow for Quick Tasks" 4/5 What do you like best about Epicor Prophet 21? I really like how Epicor Prophet 21 is very customizable to tailor to our unique business. I value the QTO wizard, the ability to import, and data extensibility in the system. The great SQL architecture is another aspect that stands out to me. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Epicor Prophet 21 is very slow and cumbersome for quick orders with a customer standing there. A lot of prep work was needed with a P21 expert. The system has infinite possibilities, which is good, but it was a lot to learn initially. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Epicor Prophet 21 handles our quote to invoice business process, accounting, and acts as a system of record for our distribution business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Supply Chain Analyst Enterprise (\> 1000 emp.) 9/26/2024 "Outdated UI but reliable, easy to use, and fast" 3.5/5 What do you like best about Epicor Prophet 21? Recently upgraded to Cloud version. Operations are faster now. Discovered new capabilities that are very useful. Inventory management ability is exceptional. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? P21 has improved over past few months, but UI still feels outdated. Less Customization options from user point of view. SKU level fields are difficult to maintain. Oracle integration causes pricing issues when two currencies are used. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? P21 is managing day to day business operations like sales & distribution, purchasing, order management, invoices & billing efficiently. As a supply chain professional, P21 is helping me do my job with ease. Review collected by and hosted on G2.com. Show More Response from Sam Malecek of Epicor Prophet 21 [Editedit](https://www.g2.com/survey_responses/epicor-prophet-21-review-10248887/official_response/edit) Thanks for sharing your experience, Harshal—we’re glad to hear the move to the cloud has brought improved performance and that features like inventory management and overall usability are delivering value for your team. We also appreciate your feedback on the UI, customization options, and integration challenges. We understand how important a modern interface and smooth multi-system workflows are, especially with pricing across currencies, and we’re continuing to focus on improvements in these areas. If you’re willing, we invite you to submit your ideas for product improvements at https://epicor.ideas.aha.io/ Thanks again for the thoughtful input! 1/7/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5/20/2026 "Customizable and Helpful Learning Tools, Update Frustrations" 3.5/5 What do you like best about Epicor Prophet 21? I really like the customization features in Epicor Prophet 21. They help tailor the system to our needs. The learning center is another aspect I find valuable, especially the videos and walkthroughs in the help section that make navigating the software easier. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? I'm not a fan of the updates and the changes that get pushed through, and I'm not sure if there is a clear list of changes if a screen changes. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Epicor Prophet 21 helps with daily sales and inventory, making it easier to manage our distribution, accounting, and stock. Review collected by and hosted on G2.com. Show More Response from Sam Malecek of Epicor Prophet 21 [Editedit](https://www.g2.com/survey_responses/epicor-prophet-21-review-12846379/official_response/edit) Thank you for your feedback! We’re glad to hear the customization capabilities and built-in learning resources—like the videos and walkthroughs—are helping your team tailor the system and navigate it more easily day to day. We also appreciate your comments on updates and change visibility. We understand how important it is to clearly track what’s changing, especially when screens or workflows are updated, and we’re continually working to improve communication and transparency around releases. If you are willing, we would love for you to submit your product enhancement ideas at https://epicor.ideas.aha.io/ Thanks again for sharing your experience and helping us improve! Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 5/20/2026 "Great Web App, But Too Many Bugs" 3.5/5 What do you like best about Epicor Prophet 21? Web application is a lot easier to use then the old desktop version. I really enjoy the inline search function and that it is very user freindly for keyboard users. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? It has a lot of bugs, especially if using a mouse. It's way easier to use if you like to use a keyboard. Some of the updates need to be reviewed better too before release Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? We are a utility distribution company. We use it for quoting, orders, inventory management, warehousing and accounting. We also use it for purchasing materials. Review collected by and hosted on G2.com. Show More Response from Sam Malecek of Epicor Prophet 21 [Editedit](https://www.g2.com/survey_responses/epicor-prophet-21-review-12846998/official_response/edit) Thank you for your feedback! We’re glad to hear the web application version is making a positive impact—especially with its ease of use, inline search, and keyboard-friendly design. We also appreciate you calling out your experience with bugs and update quality. We understand how important stability and consistency are to your day-to-day work, and we’re continually focused on improving testing processes and overall release quality to deliver a smoother experience across all workflows and input methods. Thanks again for sharing how you’re using Prophet 21 across your operations—we value your input as we continue to improve! 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