--- title: Epicor Prophet 21 Reviews meta\_title: 'Epicor Prophet 21 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 206 reviews by the users' company size, role or industry to find out how Epicor Prophet 21 works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 206 scale: '5' date\_modified: '2026-08-11' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- ### Epicor Prophet 21 Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Epicor Prophet 21, valuing its user-friendly interface and helpful resources. [(11 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800548&qs=pros-and-cons#reviews) Users commend the **exceptional inventory management** capabilities of Epicor Prophet 21, enhancing efficiency in distribution operations. [(6 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1801493&qs=pros-and-cons#reviews) Users value the **system integration** of Prophet 21, effectively managing distribution, service, and manufacturing on one platform. [(6 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800439&qs=pros-and-cons#reviews) Users appreciate the **fast operations and exceptional inventory management** of Epicor Prophet 21, enhancing their distribution processes. [(5 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800325&qs=pros-and-cons#reviews) Users value the **effective customer support** of Epicor Prophet 21, appreciating its helpful resources and intuitive interface. [(4 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800463&qs=pros-and-cons#reviews) Users find Epicor Prophet 21 **expensive** , citing high costs and limited support for new features and modules. [(6 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1799822&qs=pros-and-cons#reviews) Users find the **difficult customization** of Epicor Prophet 21 hampers workflow, impacting feature implementation and usability. [(5 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1801581&qs=pros-and-cons#reviews) Users are frustrated by **missing features** in Epicor Prophet 21, especially with the cloud transition affecting accessibility. [(4 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800754&qs=pros-and-cons#reviews) Users experience **customization issues** in P21, facing challenges with extensive modifications and outdated UI elements. [(3 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800043&qs=pros-and-cons#reviews) Users find **limited customization options** in Epicor Prophet 21 challenging for tailoring features to their needs. [(3 mentions)](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1799933&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Epicor Prophet 21 ##### 1. Ease of Use Users appreciate the **ease of use** in Epicor Prophet 21, valuing its user-friendly interface and helpful resources. [ See 11 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800548&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you like about Epicor Prophet 21? Recently upgraded to Cloud version. Operations are faster now. Discovered new capabilities that are very useful. Inventory management ability is exce ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Profit 21" What do you like about Epicor Prophet 21? It is user friendly and once you figure out one module you can figure them all out. ##### 2. Inventory Management Users commend the **exceptional inventory management** capabilities of Epicor Prophet 21, enhancing efficiency in distribution operations. [ See 6 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1801493&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you like about Epicor Prophet 21? Recently upgraded to Cloud version. Operations are faster now. Discovered new capabilities that are very useful. Inventory management ability is exce ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you like about Epicor Prophet 21? Prophet 21 is built in a way that works with, not against our distribution business and is built with the tools to manage all parts of that business. ##### 3. System Integration Users value the **system integration** of Prophet 21, effectively managing distribution, service, and manufacturing on one platform. [ See 6 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800439&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you like about Epicor Prophet 21? Prophet 21 is built in a way that works with, not against our distribution business and is built with the tools to manage all parts of that business. SR Shellie R. Mid-Market (51-1000 emp.) 5.0/5 "My team enjoys the customizations available with the P21 platform" What do you like about Epicor Prophet 21? We appreciate the customizations that are available with the platform as we have implemented quite a few customizations to make the product work best ##### 4. Features Users appreciate the **fast operations and exceptional inventory management** of Epicor Prophet 21, enhancing their distribution processes. [ See 5 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800325&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you like about Epicor Prophet 21? Recently upgraded to Cloud version. Operations are faster now. Discovered new capabilities that are very useful. Inventory management ability is exce AS Ann S. Mid-Market (51-1000 emp.) 4.0/5 "P21 User" What do you like about Epicor Prophet 21? It is easy to use, very intuitive and flexible. ##### 5. Customer Support Users value the **effective customer support** of Epicor Prophet 21, appreciating its helpful resources and intuitive interface. [ See 4 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800463&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "P21 Support Specialist Review" What do you like about Epicor Prophet 21? The on-prem,. But that is going away. Currently SQL database access, but again that is going away. Complete software solution for the entire company a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you like about Epicor Prophet 21? Prophet 21 is built in a way that works with, not against our distribution business and is built with the tools to manage all parts of that business. ### 5 Cons or Disadvantages of Epicor Prophet 21 ##### 1. Expensive Users find Epicor Prophet 21 **expensive** , citing high costs and limited support for new features and modules. [ See 6 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1799822&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "P21 Support Specialist Review" What do you dislike about Epicor Prophet 21? The cost and all of the additional costs. The lack of visibilty with invoices. Having to cancel a service 90 days before renewal but no invoice or ren ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Robust software with tons of out of the box features" What do you dislike about Epicor Prophet 21? The cost, it is pricey for a smaller distributor. ##### 2. Difficult Customization Users find the **difficult customization** of Epicor Prophet 21 hampers workflow, impacting feature implementation and usability. [ See 5 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1801581&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you dislike about Epicor Prophet 21? P21 has improved over past few months, but UI still feels outdated. Less Customization options from user point of view. SKU level fields are difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you dislike about Epicor Prophet 21? You do have to spend the time to learn and understand the product. You have to create some of your own reports and dashboards; you have to customize s ##### 3. Missing Features Users are