--- title: Epic Reviews meta\_title: 'Epic Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 938 reviews by the users' company size, role or industry to find out how Epic works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 938 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### Epic Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional data security** of Epic, ensuring their healthcare information remains safe and compliant. [(3 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1953366&qs=pros-and-cons#reviews) Users highlight the **intuitive ease of use** of Epic, making it accessible for both patients and medical professionals. [(3 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1554969&qs=pros-and-cons#reviews) Users highly value the **enhanced patient care** features of Epic, facilitating better communication and streamlined workflows. [(3 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556550&qs=pros-and-cons#reviews) Users value the **easy access** that Epic provides, facilitating improved patient care and streamlined workflows. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2002289&qs=pros-and-cons#reviews) Users value the **excellent communication** facilitated by the patient portal, enhancing engagement and care transitions. [(1 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2309104&qs=pros-and-cons#reviews) Users find the **interface overwhelming and unintuitive** , particularly noting its complexity and outdated feel for new staff. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1953361&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Epic, finding the interface overwhelming and requiring extensive training. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556019&qs=pros-and-cons#reviews) Users find the **interface overwhelming and unintuitive** , requiring extensive training for comfort and efficiency. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1555155&qs=pros-and-cons#reviews) Users report **slow performance** during high-volume usage, leading to frustrations and occasional freezing in the system. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2025379&qs=pros-and-cons#reviews) Users find the **confusing features** of Epic frustrating, comparing the UI to outdated systems from 2007. [(1 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556799&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Epic ##### 1. Data Security Users value the **exceptional data security** of Epic, ensuring their healthcare information remains safe and compliant. [ See 3 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1953366&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you like about Epic? Comprehensive patient record management across inpatient and outpatient settings. Excellent interoperability with other systems, making care transiti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Complex but secured - One of a kind product in US Healthcare" What do you like about Epic? For any company working in US would know that if your healthcare data is in EPIC it is best secured and there couldn't be possibly any better EHR in t ##### 2. Ease of Use Users highlight the **intuitive ease of use** of Epic, making it accessible for both patients and medical professionals. [ See 3 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1554969&qs=pros-and-cons#reviews) See Related User Reviews KH Kevin H. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive and Powerful EMR That Delivers Exceptional Results" What do you like about Epic? EPIC is probably the best EMR I have ever used. I worked with it for around three years and found it to be very intuitive, as well as a powerful solut ![Josiah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josiah B.") JB Josiah B. Small-Business (50 or fewer emp.) 3.5/5 "Epic is a great tool for managing out clients" What do you like about Epic? The ease of use. Once I learned my way around it is great how accessbile it is ##### 3. Patient Care Users highly value the **enhanced patient care** features of Epic, facilitating better communication and streamlined workflows. [ See 3 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556550&qs=pros-and-cons#reviews) See Related User Reviews KH Kevin H. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive and Powerful EMR That Delivers Exceptional Results" What do you like about Epic? EPIC is probably the best EMR I have ever used. I worked with it for around three years and found it to be very intuitive, as well as a powerful solut ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you like about Epic? Comprehensive patient record management across inpatient and outpatient settings. Excellent interoperability with other systems, making care transiti ##### 4. Easy Access Users value the **easy access** that Epic provides, facilitating improved patient care and streamlined workflows. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2002289&qs=pros-and-cons#reviews) See Related User Reviews ![Josiah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josiah B.") JB Josiah B. Small-Business (50 or fewer emp.) 3.5/5 "Epic is a great tool for managing out clients" What do you like about Epic? The ease of use. Once I learned my way around it is great how accessbile it is SC Scott C. Enterprise (\> 1000 emp.) 5.0/5 "Epic Review" What do you like about Epic? It helps Improve patient care, streamline workflows, and enhance data access. I like the easy integration with other systems through its cloud-based a ##### 5. Communication Users value the **excellent communication** facilitated by the patient portal, enhancing engagement and care transitions. [ See 1 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2309104&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you like about Epic? Comprehensive patient record management across inpatient and outpatient settings. Excellent interoperability with other systems, making care transiti ### 5 Cons or Disadvantages of Epic ##### 1. Interface Issues Users find the **interface overwhelming and unintuitive** , particularly noting its complexity and outdated feel for new staff. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1953361&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you dislike about Epic? User interface can be overwhelming and unintuitive, especially for new staff. Requires extensive training before users feel comfortable. System perf ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Complex but secured - One of a kind product in US Healthcare" What do you dislike about Epic? Bad UI, gives 2007 window feels Complex interface and outdated also ##### 2. Learning Curve Users face a **steep learning curve** with Epic, finding the interface overwhelming and requiring extensive training. