--- title: Epic Reviews meta\_title: 'Epic Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 938 reviews by the users' company size, role or industry to find out how Epic works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 938 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### Epic Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional data security** of Epic, ensuring their healthcare information remains safe and compliant. [(3 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1953366&qs=pros-and-cons#reviews) Users highlight the **intuitive ease of use** of Epic, making it accessible for both patients and medical professionals. [(3 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1554969&qs=pros-and-cons#reviews) Users highly value the **enhanced patient care** features of Epic, facilitating better communication and streamlined workflows. [(3 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556550&qs=pros-and-cons#reviews) Users value the **easy access** that Epic provides, facilitating improved patient care and streamlined workflows. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2002289&qs=pros-and-cons#reviews) Users value the **excellent communication** facilitated by the patient portal, enhancing engagement and care transitions. [(1 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2309104&qs=pros-and-cons#reviews) Users find the **interface overwhelming and unintuitive** , particularly noting its complexity and outdated feel for new staff. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1953361&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Epic, finding the interface overwhelming and requiring extensive training. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556019&qs=pros-and-cons#reviews) Users find the **interface overwhelming and unintuitive** , requiring extensive training for comfort and efficiency. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1555155&qs=pros-and-cons#reviews) Users report **slow performance** during high-volume usage, leading to frustrations and occasional freezing in the system. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2025379&qs=pros-and-cons#reviews) Users find the **confusing features** of Epic frustrating, comparing the UI to outdated systems from 2007. [(1 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556799&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Epic ##### 1. Data Security Users value the **exceptional data security** of Epic, ensuring their healthcare information remains safe and compliant. [ See 3 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1953366&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you like about Epic? Comprehensive patient record management across inpatient and outpatient settings. Excellent interoperability with other systems, making care transiti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Complex but secured - One of a kind product in US Healthcare" What do you like about Epic? For any company working in US would know that if your healthcare data is in EPIC it is best secured and there couldn't be possibly any better EHR in t ##### 2. Ease of Use Users highlight the **intuitive ease of use** of Epic, making it accessible for both patients and medical professionals. [ See 3 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1554969&qs=pros-and-cons#reviews) See Related User Reviews KH Kevin H. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive and Powerful EMR That Delivers Exceptional Results" What do you like about Epic? EPIC is probably the best EMR I have ever used. I worked with it for around three years and found it to be very intuitive, as well as a powerful solut ![Josiah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josiah B.") JB Josiah B. Small-Business (50 or fewer emp.) 3.5/5 "Epic is a great tool for managing out clients" What do you like about Epic? The ease of use. Once I learned my way around it is great how accessbile it is ##### 3. Patient Care Users highly value the **enhanced patient care** features of Epic, facilitating better communication and streamlined workflows. [ See 3 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556550&qs=pros-and-cons#reviews) See Related User Reviews KH Kevin H. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive and Powerful EMR That Delivers Exceptional Results" What do you like about Epic? EPIC is probably the best EMR I have ever used. I worked with it for around three years and found it to be very intuitive, as well as a powerful solut ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you like about Epic? Comprehensive patient record management across inpatient and outpatient settings. Excellent interoperability with other systems, making care transiti ##### 4. Easy Access Users value the **easy access** that Epic provides, facilitating improved patient care and streamlined workflows. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2002289&qs=pros-and-cons#reviews) See Related User Reviews ![Josiah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josiah B.") JB Josiah B. Small-Business (50 or fewer emp.) 3.5/5 "Epic is a great tool for managing out clients" What do you like about Epic? The ease of use. Once I learned my way around it is great how accessbile it is SC Scott C. Enterprise (\> 1000 emp.) 5.0/5 "Epic Review" What do you like about Epic? It helps Improve patient care, streamline workflows, and enhance data access. I like the easy integration with other systems through its cloud-based a ##### 5. Communication Users value the **excellent communication** facilitated by the patient portal, enhancing engagement and care transitions. [ See 1 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2309104&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you like about Epic? Comprehensive patient record management across inpatient and outpatient settings. Excellent interoperability with other systems, making care transiti ### 5 Cons or Disadvantages of Epic ##### 1. Interface Issues Users find the **interface overwhelming and unintuitive** , particularly noting its complexity and outdated feel for new staff. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1953361&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you dislike about Epic? User interface can be overwhelming and unintuitive, especially for new staff. Requires extensive training before users feel comfortable. System perf ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Complex but secured - One of a kind product in US Healthcare" What do you dislike about Epic? Bad UI, gives 2007 window feels Complex interface and outdated also ##### 2. Learning Curve Users face a **steep learning curve** with Epic, finding the interface overwhelming and requiring extensive training. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556019&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you dislike about Epic? User interface can be overwhelming and unintuitive, especially for new staff. Requires extensive training before users feel comfortable. System perf SC Scott C. Enterprise (\> 1000 emp.) 5.0/5 "Epic Review" What do you dislike about Epic? It doesn't have historical data to come up with trends. There is a steep learning curve to build some of the reports. ##### 3. Not User-Friendly Users find the **interface overwhelming and unintuitive** , requiring extensive training for comfort and efficiency. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1555155&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you dislike about Epic? User interface can be overwhelming and unintuitive, especially for new staff. Requires extensive training before users feel comfortable. System perf ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Complex but secured - One of a kind product in US Healthcare" What do you dislike about Epic? Bad UI, gives 2007 window feels Complex interface and outdated also ##### 4. Slow Performance Users report **slow performance** during high-volume usage, leading to frustrations and occasional freezing in the system. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2025379&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you dislike about Epic? User interface can be overwhelming and unintuitive, especially for new staff. Requires extensive training before users feel comfortable. System perf ![Josiah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josiah B.") JB Josiah B. Small-Business (50 or fewer emp.) 3.5/5 "Epic is a great tool for managing out clients" What do you dislike about Epic? Somtimes features like adding a file or attaching a email do not work properly. We occasionally experience slowness and freezing. ##### 5. Confusing Features Users find the **confusing features** of Epic frustrating, comparing the UI to outdated systems from 2007. [ See 1 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556799&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Complex but secured - One of a kind product in US Healthcare" What do you dislike about Epic? 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The fact that I can see every piece of medical data I need, from orders, encounters, reports and even images is a huge benefit in my position as an analyst. It's become a one-stop-shop for me in regards to reviewing medical records, and the auditing and reporting tools are incredibly powerful. Review collected by and hosted on G2.com. What do you dislike about Epic? Complexity...so much complexity. For all of its power, EPIC is one of the most complex EMR systems, both in setup and operation. Because EPIC builds are specialized for each organization, my training in Wisconsin felt almost like wasted time because our production version was so incredibly different from what they showed us. Changing hospital systems was a challenge, as my new hospital's EPIC instance is very different from my previous one. There is also a level of compartmentalization that can be overwhelming. Having something changed in our build requires submitting it, having it get vetted by local engineers who often need assistance from EPIC. The result is something as simple as a worklist or procedure code change can (not always to be fair) take weeks or even months at a time. It's not terrible, but it can be frustrating if you are coming from an environment where users and admins have more control over their EMR. Review collected by and hosted on G2.com. Recommendations to others considering Epic: Be certain EPIC is what you need. That's not to say at all that EPIC is a bad product; it's just that smaller organizations will not benefit from a system as grand as EPIC is. For the cost involved with running it, only larger hospital systems should consider it. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? It's become the central EMR system for the company, and it allows me to access almost every aspect of data I need as an analyst. It also integrates with other hospital systems making data transfer so much easier which directly benefits our patients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sapir T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sapir T.") ST Sapir T. T Enterprise (\> 1000 emp.) 12/30/2021 "Very patient and physician friendly" 5/5 What do you like best about Epic? Very user friendly. Makes the whole experience much easier. Can save .phrases and make everything a breeze when it comes to patient care. Competitions can't compete Review collected by and hosted on G2.com. What do you dislike about Epic? I dislike that notifications sometimes are hidden and it's hard to find certain messages when wanting to respond to colleagues or patients. Maybe making a mailbox that is accessible. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Patient care is much more efficient and streamlined. I am an employee but my hospital benefits. Yes I am more productive yes the business performance has increased Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Enterprise (\> 1000 emp.) 12/10/2021 "Easy to use!" 5/5 What do you like best about Epic? I love smart phrases. These make charting so easy and my time is not wasted re-typing the same content! Review collected by and hosted on G2.com. What do you dislike about Epic? There are so many features to learn to use that sometimes during updates if difficult to make time to teach myself the right tools to continue being efficient with a busy caseload! Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? I am working on a way to better track timing of treatment plan signatures & discharges. I love the "wrench" concept that allows me to change my screen to use the most relevant tools. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 11/30/2021 "Epic Review" 3/5 What do you like best about Epic? the Avatar feauture you can use to chart wounds and lines on your patient Review collected by and hosted on G2.com. What do you dislike about Epic? Makes you log in like 50 times just to get to the hyperspace. Difficult to find a patient once they have been discharged in the system. Cannot chart an hr into the future. Sometimes you will scan patient and meds and then it will show up like they werent scanned. 50 steps just to re time your meds. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Charting. Like the copy & paste feature to copy into another column Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 4/8/2018 "Very convenient" 5/5 What do you like best about Epic? Epic is very fast, reliable, and always easy to use. Everything is straight forward. The in basket makes tasks easier to see for everyone in your pool. I like the intake portion best. Review collected by and hosted on G2.com. What do you dislike about Epic? Sometimes epic will randomly go down for a few hours. Also, some tasks can be found in multiple areas and it could be confusing on where to find things. Messages to providers can be difficult to send and see when they reply Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? I would say the benefits are the details used in epic. I learned to document as much as possible everywhere in the chart to make it accessible for providers and staff. I think our communication has improved office wide Review collected by and hosted on G2.com. Show More 11/11/2021 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 11/23/2021 "Epic, easy to use. Quick to learn." 5/5 What do you like best about Epic? It's user friendly. Simple to use. I'm a beginner in a new role and it has been easy to catch on to. I use the reporting and billing functions a lot. As well as chart review. Review collected by and hosted on G2.com. What do you dislike about Epic? So far, nothing. I do get times out quite often. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? I use epic for research billing and charges. To ensure things are properly charged to the correct clinical trial. That duplicate labs weren't ordered. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kierra M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kierra M.") KM Kierra M. C Small-Business (50 or fewer emp.) 5/5/2021 "Decent but clunky at times" 4/5 What do you like best about Epic? I like that it saves clicks, you don't necessarily need to hit "save" anywhere, sometimes you need to hit accept but only on certain categories. I think it is fairly user friendly as well. Review collected by and hosted on G2.com. What do you dislike about Epic? Some things are a bit clunky, there are extra steps that aren't always necessary. Sometimes it makes changes you weren't aware of. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Being able to know different things about patients who go to a lot of different facilities is very useful and solves the problem of digging for information. Review collected by and hosted on G2.com. Show More 5/5/2022 Validated ReviewerIncentivizedSource: G2 invite MC Mohamad C. D Enterprise (\> 1000 emp.) 10/26/2021 "Great EMR" 5/5 What do you like best about Epic? Order sets, templates, smartphrases and order panels Review collected by and hosted on G2.com. What do you dislike about Epic? Best practices alerts are an over do; an alert will pop up for illogical reasons Review collected by and hosted on G2.com. Recommendations to others considering Epic: Do the training before starting using it Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Patient care is a lot easier, rounding and checking patients' records Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") IH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 11/30/2021 "Epic is User Friendly" 4.5/5 What do you like best about Epic? What I like best about Epic is that it is user-friendly because Epic is role-specific. When a nurse logs into Epic she will see her workflow exclusively, which makes documentation simpler and workflow specific. Review collected by and hosted on G2.com. What do you dislike about Epic? One of the downsides of Epic is that if an end-user uses EPIC at various facilities, their personalized notes, orders, etc. can't be integrated and or shared. It's time consuming for end-users to have to set up personalization for each facility where they work manually. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Epic is great because it paints the true picture of a patient's health record. Thiscan be lifesaving information. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 1/12/2022 "Nurse using Epic" 4.5/5 What do you like best about Epic? Epic is pretty user friendly. I like that you can wrench in flow sheets and frequently used columns and make it completely customizable to your needs. Review collected by and hosted on G2.com. What do you dislike about Epic? It can initially be a little intimidating because there are SO many things to click on, but after you get the hang of it it's pretty easy to use. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? I don't really solve problems with epic, I'm a nurse so we use epic for our patient charts Review collected by and hosted on G2.com. 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