frustrated by **missing features** in Epicor Prophet 21, especially with the cloud transition affecting accessibility. [ See 4 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800754&qs=pros-and-cons#reviews) See Related User Reviews SS Sharon S. Mid-Market (51-1000 emp.) 4.0/5 "Review of Prophet 21" What do you dislike about Epicor Prophet 21? missing production labor when doing production orders ![Jolene H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jolene H.") JH Jolene H. Mid-Market (51-1000 emp.) 5.0/5 "Always More to Learn!" What do you dislike about Epicor Prophet 21? Prophet's move to the cloud means we are missing out on its newest features. We have not always trusted new releases when they're first introduced and ##### 4. Customization Issues Users experience **customization issues** in P21, facing challenges with extensive modifications and outdated UI elements. [ See 3 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1800043&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you dislike about Epicor Prophet 21? P21 has improved over past few months, but UI still feels outdated. Less Customization options from user point of view. SKU level fields are difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you dislike about Epicor Prophet 21? You do have to spend the time to learn and understand the product. You have to create some of your own reports and dashboards; you have to customize s ##### 5. Limited Customization Users find **limited customization options** in Epicor Prophet 21 challenging for tailoring features to their needs. [ See 3 mentions ](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bsentiment_snippet%5D=1799933&qs=pros-and-cons#reviews) See Related User Reviews ![Harshal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal N.") HN Harshal N. Enterprise (\> 1000 emp.) 3.5/5 "Outdated UI but reliable, easy to use, and fast" What do you dislike about Epicor Prophet 21? P21 has improved over past few months, but UI still feels outdated. Less Customization options from user point of view. SKU level fields are difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Purpose Built Distribution Software for Small to Large Business" What do you dislike about Epicor Prophet 21? You do have to spend the time to learn and understand the product. You have to create some of your own reports and dashboards; you have to customize s ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Small-Business (50 or fewer emp.) 5/22/2024 "An improvement, but still learning" 4/5 What do you like best about Epicor Prophet 21? It's flexibility and the ability customize so many things. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? There are some things that you'd think would be intuitive, but instead require using crystal reports. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? It definitely helps having most of the needed information in ine place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Small-Business (50 or fewer emp.) 5/21/2024 "p21 is flexible for my company and allows access to my own data." 5/5 What do you like best about Epicor Prophet 21? Data access and ability to enhance. Ease of Integration Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Some things are limited to additional purchases. Especially wiith new upgrade path. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Inventory Control. Pick, Pack and Ship. Integration ease. Ability to add business logic and rules Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 5/21/2024 "Insights 2024" 4.5/5 What do you like best about Epicor Prophet 21? The pace of improvements and updates pushed Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Some areas seem outdated, though we are still on the old Desktop version. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Handles our quote to cash process, giving us a single place to support and train users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") EW Verified User in Wholesale Mid-Market (51-1000 emp.) 4/15/2019 "Great Product but it takes a lot of handholding" 4/5 What do you like best about Epicor Prophet 21? It performs reasonably well, has decent support and it works. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Usability for the average person is a big challenge Usability for the average person is an issue. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Has helped us streamline our processes somewhat Review collected by and hosted on G2.com. Show More 5/22/2024 Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Mid-Market (51-1000 emp.) 5/21/2024 "ease of use, many integrations" 4/5 What do you like best about Epicor Prophet 21? ease of use and search functions when you dont know where to find something Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? bank reconciliation struggles, need a direct connection to banking to ease use on financial side Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? expanding automation to increase productivity Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Mid-Market (51-1000 emp.) 5/22/2024 "Powerful tool" 3/5 What do you like best about Epicor Prophet 21? There are a lot of features which makes customizing easier Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Sometimes the Prophet 21 is too complex and complicated Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Financial module leading to using Phocas to generate reports and analysis, including KPI, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Small-Business (50 or fewer emp.) 5/21/2024 "Really good sometimes glitchy" 4/5 What do you like best about Epicor Prophet 21? How data driven the software is. And all the automation Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? having to log out and log back in constantly Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? We had a problem with proper forcasting and the software has improved that tremedasly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") UE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 5/21/2024 "shipping, quoting, order entry and inventory control" 4.5/5 What do you like best about Epicor Prophet 21? Ease of use, and ease of accessing help articles. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? prophet 21 cloud can be glitchy sometimes Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? it is helpful as it stores all data in one application making it easy to access Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 5/21/2024 "will need to explore more about the product" 4/5 What do you like best about Epicor Prophet 21? the fact that can allow you to customize reports Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? not very friendly user and lack of some attributes Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? it generates custom reports that allows you to use for demand analysis Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Small-Business (50 or fewer emp.) 5/21/2024 "Director of Inside Sales" 4/5 What do you like best about Epicor Prophet 21? The system's functionality is focused on order entry. Review collected by and hosted on G2.com. What do you dislike about Epicor Prophet 21? Individual challenges in performance and limited access or use of items that arise. Review collected by and hosted on G2.com. What problems is Epicor Prophet 21 solving and how is that benefiting you? Seamless order entry, shipping, and integrating with TDF. Review collected by and hosted on G2.com. 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