--- title: Epic Reviews meta\_title: 'Epic Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 938 reviews by the users' company size, role or industry to find out how Epic works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 938 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### Epic Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional data security** of Epic, ensuring their healthcare information remains safe and compliant. [(3 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1953366&qs=pros-and-cons#reviews) Users highlight the **intuitive ease of use** of Epic, making it accessible for both patients and medical professionals. [(3 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1554969&qs=pros-and-cons#reviews) Users highly value the **enhanced patient care** features of Epic, facilitating better communication and streamlined workflows. [(3 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556550&qs=pros-and-cons#reviews) Users value the **easy access** that Epic provides, facilitating improved patient care and streamlined workflows. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2002289&qs=pros-and-cons#reviews) Users value the **excellent communication** facilitated by the patient portal, enhancing engagement and care transitions. [(1 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2309104&qs=pros-and-cons#reviews) Users find the **interface overwhelming and unintuitive** , particularly noting its complexity and outdated feel for new staff. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1953361&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Epic, finding the interface overwhelming and requiring extensive training. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556019&qs=pros-and-cons#reviews) Users find the **interface overwhelming and unintuitive** , requiring extensive training for comfort and efficiency. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1555155&qs=pros-and-cons#reviews) Users report **slow performance** during high-volume usage, leading to frustrations and occasional freezing in the system. [(2 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2025379&qs=pros-and-cons#reviews) Users find the **confusing features** of Epic frustrating, comparing the UI to outdated systems from 2007. [(1 mentions)](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556799&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Epic ##### 1. Data Security Users value the **exceptional data security** of Epic, ensuring their healthcare information remains safe and compliant. [ See 3 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1953366&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you like about Epic? Comprehensive patient record management across inpatient and outpatient settings. Excellent interoperability with other systems, making care transiti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Complex but secured - One of a kind product in US Healthcare" What do you like about Epic? For any company working in US would know that if your healthcare data is in EPIC it is best secured and there couldn't be possibly any better EHR in t ##### 2. Ease of Use Users highlight the **intuitive ease of use** of Epic, making it accessible for both patients and medical professionals. [ See 3 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1554969&qs=pros-and-cons#reviews) See Related User Reviews KH Kevin H. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive and Powerful EMR That Delivers Exceptional Results" What do you like about Epic? EPIC is probably the best EMR I have ever used. I worked with it for around three years and found it to be very intuitive, as well as a powerful solut ![Josiah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josiah B.") JB Josiah B. Small-Business (50 or fewer emp.) 3.5/5 "Epic is a great tool for managing out clients" What do you like about Epic? The ease of use. Once I learned my way around it is great how accessbile it is ##### 3. Patient Care Users highly value the **enhanced patient care** features of Epic, facilitating better communication and streamlined workflows. [ See 3 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556550&qs=pros-and-cons#reviews) See Related User Reviews KH Kevin H. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive and Powerful EMR That Delivers Exceptional Results" What do you like about Epic? EPIC is probably the best EMR I have ever used. I worked with it for around three years and found it to be very intuitive, as well as a powerful solut ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you like about Epic? Comprehensive patient record management across inpatient and outpatient settings. Excellent interoperability with other systems, making care transiti ##### 4. Easy Access Users value the **easy access** that Epic provides, facilitating improved patient care and streamlined workflows. