AG
April G.
Mid-Market (51-1000 emp.)
"A Versatile Tool with Customization Power"
5/5
What do you like best about Kinetic?

I like how easy to use the features are for end users in Kinetic. I really like the BPM designer and the BAQ designer. Being able to customize and utilize customizations and reporting data for myself is helpful. Review collected by and hosted on G2.com.

What do you dislike about Kinetic?

Application Studio is still somewhat klunky. A more intuitive design would be fantastic. It would be nice to be able to see the different features on the fly. Review collected by and hosted on G2.com.

WN
woosung n.
Mid-Market (51-1000 emp.)
"Powerful and Customizable"
5/5
What do you like best about Kinetic?

I really like Kinetic's clean, modern interface and its powerful customization options. It provides highly detailed, real-time data and analytics that make tracking performance seamless and efficient. Review collected by and hosted on G2.com.

What do you dislike about Kinetic?

The software has a steep learning curve and a complex setup process that can be overwhelming for beginners. It requires a lot of initial training to fully utilize. Review collected by and hosted on G2.com.

HP
Hunter P.
Mid-Market (51-1000 emp.)
"Scalable Solution with Customization Needs"
5/5
What do you like best about Kinetic?

I really like the capabilities of Kinetic and how we're able to grow into it instead of out of it. I also appreciate being able to create our own dashboards and utilize BAQs effectively. Review collected by and hosted on G2.com.

What do you dislike about Kinetic?

Some of our production aspects differ from what Kinetic is set up for, so we have to have many customizations. The initial setup wasn't very easy due to the amount of customizations we had to complete to fit our business. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Versatile Tool with too many Complex Training Needs"
4/5
What do you like best about Kinetic?

I like that Kinetic keeps all my work stuff in one place. I appreciate the BAQs and dashboards, as analyzing data is key for improvement, although I wish they were a bit easier to use. Review collected by and hosted on G2.com.

What do you dislike about Kinetic?

There are too many ways to do each thing on Kinetic, which makes training hard. I wish there were clearly defined methods to perform actions. If there were only one correct way to do things, there would only need to be one training session. Also, it's too expensive to keep paying for each new connection to other software. The initial setup of Kinetic was horrible. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Extremely Slow Performance and Atrocious Support"
0/5
What do you like best about Kinetic?

I enjoy logging out of Kinetic and being done using it. Review collected by and hosted on G2.com.

What do you dislike about Kinetic?

I find Kinetic to be quite slow, especially when scheduling application dashboards—it's actually the slowest part of the process for me. The customer service is atrocious; even after spending thousands on insights and expert talks, it feels like they just want you to go away and submit a ticket, which is frustrating. Weeks go by without a response to submitted tickets, making the experience pretty negative overall. Also, the initial setup isn't done correctly, so I'm not quite sure about its ease or rating, maybe a five. It just makes my job the least enjoyable. Review collected by and hosted on G2.com.

Response from Sam Malecek of Kinetic

We’re sorry to hear about your experience, and we appreciate you being candid. Performance and responsiveness—especially around dashboards—are critical, and your feedback on speed is something we take seriously.

We’re also concerned to hear about the challenges you’ve faced with support and response times. That’s not the experience we aim to provide, and your comments highlight where we need to do better. If you are currently facing any unresolved tickets, please reach out to us at customerreviews@epicor.com and we will get your case escalated with support.

Thank you again for sharing this—it’s important input as we work to improve both product performance and customer support.

MP
Metesh P.
Small-Business (50 or fewer emp.)
"Reliable Solution for Streamlining Business Processes"
4.5/5
What do you like best about Kinetic?

I find Kinetic easy to learn, which is really convenient. The BAQs work well for us, and we rely on them to create lots of reports and automate many others. Despite some initial challenges with stakeholder commitment, the initial setup of Kinetic was easy, and once we had full commitment, the transition was smooth. Review collected by and hosted on G2.com.

What do you dislike about Kinetic?

the new automated studio is still feels a little complicated. Maybe finding a way to simplify it Review collected by and hosted on G2.com.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Highly Customizable, Great Connectivity"
4/5
What do you like best about Kinetic?

I do rest API integration with external apps, and I find the integration capabilities really helpful. The robust REST API is great, and I appreciate the documentation and the ability to inspect Epicor screens to see what services are being called. It also seemed like the best fit among the products we evaluated, particularly because it's cloud-based and allows for customization to fit our needs. Additionally, the initial setup was not too bad. Review collected by and hosted on G2.com.

What do you dislike about Kinetic?

It would be nice to add something like field-level help that displays which REST services are used on a page in Epicor. Review collected by and hosted on G2.com.

BR
Brian R.
Mid-Market (51-1000 emp.)
"Data-Driven Decisions Made Easy"
3.5/5
What do you like best about Kinetic?

I like the amount of data that Kinetic puts at my fingertips. It's easy to analyze parts or situations and make informed decisions on how to process the data. Review collected by and hosted on G2.com.

What do you dislike about Kinetic?

The user interface is not as clean and understanding as the classic screens. The initial setup was not easy because our data and processes are very intricate and specialized. Review collected by and hosted on G2.com.

Response from Sam Malecek of Kinetic

Thanks for your feedback, Brian—we’re glad to hear how easy it is to access and analyze data in Kinetic. Having that level of visibility can really support better decision-making, especially with complex areas like bills of materials.

We also understand your perspective on the UI and the setup experience. Your input highlights how important clarity and ease during implementation are to getting the most value from the system. If you’re willing, we invite you to submit your ideas for user interface improvements at https://epicor.ideas.aha.io/

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Comprehensive ERP Solution, Minor Setup Challenges"
4.5/5
What do you like best about Kinetic?

I like the interface and availability of modules in Kinetic. The MES system and product configurator are particularly valuable to me as they allow the whole system production process to be easily mapped. I appreciate the robust process and the availability of modules, which were a motivating factor for switching from Acumatica to Kinetic. Review collected by and hosted on G2.com.

What do you dislike about Kinetic?

I thought that shipment quote in the quote module is not present and we need it, so it won't work if there is no quote. It was kind of hard initially to set up. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Needs Better Implementation for Effective Use"
2.5/5
What do you like best about Kinetic?

I like that Kinetic allows many departments to use the same software, which helps in managing manufacturing methods and production followings. It makes it easier to follow production and manufacturing processes. Review collected by and hosted on G2.com.

What do you dislike about Kinetic?

The implementation of Kinetic wasn't done well a few years ago, and now we have a lot of problems that we have to live with. Our bills of materials are huge and it's heavy. We also have a lot of problems with the declaration of non-conformance in production. We're looking for another software for managing quality because this one is not fitting for us. Review collected by and hosted on G2.com.

Response from Sam Malecek of Kinetic

Thanks for your feedback—we’re glad to hear Kinetic is helping connect departments and support your manufacturing processes. That kind of visibility across teams is an important benefit.

We also understand the challenges you’ve faced with implementation and the downstream impact on areas like BOM complexity and quality workflows. Getting the foundation right is critical, and your experience highlights where better setup and long-term usability can make a real difference.

If you’re willing, we invite you to submit your ideas for product improvements at https://epicor.ideas.aha.io/ . Also, if you’re currently facing any issues that are affecting your day-to-day, please reach out to us at customerreviews@epicor.com and we can get you connected with the right team.