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556019&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you dislike about Epic? User interface can be overwhelming and unintuitive, especially for new staff. Requires extensive training before users feel comfortable. System perf SC Scott C. Enterprise (\> 1000 emp.) 5.0/5 "Epic Review" What do you dislike about Epic? It doesn't have historical data to come up with trends. There is a steep learning curve to build some of the reports. ##### 3. Not User-Friendly Users find the **interface overwhelming and unintuitive** , requiring extensive training for comfort and efficiency. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1555155&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you dislike about Epic? User interface can be overwhelming and unintuitive, especially for new staff. Requires extensive training before users feel comfortable. System perf ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Complex but secured - One of a kind product in US Healthcare" What do you dislike about Epic? Bad UI, gives 2007 window feels Complex interface and outdated also ##### 4. Slow Performance Users report **slow performance** during high-volume usage, leading to frustrations and occasional freezing in the system. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2025379&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you dislike about Epic? User interface can be overwhelming and unintuitive, especially for new staff. Requires extensive training before users feel comfortable. System perf ![Josiah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josiah B.") JB Josiah B. Small-Business (50 or fewer emp.) 3.5/5 "Epic is a great tool for managing out clients" What do you dislike about Epic? Somtimes features like adding a file or attaching a email do not work properly. We occasionally experience slowness and freezing. ##### 5. Confusing Features Users find the **confusing features** of Epic frustrating, comparing the UI to outdated systems from 2007. [ See 1 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556799&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Complex but secured - One of a kind product in US Healthcare" What do you dislike about Epic? 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All platforms rolled into one for outpatient use Review collected by and hosted on G2.com. What do you dislike about Epic? Research program not properly implemented Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Scheduling issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 4/23/2019 "EPIC review" 4.5/5 What do you like best about Epic? Easy to use layout with many options- I love how you can set up and view the OR schedule. It is color-coded based on patient status and has a ton of detailed information, such as where they are in the process (pre-op, in surgery, post-op, etc.). Easy to use and beneficial search function to look for keywords within the chart. Review collected by and hosted on G2.com. What do you dislike about Epic? Sometimes the number of options and tabs and customization can be challenging to sort through. It is best to have an EPIC trainer go through and set it up for your needs before using it. It takes a while to get used to and then is very quick to navigate. Review collected by and hosted on G2.com. Recommendations to others considering Epic: Very comprehensive for reviewing patient information. Some training is helpful for initial setup and navigation. The ability to customize the layout is useful, allowing one to see imaging, notes, media/pictures, etc., with the click of a tab. I like how you can see different results from different tabs/areas. If you want to see labs, you can select labs. However, this can also be accessed from the results review, which gives you a different look at performed labs, dates, and results. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Epic allows me to get a thorough examination of a patient's chart and organize my homepage with the most critical information I need access to. This, in turn, allows me to spend less time looking for what I need. Review collected by and hosted on G2.com. Show More 10/19/2021 Current UserValidated ReviewerSource: Organic NB Nate B. Physician Assistant Enterprise (\> 1000 emp.) 7/13/2021 "Best EMR I've worked with" 5/5 What do you like best about Epic? Care everywhere, quick chart completion, interface is very customizable. There is more than one way to do everything which at times is a downside but often an advantage. Many parts are customizable and you can show/hide many different options. I like that you can take away what you don't use. Epic will generate info you likely won't need however is usefull when you acutally need it. You are able to pull up results review without having to enter the patient chart, but expanding this to be able to enter more information on the side screen would improve the ability to complete an entire chart without having to go through the loading time of opening a chart and also allow you to keep an eye on the list or tracker without having to click back into it. Review collected by and hosted on G2.com. What do you dislike about Epic? Slow to load charts and leave charts, especially since you can only have a certain number of charts open at a time. Can have lots of clicks to perform simple tasks which can be quite annoying. There is also a lot of variation between how different users interact with Epic which makes it hard to identify where something should be on someone else's screen. At times there is too much information and despite having a large screen at my workspace it seems like I need a bigger one due to having to resize windows. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Quick patient charting and seamless results integration lead to seeing more patients in a given shift. At times there is too much information and despite having a large screen at my workspace it seems like I need a bigger one due to having to resize windows. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 2/22/2018 "Efficient and User Friendly" 5/5 What do you like best about Epic? I enjoy the ease of use with Epic as opposed to the Soarian system our hospital used to utilize. It’s much more user friendly, the formatting isn’t intimidating and anyone with a basic knowledge of computer software can manage to use the system effectively. Review collected by and hosted on G2.com. What do you dislike about Epic? I can honestly say there is nothing about this program that I can think of that I dislike. It’s made a huge difference in how we treat our patients. Review collected by and hosted on G2.com. Recommendations to others considering Epic: There is training that you will need in order to effectively use the system and to integrate correctly from whatever system you are currently using now but it is definitely worth the cost and the tutoring time that it takes. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? With epic we are solving the issues of real-time communication with charts and doctors orders that are needed to efficiently treat patients. The benefits are definitely that our patient care numbers in Press Ganey are higher as a result of faster service to those we care for. Review collected by and hosted on G2.com. Show More 12/10/2021 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 12/10/2021 "Too many clicks to achieve one action" 3/5 What do you like best about Epic? So much space for information storage. It can save patient information to a near unlimited amount (demographic, imaging, labs, past encounters, etc.). It also has a lot of customizability for those who use Epic regularly. For example, they can save shortcuts or move tabs to their liking or practicality. Review collected by and hosted on G2.com. What do you dislike about Epic? It takes many clicks to achieve just a single action. Sometimes it takes a long time to load or crashes entirely. When this occurs, it certainly does not lend itself to high quality, efficient patient care. It also needs a simpler interface, or at least the option for one. There is a steep learning curve for this program. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? I've improved in using Epic by attending trainings held by my workplace. I also have spent personal time becoming more familiar with the program and customizing its interface. I have asked others for advice about how to make premade templates to save times and clicks to completing notes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 12/14/2021 "A healthcare platform for everyone" 5/5 What do you like best about Epic? Every user can customize which pages and tools are present on their toolbar. This allows for much greater ease of use. Review collected by and hosted on G2.com. What do you dislike about Epic? Certain actions require a lot more clicking than other healthcare platforms I've used. This does add a measure of security because it's a lot harder to do something accidentally but it can also slow you down significantly when you're busy. Also, the blood bank department had to make use of a secondary software because Epic was not equipped to handle all of their needs. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Being able to implement one software program across all departments of the hospital is extremely beneficial. As a laboratory employee, I have access to view the patient's chart for the purpose of being able to corroborate certain test results with their condition or medications they're receiving without having to call the nurse. This has greatly improved the workload for both parties. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 12/23/2021 "Very user friendly interface." 4.5/5 What do you like best about Epic? Very easy to look up patient charts without any difficulty compared to other health softwares. I like how each patient has clear specific subsections like follow-up and medications so that you cannot miss those. Review collected by and hosted on G2.com. What do you dislike about Epic? I am not sure if this is the cause of Epic or the wifi connection but clicking a particular section on the patient has a slight delay. Sometimes it would stop responding and inevitably crash. It also prevents you from opening multiple patient charts at the same time. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? I am transcribing patient notes into the system through the use of EMR. The benefits include sharing health records (HIPAA compliant) with other health systems to help tackle the patient's disease and provide efficient care. Using EPIC ensures that the patient does not have any missing important health information when seeing other doctors from different subspecialties. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 11/18/2021 "End User Engagement" 5/5 What do you like best about Epic? The ease of usage and the logical flow of the information as it pertains to every aspect of the patient or the physicion(s) involved with the record keeping. Review collected by and hosted on G2.com. What do you dislike about Epic? Sometimes you would like to review information associated with particular profiles and you can't unless you have the right access to the historical data. Slight frustration, but not serious. Review collected by and hosted on G2.com. Recommendations to others considering Epic: This system is the full package. You want to be at the forefront of the technology in this space so I would highly recommend that you strongly consider this product in order to scale your business going forward and not have to worry about this record management space. It pays for itself in time gained, and accuracy as it also is aligned with the required standards of the industry. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? The ability to have all the historical data associated with the care of an individual at your fingertips is fanominal. You can schedule appointments, cancel appointments, correspond with your providers and view all pertainent lab data, test, etc. at an instant. Having this information integrated into one location saves so much time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 10/6/2021 "Epic is a competent and capable EMR" 5/5 What do you like best about Epic? Easy to maneuver and provides extended information pertinent to a patient Review collected by and hosted on G2.com. What do you dislike about Epic? It could be more intuitive and integrate with email Review collected by and hosted on G2.com. Recommendations to others considering Epic: User ease and accessibility could improve. Integration with other platforms is slow-moving and tedious at times, so it is essential to know what you would like to do and clear strategies. Epic has many special functions, but they are often difficult to find. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? We manage our patient population and document encounters and medical history for them. Review collected by and hosted on G2.com. Show More 1/15/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Hannah L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hannah L.") HL Hannah L. Enterprise (\> 1000 emp.) 9/1/2021 "Very beneficial to providing patient care" 5/5 What do you like best about Epic? I appreciate the fact that I can look up patient information from previous visits in addition to looking up future ideas about how we will care for the patient. In addition, I can do all my charting in one place with the quick tabs. I can also customize how I want my screen to pop up every day. Review collected by and hosted on G2.com. What do you dislike about Epic? I can't delete certain features that I will never use. This takes up space. But, at least I know these features are always there. Review collected by and hosted on G2.com. Recommendations to others considering Epic: much better than other EMRs! Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Easier to have patient-centered care when I can chart in the same room as them. Epic allows for fast and efficient charting. Review collected by and hosted on G2.com. 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