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2002289&qs=pros-and-cons#reviews) See Related User Reviews ![Josiah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josiah B.") JB Josiah B. Small-Business (50 or fewer emp.) 3.5/5 "Epic is a great tool for managing out clients" What do you like about Epic? The ease of use. Once I learned my way around it is great how accessbile it is SC Scott C. Enterprise (\> 1000 emp.) 5.0/5 "Epic Review" What do you like about Epic? It helps Improve patient care, streamline workflows, and enhance data access. I like the easy integration with other systems through its cloud-based a ##### 5. Communication Users value the **excellent communication** facilitated by the patient portal, enhancing engagement and care transitions. [ See 1 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2309104&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you like about Epic? Comprehensive patient record management across inpatient and outpatient settings. Excellent interoperability with other systems, making care transiti ### 5 Cons or Disadvantages of Epic ##### 1. Interface Issues Users find the **interface overwhelming and unintuitive** , particularly noting its complexity and outdated feel for new staff. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1953361&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you dislike about Epic? User interface can be overwhelming and unintuitive, especially for new staff. Requires extensive training before users feel comfortable. System perf ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Complex but secured - One of a kind product in US Healthcare" What do you dislike about Epic? Bad UI, gives 2007 window feels Complex interface and outdated also ##### 2. Learning Curve Users face a **steep learning curve** with Epic, finding the interface overwhelming and requiring extensive training. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556019&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you dislike about Epic? User interface can be overwhelming and unintuitive, especially for new staff. Requires extensive training before users feel comfortable. System perf SC Scott C. Enterprise (\> 1000 emp.) 5.0/5 "Epic Review" What do you dislike about Epic? It doesn't have historical data to come up with trends. There is a steep learning curve to build some of the reports. ##### 3. Not User-Friendly Users find the **interface overwhelming and unintuitive** , requiring extensive training for comfort and efficiency. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1555155&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you dislike about Epic? User interface can be overwhelming and unintuitive, especially for new staff. Requires extensive training before users feel comfortable. System perf ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Complex but secured - One of a kind product in US Healthcare" What do you dislike about Epic? Bad UI, gives 2007 window feels Complex interface and outdated also ##### 4. Slow Performance Users report **slow performance** during high-volume usage, leading to frustrations and occasional freezing in the system. [ See 2 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=2025379&qs=pros-and-cons#reviews) See Related User Reviews ![Dr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr A.") DA Dr A. Enterprise (\> 1000 emp.) 5.0/5 "Comprehensive EMR system with powerful integration but steep learning curve" What do you dislike about Epic? User interface can be overwhelming and unintuitive, especially for new staff. Requires extensive training before users feel comfortable. System perf ![Josiah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josiah B.") JB Josiah B. Small-Business (50 or fewer emp.) 3.5/5 "Epic is a great tool for managing out clients" What do you dislike about Epic? Somtimes features like adding a file or attaching a email do not work properly. We occasionally experience slowness and freezing. ##### 5. Confusing Features Users find the **confusing features** of Epic frustrating, comparing the UI to outdated systems from 2007. [ See 1 mentions ](https://www.g2.com/products/epic/reviews?filters%5Bsentiment_snippet%5D=1556799&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Complex but secured - One of a kind product in US Healthcare" What do you dislike about Epic? Bad UI, gives 2007 window feels Complex interface and outdated also ## Top-Rated Alternatives [ ![ModMed](https://images.g2crowd.com/uploads/product/hd_favicon/dc69ae8cef0b850897f4e5b584bbcc3e/modmed.svg "ModMed") ModMed 4.5/5(362) ](https://www.g2.com/products/modmed/reviews) [ ![Tebra (previously Kareo + PatientPop)](https://images.g2crowd.com/uploads/product/hd_favicon/d7c200158de895a9f31c2831810135f7/tebra-previously-kareo-patientpop.svg "Tebra (previously Kareo + PatientPop)") Tebra (previously Kareo + PatientPop) 4.1/5(260) ](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) [ ![Cerner](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f60ffee4888b1f35e19d83df284386e3/cerner.png "Cerner") Cerner 3.5/5(239) ](https://www.g2.com/products/cerner/reviews) [ View All Alternatives ](https://www.g2.com/products/epic/competitors/alternatives) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") IH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/15/2022 "Progressive EMR" 4/5 What do you like best about Epic? Epic allows patients to view medical records such as laboratory results, diagnostics - x-rays, MRIs, after-visit summaries, prescriptions, etc. in one place. If the patient has seen multiple providers regardless of their location, country, state or city, if they're using Epic, then the information is all accessible to the patient and the providers. Continuity of care is extremely beneficial for the patient and saves a tremendous amout of time for clinicians. Review collected by and hosted on G2.com. What do you dislike about Epic? There are many features and functionalities with Epic that are not consistent. There are often workflows that are not intuitive or logical for the end user. Epic has its own vocabulary. If the user is unfamiliar with Epic, then the learning curve can be time-consuming. Epic is truly unlike other EMR applications. Frequent quarterly Epic updates are tedious and tiresome requiring a lot of time to review, build, test and implement. Frustrations for users can run high as changes in functionality are sometimes poorly articulated. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Epic is solving the issue of continuity of care. It is also solving the issue of forgotten or mistaken memories of medical histories, laboratory results, diagnostics - x-rays, MRIs, after-visit summaries, prescriptions, etc. and creating a source of truth in one place. Review collected by and hosted on G2.com. Show More 8/20/2022 Validated ReviewerIncentivizedSource: G2 invite ZB Zarina B. Facilitator Mid-Market (51-1000 emp.) 7/29/2022 "Very helpful and efficient!" 5/5 What do you like best about Epic? The most helpful thing about Epic is that it compiles all the information that you and the physician require in an efficient manner! I am able to easily look at past visits and create new entries smoothly. Review collected by and hosted on G2.com. What do you dislike about Epic? The one downside with the Epic system is that sometimes if other providers do not use the Epic system, they will not be in the system, so we have to manually enter that information. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Epic helps us keep record of all patient information and history in one place so that it is easy and efficient to access. We don't have to struggle to keep physical copies of patient notes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SI Selina I. Physician Assistant Enterprise (\> 1000 emp.) 1/29/2022 "Lots to learn, but once you get the hang of it - a great EMR" 4.5/5 What do you like best about Epic? I love the ease of accessing patient charts and trending lab values. The chart review function is great and allows the user to view pictures, outside records, imaging from outside facilities, just to name a few. Filtering notes by service or specialty is a time saver. The smartphrase function for "dot phrases" is also a very helpful tool when writing notes. Review collected by and hosted on G2.com. What do you dislike about Epic? Epic has a lot of functions, gadgets and tools - it feels overwhelming. Despite being trained multiple times by epic specialists, I still do not know how to use many of these functions. Additionally, there is not a good way to filter keywords, so you end up going through an excess of information and wasting time. It is definitely not an easy EMR to use because there are lots of details that are easy to miss and overlook. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? For problem-solving, epic is such a valuable tool. I work in infectious disease and tracking someone's white count, fever chart, and what medications they are on (specifically antibiotics) aids in the detective work of figuring out what the diagnosis is. Additionally, comparing microbiology results from previous visits is a huge benefit. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite HN Heather N. Senior Administrative Assistant Department of Pediatric Newborn Medicine Enterprise (\> 1000 emp.) 2/1/2022 "Epic Scheduling Software is excellent for my business" 5/5 What do you like best about Epic? The variability of reports and data I can obtain with a couple of clicks is very easy to use. When I need to see who was called in and how many times based on the patient flow for quarterly updates, Qgenda provides all this information concisely and in just a few clicks . Review collected by and hosted on G2.com. What do you dislike about Epic? Sometimes I find that the Rules presented skew the tallies in the end, but it is an easy fix by excluding this in my data pull. Perhaps having an specific report able to generate based on the rules I wanted to " override" Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Scheduling has always been tough because although the staff is full-time, their schedules are particular, and the way they round on babies varies from month to month and season to season. Most of the team have young families at home, which their schedules have to work through. Review collected by and hosted on G2.com. Show More 2/1/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Valencia W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valencia W.") VW Valencia W. Senior Patient Affairs/Provider Specialist Enterprise (\> 1000 emp.) 6/25/2021 "User friendly and easy to navigate" 3.5/5 What do you like best about Epic? User friendly and easy to navigate. I thought after 7 years of not working this system that it would be hard to understand. I caught on in just over a weeks times and didn't need any assistance. Most of it is self explanatory. This system and most of the EHR are very easy. Review collected by and hosted on G2.com. What do you dislike about Epic? I don't like have to go completely out of the patients account in order to see the changes come up. I work so many accounts in a day that it's hard to pick back up because it doesn't give you a field for accounts that were recently worked. