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ePetHealth

3.5
(2)

Veterinary software for anything from newsletters and reminders to diagnostic imaging

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ePetHealth Reviews

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ePetHealth review by User
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"Great in some aspects, poor in others"

What do you like best?

I really like the option to send reminder messages, update messages etc. Our clients want updates while their pet is in the office and being able to quickly send them a message every few hours has been huge in giving the clients more comfort when their loved pet is sick. its amazing that you can quickly send a video or picture as well to give more personalized updates. also appreciate the appointment reminders are automated so no need to worry about the weekly job of sending out all the reminders.

What do you dislike?

I am not a huge fan of how the client interacts with the application. They dont necessarily understand the system and thus we tend not to push them into using it for more than reminders and updates.

Recommendations to others considering the product

I do recommend this, however I feel like the company could improve upon features and add some options that we dont even know we need yet. I like the client education articles which allow us to show our clients what is going wrong with their pets. I havent get figured out if we can send these documents to the clients directly for future use, but that would definitely be of help. I will look into this further and ask support if I cannot figure it out.

What business problems are you solving with the product? What benefits have you realized?

Mainly the biggest help has been with automating the reminders. This saves a staff member from manually doing this on a weekly basis, saving time and money.

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ePetHealth review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
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"EPet Health, easy to use"

What do you like best?

That clients are able to confirm appointments through email and text. Before using ePetHealth, we had to call customers every day, which could be inconvenient for them if they were at work when answering our reminder call.

What do you dislike?

While it is easy to use, the adjustment period to using the program (learning all of its functions) took a little longer than I had hoped.

What business problems are you solving with the product? What benefits have you realized?

We are able to connect an online pharmacy to ePetHealth, allowing clients to request prescription refills at any time and clients are able to order certain medications (like preventatives) that we do not sell in our office, delivered to them.

What Veterinary Practice Management solution do you use?

Thanks for letting us know!

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* We monitor all ePetHealth reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.