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? This is a very good financial sustem for the higher ups and being able to monitor the work and for how long. It is easy to work from a management stand point. It would be better if it were more user friendly because reps use it most not management Review collected by and hosted on G2.com. Show More 12/16/2021 Current UserValidated ReviewerSource: Organic ![Julie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie P.") JP Julie P. Remote Anesthesia Coder Enterprise (\> 1000 emp.) 7/29/2022 "The best laid out EHR I have used." 4.5/5 What do you like best about Epic? There are a lot of tabs, but they take me where I need to, and I can switch back quickly. I can find the information in need, including orders, infusions, etc. Review collected by and hosted on G2.com. What do you dislike about Epic? There is not much I don't like. Occasionally I have problems finding info, like immunization info, but can usually find things with looking around the tabs. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Hopefully, they are fixing EAP codes. Some CPT descriptions are wrong. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/4/2022 "The future dominant marketshare leader in healthcare systems" 4/5 What do you like best about Epic? Epic seems to have the best overall EHR and they have devoted time and resources towards API's that allow integrators to unlock more value from the data stored in Epic. Review collected by and hosted on G2.com. What do you dislike about Epic? The App Orchard portal is a disaster to deal with when you need access and it takes forever to get assistance with gaining access. This is a huge issue for the organizations that need it most because its common to need access to another organization's App Orchard. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Epic API's were used to access (remotely) the scheduling/appointment information stored within Epic, through a browser, discovered via a regular google search by a patient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Heather H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather H.") HH Heather H. Operations Manager Enterprise (\> 1000 emp.) 8/31/2022 "Epic Review" 4/5 What do you like best about Epic? Epic is a great way to communicate with not only patients but with other providers. Review collected by and hosted on G2.com. What do you dislike about Epic? Epic can be intimidating at first. But after some use it becomes very second nature. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? Communication between other providers and clients. It keeps everything in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite EP Emma P. Clinical services assistant Enterprise (\> 1000 emp.) 11/28/2021 "It has been a big upgrade for our company" 3.5/5 What do you like best about Epic? Being able to view everything in one place for my client. I am able to see updates from the providers in real time. I can find everything I need in an organized place. Review collected by and hosted on G2.com. What do you dislike about Epic? We use this for a behavioral health setting. Epic is really set up for more of a medical setting. So we are having to work out the kinks and having to work with epic writers to name adjustments as we have needed. Review collected by and hosted on G2.com. Recommendations to others considering Epic: Once you get the hang of it, it works great Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? We use this for a behavioral health setting. Epic is really set up for more of a medical setting. So we are having to work out the kinks and having to work with epic writers to name adjustments as we have needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gabriella W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriella W.") GW Gabriella W. Certified Peer Recovery Coach Enterprise (\> 1000 emp.) 7/28/2020 "Confusing but, Useful" 4/5 What do you like best about Epic? Epic definitely allows you to customize your view of the patient's chart, history, snapshot, etc... You are able to see medical, mental health and financial information all from one program. As a nurse, doctor or other healthcare provider you can see the notes put in by anyone. This can help with coordinating a patient's care. You also have the option to setup formats in a way your billing provider prefers. This reduces the amount of time it takes to retype instructions each time. Review collected by and hosted on G2.com. What do you dislike about Epic? It is difficult to learn and navigate at first. It is not an easy system to figure out without quite a bit of instruction first. You definitely need an IT ready to assist with troubleshooting and setting someone up in the beginning. Make sure you are prepared with exactly what you want. You need to ensure you can tell Epic what formats you want, what you would like the templates to look like and then decide whether or not you want the templates the same for all workers in the same category. Review collected by and hosted on G2.com. What problems is Epic solving and how is that benefiting you? It is easier to navigate all aspects of a patient's chart. It is nice to be able to have a different template for each healthcare worker. I cannot comment on the financial aspects of this as I am not involved in that process. I do see the benefit to having a system the whole organization has access to. I would like to see it be a little more user friendly in the future. I would hope this would be one of their goals. Review collected by and hosted on G2.com. 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